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Opiniones de Best Western Seaside Inn

2.5 out of 5
Best Western Seaside Inn
541 A1A Beach Boulevard, St. Augustine, FL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 529 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 317 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 96 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 22 de 1004 opiniones" "

8.6/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Noelia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La habitacion super amplia, limpia y remodelada. Todo muy bonito. Excelente ubicación. Volveria a esté lugar
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 26 ene. 2024
Dear Noelia,Thank you for sharing your positive experience! We're thrilled to hear that you found the room super spacious, clean, and remodeled to your satisfaction. It's great to know you enjoyed our excellent location. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

10/10 Excelente

Edgar

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Breakfast was not ready at the 7am and there was no coffee available.
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Edgar,Thank you for your perfect rating, and we appreciate your feedback regarding the breakfast timing and coffee availability. We apologize for any inconvenience caused by the delay. Your comments are valuable, and we will address this issue to ensure a more timely and satisfying breakfast experience in the future. We hope to have the opportunity to welcome you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excelente

Carla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 9 ene. 2024
Dear CARLA,Thanks for staying with us and for appreciating your stay with us by giving us a perfect rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Bueno

MIRTA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear MIRTA,Thank you for your rating. We appreciate your feedback and would love to know more about your experience to further enhance our services. If there are specific areas where we can improve, please feel free to share your insights. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Ermelinda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó el área del hotel y la comodidad. Muy bueno
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gm, el 4 ene. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excelente

Lenis

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 31 dic. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Melissa,It's wonderful to know that you found our hotel staff and hospitality to be satisfactory. We are privileged to have guests like you who make us proud of our service. I hope you will give us the opportunity of welcoming you back at our hotel in the near future.Sincerely, Hotel Manager

8/10 Bueno

greta

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 3 noches en septiembre de 2023
Respuesta de Hotel Manager, el 29 sept. 2023
Dear Greta,Thank you so much for sharing your recent stay with us and for giving four star rating. We are glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Bueno

arianna fernandez

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
it was good just for one night
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 6 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excelente

Diorisnely

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The best part is that the beach is crossing the street in front. The place is really nice and clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 4 sept. 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9044619990. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

6/10 Aceptable

Yanetsy

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
Me rente por 4 dias no dieron servicio de limpieza ni cambiaron las sábanas. Solamente botaban la basura. Lo único bueno es que se puede ir caminando a la playa.
Se hospedó 3 noches en junio de 2023
Respuesta de Hotel Manager, el 28 jun. 2023
Dear Yanetsy,We are so sorry to hear that your stay with us was not satisfactory. We strive to provide the best possible service for all of our guests and we are sorry that we did not meet those expectations for you. We will ensure that our housekeeping staff is more thorough in their cleaning and that all our guests are provided with all the services they expect. We are glad that you were able to enjoy the convenience of being able to walk to the beach. We hope that you will consider staying with us again in the future. Thank you for bringing this to our attention.Sincerely,Hotel Manager

10/10 Excelente

Osmel

Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager, el 13 jun. 2023
Dear Osmel,Thank you so much for taking the time to provide us with your wonderful 5 star rating. We are delighted to hear that you had such a positive experience. We strive to provide each and every guest with a stay that is nothing short of extraordinary and are so pleased that we were able to do that for you. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Hotel Manager, el 6 may. 2023
Dear Jorge,Thank you so much for taking the time to provide us with a ten-star rating! We are thrilled to hear that you had an excellent experience with us and that we exceeded your expectations. We are dedicated to providing our guests with exceptional service, comfortable accommodations, and a memorable stay, and we are thrilled to know that we were able to deliver on all fronts during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back for another ten-star experience soon!Sincerely,Hotel Manager

8/10 Bueno

Alejandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Hotel Manager, el 8 mar. 2023
Dear Alejandra,Thank you for taking the time to leave us a review! We are delighted to hear that you enjoyed your stay and gave us a 4-star rating. We strive to provide our guests with a comfortable and enjoyable experience and are glad that we were able to do that for you. We appreciate you sharing your positive experience with us and we look forward to welcoming you back again soon.Sincerely,Hotel Manager

8/10 Bueno

RUTH

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atención e instalaciones
Se hospedó 2 noches en noviembre de 2022
Respuesta de Hotel Manager, el 25 nov. 2022
Dear Ruth,Thanks for your kind feedback. I'm glad we could provide great facilities and care during your stay with us. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. We look forward to serving you again soon. Sincerely, Hotel Manager

