Área de parrilladas y picnic

Opiniones de Aiden by Best Western Sedona

3 out of 5
Aiden by Best Western Sedona
2545 W Highway 89a, Sedona, AZ

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 494 de 1006 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 317 de 1006 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 117 de 1006 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 48 de 1006 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 1006 opiniones" "

8.8/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lixan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice attentions
Se hospedó 1 noche en octubre de 2023
Respuesta de Anthony, GM , el 23 oct. 2023
Autumn greetings! Thank you for choosing the Aiden by Best Western @ Sedona. We are glad to hear you enjoyed a comfortable experience, with warm service. Please consider our hotel your home away from home! Best,Anthony, GM

10/10 Excelente

Nora Ligia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendado
Tiens muy buena ubicación, el staff muy amable, hay muchos lugares cercanos donde comer y muy buena vista. También ofrece muy buen desayuno.
Se hospedó 1 noche en agosto de 2023
Respuesta de Anthony, GM , el 26 ago. 2023
Thank you for the recommendation! It sounds like our location was convenient and your enjoyed all the amenities we offer. You can always count on the Aiden by Best Western @ Sedona to be your red rock home away from home! Best,Anthony, GM

10/10 Excelente

Grace

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Anthony, GM , el 18 ago. 2023
Greetings! Thank you for the excellent ratings. It’s always so encouraging to hear when we’ve hit the mark for exceptional service with our valued guests. Please consider the Aiden by Best Western @ Sedona your go-to place to stay in the red rocks! Best,Anthony, GM

6/10 Aceptable

Nicole

Viaje familiar
No le gustó: Condiciones de la propiedad
No me gusto la habitación
Se hospedó 1 noche en noviembre de 2022
Respuesta de Anthony, GM , el 15 nov. 2022
Thank you for your recent stay. We are sorry to hear that your experience fell below expectations. When you let us know there are concerns, we will get to work looking for solutions. At a future date, we hope to have the opportunity to restore your faith in Andante Inn of Sedona! Best,Anthony, GM

8/10 Bueno

María

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo bien 👍
Se hospedó 1 noche en septiembre de 2022
Respuesta de Anthony, GM , el 9 sept. 2022
Greetings! Thank you for the generous ratings and review. We hope you made fantastic memories while visiting our beautiful town. Safe travels until next time! Best,Anthony, GM

10/10 Excelente

Hugo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Anthony, GM , el 1 sept. 2022
Thank you for the perfect marks! This is a great recommendation for Andante Inn. Happy fall travels!Best,Anthony, GM

10/10 Excelente

alberto

Se hospedó 1 noche en julio de 2022
Respuesta de Anthony, GM , el 15 jul. 2022
Greetings, and thank you for the wonderful ratings. It was our pleasure to provide comfortable accommodations in the heart of the red rocks. Safe travels from the team at Andante Inn! Best, Anthony, GM

10/10 Excelente

Areli

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
todo estubo muy bien!!
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Daniela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El hotel es limpio. Esta en remodelacion pero las habitaciones estan muy bien , el jardín y la alberca estan muy lindos y acogedores para el verano
Se hospedó 1 noche en enero de 2022

2/10 Terrible

Ryan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fue muy mal
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Maria Luisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Faltaba limpieza al baño
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

regina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would recommend this property for all my friends,that is real nice location and views around.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Adilene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My 16 year old approved of the location and facility. We will be back with more time. We only did an overnight stay.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Marcy, Mertztown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Second stay in 3 nights. We broke it up. But the staff was friendly both check ins, room and bathroom were clean. The beds and pillows were comfortable. Great place to land.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lonnie, GM , el 25 mar. 2024
Spring greetings! Thank you for landing at the Aiden by Best Western Sedona. It sounds like your stays were both comfy and welcoming. I am glad to hear you enjoyed your time at our hotel and in our beautiful town. Looking forward to welcoming you back to the red rocks! Best,Lonnie,General Manager

