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Opiniones de Casa Monica Resort & Spa, Autograph Collection

4 out of 5
Casa Monica Resort & Spa, Autograph Collection
95 Cordova St, St. Augustine, FL

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 630 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 203 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 96 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1002 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos

Se hospedó 2 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Carlos, hope to welcome you back again soon.

10/10 Excelente

Miguel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Miguel for your feedback! We are so happy you enjoyed your stay.

10/10 Excelente

Jorge Lopez

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful place
Se hospedó 3 noches en septiembre de 2023
Respuesta de Aniya S - Front Office Supervisor, el 6 sept. 2023
Thank you for sharing your positive feedback, we hope to see you again soon!

2/10 Terrible

Bestriz

Le gustó: Limpieza
No le gustó: Servicio y personal
Molesta
Cometieron un error y me dieron un cuarto mas pequeño. Muy caro para lo que ofrecen
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en julio de 2019
Respuesta de Aaron, el 23 jul. 2019
Thank you very much for your feedback! We are glad you enjoyed your time with us!

8/10 Bueno

angeles

El hotel en líneas generales está muy bien: situación céntrica, habitaciones grandes y limpias. Para mi lo mejor es la posibilidad de ir al Serenata Beach Club: Estupendo!! Me pareció un mal detalle que en una estancia de seis noches, me dieron la última habitación de la planta, muy lejos de los ascensores. Además el aire acondicionado hacía mucho ruido, y los interuptores de las lámparas eran incomodísimos para enceder y apagar.
Se hospedó 6 noches en agosto de 2018
Respuesta de Front Desk, el 11 sept. 2018
Thank you for your feedback. We are happy you enjoyed your time with us and at the beach club. We look forward to your return. Thank you for staying with us.

10/10 Excelente

Marcelo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2018
Respuesta de Front Desk, el 30 ago. 2018
Thank you for staying with us. We look forward to your next visit.

10/10 Excelente

ANGELES MARIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
100% recomendable
Muy lindo hotel! Espectacular la ubicación.
Se hospedó 1 noche en enero de 2018
Respuesta de Kelly Grosse, el 16 feb. 2018
Thank you kindly.

10/10 Excelente

George and Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property! In the heart of the Historic district. Could walk to attractions, restaurants, historical sites.
Se hospedó 5 noches en abril de 2024
Respuesta de Lori- Front Desk Manager, el 20 abr. 2024
Thank you for staying with us George and Linda! We look forward to the opportunity to welcome you back again soon.

10/10 Excelente

Stylianos

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel is beautiful and the staff makes it so easy to check in and relax. They made you feel special and at ease. The valet staff was excellent. The room was beautiful and has a castle feel.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 14 abr. 2024
Thank you Stylianos for this wonderful 5 out of 5 review of your stay with us at Casa Monica Resort and Spa! I am thrilled you felt relaxed, special and at ease! We are eager to welcome you back!

10/10 Excelente

melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Lori- Front Desk Manager, el 6 abr. 2024
Thank you Melinda! We are thrilled you enjoyed your stay with us!

10/10 Excelente

Virginia, Oldsmar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A step back in time! This historical, luxury hotel is a wonderful place to journey back in to the past. The architecture, design, and artwork make it a special place. Rooms are a very generous size! The Starbucks off the lobby was a bonus!
Se hospedó 2 noches en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 6 abr. 2024
Thank you for staying with us Virginia and we appreciate you taking the time to provide us with your feedback. We are thrilled you enjoyed your stay with us!

6/10 Aceptable

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property and really hard to say anything bad; but it was very expensive for the room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 6 abr. 2024
Thank you for staying with us Christoper. We appreciate your feedback and look forward to an opportunity to welcome you back again soon!

10/10 Excelente

Joe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful, historic property Convenient to most attractions Courtesy transportation to their beach club
Se hospedó 2 noches en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 1 abr. 2024
Hello Joe! Thank you so much for choosing to stay with us at Casa Monica Resort and Spa. We are delighted you enjoyed your stay with us and look forward to the opportunity to welcome you back again.

