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Opiniones de Viceroy Snowmass

5 out of 5
Viceroy Snowmass
130 Wood Rd, Snowmass Village, CO

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 515 de 711 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 108 de 711 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 711 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 711 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 711 opiniones" "

9.6/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en noviembre de 2023
Respuesta de Viceroy Snowmass Reservations, el 28 nov. 2023
Thank you for joining us. We look forward to your return visit.

10/10 Excelente

JOSE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!
Se hospedó 1 noche en enero de 2022
Respuesta de Reservations, el 5 ene. 2022
Thank you Jose we are happy to hear you enjoyed your stay. We love all of our guests and Viceroy and want to make sure they have positive experiences. Please remember us when you come back we would love to host you again.

10/10 Excelente

daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2021
Respuesta de Viceroy Snowmass, el 12 abr. 2021
Thank you for the 10/10! We look forward to your next visit here at Viceroy Snowmass! Best regards, Robert Purdy, General Manager

8/10 Bueno

Luisa

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Le falta mejor servicio para lo que cuesta
Muy bonito hotel, pero el servicio de Concierge para ski, no sirve. No contestan los correos.
Se hospedó 2 noches en febrero de 2021
Respuesta de Viceroy Snowmass, el 9 mar. 2021
Dear Luisa, Thank you for taking the time to tell us about your stay. We thank you for the feedback and will work with our teams to try and improve our day to day practices. We hope to welcome you back again. Best regards, Robert Purdy, General Manager

8/10 Bueno

Matias

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
muy buen hotel con servicio normal
El hotel esta muy bueno, lo único que no fue tan bueno es el servicio. estuve 8 noches, 2 días el cuarto me lo hicieron 15.30 y otro dia 16.30 luego de reclamar 1 hora que no lo habían hecho. Cuando uno va a esquiar deja la habitación a las 9 y vuelve a las 15.30 y lo único que quiere es tener la habitación limpia. La respuesta luego fue buena. El servicio de ski valet esta bien, en entrega y recepción de skies impecable, tema botas no tanto. El hotel es muy caro y me parece que el servicio no esta a la altura. mejorando eso seria excelente.
Se hospedó 9 noches en febrero de 2020

10/10 Excelente

Iván

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel perfecto buena ubicación como fue uno de los mejores viajes de vacaciones qué e dado pero hay qué tener cuidado en las calles cuando esté nevando porque pase un mal rato a la hora de virar para atrás calle era un yelo y no podía frenar ni doblar buen susto pasé ojo con eso por lo demás precioso
Se hospedó 4 noches en diciembre de 2019
Respuesta de Viceroy Snowmass, el 13 ene. 2020
Dear Ivan, Thank you for taking the time to tell us about your stay. I'm thrilled to hear that you had a wonderful stay. We hope to welcome you back again soon! Best regards, Robert Purdy, General Manager

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buenas instalaciones y con gran ubicación, solo me siento algo engañado con la tarifa porque resulta que ya ahí le informan a uno de una resort rate de 40 dólares diarios más otros 40 por estacionamiento por lo que resultaron 80 dólares diarios más de la supuesta tarifa diaria
Se hospedó 5 noches en diciembre de 2018
Respuesta de Viceroy Snowmass, el 9 ene. 2019
Thank you for taking the time to tell us about your stay. We are pleased that you enjoyed the hotel and hope to welcome you back again in the future for a flawless stay. Warm Regards, Robert Purdy, General Manager

10/10 Excelente

claudia, mexicali BC

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Una vista maravillosa de las montañas
Muy confortable las habitaciones muy limpias el baño impecable todo muy limpio los empleados muy amables y la comida muy rica el paisaje es hermoso y el servicio de transporte al aeropuerto fue muy bueno todo estuvo en tiempo y forma
Se hospedó 2 noches en octubre de 2018
Respuesta de Viceroy Snowmass, el 17 oct. 2018
Dear Claudia, Thank you for taking the time to tell us about your stay. I am glad you were able to enjoy Snowmass in the fall, it is such a beautiful time of year with the color changes in the trees. We look forward to welcoming you back again soon. Best Regards, Robert Purdy, General Manager

10/10 Excelente

Amany, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Increible!!!!
El hotel es muy bonito. La ubicación es perfecta. Tienen un shuttle gratis para llevarte al aeropuerto de aspen. También tienen un carrito para llevarte al centro de la estación de esquí, aunque en realidad esta a solo unos pasos. Hay amenidades disponibles todo el día como café, chocolate caliente y galletas recién horneadas. El personal es muy amable y siempre dispuestos a ayudar.

