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Opiniones de Days Inn & Suites by Wyndham Sunnyvale

2.5 out of 5
Days Inn & Suites by Wyndham Sunnyvale
504 Ross Drive, Sunnyvale, CA

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 248 de 1009 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 331 de 1009 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 191 de 1009 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 101 de 1009 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 138 de 1009 opiniones" "

7.4/10

Limpieza

7.4/10

Servicio y personal

6.6/10

Servicios

6.8/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria del mar Alós

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy limpio y cómodo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Care Team, el 19 dic. 2023
Dear Maria, it's wonderful to hear that you found our accommodations to be very clean and comfortable during your stay! Providing a pleasant and tidy environment for our guests is a top priority. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon.Kind regards,Customer Care Team

6/10 Aceptable

Sury

Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Care Team, el 6 dic. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jacqueline

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Care Team, el 14 nov. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Oliver

Me Isieron un cobro de 200 dólares por un servicio que no use encuentro totalmente que es un robo lo que hacen
Se hospedó 2 noches en mayo de 2023
Respuesta de Customer Care Team, el 24 may. 2023
Estimado Oliver, muchas gracias por sus valiosos comentarios. Si bien estamos contentos de que se haya quedado con nosotros, estamos decepcionados por no haberlo logrado. Le agradecemos que haya destacado este problema en particular. Estudiaremos este asunto y tomaremos las medidas adecuadas para asegurarnos de que esto no vuelva a ocurrir. Agradecemos sus comentarios y esperamos seguir siendo su hotel preferido en esta área y brindarle una mejor estadía en una futura visita.Kind regards,Customer Care Team

6/10 Aceptable

Barajas

Se hospedó 1 noche en mayo de 2023
Respuesta de Customer Care Team, el 16 may. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jeisson

No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2023
Respuesta de Customer Care Team, el 17 abr. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Ara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2023
Respuesta de Customer Care Team, el 7 mar. 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

2/10 Terrible

Jorge

Se hospedó 1 noche en noviembre de 2022
Respuesta de Customer Care Team, el 14 nov. 2022
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excelente

Lucy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy limpio
Se hospedó 1 noche en agosto de 2022
Respuesta de Customer Care Team, el 7 sept. 2022
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excelente

Jorge Luis

Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Experience Team, el 16 nov. 2021
Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Kind regards, Customer Care Team

8/10 Bueno

Juan Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
La recepción fue sencilla y sin problemas, las habitaciones muy limpias y comodas
Se hospedó 5 noches en agosto de 2021
Respuesta de manager, el 21 sept. 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Cliente verificado

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la habitacion
Se hospedó 1 noche en julio de 2021
Respuesta de manager, el 18 jul. 2021
Thank you for staying with us. We appreciate your feedback.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
La localidad
Se hospedó 1 noche en julio de 2021
Respuesta de manager, el 15 jul. 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente muy recomendable para la estadía en el doubletree hotel todo muy limpio y un control de desinfección exelente
Se hospedó 2 noches en mayo de 2021
Respuesta de Customer Care Team, el 11 jun. 2021
Hi there, we are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Guest Experience Team, el 12 may. 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2020
Respuesta de Guest Experience Team, el 8 oct. 2020
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

8/10 Bueno

EDUARDO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2019
Respuesta de manager, el 12 abr. 2019
Thank you for staying with us and for your feedback. Please come again soon.

10/10 Excelente

Cliente verificado

Se hospedó 3 noches en diciembre de 2018
Respuesta de Manager, el 21 ene. 2019
Thank you for staying with us

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en diciembre de 2018
Respuesta de Guest Relations Manager, el 17 ene. 2019
Many thanks for choosing to stay at our hotel recently, and for taking the time to rate your stay. We are pleased that you enjoyed your visit so much, and we hope to welcome you back when you next require accommodation in this area. Best wishes, Hotel Management

8/10 Bueno

Eduardo, merida yucatan mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Camas comodas
Un buen hotel para descansar y pasar la noche. Mi estancia fue de solo una noche.
Se hospedó 1 noche en julio de 2018

8/10 Bueno

Jaquelina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2018

8/10 Bueno

German

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodidad y economía en un solo lugar
Excelente lugar para descansar, muy cómodo y una gran amabilidad de sus empleados.
Se hospedó 4 noches en mayo de 2018

8/10 Bueno

Jaquelina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de manger, el 1 may. 2018
Thank you for staying with us your input is very valuable to us.