10/10 Excelente

Alison

Se hospedó 3 noches en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 20 abr. 2024
Dear Alison! Thank you for choosing to stay with us at Casa Monica Resort and Spa. We are thrilled you had a 5 out of 5 experience with us!

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Lori Morita, el 24 mar. 2024
Thank you Lauren! We are delighted you enjoyed your stay at Casa Monica Resort and Spa and we look forward to seeing you again soon.

6/10 Aceptable

Viktoria

Viaje familiar
They advertised a beautiful swimming pool with a ocean view which is why we booked with them. Turns out the pool and view pictured was NOT from the hotel rather from a beach club that belongs to the hotel which is 2 miles away. This is misleading advertisement, I don’t think it’s a good business practice and I don’t know how they get away with that.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lori Morita, el 24 mar. 2024
Hello Viktoria! Thank you for staying with us and letting us know your feedback. We appreciate your time in doing so and would like to apologize if you felt misled with the pool offerings. The Seranata Beach Club offers our guests the opportunity to be at the beach at a private club as we are located in the heart of downtown St. Augustine. We offer this in addition to our pool and jacuzzi on the rooftop of the second floor here on property. Thank you again for your feedback. Please do let me know if your travels bring you back to Casa Monica. Kind Regards,

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is beautiful. Rooms are clean, the bedding is perfect for a restful nigHT
Se hospedó 1 noche en marzo de 2024
Respuesta de Lori- Front Desk Manager, el 15 mar. 2024
Thank you, Maria! We are so happy to hear you enjoyed your stay with us and had a restful night. We look forward to welcoming you back again soon.

10/10 Excelente

Hans

Se hospedó 1 noche en febrero de 2024
Respuesta de Lori Morita, el 24 mar. 2024
Thank you, Hans! We are thrilled to hear you loved your experience with us at Casa Monica Resort and Spa.

6/10 Aceptable

Mark

Viaje en pareja
Le gustó: Servicio y personal
My wife and I could not wait to stay at this historic hotel. Although it was $700 a night, we wanted to treat ourselves. We stayed two nights with a noisy air conditioner that made you wonder if that was mold or just dirt hanging on it. We went out for the day anticipating maid service with fresh white towels only to discover that we did not receive room service. We hurried to find a maid to get fresh towels, etc. She was helpful and kind. The bed alone had a red velvet headboard with two intimidating body mark impressions left from prior guests. The room definitely could use remodeling. Remember, we paid $700 a night for what we would describe as a three star rated hotel. It was immensely disappointing! One plus for the hotel was that the staff was very helpful and nice.
Se hospedó 2 noches en febrero de 2024
Respuesta de Lori- Front Desk Manager, el 25 feb. 2024
Thank you for staying with us Mark and we appreciate you taking the time to share your feedback. I would like to apologize for the air conditioner noise in your room and your lack of housekeeping services during your stay. I am happy to hear the housekeeper and team here were helpful and kind. I will be sure to share your positive comments as well. Thank you again for sharing your experience with us so that we can make the necessary improvements. If your travels do bring you back, please let me know so that I can ensure a wonderful stay with us. Kind Regards,

10/10 Excelente

KEVIN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en febrero de 2024
Respuesta de Lori- Front Desk Manager, el 26 feb. 2024
Thank you Kevin! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

6/10 Aceptable

Sondra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Sondra! Hope we see you again soon!

10/10 Excelente

Judith

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Check in easy and inviting. Lovely all around. Pool exceptional and continental breakfast perfect.
Se hospedó 1 noche en febrero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Judith! It is wonderful to hear that you enjoyed your stay.

10/10 Excelente

Amanda, Palm Coast

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lobby area is captivating with beautifully eclectic art. We were greeted quickly and offered a welcome cup of champagne. All of the staff we encountered were friendly, from valet to the front desk to the bartender. We only stayed one night and it was a splurge for us, but well worth it since you're centrally located to all that St. Augustine has to offer - good restaurants, fun bars, museums, boutique shops, the fort, and more - also we were traveling with our pup and the Casa Monica is pet friendly! We had a wonderful stay in a clean room with a comfortable bed. We ordered a couple desserts in the evening and both were delicious! If we come through St. Augustine again, we will definitely consider this place again for our stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Amanda! We are delighted you enjoyed your stay at Casa Monica Resort and Spa. We look forward to the opportunity to welcome you back again soon.