10/10 Excelente

alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hotel en la Nieve
El hotel es precioso, pero falta que le brinden información a la llegada para las personas que no conocen el lugar o que no esquían acerca de clases de esquí y actividades y espacio para los niños para que puedan jugar. Ademas la comida del restaurante tampoco es tan buena para los precios que manejan.

6/10 Aceptable

kristin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Under construction on
Se hospedó 3 noches en abril de 2024

10/10 Excelente

DR ZDENEK P

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024

10/10 Excelente

Gina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This please was amazing! Family of 6! And everyone had a blast!
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

WILLIAM

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Construction
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I love the convenience of having the ski lift right by the hotel. The staff was attentive and helpful in very way. I will be back every year.
Se hospedó 5 noches en marzo de 2024

10/10 Excelente

Cornell

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All great
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Judson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly staff and nice amenities.
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great ski in/out option for Snowmass. Room good, although the shower was not the best. Very convienient to have a pretty good kitchen in the room. Pool and hot tub great although were not functioning fully for a day or 2 was corrected quickly when hotel reception notified.
Se hospedó 7 noches en febrero de 2024

10/10 Excelente

Micheel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything is perfect 🌟🌟🌟🌟🌟
Se hospedó 3 noches en enero de 2024
Respuesta de Viceroy Snowmass, el 6 mar. 2024
Thank you for your 5-star review, Micheel. We look forward to welcoming you back to beautiful Snowmass soon!

10/10 Excelente

don

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ski in ski out
Se hospedó 7 noches en enero de 2024
Respuesta de Viceroy Snowmass, el 6 mar. 2024
Thank you for your review, Don!

6/10 Aceptable

Michael

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Viceroy Snowmass, el 6 mar. 2024
Thank you for your review, Michael!

10/10 Excelente

Irina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 3 noches en enero de 2024
Respuesta de Viceroy Snowmass, el 6 mar. 2024
Thank you for your review, Irina!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best ski trip!
Property was amazing! We had the most pleasant stay we've ever had for our ski trip. Location is right by the lifts and they have shuttles to take us everywhere and made it super easy with the kids. Staff is so friendly and accommodating. We are definitely coming back.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

eric

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Darren was the best concierge and really saved the day getting dining reservations during the holiday. Perfect ski in and out location.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

David

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en diciembre de 2023

8/10 Bueno

Jose

Le gustó: Limpieza y servicio y personal
Staff was great , the hotel. Is a bit overpriced , needs better food and beverage for that price point
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

david

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Felix

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Miriame

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was the best. Everyone was so nice & welcoming. Its so convenient cause theres plenty shops around that the shuttle can take you to or you can walk. As a solo traveler what mattered the most to me was safety & i felt that staying there. Its a beautiful, clean, quiet hotel
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Natalia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable rooms convenient to ski and aspen
Great staff and tasty breakfast. Shuttle to and from the airport was very convenient (and free!), and there’s a bus to Aspen that stops 5 mins away from the lobby. Ski rental shop and spa also good. Great and spacious rooms - we will stay here again.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Tanise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great pool was down :(
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Courtney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Karen

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The staff were not very helpful or friendly. The room had no light or a view. It felt very closed in. The bed was not comfortable. I’ve stayed at cheaper places with a much better time. I regret paying these prices and coming here and getting a sub level stay.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Viceroy Snowmass Reservations, el 2 oct. 2023
Good morning, Mrs. Branham,Thank you for taking the time to provide feedback. This is valuable and we appreciate it. My sincerest apologies that we didn't have this conversation sooner. We would've loved to offer options while you were on site. Please know that the experience we provide our guests is very important to us and well continue to strive to do our best.Warmly,Viceroy Snowmass Reservations

