Dear JULIO,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear Yogeswary,Thank you for leaving a five star review and compliments for our lovely hospitality team. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Fabio,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! We look forward to welcome you back to enjoy the comfortable and affordable accommodation which our hotel has been known for!Warm Regards,RolandGuest Experience Executive

Dear Thomas,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! We are delighted that we are able to fulfil all expectations of your stay and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear PAUL,We are sorry to hear of your less than satisfactory stay experience with us. As it was a late booking, our room type availability is limited. Hence, my colleague has offered to move you to our sister hotel next door so that we can allocate you a room that comes with a bigger bed which is more suitable for you. We hope to welcome you back to a better experience should you stay with us again in the near future.Warm Regards,RolandGuest Experience Executive

Dear Derek,Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

Dear Wooi,Thank you for sharing your positive stay experience. It is lovely to hear that you had enjoyed your stay with us. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear Tin,It has been such a pleasure to have provided you with an excellent stay and we certainly look forward to welcoming you back soon!Warm Regards, Stanley Guest Relations Executive

Dear Monika,We are delighted to hear that the service of our team was one of the highlights of your stay with us. It is always great to learn that our efforts contribute to a positive experience for our guests. The Hotel Team invites you to stay with us again.Warm Regards,ThaddaeusGuest Experience Executive

Dear Tau Shen, Thank you for sharing your concern regarding the reception of the television unit in your room. Please be assured our Hotel Maintenance Team is working to rectify it. I am sorry for this less than satisfying stay experience and I hope to have the chance to welcome you back for a better stay in future. Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, I am dismayed to learn of your disappointing stay experience at the property. The Hotel Team will continually strive to improve in the maintenance of our rooms. Please accept my apologies for this inconvenience caused during your stay with us. Regards, Jack Chee Senior Customer Relations Manager

Dear Jasmine, Thank you for taking time to rate your positive stay experience her. I look forward to your return soon. Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, Thank you for taking time to share your feedback, which helps the Hotel Team identify the areas for further improvements. We do hope for another opportunity to welcome you back for a better experience in the near future. Regards, Jack Chee Senior Customer Relations Manager

Dear Hotel Guest, The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager

Dear Seungweon, The Hotel Team is thrilled that the hotel had met all expectations of your stay and we appreciate you for awarding us a perfect score! We look forward to welcoming you back for another great stay with us! Regards, Jack Chee Senior Customer Relations Manager

Dear Guest, Thank you for staying with us at ibis budget - Mount Faber and loving our clean and comfy rooms, as well as our convenient location! I'm sorry to hear that my colleagues could have served you better. I have submitted your feedback to the manager for their review and follow-up. We look forward to serving you better in the near future. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your continued support for ibis budget - Mount Faber over the years, and always loving our hotel's excellent convenience and proximity to a wide range of amenities! We certainly look forward to having you back with us again in the near future! Season's Greetings, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for sharing your feedback with the Hotel Team. We thank you for your comments and will look into the mentioned issues. We assure you that your feedback will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence you place in us seriously and work diligently to rectify the unsatisfactory experiences. Best Regards, Davin Guest Experience Executive

Dear Lam, I am glad to hear that the room size had met to your stay expectations. On the other hand, I am sorry to hear of the noise created by inconsiderate guests during your stay. Guests are welcome to contact the Front Desk for assistance to restore a peaceful and quiet environment for their rest. Yes, ibis budget Singapore Mount Faber is located at the foot of Mount Faber, which makes it an ideal choice for travellers who wished to stay close to Sentosa Island. For those who would prefer not to walk to the nearest MRT Station, HarbourFront MRT Station, there is a bus stop located on the main road outside the hotel, whereby guests can board a bus to get to this subway station. Regards, Jack Chee Senior Customer Relations Manager

Dear Guest, Thank you for letting us know that we have met your expectations during your stay with us at ibis budget - Mount Faber. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your review, and appreciating our signature Fragrance hospitality, and proximity to Vivocity. Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. Best Regards, Thaddaeus Guest Experience Executive

Dear Guest, Thank you for your review, and appreciating our hotel's convenient location. I'm very sorry to hear that we had not been able to fulfill your request for twin beds. I have submitted your feedback to the manager for their review. We hope to serve you better in the future. Best Regards, Thaddaeus Guest Experience Executive

Dear Matthew, Thank you for your perfect review for Fragrance Hotel - Royal! It has been an absolute pleasure for us to have served you well. Please come back soon! Best Regards, Thaddaeus Guest Experience Executive

Dear Hotel Guest, Yes, many guests had enjoyed their stay at Fragrance Hotel - Royal, as it is situated near to HarbourFront Cruise Terminal, where they can embark or disembark on their cruise journey at this port of call. Besides a 24hrs convenience store located in the property, there are a couple of eateries in the hotel vicinity, such as traditional Laksa Steamboat, a cafe serving Western Food and an Indian Restaurant, Lakshimi Villas Restaurant, which is considered one of the oldest Indian restaurants here in Singapore. I value your patronage and hope you had a great time staying with us! Regards, Jack Chee Senior Customer Relations Manager

Dear Juan, While you had found the hotel location convenient for your travels to Sentosa Island, I am sorry to hear that the room size had not met to your stay expectations. Although the room and its bathroom had been designed to be compact, they offer the basic amenities to the guests at an affordable rate. That said, many of them have been acceptable with the stay, given that they are usually out of the hotel spending the entire day in Sentosa Island and only returning to the hotel for rest at night. Regards, Jack Chee Senior Customer Relations Manager