10/10 Excelente

Marcy, Mertztown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in was quick and easy. The room/bathroom were very clean. Good breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lonnie, GM , el 25 mar. 2024
Spring greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy that your check-in was easy and quick. That meets our goal of making vacation in Sedona effortless! Please think of our hotel as your home away from home! Best,Lonnie,General Manager

10/10 Excelente

Patrick

Viaje en grupo, Viaje familiar
Le gustó: Condiciones de la propiedad
Clean and well kept
Se hospedó 5 noches en febrero de 2024
Respuesta de Lonnie, GM , el 9 mar. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are happy to hear you enjoyed a great experience, arriving to a clean room. Please consider our hotel your red rock home away from home! Best,Lonnie,General Manager

10/10 Excelente

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super clean, quiet at night, great views of surrounding mountains, nice restaurant on site.
Se hospedó 2 noches en marzo de 2024
Respuesta de Lonnie, GM , el 6 mar. 2024
Greetings! Thank you for the wonderful recommendation. It sounds like you have found a perfect home away from home in the red rocks. I am glad you arrived to a clean room, as it is something we take pride in. It also sounds like you enjoyed the Golden Goose for a meal! Thank you again for choosing the Aiden by Best Western Sedona! Best,Lonnie,General Manager

10/10 Excelente

Joanna

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 1 mar. 2024
Greetings! Thank you for the excellent ratings. We are delighted that you enjoyed your Sedona experience at the Aiden by Best Western. Our team loves to host visitors and share all that we offer. We hope to welcome you again! Best,Lonnie,General Manager

8/10 Bueno

??

Viaje familiar
Le gustó: Limpieza y servicios
レストランが近くて便利でした。
Se hospedó 2 noches en febrero de 2024
Respuesta de Lonnie, GM , el 28 feb. 2024
Thank you! We appreciate the excellent ratings. It sounds like our location was close to a restaurant you wanted to go to. That is one of the many reasons that West Sedona is a great choice for accommodations. It is a bit quieter that Uptown and walking distance to several dining spots. Please think of the Aiden by Best Western Sedona if your plans call for another visit to the red rocks! Best,Lonnie,General Manager

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location with great staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 26 feb. 2024
Greetings, and thank you for your recent stay in Sedona. We are happy to hear you enjoyed a welcoming experience, and our convenient location in West Sedona. Please think of the Aiden by Best Western Sedona as your home away from home! Best,Lonnie,General Manager

8/10 Bueno

Nichole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was in a nice area and had a great view from the patio to wake up to! The rooms were quiet and clean!
Se hospedó 3 noches en febrero de 2024
Respuesta de Lonnie, GM , el 26 feb. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. It sounds like you had a pleasant stay, including a lovely view from your patio. Please consider our hotel your home away from home in the red rocks! Best,Lonnie,General Manager

10/10 Excelente

Rosanne

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and relaxing environment. The staff is excellent.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lonnie, GM , el 26 feb. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We appreciate your generous comments. It sounds like cleanliness and service were highlights! Please think of our hotel as your home away from home! Best,Lonnie,General Manager

8/10 Bueno

Vivian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I’m impressed with the surroundings magnificent view with lots of activities and Tesla superchargers. The room is so clean and well decorated. Front desk person was so nice. He showed us maps and some tips to get around. Checked in is just minutes. Overall, it is good for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 22 feb. 2024
Wonderful! Thank you for the generous recommendation. It sounds like you had a great stay, with many highlights. We have invested heavily in the hotel and all of our amenities over the last few years, leading to great guest experiences. Looking forward to welcoming you back to the Aiden by Best Western Sedona! Best,Lonnie,General Manager

10/10 Excelente

Luci

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 19 feb. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear you enjoyed a great experience! It was our pleasure to provide exceptional hospitality in the heart of Sedona. Safe travels until next time! Best,Lonnie,General Manager

