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Opiniones de Best Western Inn

2.5 out of 5
Best Western Inn
126 Plymouth St, Santa Cruz, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 306 de 905 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 327 de 905 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 177 de 905 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 905 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 905 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Natalia

Viaje familiar
Le gustó: Limpieza y servicios
Muy limpios
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 24 mar. 2024
Thanks for the perfect rating, Natalia!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Best Western Inn Santa Cruz.Have a wonderful day!

10/10 Excelente

Mayde

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio

6/10 Aceptable

Cristian

Se hospedó 1 noche en agosto de 2021
Respuesta de Kelly C- Front Desk Lead, el 19 ago. 2022
Thank you for taking the time to review our property. We really appreciate it, and we hope you will return to see us when you are back in Santa Cruz.

8/10 Bueno

Cesar Ivan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen servicio y atención del personal. El desayuno suficiente y bueno. No tuve ningún inconveniente.
Se hospedó 2 noches en mayo de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel es muy cómodo y la habitación está muy bien. La única pega es que esta alejado del centro
Se hospedó 1 noche en septiembre de 2018

2/10 Terrible

Veronica

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No se dejen llevar por su fama.
Terrible no dormi porque tenian bed bugs.

6/10 Aceptable

MANJUNATHA

Viaje familiar
Le gustó: Servicio y personal y servicios
Breakfast was good, Room was clan. The air condition is not clear, better they upgrade.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 16 abr. 2024
MANJUNATHA, thank you for your balanced review. We are happy to hear that you enjoyed our breakfast and found your room clean. Regarding the air conditioning, your feedback is essential, and we appreciate your suggestion. We constantly strive for improvements and your remarks will guide us in that direction. Looking forward to your next stay for an even better experience.

6/10 Aceptable

Rizza

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 7 abr. 2024
Rizza, thank you for your rating of our hotel on Expedia. Since you did not provide specific feedback, we can't address any particular experience. However, we are committed to improving and your rating helps us focus on areas for enhancement. We hope that during your next stay at Best Western Inn Santa Cruz, you'll find our improvements notable.

10/10 Excelente

Mercy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
早餐水果不新鲜
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 21 mar. 2024
Mercy，感谢您选择 Best Western Inn Santa Cruz 并花时间分享您的体验。我们感谢您对早餐的反馈。请放心，我们致力于确保您在住宿期间的各个方面都尽可能愉快，包括新鲜烹制的早餐。我们期待将来再次接待您。

8/10 Bueno

Kristine

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The room was clean and comfortable. I liked the vinyl flooring instead of carpet. Great complimentary breakfast! Check in was a bit slow.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service, el 26 feb. 2024
Kristine, thank you for sharing your experience at the Best Western Inn Santa Cruz. We're pleased to hear you appreciated the cleanliness of your room and our choice in flooring. Furthermore, we're delighted our complimentary breakfast met your expectations. It is however unfortunate to learn about your slightly longer than usual check-in experience. We continuously strive for improvement and your feedback helps us achieve that. We hope to see you again.

10/10 Excelente

Macaria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Elias

Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

martin L.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice room, very polite and attentive greeter, convenient neighborhood
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Rithy

Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Herminio

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
The person in front desk very rude. My room was completely open went I come to my room, I was so scare to enter the room with my son. I call front desk and he didn’t come to check the room. Never coming back!! I feel so unsafe
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Holly

Le gustó: Servicio y personal
Se hospedó 4 noches en septiembre de 2023

4/10 Malo

Anthony

Viaje familiar
No le gustó: Limpieza y servicios
Key cards kept not working. Staff didn’t properly set up breakfast.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk , el 14 sept. 2023
Dear Anthony,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8314254717.Sincerely,Front DeskManagementBest Western Inn

10/10 Excelente

John

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jami

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We arrived about an hour before check in time and our room was ready. A very friendly young man at the desk checked us in. Our room was clean, comfortable and quiet. Would definitely recommend.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Evans

Viaje familiar
Le gustó: Limpieza y servicio y personal
Sandwiched between to other motels, bright parking light on all night towards our window, overpriced, orange juice machine "out of order" for breakfast all morning, wifi working on and off, definitely shouldn't be rated excellent.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Patrice, SASSENAGE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Chambre propre et confortable, le personnel est sympathique, très bon petit déjeuner.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Bonnie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Ryan

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Barbara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wir sind nur für 1 Nacht geblieben, daher können wir nicht die Umgebung beurteilen. Das Zimmer war sauber, das Personal sehr hilfsbereit.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Sharyl, TECUMSEH

Viaje familiar
Le gustó: Limpieza y servicio y personal
Nothing outstanding except friendly staff. Hot breakfast available but no syrup on day 1 and on day 2 no waffles, on both days out of most food options
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Silas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very good location
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Larry

Se hospedó 1 noche en junio de 2023

6/10 Aceptable

Nicole

Viaje familiar
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Fiona, Firebaugh