8/10 Bueno

Marc

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y servicio y personal
We stayed 3 nights. The hotel is perfectly located and near the old town, Flagler University, shopping, dining, etc. Very convenient for sure. The restaurant in the hotel was surprisingly VERY good (spoiler alert - save room for the bread pudding desert!). Bar was equally good and welcoming, lobby was comfortable and inviting. The hotel itself is nice - not great but not bad either. Kind of almost what you would expect for an Autograph level Marriot. Could use updating though. Pool and hottub worked well and while in need of tile and coping repair, nothing major. The staff were courteous and helpful for the most part (though the car~valet stood there watching me empty the car and didn't do anything) but otherwise all staff were great. Check in was a breeze as was checkout. Our only complaint was the room decor. I get that the 'theme' is old world Spain, but - well - ugh. Our room itself was spacious though the settee had an odd stain (actually 2) that still haunts me, and the crushed red velvet headboard was dusty (and dare I say, passe). The bedside lamp cords were strung in a way that exposed them to the mattress surface and could not be tucked away, the sheets were meh and the bathroom in need of a plumber (sink clogged, slow drains, lousy pressure). They need updating. No microwave, but at least a drip coffee maker for the first cup of the day. Walls were thin and one night we did hear immense amounts of loud noises from next door until almost midnight.
Se hospedó 3 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for staying with us Marc, we appreciate your feedback. So happy to hear you enjoyed your stay, the restaurant and the location. I will share your feedback with the Valet Manager so that we can address the experience you had at check in. Thank you again for taking the time to complete a review. We look forward to an opportunity to welcome you back again one day soon.

10/10 Excelente

William

Se hospedó 2 noches en enero de 2024
Respuesta de Lori Morita, el 24 mar. 2024
Thank you for your 5 out of 5 rating! I hope we have the opportunity to welcome you back again soon.

10/10 Excelente

FRANCIS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed here before. On this trip I liked everything except for the height of the toilet in the bathroom. It was designed for a very short person or a very small child. This did not occur on previous visit.
Se hospedó 3 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for staying us Francis! We appreciate your feedback and hope to have an opportunity to see you again.

8/10 Bueno

sandra

Le gustó: Servicio y personal y condiciones de la propiedad
great location, lovely staff, bar man Rona is terrific knows his wines and made this solo traveler feel very welcome. Hotel room needs updating and bathroom, too ( a few loose hairs in "clean tub", needs a closer white glove touch)
Se hospedó 4 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for staying with us Sandra! We will be sure to share your positive feedback with Rona.

10/10 Excelente

Farah, HOMESTEAD

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel is in the historic district's center, making it very convenient to walk to many of the city's attractions. It's a beautiful hotel and the most courteous staff. It is a little expensive, but you pay for the commodity, location, and first-star service.
Se hospedó 2 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for your 5 out of 5 review. We appreciate your feedback and are thrilled you enjoyed your stay and first class service.

10/10 Excelente

Marlene

Viaje en pareja
Beautiful hotel!! Greeted with a glass of Champaign upon arrival. Class act!
Se hospedó 1 noche en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for your review Marlene. We are delighted you enjoyed your time at Casa Monica Resort and Spa and we look forward to your return. We will have the champagne chilled for you.

10/10 Excelente

Kristen

Se hospedó 1 noche en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for your 5 out of 5 review Kristen! Hope to welcome you back again soon.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Gary, we look forward to the opportunity to welcome you back again soon.

10/10 Excelente

Timmy

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you, Timmy, we look forward to the opportunity to welcome you back again soon.

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you Stephanie, hope to see you again soon!

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you, Thomas! We appreciate your feedback and look forward to seeing you again soon.

