Exterior

Opiniones de Longfellows Inn and Restaurant

3 out of 5
Longfellows Inn and Restaurant
500 Union Ave, Saratoga Springs, NY

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 383 de 539 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 120 de 539 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 20 de 539 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 539 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 539 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

JAE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and friendly

8/10 Bueno

Kaila

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It had a very homey feel. Pleasant area. Comfortable enough to we didnt feel like leaving the property.

10/10 Excelente

Thomas J

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Diane

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very quaint would definitely recommend theres a shuttle to casino. Beautiful grounds
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Pina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

jim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022

2/10 Terrible

Lisa

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Unwelcoming staff at the front desk of the Inn and the restaurant. The room was dark, with worn outdated furniture and filthy stained carpet. The bathroom was clean, and cleaning staff did the best could with the rest of the room. Noise from the adjoining room and the room above kept me awake most of the night. The room was stiflingly hot, and I was unable to adjust the thermostat.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Karin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and staff!
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Carissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay!
Great stay! Easy check-in. Super clean room with comfy king sized bed and jacuzzi and walk in shower…. I loved the heat lamp in the bathroom to keep it warm! We made reservations for the restaurant, which I recommend because they were so busy people were leaving when they learned of the wait time. The food was excellent. Great service and the hotel was so cozy. The breakfast was a bonus in a small room with a fireplace. A true continental with cereals, fresh sliced fruits, pastry bagels coffee & juice. We hope to stay again!
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Robert

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Marla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Classy and not the standard hotel room
It is a classic romantic place with old style charm.
Se hospedó 1 noche en octubre de 2022

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Cold and Inhospitable Staff
I visited Saratoga Springs to present at a conference. I chose the Longfellows Inn and Restaurant because of the reviews and the loft suite, which looked like it would provide a luxurious spa-like bath experience and a peaceful respite from a busy three-day conference. The service experience was highly disappointing. I encountered only two staff members who were professional and welcoming to me. For instance, whenever I encountered a front desk receptionist as I entered the Inn, they would look at me like I had three heads, without uttering a word of hospitality one would expect to receive from a hotel front desk. And at the Longfellows Inns restaurant, I encountered a cold reception from the hostess, and the food was horrible. I ordered the braised short rib on the menu. The server brought it out to me in what seemed like 10 minutes. The string beans were hard, and the mashed potatoes were cold. I couldn't believe it. I then saw the chef come out of the kitchen smiling as he walked past my table. I felt uncomfortable in the restaurant, so I left without eating my entree. When I checked out of the hotel early morning, the front desk receptionist didn't even say a word to me as I dropped off my key at the front desk. No good morning or thank you? The Longfellows staff and restaurant clearly reserve hospitality and professionalism for certain guests. I have no other explanation for the coldness exhibited during my stay.
Se hospedó 2 noches en octubre de 2022

4/10 Malo

Susan

Viaje en pareja
No le gustó: Condiciones de la propiedad
The walls were paper thin rendering our stay disturbed by others. We were promised high speed internet and there was no ability to connect to internet. For three days in 2022 we had to go to the car or wait till we were out to get access! My husband had work he needed to do!
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Robyne

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was so cute!
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Christine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful
Se hospedó 3 noches en octubre de 2022

8/10 Bueno

Brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the center of town in Saratoga, easy to get to
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

patricia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the shuttle to and from town. Very helpful and welcoming driver. All staff was cheerful and very helpful. Lovely place!
Se hospedó 1 noche en octubre de 2022

10/10 Excelente

POM

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Elizabeth

Se hospedó 1 noche en septiembre de 2022

4/10 Malo

Timothy, SOLON

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Pamela

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

P Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved our overnight stay at this property. It is in a beautiful area and the room was very clean and comfortable. We wish we had more time to spend in this beautiful area. The staff was very friendly.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Judith

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Jacky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely overnight stay
We were passing through so only there for one night. Our room was big even had a jacuzzi in the bath. Food in the restaurant was really good and service amazing.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

JoAnn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Charlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had a great time.
The room was roomy and very clean. I enjoyed the jacuzzi and shower. The water drained quickly which is important to me. Ate dinner at the restaurant and everything tasted so good. The apple crisp dessert was especially good.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Jayne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large, comfy room with a huge bathroom. I would have loved to use the jacuzzi in the bathroom but had no time. I liked the option of a shuttle service into town.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Jay

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff is always really nice. Cozy ski lodge like property in a convenient location.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Joseph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent facility
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was very quaint. The restaurant was great and very convenient. Room was clean and the staff was very polite. Great place.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

george

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We likes that it had a Hot Tub. We LOVED the restaurant.
Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Frances

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Jill

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay when visiting the racetrack, very convenient. Rooms were quite large, and it was very nice to have a restaurant on site.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2022

8/10 Bueno

Stephanie

Se hospedó 3 noches en agosto de 2022

10/10 Excelente

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great, we had a plumbing issue tbat was fix immediately, the availability of the shuttle was so convenient, the restaurant waS amazing and the grounds peaceful
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Debra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were up for the races and have stayed here previously. Never disappoints. Katrina was very helpful with supplies and cleaning our room. We will be back....
Se hospedó 2 noches en agosto de 2022

6/10 Aceptable

Sophie

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Patricia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Julie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was perfectly situated for where I needed to be.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en julio de 2022

4/10 Malo

Alison

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Sleepless night
Checked in took forever because only one desk clerk. She was on phone booking a room for wedding. Instead of saying to person hold one moment I stood at desk for 15 minutes while she addressed all the questions the customer needed answered. We were not checking in at a busy time either. It was 7:00 PM. Then the second night of our stay there was a bride and groom next door who were hosting the after party. Very happy for them so just let it ride. At about 12:30 all friends left and bride and groom got into a horrible fight. We might have well been in their room because we could hear everything. Screaming,breaking things ,cursing every other word. This went on till 2. Then started up again around 2:30 for another half hour. Started up again at 7:15AM. Very frightening and truthfully we should have called the police. No one else on floor intervened either. When I complained at 7:30 I was kind of poo-pooed until bride ‘S mother stepped in and agreed on everything I said. Not that she seemed to think it was a big deal. My husband travels every month for last 38 years and has never encountered such a loud frightening situation. Front desk was not very helpful. Later on I was told they would refund $100 plus tax. Truthfully the whole night should have been comped. We were there for three nights and it was expensive. Our Saturday full day of activities were no where near the fun they should have been when you only sleep for 4.5 hours. Will not return.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

timothy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location ! Clean food breakfast- right by the track
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful location, very helpful front desk staff.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

William

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the property and also the restaurant food was delicious we like to sit at the bar and bartenders were very nice
Se hospedó 2 noches en julio de 2022