10/10 Excelente

Evelio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto, muy buena atención, limpieza en las habitaciones, trato exquisito. Muy céntrico y fácil de llegar cerca de la playa.
Respuesta de Hotel Manager, el 7 nov. 2022
Dear Evelio,Thank you for your stay at the Best Western St. Augustine Beach Inn and the feedback. Nice to note your appreciation of friendly staff, location, room and cleanliness. I am confident these will further motivate and guide them in their efforts to exceed guestsexpectations. We look forward to welcoming you once again when your travel plan brings you back to this region.Sincerely,Hotel Manager

10/10 Excelente

leonardo

Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Manager, el 17 oct. 2022
Dear Leonardo,Thank you for the lovely review. We are so glad to hear that you enjoyed your stay, and hope that the staff treated you in a way that made you feel welcomed and at home. If there is anything we can do to enhance your next stay with us, please do not hesitate to ask. We hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excelente

Yippsy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Súper
Se hospedó 3 noches en septiembre de 2022
Respuesta de Hotel Manager, el 19 sept. 2022
Dear Yippsy,Thank you for staying with us. We are thrilled to know it was Super as mentioned and you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excelente

Yasser

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Manager, el 12 sept. 2022
Dear Yasser,Greetings from the Best Western St. Augustine Beach Inn. Thank you for taking the time to share your feedback with us. We are really happy that you enjoyed staying with us and thrilled to read such wonderful comment on excellent stay. We really expect your recommendations to other travelers and we hope to see you again.Sincerely,Hotel Manager

10/10 Excelente

luisana

Se hospedó 2 noches en septiembre de 2022
Respuesta de Manager, el 6 sept. 2022
Dear Luisana, We are extremely pleased to know that you enjoyed an excellent stay at our hotel. Our sole purpose is to always deliver the best service to our guests. Your words are translated into a recognition that undoubtedly encourages us to give our best to achieve it. Looking forward for your next visit with us!Sincerely,Hotel Manager

8/10 Bueno

Hector

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Observaciones
El personal fue amable. Las areas de los pasillos estaban sucios con mucho polvo y filtros cigarrillos. La piscina estaba sucia con arena y hongos. La habitacion tenia polvo sobre las mesas y los matres son una pesadilla. No lo recomiendo y nunca volvere a ese hotel. Tienes la playa a solo 3 minutos caminando. Y el area hay comercio y restaurantes. The staff was friendly. The hallway areas were dirty with a lot of dust and cigarette filters. The pool was dirty with sand and fungus. The room had dust on the tables and the matresses are a nightmare. I do not recommend it and I will never go back to that hotel. You have the beach just 3 minutes walking. And the area there are shops and restaurants.
Se hospedó 2 noches en junio de 2022
Respuesta de Hotel Manager, el 9 jun. 2022
Estimado Héctor, Lamento absolutamente la desagradable experiencia que tuvo durante su estadía con nosotros. Esto no es lo que queremos ofrecer a nuestros huéspedes. Nos tomamos muy en serio los comentarios de nuestros huéspedes. Tomé nota de los problemas destacados por usted y los resolveré con el equipo correspondiente. Espero que nos brinde otra oportunidad para servirle mejor. Sinceramente, Gerente del hotel

8/10 Bueno

Moises

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bueno está cerca la playa y me recibieron con mi perrito.
Se hospedó 5 noches en agosto de 2021
Respuesta de manager, el 5 sept. 2021
Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2021
Respuesta de Manager, el 18 ago. 2021
Thanks for staying with us. We appreciate your feedback!

4/10 Malo

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2021
Respuesta de Manager, el 17 may. 2021
On behalf of the entire staff, I would like to apologize for any issues you had during your stay.

8/10 Bueno

mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 17 abr. 2024
Dear Mark,Thank you for your positive feedback! We're glad to hear that you had a pleasant experience during your stay. If there are any specific areas where you believe we could improve and earn that fifth star next time, please feel free to share your thoughts with us. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

8/10 Bueno

Julianna Francis Irene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 11 abr. 2024
Dear Julianna Francis Irene,Thank you for your rating! We're pleased to see you had a positive experience overall. If there are any areas where you feel we could improve to earn that extra star next time, please don't hesitate to share. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Fe

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I just didn’t liked the breakfast place It’s too small
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Fe,Thank you for your perfect rating! We're glad to hear that you had an overall positive experience during your stay. We apologize for any inconvenience caused by the small breakfast area. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guest's experience. If there's anything else we can do to enhance your stay next time, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Aceptable