10/10 Excelente

Armando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori- Front Desk Manager, el 13 feb. 2024
Thank you for the 10 out of 10 Armado! We are thrilled you loved Casa Monica Resort and Beach Club. We look forward to welcoming you back again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for the 10 out of 10!

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori Morita, el 13 feb. 2024
Thank you for staying with us. We hope to welcome you back again one day soon.

2/10 Terrible

Armando

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Did not meet my expectations at all! - never staying here again. Overrated and costly.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Hello Armando, thank you for staying with us and taking the time to provide your feedback. I am sorry to hear that we fell short of meeting expectations. If your travels do bring you back, please reach out to me directly so that I can ensure you have a wonderful experience.

10/10 Excelente

Lise

Se hospedó 3 noches en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Thank you Lise for this 5 out of 5 rating. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you back again soon.

4/10 Malo

Tom

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
We checked in at 4:00 and our room wasn’t ready. They checked our luggage but left it by the side of the counter. It was very busy with not just guest but tourist. Anyone could have taken our luggage. So, my son sat with the luggage beside the counter(weird). I finally asked to be put in a room at 5:00. It was frustrating because we were tired. We got in around 5:30. The rooms are way out dated!! The smell was terrible and my eyes were itching. I have allergies and I love that they are pet friendly but I think they should have designated rooms for people that have allergies to animals. The bathroom was terrible. We took luke warm/cold showers daily. I also found white powder around the bathroom door our last day. It looked like they had pulled the carpet up and put pesticides down??? It was convenient but the price we paid due to the holidays…just wasn’t worth it. I’ve stayed at many Kessler properties and was really taken back by how terrible the rooms(we had 2) were. The restaurant was really pretty but food was mediocre(we had breakfast). It was disappointing but nothing we could do. Definitely, won’t be going back.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Thank you for staying with us Tom and for taking the time to share your feedback. I apologize that we were not able to get you checked in quickly upon your arrival and that we did not immediately place your luggage in our bell storage. I would love to speak with you further if you would like to reach out to me. I would love an opportunity to provide you with a different and wonderful experience.

8/10 Bueno

Monica

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Thank you Monica, hope to see you again soon!

10/10 Excelente

Kristi

Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Hello Kristi! Thank you for staying with us and sharing your positive review.

10/10 Excelente

Monica

Viaje familiar con niños
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori Morita, el 24 dic. 2023
Thank you for staying with us Monica! We appreciate you and this 5 out of 5 review very much. Look foward to welcoming you back again soon!

10/10 Excelente

Francisco

Le gustó: Limpieza y servicio y personal
Beautiful place to stay
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori Morita, el 2 ene. 2024
Thank you Francisco, hope to see you again soon!

8/10 Bueno

Otto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori Morita, el 24 dic. 2023
Thank you for staying with us Otto, hope we have an opportunity to welcome you back again soon.

8/10 Bueno

James

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Rooms need an update
This hotel is in need of a makeover. Rooms were super clean, but felt like they were stuck in the ‘80s. We ate the first night in the bar and the food was just OK. We had to send back 2 dishes. That was a disappointment, especially for what they charge. Service was excellent, from the front desk to the valet guys.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Lori Morita, el 24 dic. 2023
Thank you for staying with us James. We appreciate your feedback, and I am so sorry for your experience in the bar. I will share your experience with our Food and Beverage leaders. We do have a room renovation in the plans soon and I hope we will have an opportunity to welcome you back to see it. It is wonderful to hear that the service was excellent throughout the resort. Thank you again for staying at Casa Monica Resort and Spa.

4/10 Malo

Cynthia

Se hospedó 3 noches en diciembre de 2023
Respuesta de Lori Morita, el 13 feb. 2024
Hello Cynthia, thank you staying with us and taking the time to share your feedback.

8/10 Bueno

Bernadette, Mount Sinai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori Morita, el 24 dic. 2023
Thank you for staying with us Bernadette! We look forward to welcoming you back again soon.

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lori Morita, el 24 dic. 2023
Thank you for staying with us Francisco! We appreciate your wonderful 10 out of 10 stay for Casa Monica Resort and Spa!