Dear Reyber, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Hello Guadalupe, It was a pleasure having you as our guest at the Holiday Inn & Suites - Santa Maria. We hope we can welcome you back in the near future.

Greeting Martha,We are excited to have had you as one of our guest. Thank you for your rating of the Holiday Inn & Suites - Santa Maria. We are happy to see you had a positive stay. We hope to welcome you back in the near future.

Hello mayra,Thank you for being our guest at the Holiday Inn & Suites - Santa Maria. We are excited to hear that our friendly staff provided excellent service. Thank you again for staying with us. We hope to see you soon!

Hello Salustia, Thank you for reviewing the Holiday Inn & Suites - Santa Maria. We are happy to have had you as one of our guests. Thank you again for staying with us. We hope to see you soon!

Hello GILBERTO, Thank you for the 5 out 5 rating of the Holiday Inn & Suites - Santa Maria! We are happy you enjoyed your stay. Please visit us soon

Hello Maria, Thank you for taking your time to review the Holiday Inn & Suites - Santa Maria. We are ecstatic to see you rated us 5 out 5. We work hard to provide a level of service the Holiday Inn is known for. Thank you again for staying with us. We hope to see you soon in the near future.

Hello Andres,You rated us 5 out of 5 and we greatly appreciate it! Thank you for taking the time to review the Holiday Inn & Suites - Santa Maria.. We work hard to maintain the amenities available to our guest. We are happy you had such an enjoyable experience with us and we are so excited for our next opportunity to be of service to you!

Hello francisco,Thank you for your review of the Holiday Inn – Santa Maria! We truly appreciate having you as our guest. We thank you again for your rating and can’t wait to welcome you back soon!

Hello Rocio,Thank you for taking the time to review the Holiday Inn - Santa Maria. We appreciate your candid feedback as all of our guests opinions are valuable and help in providing a better experience. If there is anything we can do to make your experience better, we would love to talk with you further. Please contact me or the Manager on Duty at (805) 928-6000 so that I can gather more details.

Hello Moisés,We’d like to thank you for your glowing rating of the Holiday Inn & Suites - Santa Maria! We look forward to your return!

Hola Edna,Me preocupó mucho ver que tenía desafíos en el Holiday Inn – Santa María. Para mí, significa que no cumplimos con brindarle una experiencia habitual de la marca Holiday Inn. Considere ponerse en contacto conmigo cuando le resulte más cómodo para que podamos recopilar más detalles.

Dear Silvia, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Thank you for the review we are happy to hear that you enjoyed your stay, and we hope to see you again soon!

Thank you for the review we are happy to hear that you enjoyed your stay and we hope to see you again soon!

Thank you for the review we are sorry that you had this experience with us. We are working everyday to keep our hotel maintained and updated. We hope that you come back and have a better experience with us.

Thank you for the review we are very happy that you had this experience with us. We hope to see you again soon

Gracias

Thank you for your review. We hope to see you next time.

gracias

thank you for your review we hope to see you again!

Dear Felix, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Hello Louis,Thank you for choosing to write a review about your check-in experience. I would like to speak to you to gather more details about my staff. I want to make things right and ensure we are upholding our friendly and welcoming environment we have been known for and that our guest rave about. Thank you again for being our guest.

Dear Mario, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. I have already met with our Chief Engineer, and he has assured me that he will be looking into the lock on your guestroom door. On a paralel note, what can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Dear Rhonda, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. Having a room with the numerous amounts off issues like you described is not acceptable by any of our standards, and I have no excuses as to how a room in this condition passed our housekeeping teams inspection process. Please know I have already spoken with our Director of Housekeeping and Chief Engineer, and they have both assured me they will be correcting these issues immediately. In the meantime, I can not in good conscience charge you for a stay this horrific. I have already issued a full refund to your method of payment on file. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Sassa, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I understand the incidental fee is higher than some, please know that guests get that back at the time they check out. If is not a fee we formally charge, just authorize. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Raquel, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Areli, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. Your survey stated that you had a negative interaction with a team member, and I would like to discuss this in more detail, if you have the time. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Juan, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I know the 150 does catch some guests off guard, I assure you, if you have no additional charges that authorization does get canceled at the time of check out. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Tracy, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the variety of inconveniences you experienced while staying with us. I have already met with the Facilities Manager and Head of Maintenance to go over each item/area you had mentioned in your survey. Having a bathtub that does not drain efficiently, and a room that smells like smoke is not acceptable by any of our standards, and I would feel the same way if I were given a room with those inconveniences. Since cleanliness is something we do pride ourselves on, I have instructed my entire team to pay better attention to such aspects as these moving forwards, to ensure these types of occurrences do not happen to others. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Hello Ana,THANK YOU for mentioning that our costumer service is amazing and that everyone is friendly. We pride ourselves in providing great service and I am glad we were able to deliver. We hope we can host you again soon.