10/10 Excelente

Noe Jaquelina

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

8/10 Bueno

Jaquelina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2018

8/10 Bueno

Jaquelina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2018

10/10 Excelente

Erick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelente
Muy exelente
Se hospedó 1 noche en diciembre de 2017
Respuesta de management, el 8 ene. 2018
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen hotel buena privacidad accesible a freeways
Se hospedó 3 noches en noviembre de 2017

4/10 Malo

Pat

Viaje familiar
No le gustó: Servicios
The first 2 rooms that we checked into, one the card wouldn't work to open the door even after re-coding it and the other room had a strong smell and the toilet was continually running. The rooms that we were moved to were better. The beds were comfortable and the bathroom was large. There was plenty of counter space where the sink was. There were large dint marks on the outside of the door for the room next to us that looked like someone had tried to pry the door open with a crowbar so it made us feel uneasy.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 28 mar. 2024
Dear Pat, we sincerely apologize for the inconvenience you encountered during your recent stay with us. It deeply saddens us to hear about the issues with the key card and the unpleasant smell in one of the rooms, as well as the maintenance issues with the toilet. We understand the frustration and discomfort these issues must have caused, and we regret any inconvenience it caused. However, we're pleased to hear that the rooms you were moved to were better, with comfortable beds and spacious bathrooms. Regarding the large dint marks on the door of the adjacent room, please accept our apologies for any uneasiness this may have caused. Your safety and security are of utmost importance to us, and we will share this immediately to ensure the safety and peace of mind of our guests. We appreciate your understanding and patience in this matter. Your feedback regarding the amenities is duly noted, and we will strive to improve in this aspect. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future. Kind regards,Customer Care Team

2/10 Terrible

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel property was very dirty. There were cigarette butts everywhere. The bathroom door in our room would not close. There was no clerk in the office to check us in when we got there and when we went to check out we had to wake up the desk clerk because he was asleep behind the desk. I will never stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Care Team, el 27 mar. 2024
Dear Mark, we sincerely apologize for the negative experience you had during your stay. Your feedback is extremely valuable to us, and we will share these issues with our team immediately to ensure that they are resolved. Cleanliness and guest service are top priorities for us, and we regret that we fell short of your expectations in these areas. We understand your disappointment and assure you that we will take the necessary steps to prevent such issues from recurring in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future. Kind regards,Customer Care Team

4/10 Malo

George

No le gustó: Servicio y personal y condiciones de la propiedad
The key card didn't work when I got there, and stopped working again the next day. This was after them replacing the lock 1hr after I got there. The curtains do not close all the way (~10" gap) in both rooms. Felt like a Motel 6. Staff friendliness 5/10.
Se hospedó 2 noches en marzo de 2024
Respuesta de manager, el 22 mar. 2024
WE ARE EXTREMELY SORRY FOR THE INCONVENIENCE. WE WILL WORK HARD AND CHECK EVERY LOCK IN THE HOTEL.

4/10 Malo

dan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
The place was clean and well managed, but it is an old Motel
Se hospedó 1 noche en marzo de 2024
Respuesta de manager, el 22 mar. 2024
WE ARE SORRY FOR THE AGE OF THE PROPERTY. WE CONTINUE TO UPGRADE IT. Thanks for staying with us.

6/10 Aceptable

Roy

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Evening front desk very nice Day time not very friendly
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Care Team, el 18 mar. 2024
Dear Roy, we appreciate your feedback and apologize for any inconsistency in the friendliness of our front desk staff. Providing excellent service consistently throughout the day is our goal, and we regret if your experience fell short during the daytime. Your comments will be shared with our team to ensure that all guests receive a warm and welcoming experience regardless of the time of day. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for bringing this to our attention.Kind regards,Customer Care Team

8/10 Bueno

Nick

Viaje de negocios
Le gustó: Limpieza
Clean, large room
Se hospedó 5 noches en febrero de 2024
Respuesta de manager, el 23 feb. 2024
Thank you for staying with us and we appreciate yourkind words. Please come back soon so we can serve you again.

6/10 Aceptable

Patrick

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 21 mar. 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

Michele

Viaje familiar
No le gustó: Limpieza
Not as clean as advertised. Night manager was snarky and didn’t need to be. After a VERY long 2 days, I didn’t need to be treated like that when I checked in. Not necessary.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Care Team, el 13 feb. 2024
Dear Michele, thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you faced during your stay. Cleanliness is a top priority for us, and we regret if we fell short of your expectations. Additionally, we apologize for any perceived rudeness from our night manager. This is certainly not the level of service we aim to provide, and we will handle this issue promptly with our staff. We appreciate your feedback, and if there are specific areas that require attention, please let us know, so we can make the necessary improvements. Your satisfaction is important to us, and we hope you will consider giving us another chance to provide you with a better experience in the future.Kind regards,Customer Care Team

8/10 Bueno

Sara

Viaje en grupo
Le gustó: Limpieza y servicio y personal
The motel was average and clean. The staff was awesome and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Care Team, el 5 feb. 2024
Dear Sara, thank you for taking the time to share your experience with us. We're pleased to hear that you found the property to be average and clean. Additionally, we appreciate your kind words about our staff, and we're glad to know they were awesome and helpful. Your feedback is valuable, and it motivates us to continue delivering excellent service. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another positive stay.Kind regards,Customer Care Team