4/10 Malo

Aaron

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 19 feb. 2024
Thank you for your recent stay. It is always a disappointment to learn when we miss the mark for hospitality. Without comments though, we are unsure of which areas to focus our improvements upon. You can be sure that we use all guest feedback to improve. Our highest intention is comfortable hospitality in Sedona! On a future occasion, we hope to have the opportunity to restore your faith in our hotel. Until then, we wish you continued, safe travels! Best,Lonnie,General Manager

10/10 Excelente

Leena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall great place to stay. Very clean. Would recommend staying on a upper room for the view
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 19 feb. 2024
Thank you for the recommendation! It sounds like you enjoyed a great stay at the Aiden by Best Western Sedona. I am glad that you arrived to a clean room, and had an overall great experience. We designed the hotel and all our amenities to make staying in the red rocks easier! Looking forward to welcoming you again! Best,Lonnie,General Manager

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean. Manager was very s accommodating
Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 22 feb. 2024
Thank you! We appreciate the two thumbs up. It sounds like you enjoyed a clean, comfortable stay. Please think of the Aiden by Best Western Sedona the next time your travels bring you to our beautiful red rocks! Best,Lonnie,General Manager

10/10 Excelente

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast selection was really great, the mattress was super comfy and we slept very well. It was clean. Staff was friendly and helpful. Nice that there's a fire pit and a meditation room with massage chairs... Real bonus there! The location was great and so close to everything in Sedona. We had a great 3 night stay and will definitely be back.
Se hospedó 3 noches en febrero de 2024
Respuesta de Lonnie, GM , el 19 feb. 2024
Thanks so much! It sounds like this was a really enjoyable stay. I appreciate you sharing the things that made it special such as the massage chairs, breakfast, our location and comfy beds. It also sounds like our team came through with exceptional hospitality! We look forward to your next stay. Happy travels until then! Best,Lonnie,General Manager

8/10 Bueno

Yoko

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en febrero de 2024
Respuesta de Lonnie, GM , el 19 feb. 2024
Greetings, and thank you for choosing the Aiden by Best Western Sedona. It looks like you enjoyed a comfortable hospitality experience in the red rocks! Please consider our property your home away from home. We would love to welcome you back again soon! Best,Lonnie, General Manager

10/10 Excelente

Teresa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We came during a rare snow event. We couldn’t see anything that Sedona is known for! Our hostess at the desk helped us make the most of the experience available to us!
Se hospedó 2 noches en febrero de 2024
Respuesta de Lonnie, GM , el 12 feb. 2024
While I am happy to hear you were able to enjoy such a rare occurrence in Sedona, I am sorry you didn't get to see it all! You will just have to return sometimes. Thanks for taking time to give your stay a five-star rating, and compliment the team on hospitality. We love to share all that Sedona offers. Wishing you continued, safe travels! Best,Lonnie,General Manager

10/10 Excelente

MARIA

Se hospedó 1 noche en febrero de 2024
Respuesta de Lonnie, GM , el 22 mar. 2024
Thank you Maria! We appreciate your excellent ratings. We aim to make your Sedona visit the best! Please consider the Aiden by Best Western Sedona your home for red rock adventure! Best,Lonnie,General Manager

10/10 Excelente

Lee

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location with walking to food, wine bar and much more. Nice facility with a dog play area, gym and stellar massage chairs. Nice breakfast and super friendly staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 6 feb. 2024
Thanks so much! We are delighted to hear you enjoyed all the amenities we offer. The massage chairs are a new addition! I am glad you took advantage of our location as well. There are several restaurants near us as well as the wine bar. On a future occasion, we hope to welcome you back to beautiful Sedona! Best,Lonnie, GM

10/10 Excelente

ASHLEY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 6 feb. 2024
Greetings! Thank you for the generous ratings. You can always count on the Aiden by Best Western Sedona for exceptional hospitality! Looking forward to welcoming you again! Best,Lonnie, GM

10/10 Excelente

christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice plsce
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 31 ene. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear you enjoyed a great experience. You can count on us for red rock hospitality and excellent amenities like complimentary breakfast, massage chairs, a pool and fire pits. Looking forward to welcoming you again! Best,Lonnie, General Manager

