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Opiniones de Mt. Holyoke Inn

2.5 out of 5
Mt. Holyoke Inn
671 Northampton St, Holyoke, MA

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 78 de 306 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 116 de 306 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 57 de 306 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 306 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 306 opiniones" "

8.0/10

Limpieza

7.8/10

Servicio y personal

6.4/10

Servicios

7.0/10

Condiciones de la propiedad

5.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very clean and comfortable beds. Shower worked great. The person who checked us in was super nice and helpful.
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
When I first saw the property I was sure I had made a huge mistake in booking with them. The motel is very old and has a limited number of rooms. However I was pleasantly surprised when I entered the room. It was clean, very spacious and offered everything I needed for my one night's stay. It looks as though they are in the process of renovating - it could certainly use a face lift!
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en julio de 2021

2/10 Terrible

Sirajul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room smells horrible, very strong mold couldn’t sleep without we
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021

10/10 Excelente

Marcia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
What else do you need for a quick stay? The room was clean and comfortable. I have been going to the area for years. the price is right! I only wish they had coffee and ice,
Se hospedó 1 noche en mayo de 2021

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2020

2/10 Terrible

Mr.Hamilton

No le gustó: Limpieza y condiciones de la propiedad
My room had old antiquated furniture and holes in the walls as well as the bathroom. No heat I had to use a space heater!!!
Se hospedó 1 noche en febrero de 2020
Respuesta de Sunny , el 24 feb. 2020
Hi We are sorry for your experience We will do our best to fix this problem. Thanks

2/10 Terrible

Nicole, Chicopee ma

No le gustó: Servicio y personal
The staff told me if there was an emergency and the door wont open to go out the window asked for an ashtray they never gave me one the ceiling was caving in extremely dirty
Se hospedó 1 noche en febrero de 2020
Respuesta de Sam, el 21 feb. 2020
Sorry to hear you are not happy with your stay. Please call us directly for your next stay . We will offer you 10% discount of rack rates only. This offer not valid for online booking Thanks

8/10 Bueno

Glenn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Sam, el 21 feb. 2020
We are very glad to here from you your feedback Thanks

8/10 Bueno

Chanel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will definitely stay again
The hotel room was very clean. The staff is very friendly and polite. Although my bed was a little hard for the price I can’t complain.
Se hospedó 1 noche en enero de 2020
Respuesta de Sam, el 21 feb. 2020
Thank you for staying with us.

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This was possibly my worst motel stay ever, but it wasn't entirely the fault of the property. This motel is very old and has seen better days. The room was reasonably clean but had a strong smell of disinfectant. The bathroom wasn't great since the toilet paper dispenser was missing off the wall, there was no shelf for toiletries and no blow dryer. The heating system worked Ok but was noisy. None of those issues were deal breakers but the real problem was about 3:30 am the people came into the room above us and stomped around the rest of the night until the next morning. There was nothing we could do about it since the staff were gone for the night. Hitting the ceiling and yelling had no effect so we got minimal sleep. My father's funeral was that day so this experience didn't help matters.
Se hospedó 3 noches en enero de 2020
Respuesta de Guest Relations , el 24 ene. 2020
Thank you for your review. We're sorry to hear that you had difficulty sleeping the night before such a somber event. Your concerns have been passed along to our housekeeping and maintenance teams so we can ensure we are delivering our best accommodations. Other than this, we hope for another chance to impress you going forward.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2020
Respuesta de Sam, el 21 feb. 2020
Hi We are appreciate for your feedback Thank you for staying with us

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en enero de 2020
Respuesta de Sam, el 21 feb. 2020
Thank you for staying with us. Thanks

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en diciembre de 2019
Respuesta de Sam, el 21 feb. 2020
Thank you for staying with us Thank you

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it’s usually pretty private and quiet, no one bothers you, the staff is very helpful and it’s always enough for what we need when we stay!
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it accommodates us fairly well for our needs, we have no complaints
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Russell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean and convenient
The room was relatively new and clean. The front office was very helpful and accommodating.
Se hospedó 1 noche en noviembre de 2019

6/10 Aceptable

Brett

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
The front door of room 109 had a gap big enough for cold air to come through, the heater couldn’t keep up with it. I froze! everything aside from that was fine so during the warmer months this might be a nice place to stay.
Se hospedó 1 noche en noviembre de 2019