10/10 Excelente

pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing stay
Sam was amazing, the manager, and moved us to a room with a beautiful view, because it was our anniversary! He went above and beyond regarding service, the Concierge did a great job, getting us dinner reservations, and our stay here was just perfect! Holly, recommend it!
Se hospedó 5 noches en septiembre de 2023
Respuesta de Viceroy Snowmass Reservations, el 2 oct. 2023
Hi Pamela,Thank you for taking the time to provide feedback. We're delighted to hear that you've enjoyed your stay. I'll be sharing this with Sam.Best,Viceroy Snowmass Reservations

10/10 Excelente

Maximiliano

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Outstanding Resort.
Facilities are stunning, staff is super friendly and accommodating, restaurants and bars are the place to be in Snowmass. The spa also deserves to be mentioned. All around amazing experience.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Viceroy Snowmass, el 12 sept. 2023
Dear Maximiliano,Thank you for taking the time to tell us about your stay. I am thrilled to here that you enjoyed all of our wonderful amenities and that our staff was accommodating. I will be sure to share your kind words to with the spa team. Warm regards,Robert Purdy, General Manager

8/10 Bueno

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful location!
We had a great stay at the Viceroy. It started off a little rough when they couldn't find our reservation and we waited while they tried to find us a room on a sold out weekend. They were able to provide us the ADA accessible room and once we were on our way everything was great. The room was beautiful, we had a large balcony and the shuttle took us to the Aspen JasFest and picked us up. Very convenient. Parking is steep ($55/ per car/per night) ouch! But otherwise I wouldn't change a thing, if fact we may stay again next year.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Viceroy Snowmass, el 6 sept. 2023
Dear Lisa,Thank you for taking the time to tell us about your stay. I'm happy to hear that we were able to resolve the issue of the missing reservation. And what a beautiful weekend for great music! We hope to have the opportunity to welcome you back again in the future. Warm regards,Robert Purdy, General Manager

2/10 Terrible

monty

Viaje de negocios
Le gustó: Comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Not the same place of the past
Stayed at Viceroy 5-6 times since opening in 2009. this time under construction which I found out after booking on hotels. wife got food poising from the awesome restaurant which killed next day activities and was going to stay a third night but the construction in the valet zone for new condos killed all fun. We are 3rd generation Colorado natives. 2 managers were to look at bill and email it to me which I informed them I needed it for business expenses. never did receive any emails just charged out remainder along with dinner. not the same place
Se hospedó 2 noches en julio de 2023
Respuesta de Viceroy Snowmass, el 29 ago. 2023
Hello xxxxxxxx,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. It is clear that we missed the mark on this visit, but hope to have the opportunity to welcome you back again once the construction is complete for a flawless stay. Warm regards,Robert Purdy, General Manager

6/10 Aceptable

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Unfair to charge resort fee
I think it was unfair to charge a $55 a day resort fee when the lobby restaurant and the main restaurant were both closed and the pool was unusable because it was in the middle of a construction zone. In addition, the construction started at 7 AM every morning. I was only warned about all these conditions a couple days before my arrival. The least you could do would be to waive that resort fee!
Se hospedó 2 noches en julio de 2023
Respuesta de Viceroy Snowmass, el 29 ago. 2023
Hello Sara,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to fill out our detailed survey. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Best Regards,Robert Purdy, General Manager

8/10 Bueno

Todd

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service despite some remodeling going on.
Se hospedó 5 noches en julio de 2023
Respuesta de Viceroy Snowmass, el 1 ago. 2023
Dear Todd,Thank you for the review. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Despite the construction going on within and around the hotel, we found our stay wonderful. The staff was super friendly. Our room was clean and given a refresher while we were away during the day. We will be back!
Se hospedó 2 noches en julio de 2023
Respuesta de Viceroy Snowmass, el 1 ago. 2023
Dear Jennifer,Thank you for your kind words! I'm so happy to hear that you had a wonderful stay amidst the construction of our second tower and new lobby lounge. We look forward to the opportunity to welcome you back again when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excelente