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our check in process was great! Staff was so kind, made my family and I feel like this was a good choice for us to stay, prices were so reasonable and clean and comfy rooms!!
Se hospedó 1 noche en junio de 2023

4/10 Malo

Kathy

Le gustó: Servicio y personal
No le gustó: Limpieza
The carpets were very stained, the bedding was stained and the chairs were stained and tattered. The breakfast area in the lobby was clean and nice and the staff was friendly.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Joshua

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This place is filthy from the rooms to the bed. Beware. I tried to get my money back because i didn't stay. Had to chase down the manager and im still waiting for my money back. Was told it could take up to 15 days.
Se hospedó 4 noches en junio de 2023

6/10 Aceptable

Christian

Viaje de negocios
Se hospedó 4 noches en junio de 2023

10/10 Excelente

JAN, SAN FRANCISCO

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Dennis

Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Santa Cruz Baby!
Our stay was good, it's a small hotel so all the parking is on one side of the hotel. We had a room on the back side so we had to carry our luggage around the building. But this is Santa Cruz and most hotels are on smaller size lots. Overall we would stay here again.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en mayo de 2023

8/10 Bueno

Janet

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was very convenient to get onto Routes 1 and 17 and the road to Felton, where we were attending a wedding. It was also easy to get down to the waterfront in Santa Cruz from there. The hotel has old-fashioned key cards that kept getting wiped out by our phones and/or credit cards. We had to have them re-activated more than once.
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

Himali

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a decent place to stay if you are in town for a short while. No frills, but everything was in working order. Staff was very nice, when I had problem with the keycards a couple of times.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A place to sleep or a romantic getaway?
Before you book this hotel, ask yourself what will you be doing in Santa Cruz. The room was very clean. The shower head was high enough for my 6'4" husband, and the water pressure was decent. The bed was a bit on the firm side, but not so hard that we were uncomfortable. The sink area was separate from the toilet and shower which is always nice However, there wasn't a towel rod by the sink, so the hand towel we were using had to be just laid on the counter. The floor of the bathtub wasn't slippery, but it also wasn't textured. There wasn't a grab bar in the tub/shower area, so I was very careful not to slip. The floor did get more slippery as soap and shampoo got on it. If you are planning a trip here to attend an event or explore the area, this is a great place to sleep, shower, and eat breakfast. If you're looking for a romantic getaway, though, this isn't the place at all. Some of the reviews mentioned problems with the parking lot being full, but we were there Wednesday-Saturday, and the hotel didn't appear to be full. Half of the rooms face the parking lot, and half of them face a strip of garden area and the back side of the next door hotel. There is no view of anything. Our room was closer to the street, and during the day the traffic noise was very loud At night it was quiet, but we weren't there in the middle of the summer It might be different then. The breakfasrt had the usual hot and cold choices. We would probably stay here again.
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

cheri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
there was nothing in particular I did not like. I like the hot breakfast altho you could get a better quality bread. the rooms were quiet from the adjoining traffic which I very much appreciated. the rooms were very clean as were the parking lot and common areas. the two staff people were friendly and helpful. a pool would have been terrific. very convenient location.
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

Heather

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
This property was clean and had a good rate but the customer service was not good. No one was at the desk when we wanted to check out at 9:30am. We waited for 20 minutes. We left the keys with housekeeping who did not know where the front desk staff were. I called later in the day and no one answered the phone and there was no option to leave a message. The phone just disconnected after ringing several times.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Ariana

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The room itself was clean and worked, but there was constant noise from other people staying all night and would stand and chat loudly right outside our room at 2-3am. If staying, recommend going to the second floor.
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Robert

No le gustó: Limpieza y condiciones de la propiedad
The residents in the next room to me are vacuuming their room at 10:00PM, and management informed me that they do it all the time. There is absolutely NO management here, this place is horrible.
Se hospedó 1 noche en marzo de 2023
Respuesta de Khia, el 22 mar. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

joanne

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Silvia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Worse best western ever ,please be away of this “hotel “ so we arrived on Friday around 3ish our room stinks like really bad so I asked to have room service next morning and they never showed up ,no one is in the front desk to respond anything ,so noisy and they rent rooms to homeless,breakfast was awful Honestly the worst experience I ve had have in the beautiful city of Santa Cruz
Respuesta de Bianca, el 16 mar. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

4/10 Malo

Alfredo

Viaje familiar
No le gustó: Condiciones de la propiedad
Room stinks 😷 Parkin is no t safe They open my car 🚗
Se hospedó 1 noche en marzo de 2023
Respuesta de Khia, el 16 mar. 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

jennifer

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Great customer service, hot breakfast and exercise room
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Thomas

No le gustó: Servicio y personal
No staff anywhere when i went to check in. Had to find another hotel to stay at because of this and they wouldn't refund my money because it "was past check-in"
Se hospedó 2 noches en febrero de 2023