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Opiniones de Hilton Short Hills

4 out of 5
Hilton Short Hills
41 Jfk Pkwy, Short Hills, NJ

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 411 de 819 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 819 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 819 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 819 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 819 opiniones" "

9.0/10

Limpieza

8.4/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yselsa

Se hospedó 3 noches en julio de 2023

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2019

10/10 Excelente

Not Provided, Maryland

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy el hotel tiene un buen servicio y muy limpio aunque fue un poco caro la noche 317 dólares pero el resto estuvo muy bien

2/10 Terrible

Infiniti

No le gustó: Servicio y personal
I never stayed at this hotel nor did I book it and my card was used please refund me
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Raul, Falls Church

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet and with a nice view.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Jerome

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Parking was a maze, terrible. Food was great. Room was bare, just a QR code, but clean. Bill was nearly $100 more than expected, checking on that now
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Ian J

Le gustó: Limpieza y condiciones de la propiedad
Good property
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Jackeline

Se hospedó 2 noches en marzo de 2024

10/10 Excelente

keelar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pictures don’t give this hotel justice. The staff was friendly, patient and accommodating. I would definitely recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 3 abr. 2024
Hello Keelar,Thank you for staying with us! We appreciate your feedback. We hope to see you again in the not-so-distant future.

8/10 Bueno

Jasmine

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I enjoyed my stay at this hotel I definitely would come back. I only have 3 takeaways. There should be a microwave in the room , better shower head, and the breakfast wasn’t giving but everyone was friendly the staff in the dining area by the pool and the front desk. The bed was very comfortable and room service was great plus friendly. I like the energy here but it’s life everything can’t be perfect and I point that out as suggestions not criticism. I will be back though 😇💕. Thanks everything .
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello Jasmine,Thank you for your feedback! We hope to see you again, sometime in the near future.

10/10 Excelente

Valencia Cecil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello Valencia Cecil,Thank you for your feedback!

8/10 Bueno

Giselle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Our stay waa good. I was disappointed that we booked an executive suite and it wasnt noted in the booking that the lounge is closed on a weekend. Normally with the exexutuve suites, breakfast is free and other amenities are available. Nothing was available and we had to pay extra for everything. We did not even get a bottle of water in our suite.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 3 abr. 2024
Hello Giselle,Thank you for your feedback.

10/10 Excelente

ZORINA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello Zorina,Thank you for your feedback!

10/10 Excelente

Zoi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I didn’t like that they charged us extra for the breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello Zoi,Thank you for your feedback!

2/10 Terrible

Bridget

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de The Hilton Short Hills Team, el 7 mar. 2024
Bridget, thank you for taking the time to rate your recent stay at The Hilton Short Hills. We are disappointed about the low rating and would appreciate if you would give us more details on why you rated us the way you did.

10/10 Excelente

Colleen Marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience
Se hospedó 1 noche en marzo de 2024
Respuesta de Michelle P., el 2 mar. 2024
Thank you for your feedback!We hope to see you in the near future.

2/10 Terrible

QuanHui

Se hospedó 1 noche en febrero de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello QuanHui,Thank you for your feedback!

10/10 Excelente

Frantz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Michelle P., el 6 feb. 2024
Hello Frantz,Thank you for your feedback!We look forward to having you back in the near future.

10/10 Excelente

Tara

Viaje en pareja
We stayed over for one night and it was not busy at all. It was very relaxing and quiet. The pool is a great spot to relax and closes at 9pm. The beds are very soft, but fine for one night. The hotel was clean and the staff very nice and helpful. ⭐️⭐️⭐️⭐️⭐️
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 29 ene. 2024
Hello Tara,Thank you for your feedback! We are thrilled to hear that you enjoyed your stay with us here at Hilton Shirt Hills.We hope to see you again soon, in the not-so-distant future.

10/10 Excelente

Khalil

Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 27 mar. 2024
Hello Khalil,Thank you for your feedback!

10/10 Excelente

Bridget

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was spacious and exceptionally clean. Buffet breakfast was included and it was delicious.
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 23 ene. 2024
Hello Bridget,Thank you for your feedback!

8/10 Bueno

Taliyah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 21 ene. 2024
Hello Taliyah,Thank you for your feedback!

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de The Hilton Short Hills Team, el 16 ene. 2024
Thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

8/10 Bueno

David

Se hospedó 2 noches en enero de 2024
Respuesta de The Hilton Short Hills Team, el 16 ene. 2024
David, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Michael

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay will go again staff was great hotel was great 5 stars
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 8 ene. 2024
Hello Michael,Thank you for your feedback! We look forward to having you back at Hilton Short Hills.

10/10 Excelente

Wayne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The
Se hospedó 1 noche en enero de 2024
Respuesta de Michelle P., el 8 ene. 2024
Hello Wayne,Thank you for your feedback! We hope to see you again soon in the near future.

10/10 Excelente

Tyrone

Le gustó: Limpieza y servicios
Se hospedó 7 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Tyrone, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de The Hilton Team, el 12 ene. 2024
Robert, thank you for your review.