8/10 Bueno

regina

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was exceptionally kept up. Three concerns the furnace was very loud and unable to turn up the thermostat without a loud noise resonating in the room. Two there was a loud barking dog. Three the shower water pressure marginal.
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 29 ene. 2024
Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear that our hotel's ambiance was a highlight of your experience. That being said, we also have noted your feedback for review. While here, don't hesitate to reach out the team if there is anything you need. We are here to serve you! Safe travels until next time! Best,Lonnie,General Manager

8/10 Bueno

MARK

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 26 ene. 2024
Greetings! Thank you for the generous ratings. We are happy to hear you enjoyed a great experience. You can always count on the Aiden by Best Western Sedona for exceptional hospitality in the red rocks! Safe travels until we have the privilege of welcoming you again! Best,Lonnie,General Manager

10/10 Excelente

Lorrie, fargo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Lonnie, GM , el 22 ene. 2024
Winter greetings! Thank you for the five-star ratings. It’s always so encouraging to hear when we’ve hit the mark for exceptional service. We believe that what takes a stay from “mediocre” to “exceptional” is the quality of the hospitality received, and we appreciate you taking the time to let us know that we’re on point! We look forward to welcoming you back to the Aiden by Best Western Sedona! Best,Lonnie,General Manager

10/10 Excelente

Marj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Lonnie, GM , el 22 ene. 2024
Greetings! Thank you for taking time to celebrate your successful stay at the Aiden by Best Western Sedona. We sincerely appreciate the excellent ratings, as it lets us know when we have hit a bullseye for hospitality! You have found your red rock home away from home! Best,Lonnie, General Manager

8/10 Bueno

Henry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ample parking, felt safe, room was clean, check-in and check-out easy, convenient to nearby restaurants and across the street from a gas station. Breakfast was included - good options to choose from, coffee was perfect, limited seating indoors. The bed was very lumpy and had a huge dip on one side, not very comfortable. The room card kept getting deactivated and had to go every day to get it reactivated - it was kept in the sleeve and not with other cards. Other hotel guests had the same issue. Also, rooms were non-smoking BUT a couple of guests were smoking in the parking lot and on their outdoor patio - could smell the smoke even with the windows closed. Overall, friendly staff and would stay again.
Se hospedó 3 noches en enero de 2024
Respuesta de Lonnie, GM , el 18 ene. 2024
Greetings, and thank you for your recent stay. We appreciate your compliments and feedback about this experience. It is encouraging to know that you would choose the Aiden by Best Western Sedona again. Safe travels until we welcome you back! Best,Lonnie,General Manager

10/10 Excelente

Lorna

Se hospedó 2 noches en enero de 2024
Respuesta de Lonnie, GM , el 6 feb. 2024
Greetings! Thank you for the generous ratings. You can always count on us for exceptional hospitality, clean rooms and a plethora of amenities. Please think of the Aiden by Best Western Sedona your home away from home! Best,Lonnie, GM

10/10 Excelente

Kristen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 18 ene. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. Your excellent rating is appreciated. We always like knowing when we hit a bullseye for hospitality! The team takes pride in offering welcoming service and comfy rooms. Please think of our hotel the next time your travels bring you to beautiful Sedona! Best,Lonnie, General Manager

6/10 Aceptable

Walter, eureka

Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 18 ene. 2024
Greetings! Thank you for choosing the Aiden by Best Western Sedona. We hope you enjoyed your experience and all that our hotel offers. While here, don't hesitate to let our team know if there is anything we can do to enhance your experience. We are here to serve you! Safe travels until we welcome you again! Best,Lonnie, General Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean and cozy.
Se hospedó 1 noche en enero de 2024
Respuesta de Lonnie, GM , el 17 ene. 2024
Wonderful! Thank you for the excellent ratings and compliments. It sounds like you enjoyed our welcoming service and an comfortable stay. We are known for real hometown hospitality in the red rocks! Please consider the Aiden by Best Western Sedona as your home away from home. We look forward to welcoming you again! Best,Lonnie, General Manager