Lyneé

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. We loved it our dogs loved it. Beautiful rooms, they even gave our pups a gift when we checked in.
Se hospedó 1 noche en julio de 2023
Respuesta de Viceroy Snowmass, el 1 ago. 2023
Dear Lynee,We are so thrilled that you and your fur-babies had a wonderful stay! We look forward to welcoming you back agian!Warm regards,Robert Purdy, General Manager

8/10 Bueno

judy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
overall the hotel was very nice!!! lots of work both in and out closing off certain areas. the work was very noisy.
Se hospedó 2 noches en julio de 2023
Respuesta de Viceroy Snowmass, el 1 ago. 2023
Dear Judy,Thank you for taking the time to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. We hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

4/10 Malo

Ben, Creswell

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I am sure that this is normally an exceptional property. Unfortunately, our stay was when half the main floor was shut down for remodeling. They are also doing a large construction project (literally) right next to the pool and hot tubs. There was no way to relax with such noise. I really feel like they should make it clear before booking that this is the current situation. We did get a short disclaimer after the reservations were made (non refundable) but it vastly understated the noise levels and construction activities. On a good note, the staff was exceptional.
Se hospedó 1 noche en julio de 2023
Respuesta de Viceroy Snowmass, el 1 ago. 2023
Dear Ben,Thank you for staying with us at Viceroy Snowmass and for taking a few minutes to tell us about your stay. While construction can be viewed as not ideal and an inconvenience, we are investing in the longevity of our beautiful hotel and excellent service and reputation. To try and alleviate any frustrations, my executive committee, management team and I invited all our guests to join us daily for complimentary drinks and appetizers at the pool from 4:00-5:00pm to engage in conversation and discuss the future of the property. While our dining outlet is temporarily not in our normal Toro location, we still strive to provide indoor and outdoor dining with breathtaking mountain views. We wish that you had brought your concerns to our attention while you were on property as we have an opportunity to showcase Electric Pass Lodge’s newly constructed pool as an alternative for our guests during their visit, conveniently located next door. We clearly missed a few marks to ensure you had a memorable stay, we hope to have the opportunity to welcome you back again for a flawless stay when our construction is complete. Warm regards,Robert Purdy, General Manager

10/10 Excelente

Chad

Se hospedó 1 noche en julio de 2023
Respuesta de Viceroy Snowmass, el 16 ago. 2023
Dear Chad,Thank you for the 5 out of 5 review! We look forward to welcoming you back again. Warm regards,Robert Purdy, General Manager

6/10 Aceptable

Amy

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
4 star hotel at best. Restaurant and cafe were both closed due to construction. No tub in king bedroom pictures are deceiving. Should have just stayed in Aspen for the money.
Se hospedó 1 noche en julio de 2023
Respuesta de Viceroy Snowmass, el 20 jul. 2023
Dear Amy,Thank you for taking the time to tell us about your stay. We apologize that we had to move our temporary services while we complete our amazing new lobby bar, lounge and cafe. We hope to have the opportunity to welcome you back, so that you can enjoy all of our new and beautiful amenities.

10/10 Excelente

Scott

Se hospedó 1 noche en julio de 2023
Respuesta de Viceroy Snowmass Reservations, el 11 jul. 2023
Thank you very much for taking the time to provide valuable feedback! We hope you're able to visit again soon.

10/10 Excelente

Tracey

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TWM - Viceroy
The property and staff were amazing, absolutely recommend it.
Se hospedó 2 noches en julio de 2023
Respuesta de Viceroy Snowmass Reservations, el 6 jul. 2023
Thank you, Tracey! We're thrilled that you had a great time. We look forward to hosting your next Snowmass getaway.Kind regards,Viceroy Snowmass Reservations

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stepped on a one inch long pin that was sticking out of the carpet, luckily my shoes were on. Also hotel did not provide drinking water. There was no trash can in the room besides the one next to the toilet. There was only housekeeping in one of our three nights stay. Room was also dusty.
Se hospedó 3 noches en junio de 2023
Respuesta de Viceroy Snowmass Reservations, el 5 jul. 2023
Thank you for this valuable feedback. We're very sorry that we did not meet your expectation. I'll be sharing your feedback with my colleagues as we strive to do better.Warm regards,Viceroy Snowmass Reservations