Dear Amy, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room that does not have a working TV is a huge inconvenience, not to mention having a non-functioning hot tub. I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

Dear Jorge A, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Dear Margaret, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Dear Cylvinia, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the variety of inconveniences you experienced while staying with us. I have already met with the Director of Housekeeping and Head of Maintenance to go over each item/area you had mentioned in your survey. Having bad smelling room, and a dirty carpet is not acceptable by any of our standards, and I would feel the same way if I were given a room with those inconveniences. Since cleanliness is something we do pride ourselves on, I have instructed my entire team to pay better attention to such aspects as these moving forwards, to ensure these types of occurrences do not happen to others. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Travis, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was concerned to see that you did not enjoy certian aspects of your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I know our new parking fee is catching some of our guests off guard, we are trying to be as flexible as we can. If you would like to discuss further, please feel free to contact me at any time. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Heidi, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Dear Jacquelyn, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Dear Pamela, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room that smells and does not have the amenities you expected is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

Dear Jose, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While I know our parking fee is catching some of our guests off guard, we are trying to be as flexible as we can. If you would like to discuss further, please feel free to contact me at any time. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Hello Purnama, It was a pleasure having as a guest at the Holiday Inn & Suites - Santa Maria. We are happy you had positive stay and can't wait to welcome you back. Thank you again.

Dear Paetu, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Rick, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room with less than desirable plumbing is a huge inconvenience, and I would feel the exact same way. Please know that is is unacceptable by any of our standards, and my maintenance team will attempt to locate the room you stayed in and correct the issue. In addition, please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift,” which includes replumbing the bathrooms. We hope to start construction sometime later this year. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

Dear Rodney, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Having a room with that many deficiencies is a huge inconvenience, and I would feel the exact same way. Please know that comments like yours are not falling on deaf ears. Our new owners are in the process of finalizing plans to give this property a much needed “face lift.” We hope to start construction sometime later this year. As for our noisy guests, I will be meeting with our operations manager to see how we can better respond so that these types of issues do not have a negative impact on other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Best Regards, Seth Foster General Manager

Dear Ashish, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about why we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager

Dear Dominique, I wanted to thank you for taking the time and filling out the Guest Satisfaction Survey. I take these surveys very seriously as I read every one of them. I believe that these surveys allow us the opportunity to focus on the areas where we can improve.I was very pleased to see that you enjoyed your overall experience at the Holiday Inn - Santa Maria. It truly makes my day to see that we hit the mark with our guests. What can we do to continue meeting if not exceeding your expectations, during future visits? I would be grateful to hear some additional feedback if you have the time.I cannot thank you enough for your feedback and comments. The Team and I look forward to seeing you again at the Holiday Inn - Santa Maria. Best Regards, Seth Foster General Manager

Hello Armando, Thank you for staying at the Holiday Inn - Santa Maria. We strive to provide excellent service along with a relaxing comfortable stay. If there is anything we can do to improve our services, please do not hesitate to let us know. We hope we can welcome you back in the near future.

Dear Darcie, I wanted to thank you for taking the time and commenting on your recent stay with us. I view comments from guests such as yourself as an opportunity to better our offerings and our service. I truly believe that guest’s feedback allow us the opportunity to focus on the areas where we can improve.I was very concerned to see that you did not enjoy your overall experience at the Holiday Inn – Santa Maria. To me, it means that we did not deliver on providing you with an experience customary to the Holiday Inn’s brand. Furthermore, I must apologize for the inconveniences you experienced while staying with us. While your survey did not mention anything specific, if you have the time, I would like to hear about how we failed to meet your expectations. While I know my team is not perfect, any information you can give will help us ensure these types of occurrences do not happen to other guests. I cannot thank you enough for your feedback and comments. I hope, in the future, you would consider intercontinental properties for your travel needs. If we should have the pleasure of welcoming you back to the Holiday Inn – Santa Maria, please do not hesitate in reaching out to me personally, as I would love the opportunity to host you myself. Warmest Regards, Seth FosterGeneral Manager