8/10 Bueno

Mony

Viaje familiar
Le gustó: Servicio y personal y servicios
It's no-nonsense lodging, clean, conveniently located, etc.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lonnie, GM , el 6 ene. 2024
Thank you for choosing the Aiden by Best Western Sedona. We are glad to hear this was a successful and comfortable stay. Please think of our hotel as your home away from home! Best,Lonnie,General Manager

10/10 Excelente

Bryan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is I n an area close to many popular hiking trails and restaurants. We enjoyed using massage chairs every night after long hikes.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Lonnie, GM , el 2 ene. 2024
Thank you for the recommendation! It sounds like our location near some great hiking trails, and our massage chairs were highlights of the experience. We love to host Sedona adventurers! Please think of the Aiden by Best Western Sedona as your home away from home in the red rocks! Best,Lonnie, General Manager

8/10 Bueno

Masahiro

Viaje familiar
Le gustó: Servicio y personal y servicios
Breakfast area is too small, and few tables are there.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lonnie, GM , el 2 ene. 2024
Happy New Year! Thank you for choosing the Aiden by Best Western Sedona and rating your stay highly. We also appreciate your feedback about our dining capabilities. I apologize for any inconvenience. Looking forward to welcoming you again. Until then, we wish you continued, safe travels in 2024! Best,Lonnie, General Manager

6/10 Aceptable

Ravi

Viaje familiar
Le gustó: Limpieza
Great location on the strip with all major attractions. The breakfast area can only seat 12 people indoors. They have additional seating outside, but it was raining all days on our visit and basicallybate standing, and this was during light occupancy at the hotel.The breakfast is also bare minimum hit utems, eggs and sausages everyday. The receptionist gave us room keys with single day access only while our booking was for 2 days, had to walk over to detached reception area in cold and rain at midnight when room key wont work to let us back in! Upon inquiry, there was no apology on the error. Probably wont stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lonnie, GM , el 26 dic. 2023
Holiday greetings! Thank you for taking the time to share your experience. We are delighted to hear that our location met your expectations and added positively to your stay. West Sedona is near some of the best sights in the area including Red Rock Crossing and the Seven Canyons area. However, I sincerely apologize for the issues you encountered with breakfast and your room keys. It's concerning to learn that the response from our team did not align with our high standards of hospitality. Rest assured, your feedback is invaluable to us, and we will address these concerns with our staff to ensure a more attentive and empathetic approach in the future. We hope this experience will not deter you from choosing us again. Our goal is to provide a seamless and enjoyable stay for all our guests, and we would love the opportunity to welcome you back. Until then, we wish you continued, safe travels! Enjoy the season!Best,Lonnie, General Manager

10/10 Excelente

chan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lonnie, GM , el 17 ene. 2024
Greetings, and thank you for your recent stay in Sedona. We are delighted that this experience was worthy of a five-star rating. Please consider the Aiden by Best Western Sedona as your home away from home! Best,Lonnie, General Manager

4/10 Malo

Michelle

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Cleaning needed
It was fine for an overnight until we found a bedbug in the morning on our pillows
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lonnie, GM , el 18 dic. 2023
Thank you for choosing the Aiden by Best Western Sedona. We appreciate your feedback about this experience, and will review it. In the unlikely event something that this happens again, please let our team know right away. Pests are rare at our hotel, as we utilize the most current technology to eradicate them. Our housekeeping team is also specially trained to spot them. We are always here to serve you! Until next time, we wish you a happy holiday season! Best,Lonnie, General Manager

8/10 Bueno

Lidia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The room was okay. But didn't feel safe since the door was broken.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lonnie, GM , el 8 dic. 2023
Thank you for choosing the Best Western. We appreciate your excellent ratings as well as feedback for the team. If you experience a concern while here, don't hesitate to reach out to the front desk. We are here to serve you! Wishing you continued, safe travels until we welcome you again! Best,Lonnie, GM