Tina

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Good location but needs some upgrading
Se hospedó 4 noches en abril de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Tina,Thank you for your feedback. We're glad to hear that you found our location convenient. We apologize for any shortcomings you experienced and acknowledge your suggestion for upgrades. Your comments will be taken into consideration as we continuously strive to improve our facilities and services. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

Fernando

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place and so close to the beach! Just crossed the street and we were there in 5 minutes. Very convenient. Restaurants on the same side as hotel and easy to walk to. Many choices as well. Hotel is nice and clean. Staff was pleasant. Breakfast was nice and better than a boring continental breakfast like most others offer. Great place for families. Highly recommended. We’ll be staying here again.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager, el 8 abr. 2024
Dear Fernando,Thank you for your fantastic rating and detailed feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, with easy access to the beach and nearby restaurants. We're delighted that you appreciated our clean accommodations, pleasant staff, and the variety offered at breakfast. It's wonderful to know that you had a great experience and plan to stay with us again. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Aceptable

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
This property was in an excellent location. There were multiple access points to the beach that were only a block away. The property had a quiet feel, was picturesque and had plenty of parking. The couple of areas of improvements were the matress in the room, the hot tub not working and the outdoor seating around the pool was not very comfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager, el 4 abr. 2024
Dear Jessica,Thank you for your feedback. We're pleased to hear that you appreciated our property's excellent location, beach access, quiet atmosphere, picturesque surroundings, and ample parking. However, we apologize for any discomfort caused by the mattress quality, the non-functioning hot tub, and the lack of comfortable outdoor seating around the pool. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

4/10 Malo

Nathaniel

No le gustó: Servicio y personal
Check in staff was mediocre at best. Very hard to get them to smile. Seemed like I was an inconvenience. Then the room had an awful smell like a mixture of vinegar and Clorox. Very strong. Tub did not drain. I would find somewhere else.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Nathaniel,We sincerely apologize for the disappointing experience you encountered during your stay. Providing exceptional service and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the check-in process and room conditions will be addressed with our team to ensure improvements are made. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Bueno

Jacqueline

Le gustó: Limpieza, servicio y personal, servicios
.
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Jacqueline,Thank you for your positive review! We're pleased to hear that you had an enjoyable stay overall. If there are any areas where we can improve and earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager

8/10 Bueno

Karen

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Karen,Thank you for your rating! If you have any specific feedback or areas where we can improve, please feel free to let us know. We're committed to providing the best possible experience for our guests and appreciate your input. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Bueno

Daryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, although there is definitely a need for some carpentry fix up especially around the doors. Not a game changer though! Breakfast was ok, nothing special - yogurt good, eggs not so good!
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 19 mar. 2024
Dear Daryl,Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our accommodations to be very clean. We appreciate your feedback regarding the need for some carpentry fixes, and we'll address this promptly to enhance our guest's experiences. Your comments about breakfast are noted, and we'll work on improving the variety and quality. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

4/10 Malo

Lisa

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The area is nice but the rooms could be cleaner.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Lisa,Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Maintaining a clean environment is a top priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Bueno

Amy

Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Amy,Thank you for your feedback. We're glad to see that you had a positive experience overall. If there are any areas where we could have improved to earn that extra star, please feel free to share your suggestions with us. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

4/10 Malo

Saskia

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Von außen sieht das Hotel sehr ansprechend aus und hat gute Parkmöglichkeiten. Aber ansonsten verstehe ich die Bewertungen leider nicht. Es roch muffig. Die Wände haben zwar einen neuen Anstrich bekommen, aber die Möbel waren schon sehr abgenutzt. Gleich war auch im Bad zu sehen. Die Sauberkeit könnte auch besser sein. Das Frühstück war typisch, einfach. Die Lage ist jedoch toll, man ist in wenigen Minuten am Strand.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 14 mar. 2024
Dear Saskia,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's exterior attractive and appreciated our parking facilities. However, we apologize for any disappointment regarding the interior condition. We take your feedback seriously and will address the issues you've mentioned, including the musty smell, worn furniture, and cleanliness. We're glad to know that you found our location convenient for accessing the beach. Your comments will help us improve, and we hope to provide you with a better experience on your next visit.Sincerely, Hotel Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is clean, quiet and walking distance to everything you need.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 13 mar. 2024
Dear Maria,We're thrilled to hear that you enjoyed your stay with us! Maintaining cleanliness and providing a peaceful atmosphere are top priorities for us. It's fantastic to know that our convenient location met your needs. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excelente