4/10 Malo

Cliente verificado

Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019

6/10 Aceptable

James

Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Duke

Viaje familiar
Le gustó: Limpieza y servicio y personal
The room was clean and neat. The bathroom is in need of attention. the towel rack over the toilet was rusted and the plaster by the by the tub is crumbling.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en octubre de 2019

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A.J. was terrific helpful in every way ! should be able to due this review the way I want not so your program gets 50 characters
Se hospedó 3 noches en septiembre de 2019

10/10 Excelente

kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Straightforward, clean hotel
I like this hotel. We stay when we visit our daughter at school and have yet to have a bad experience.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Aj pat, el 1 oct. 2019
Hi Thank you and come again

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It was good for one night. The beds were comfortable and it was pretty clean. My main complaint is the back window couldn’t be opened cause it didn’t have a screen and it didn’t lock either. You could have the front window open but needed the shades pulled cause the lights out front were so bright so it felt a little stuffy part way through the night.
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend this place for their service and nice rooms! Had a great stay
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Gail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en septiembre de 2019

10/10 Excelente

Jessie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay
The family that runs it are so friendly and kind! They really make the stay be more pleasant and makes you feel appreciated. A simple room but wonderful water pressure in the showers and a good safe place to rest at night in between being out and about.
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very peaceful, centrally located to multiple colleges in the area. Nice view of the river. Easy street access. Clean rooms, and friendly staff.
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Value priced for our brief overnight travel. Very comfortable bed. Frightened to learn in the morning that the window in the rear of our room (107) was not lockable & nearly falling out of the casing. The toilet seat was unsecured & the constant heavy footsteps overhead (after our 9pm bedtime) were other challenges. The window & toilet seat are safety concerns in that room.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was ok, nothing special I dont want to add more
Se hospedó 1 noche en agosto de 2019

4/10 Malo

Cliente verificado

No le gustó: Limpieza y servicios
Very dated and showing signs of wear. Peeling ceilings and dusty fixtures.
Se hospedó 1 noche en agosto de 2019
Respuesta de Guest Relations, el 7 ago. 2019
Thank you for choosing us during your recent visit to the area and for leaving us with some thoughts on your stay. Guest feedback helps us as we continually improve, and we've shared your comments with our housekeeping team so they can quickly resolve any concerns regarding upkeep. We hope you'll consider us again during your next trip to the area; we would be delighted to show off all the fantastic ways in which we have improved.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Never again
Needs to be renovated. Part of the floor was rotten, you could feel the soft wood underneath. Didn't smell or felt clean. Some kids (presumably the owners) were playing frisbee in the parking lot instead of on the lawn. they hit my car with it. Found some humidity bug on the floor in the morning and a spider. There's was a very bright spotlight right over my window and the curtains did a bad job blocking the light. could not tell the difference between night or day, that's how bright the spot was. Only positive note : the size of the room was good, that's about it. was over price in my opinion.
Se hospedó 1 noche en julio de 2019
Respuesta de Guest Relations, el 27 jul. 2019
It is unfortunate to hear that your overall stay with us was anything but phenomenal. We set a high standard for ourselves, and we are sorry this was not evident during your visit. Our team has been notified of your concerns, and your experience will be improved upon moving forward. You enjoyed our spacious accommodations, so give us another chance to get you to love our hotel. Safe travels.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great stay. Quieter than expected. Great value. Only complaint was Shower rod was coming out of the wall.
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Walked into my room and was overwhelmed by the unpleasant smell that plagued the room. It's like the smell of chlorine mixed with the smell of an old, old library.
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Carmen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good Hotel
It was very clean and in a good location for the Baloon festival
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
i liked the rural setting. the owner was very nice. room was clean and nice for the price. excellent stay after q busy NYC weekend
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje en pareja
Le gustó: Limpieza y servicio y personal
It was out of town so it was nice to just go outside and enjoy some fresh air ! It would have been nice to have chairs out side there was a bench witch we did use to get away for a smoke ! the big thing was no coffee maker i like to get up and have a coffee before going out and we were there 5 days this is the first room that i have been in that did not have one
Se hospedó 6 noches en junio de 2019