8/10 Bueno

Sylvia

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
For the cost of hotel it was worth the stay only problem was ice machine was broken other than that fair and clean
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 5 feb. 2024
Dear Sylvia, we appreciate your feedback and are glad to hear that you found value in your stay with us. Our apologies for the inconvenience caused by the broken ice machine. We will handle this issue promptly to ensure it doesn't affect future guests. Thank you for bringing it to our attention, and we hope to have the pleasure of hosting you again in the future.Kind regards,Customer Care Team

10/10 Excelente

Sridhar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 1 feb. 2024
Dear Sridhar, thank you for taking the time to leave a review. We're pleased to hear that you had a good experience during your stay. If there are any specific areas where we can improve or enhance your experience further, please feel free to share your suggestions with us. We look forward to welcoming you back on your next visit.Kind regards,Customer Care Team

4/10 Malo

Juan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 25 ene. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Aceptable

John

Viaje de negocios
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Care Team, el 24 ene. 2024
Dear John, thank you for staying with us and sharing your feedback with us. While we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this and hope that you will allow us to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.Kind regards,Customer Care Team

10/10 Excelente

Guadalupe

Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 24 ene. 2024
Dear Guadalupe, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Kind regards,Customer Care Team

6/10 Aceptable

Jean-Marc

Le gustó: Limpieza
Vieux motel independant sous la banniere Days Inn renove avec plus ou moins de succes. La porte de ma chambre etait tres difficile a ouvrir. Chambre correcte pour un hotel budget mais sans plus. Petit dejeuner de pietre qualite. Laveuse secheuse en mauvais etat, personnel tres ordinaire. J'irai ailleurs la prochaine fois.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 16 ene. 2024
Dear Jean-Marc, thank you for taking the time to share your feedback with us. We appreciate your honest review, and we apologize for any shortcomings you experienced during your stay. We're sorry to hear that the breakfast did not meet your expectations, and we acknowledge the issues you've mentioned. We'll certainly share these concerns with our team to ensure we improve the quality of our offerings. We value your input, and we hope you'll consider giving us another chance to provide you with a better experience in the future. If there's anything specific you would like us to handle, please don't hesitate to contact us directly.Kind regards,Customer Care Team

6/10 Aceptable

Jean-Marc

Le gustó: Limpieza
Vieux motel independant sous la banniere Days Inn renove avec plus ou moins de succes. Pour un hotel budget la chambre etait correcte sans plus. Le petit dejeuner etait le point faible. Commence a 07h30 il n'y a que des fruits, cafe, cereales, patisseries et tranches de pain avec un grille-pain qui ne fonctionne pas. Vraiment pauvre. J'irai ailleurs la prochaine fois.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 16 ene. 2024
Dear Jean-Marc, thank you for taking the time to share your feedback with us. We appreciate your honest review, and we apologize for any shortcomings you experienced during your stay. We're sorry to hear that the breakfast did not meet your expectations, and we acknowledge the issues you've mentioned. We'll certainly share these concerns with our team to ensure we improve the quality of our offerings. We value your input, and we hope you'll consider giving us another chance to provide you with a better experience in the future. If there's anything specific you would like us to handle, please don't hesitate to contact us directly.Kind regards,Customer Care Team

10/10 Excelente

Raymond

Se hospedó 1 noche en enero de 2024
Respuesta de Customer Care Team, el 10 ene. 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Bueno

Victoria

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 8 ene. 2024
Dear Victoria, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Kind regards,Customer Care Team

6/10 Aceptable

Stephen

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 26 dic. 2023
Dear Stephen, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Kind regards,Customer Care Team

6/10 Aceptable

Dushyant

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Care Team, el 21 dic. 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Christan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 19 dic. 2023
Dear Christan, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Kind regards,Customer Care Team

2/10 Terrible

Kazi

No le gustó: Servicio y personal y condiciones de la propiedad
Bad Service!
The service was unfriendly! Asked me to wait without explanation at the lobby then checked me in after 30 minutes without any real explanation.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Care Team, el 19 dic. 2023
Dear Kazi, we sincerely apologize for the unfriendly service you experienced during your check-in. Your wait and lack of explanation are not reflective of the level of service we aim to provide, and we understand the frustration this may have caused. Please be assured that we take your feedback seriously, and we will share this issue with our team to ensure that such incidents do not occur in the future. Your time is valuable, and we apologize for any inconvenience caused by the delay. If there's anything more you'd like to share or an opportunity for us to make amends, please feel free to reach out directly to our team. We appreciate your understanding, and we hope to have the chance to provide you with a much-improved experience in the future.Kind regards,Customer Care Team