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Opiniones de Holiday Inn Express Hotel & Suites Plymouth, an IHG Hotel

2.5 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 173 de 392 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 144 de 392 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 43 de 392 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 392 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 12 de 392 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Salvador

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 7 dic. 2023
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you had a wonderful experience with us and that you found everything to be good.Our team strives to provide the best possible service, and it's truly rewarding to know that we met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back for another excellent experience.

10/10 Excelente

Alfredo

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente y muy buen servicio
Se hospedó 2 noches en julio de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 1 ago. 2023
Thanks for the great review! We look forward to welcoming you back to our hotel!

10/10 Excelente

Nora

Se hospedó 2 noches en agosto de 2022
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 7 sept. 2022
Hi Nora,Thanks for the 10 star review! We appreciate you sharing your feedback with other travelers!

4/10 Malo

PEDRO

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
El cuarto olía mal, no funcionaba la TV, no dejaron toallas, el piso sumamente ruidoso, desproporcionado totalmente el precio pagado por la calidad del hotel.
Se hospedó 2 noches en julio de 2022
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 7 sept. 2022
Hi Pedro,We appreciate you sharing your experience and apologize your stay was not up to par at our hotel. We always want our guests to feel that they are getting a great stay for the price they pay. We are looking forward to the completion of our renovation because every single guest room is getting a complete remodel!We hope you will give us another chance when you are in the area to see the finished product!

2/10 Terrible

JORGE

Jamás hice una reservación a través de expedía . Exigí el reembolso del cargo que hicieron
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Alfredo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 2 noches en julio de 2022
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 7 sept. 2022
Hi Alfredo,Thanks for the feedback from your stay with us! We are happy you had a great experience at our facility!

10/10 Excelente

Paola

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
La señora de recepción, súper amable, nos consiguió una habitación de último momento. Lo recomiendo
Se hospedó 1 noche en julio de 2022
Respuesta de Holiday Inn Express Plymouth, IN, el 5 jul. 2022
Thanks for the feedback, Paola! We are happy to have been able to help give you a place to rest and recharge while traveling!

8/10 Bueno

Alonso

Se hospedó 3 noches en septiembre de 2021

8/10 Bueno

Katya Daneyra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena estancia
Todo muy bien
Se hospedó 1 noche en septiembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nunca limpiaron el bote de basura que se encontraba en la entrada, lo cual generaba un mal aspecto.
Se hospedó 4 noches en julio de 2021
Respuesta de Plymouth Hospitality Team, el 26 jul. 2021
We appreciate the five star review you left for us based on your recent stay at our hotel! We have made note about your comment regarding the trash receptacle in the front of the building. We hope to see you next time!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente, como siempre!
Como siempre en nuestros viajes a Culver Summer Camps, nos hospedamos en el Holiday Inn Express Hotel & Suites Plymouth por los excelentes servicios, comodidad de desayuno, Wi Fi y parking incluidos, lo limpio del establecimiento y la amabilidad de sus empleados.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Jeanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Viajamos por el summer camp y el hotel es fantastico para el area!
Se hospedó 1 noche en junio de 2019

10/10 Excelente

LOURDES

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en marzo de 2019

2/10 Terrible

Rene, Florida

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
No es una opción para mi ... realmente pésimo. Cero actitud de atención al cliente. Horrible mobiliario. Muy costoso para lo que brinda. Muy mal.
Se hospedó 2 noches en noviembre de 2018
Respuesta de Jonale, Director of Sales, el 4 ene. 2019
Rene, Thank you for taking the time to write a review about our hotel. We greatly appreciate your feedback and do apologize that you did not enjoy your stay. We will be looking into the matter of the staff and hope to be able to serve you again in the future.

6/10 Aceptable

Isabel

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 4 noches en octubre de 2018

8/10 Bueno

carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen Hotel!!!
Se hospedó 1 noche en julio de 2017

8/10 Bueno

karina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cómodo para estadías cortas
Hotel sencillo pero cómodo. Habitación amplia. Desayuno aceptable. Personal amable. Pocas opciones de actividades fuera del hotel.
Se hospedó 2 noches en julio de 2017

8/10 Bueno

GerryMC

Le gustó: Comodidad de las habitaciones

4/10 Malo

Pamela

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room needs to be totally renovated, the bath had very little water pressure in the sink and the shower. The shower had places all around that need serious caulking and the ceiling had had leaks with terrible patch jobs. The bath had bugs and the carpet was very old and smelled bad. It is a place that we will never go back to or recommend to anyone.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Eileen S

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our over-night stay. The breakfast was especially good.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Tricia

Viaje de negocios, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room looks like it had been broken into. Due to the damage to the door frame there is a gap in which you can see into the room from the hall. We have a sheet hanging over the door to cover the gap. The bottom of the shower has a brownish stain on the bottom. The floor in the bathroom is super dirty.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Ricardo

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sales, el 17 ene. 2024
Thank you for your stellar review! We appreciate your feedback and look forward to seeing you again!

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good hotel!
Rooms and service were excellent! The pool needs updated, as the edges were rough. Elevator felt squeaky and shaky but operated fine. We really loved the family suite - so spacious!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 28 feb. 2024
Thank you for your thoughtful feedback and for choosing our establishment. We're delighted to hear that you found our rooms and service excellent, and that the family suite was to your liking with its spaciousness.We appreciate your insights regarding the pool and elevator. Your comments are valuable, and we will certainly look into improving the pool area and addressing any concerns with the elevator. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future, providing an even more enjoyable experience.

10/10 Excelente

Bradley

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Keely did a great job at check in and breakfast was great the next morning
Se hospedó 1 noche en diciembre de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 1 ene. 2024
Thank you for your glowing five-star review! We're delighted to hear that Keely's check-in service exceeded your expectations, and that you enjoyed a wonderful breakfast the next morning. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional experience.

6/10 Aceptable

Fredy, WINTER GARDEN

Se hospedó 4 noches en diciembre de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 1 ene. 2024
Thank you for taking the time to share your feedback. We appreciate your input and would love to learn more about your experience to better address any concerns you may have had. Please feel free to reach out to our hotel team directly so that we can ensure your future visits meet your expectations.

10/10 Excelente

ALEKSANDRA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk exceptionally welcoming
Se hospedó 1 noche en noviembre de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 7 dic. 2023
We greatly appreciate your 5/5 review! It warms our hearts to know that our front desk team's exceptional hospitality made your stay welcoming. We can't wait to welcome you back soon.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Plymouth Holiday Inn Express Hospitality Team, el 20 nov. 2023
Thank you for the perfect rating! Your support means a lot to us, and we're thrilled to know that you had an excellent experience during your stay. We hope to welcome you back for another fantastic visit soon! If there's anything specific that stood out and made your stay exceptional, we'd love to hear about it.

6/10 Aceptable

Denise

Viaje en pareja
Le gustó: Servicio y personal
Property is ok but in need of a refresh.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Plymouth Holiday Inn Express Hospitality Team, el 20 nov. 2023
Thank you for your feedback regarding your recent stay. We appreciate your thoughts about the property. We understand your perspective on the need for a refresh, and please know that we're actively working on improvements to enhance our guests' experience. Your insights are valuable, and we're committed to creating a more updated and comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

6/10 Aceptable

Hans

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
The staff was friendly, welcoming and accommodating. The beds and pillows were comfortable. Unfortunately the bathroom was dirty including multiple types of hair in drain, wall and floor of tub.
Se hospedó 1 noche en octubre de 2023
Respuesta de Plymouth Holiday Inn Express Hospitality Team, el 20 nov. 2023
Thank you for taking the time to share your experience with us. We're pleased to hear that our staff was friendly and that you found the beds and pillows comfortable. However, we're sincerely sorry for the cleanliness issues you encountered in the bathroom. This is certainly not the standard of cleanliness we aim to uphold, and we apologize for the inconvenience this caused during your stay.Rest assured, your feedback will be addressed immediately with our housekeeping team to ensure such oversights are rectified. Your comfort and satisfaction are of utmost importance to us, and we're committed to improving in this regard.We hope that despite this setback, you might consider giving us another chance to provide you with a more enjoyable and flawless stay in the future. If there's anything specific you'd like to share or if we can assist further, please don't hesitate to reach out. Your feedback helps us to continually improve our services.

10/10 Excelente

Crystal

Se hospedó 2 noches en octubre de 2023
Respuesta de Plymouth Holiday Inn Express Hospitality Team, el 20 nov. 2023
Thank you for the perfect rating! Your support is truly appreciated, and we're thrilled to have provided you with an exceptional experience during your stay. We hope to welcome you back again for another fantastic visit!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Clean but getting old
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Donna

Viaje familiar
Too expensive for the property and location. Renovations were being done so looking kind of messy was expected in the hallways. Room was OK!
Se hospedó 1 noche en agosto de 2023
Respuesta de Sales, el 29 ago. 2023
Thank you for your review! We hope to see you again, and look forward to providing even better service next time!

8/10 Bueno

Kristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 23 ago. 2023
Thanks for the feedback, Kristina! We hope to see you again next time.

8/10 Bueno

Merle

Se hospedó 1 noche en agosto de 2023
Respuesta de Sales, el 5 sept. 2023
Thank you for your feedback! We hope to see you again soon!

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 23 ago. 2023
Thanks for the perfect review, Sarah! We are so happy you enjoyed your stay!

10/10 Excelente

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, comfortable and very friendly and helpful staff.
Se hospedó 1 noche en julio de 2023
Respuesta de Sales, el 11 jul. 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Sales, el 11 jul. 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excelente

Edward

Le gustó: Servicio y personal y condiciones de la propiedad
property was undergoing renovation.
Se hospedó 1 noche en junio de 2023
Respuesta de Sales, el 11 jul. 2023
Thank you for a great review! We hope to see you again in the future!

10/10 Excelente

marilena

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
very clean , comfy beds, clean bathroom
Respuesta de Sales, el 11 jul. 2023
Thank you for a great review! We hope to see you again in the future!

8/10 Bueno

David

Le gustó: Limpieza y servicio y personal
Very friendly staff! Great breakfast. The AC in room 123 is very loud and kept coming on and going off. Very annoying.
Se hospedó 1 noche en junio de 2023
Respuesta de Sales, el 11 jul. 2023
Thank you for your review! We Appreciate your feedback and will look into the AC in that room.

8/10 Bueno

Richard

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
We really appreciate you taking the time to share your rating with us, Richard. We look forward to your next stay.

4/10 Malo

Jason

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The property was not clean and had just a naturally “stale” smell.
Se hospedó 4 noches en mayo de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
We're so sorry to hear that your experience did not meet our standards. We value our guest feedback and work hard to ensure that similar issues do not occur in the future.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Needs updated
Breakfast was wonderful The ladies are super nice at checkin and breakfast Construction going on upstairs was annoying Bathroom vent was loud Fridge didnt get cold
Se hospedó 3 noches en mayo de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

8/10 Bueno

Dianne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
We really appreciate you taking the time to share your rating with us! We look forward to seeing you again soon!

6/10 Aceptable

Ron

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Okay stay but needs some attention
We only stayed overnight, and the front desk staff was super friendly and helpful. However, the hotel seemed rundown with really dirty carpets throughout the halls and in the room. The hair dryer in the bathroom didn't work and we couldn't get TV to display. The included breakfast was not great. But the shower's water pressure was really strong, so that was a bonus.
Se hospedó 1 noche en mayo de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
Thank you for taking the time to provide valuable feedback about our hotel. We apologize that your experience was less than ideal, and we hope you'll give us another chance to prove ourselves!

10/10 Excelente

sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was the best run holiday express. The staff was extremely kind and helpful.
Se hospedó 3 noches en abril de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Express is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon!

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023
Respuesta de Holiday Inn Express Hospitality Team Plymouth, IN, el 30 may. 2023
We are so grateful for your 5-Star review! Thanks for sharing your rating with us and the community!

4/10 Malo

Lindsey

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2023