Berlinda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this location
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 11 mar. 2024
Dear Berlinda,Hello! We're delighted to hear that you love our location! Thank you for your feedback. We're committed to providing a convenient and enjoyable experience for all our guests, and we're thrilled that you appreciate our prime location. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excelente

Diana, Orange Park

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful stay. Close to beach. Very clean rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 10 mar. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

6/10 Aceptable

Fargo

Se hospedó 3 noches en febrero de 2024
Respuesta de GM, el 10 mar. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excelente

Rosy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel rooms were very clean and well taken care of. The hotel staff is friendly and helpful. The pool area and hotel grounds were lovely. It is a short drive to the historic part of St. Augustine. There were very good restaurants in the area and several were just a short walk away. The hotel is an easy walk to several of the beach access points. The beach was beautiful! It is a very long beach and very wide too. I would stay again.
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Manager, el 8 mar. 2024
Dear Rosy,We're thrilled to hear that you had such a wonderful experience during your stay with us! Providing clean and well-maintained rooms, along with friendly and helpful staff, is our top priority. We're delighted that you enjoyed the pool area, grounds, and convenient location near St. Augustine's historic district, restaurants, and beautiful beaches. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Nicole, Brooklyn Hts

Se hospedó 6 noches en febrero de 2024
Respuesta de Hotel Manager, el 27 mar. 2024
Dear Nicole,Thank you for staying with us and for taking the time to share your experience. Your feedback is very important to us, and we're grateful that you had a good experience here at our hotel. We're always making improvements to ensure that we're offering the best possible service. We hope that you'll visit again soon!Sincerely, Hotel Manager

4/10 Malo

Brian

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager, el 6 mar. 2024
Dear Brian,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to addressing any issues you encountered to improve future stays. Please don't hesitate to reach out to our team with any specific concerns you have. We hope for another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Bueno

Darlene

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and maintained and the staff was friendly and helpful. The breakfasts were awesome. Within walking distance of beach, restaurants, convenience store. Pick up stop for trolley to take you to St Augustine. The bathroom had a sliding door, that got off track a couple of times and fell off at one point and( they did tend to that in a timely manner. (First time, not so much) and there were no towel bars. It's On a busy street that you have to cross to get to beach, one day our room didn't get cleaned. One last thing, don't sleep late on the weekends, they run out of the good stuff at breakfast. I'd give it a 8.
Se hospedó 7 noches en febrero de 2024
Respuesta de Hotel Manager, el 2 mar. 2024
Dear Darlene,Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our hotel clean and well-maintained, with friendly and helpful staff. We're also pleased that you enjoyed the awesome breakfast options and the convenient location near the beach and local amenities. Your comments about the sliding door and towel bars will be addressed with our maintenance team for improvement. We apologize for any inconvenience regarding the room not being cleaned one day and the breakfast running out on weekends. Your rating and feedback are greatly appreciated, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 Bueno

Luis G.

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We loved that the rooms are renovated (tile floor instead of carpet, new vanity, new furniture). We didn't like that the floor was dirty (dust and some dark spots/stains).
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 1 mar. 2024
Dear Luis G,Thank you for your feedback. We're pleased to hear that you appreciated the renovations in our rooms, including the tile floors and new furnishings. However, we apologize for the cleanliness issues you encountered with the dirty floor. Providing a clean and comfortable environment is important to us, and we'll address this with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 Excelente

Savanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great area and not right on the beach but an easy walk or quick drive to the beach
Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Savanna,Thank you for sharing your experience! We're delighted you found our location convenient for accessing the beach. While we're not directly on the beachfront, we're glad you appreciated the short stroll or quick drive to reach the sandy shores. We hope you had a fantastic time soaking up the sun and enjoying the area!Sincerely, Hotel Manager

8/10 Bueno

Phyllis L, Union Point

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Place was clean and convenient to places to eat and not far from the beach. Enjoyed our stay and would stay again
Se hospedó 4 noches en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Phyllis L,Hello! We're thrilled to hear you enjoyed your stay with us! Maintaining cleanliness and providing convenience are top priorities for us, and we're glad you found both during your visit. It's fantastic to hear you appreciated our proximity to dining options and the beach. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

10/10 Excelente

Boris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 27 feb. 2024
Dear Boris,Thank you for your perfect rating! We're delighted to know that you had a wonderful experience during your stay with us. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excelente

Linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would stay here again
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Linda,I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager