Overall the service is great and the hotel is doing great. The location is also convenient and it take us around 20 mins working to downtown. Also there is a bus stop just by the hotel.
The staff at the front desk are very nice. There is a mini market by the front desk and when I tried to buy one small tube of toothpaste from the mini market, the staff just offered me a few free sample size toothpaste. Even if it's only a small saving for me, the altitude here is great and they are really considering for you.
With that said, there are some small rooms for improvements. Let me list them here:
1. According to Expedia, this hotel should come with two pools and one is for adults and one is for kids. When we were there, only one pool was open and another one was closed. Maybe they should update the information there.
2. The pictures of the room didn't show the shower and it turned out the shower head is fixed in the ceiling. If it can be changed to the removable ones, that would be more convenient for families with small children.
3. They offer free hot water/coffee/ice water at a stand by the restaurant for guests. We stayed there for 4 days, the hot water ran out twice. (I am not talking about hot water in the bathroom, that's always good)
4. The breakfast started at 7am, if it can be moved to 6:30am, or at least moved to 6:30am when there are some events going on, that would be great.
Of course, all of these are minor things and this is still a very good hotel.