6/10 Aceptable

ZHI BIAO

Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 26 ene. 2024
Zhi Biao,Thank you for recent review of the Hilton Short Hills.

8/10 Bueno

Linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would have liked more shuttle availability. Do they have a shuttle to the airport? Downtown Summit to the train? There was no information except for a shuttle to the shopping mall across the street.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Team, el 12 ene. 2024
Linda, the hotel has complimentary shuttle to the Short Hills Mall. There is a fee to the train station, summit and some neighboring towns. We do not go to the Airport.Thanks

10/10 Excelente

Leonid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Leonid, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Yusef

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Yusef, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Bogdan Florin

Se hospedó 11 noches en diciembre de 2023
Respuesta de Michelle P., el 23 ene. 2024
Hello Bogdan Florin,Thank you for your feedback!We hope to see you again in the no so distant future!

8/10 Bueno

Ivan

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Ivan, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

6/10 Aceptable

Gabriel

Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Gabriel, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Corey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short Hills Hilton
Exceptional property in all respects. I now have a new go to hotel when traveling to the NY/NJ Metropolitan area.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Corey, thank you for taking the time to review your stay at The Hilton Short Hills. We look forward to you making our hotel your "go to " hotel moving forward.

8/10 Bueno

Balayogini

Le gustó: Comodidad de las habitaciones
Convenient Stay
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Balayogini, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

2/10 Terrible

John, Omaha

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Was very disappointed at check-in. I paid an extra $70 through Expedia for an 'Executive' room. Was led to believed it had an extra sitting room, couch, bathtub etc. At check-in, the woman's first question was if I needed a handicap room. I said no; I am not handicapped. When we got up to the room, it was a regular room. I went back downstairs to point out the discrepancy and the woman bluntly asked "I asked if you needed a handicapped room and you said no". During our exchange after she said this, because I could not believe she said it with a serious face, she tried to tell me that the handicap room and executive rooms are the same. So what Expedia calls an 'Executive' room, the Hilton calls a handicapped room? 1. How am I supposed to know that upon check-in? 2. How does that even make any sense? Seemed like a complete money grab to charge me extra, use some language discrepancy between the Hilton and the third party as an excuse and then tell me I have to deal with it via Expedia. Absolutely absurd. To this point this is my first and only complaint while using Expedia's service, but it is so frustrating I am expecting to be compensated at least the difference in price between this mythical 'Executive' room and what I actually got, which was a regular room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
John, thank you for your review. We are disappointed that you were given the wrong impression about the room type. It looks like the picture on Expedia has a suite showing as a regular room. We are working with them to have accurate pictures on their site. Additionally, since you booked your room through Expedia, you would have to deal with them directly. We hope you give us another chance and stay with us in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

6/10 Aceptable

Patricia

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The heat/air conditioner and fan didn’t work in our room.
Se hospedó 2 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Patricia, thank you for your feedback on your stay at The Hilton Short Hills. We are sorry to hear that the heat/AC didn't work. We will have the engineers inspect the unit.

10/10 Excelente

Arnelia Engco

Se hospedó 4 noches en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Amelia, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Scott, Marietta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de James P., el 16 dic. 2023
Thank you for your feedback!

8/10 Bueno

Amy

Viaje familiar
Le gustó: Limpieza y servicio y personal
Location was convenient, staff friendly and professional.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Amy, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Tracy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Tracy, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Patricia, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

2/10 Terrible

Esther, Sykesville

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
1. parking garage did not have adequate room for car, was dark without adequate lighting, exit sign was placed incorrectly and signs follow an infinite circle 2. when i booked through expedia, i called the hotel regarding early check in, and the hotel edited my reservation check in at 3pm. when we arrived at 2:30, the hotel said the room was not ready and to come an hour later. at 3:30pm, we came again and they said they were not ready and to come again at 4pm. at 4pm, the hotel said that because my reservation was a suite, it would require more time to clean. when i asked for the manager, the manager was extremely rude and said she would go ahead to ask housekeeping and housekeeping said no one told them to clean my suite. i was able to check in at 4:45pm, all because the front desk did not notify housekeeping and had horrendous customer service, ultimately making the customer (me) unsatisfied.
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Esther, thank you for taking the time to review your stay at the Hilton Short Hills. I am disappointed to hear that you were made to wait for hours for your suite and housekeeping wasn't informed about it. I will follow up with the front desk team as well as the Manger so that this doesn't happen to another guest. We are also replacing light bulbs in the garage that are burnt out to provide more lighting.

6/10 Aceptable

Lisa

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Lisa, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful place
Se hospedó 1 noche en diciembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Sara, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Michael, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.

10/10 Excelente

marian

Se hospedó 1 noche en agosto de 2023
Respuesta de The Hilton Short Hills Team, el 12 ene. 2024
Marian, thank you for the review of your recent stay at the Hilton Short Hills. We appreciate your feedback.