Vista frontal de la propiedad por la tarde o noche
Ver disponibilidad

Opiniones de Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL

2.5 out of 5
Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL
231 San Marco Ave, St. Augustine, FL

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 238 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 259 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 209 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 163 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 131 de 1000 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

6.4/10

Servicios

6.2/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yanec

Viaje en grupo, Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bueno lo pase aunqie el servicio a las habitaciones no se da diario aunque sea para poner los aseos personales higienicos . Como jabon champu y cambiar las toallas . Por lo demas muy bueno y tranquo y desayuno espectacular y cafe y te 24 horas
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jay, el 8 ene. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

6/10 Aceptable

Jorge

Viaje en pareja
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
Las habitaciones no lucen limpias, el baño es viejo y oxidado, los muebles viejos y desgastados. El ascensor tampoco luce limpio. El precio por noche no compensa con lo que brindan
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jay, el 27 dic. 2023
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

8/10 Bueno

Doris

Se hospedó 1 noche en octubre de 2023
Respuesta de Jay, el 6 nov. 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excelente

CARLOS XAVIER

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena opcion de hospedaje
Nos quedamos por una noche y todo estuvo muy bien. Personal amable, habitacion limpia y grande. Desayuno estuvo bien. El hotel esta a aproximadamente una milla del centro y del Castillo de San Marcos.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jay, el 12 sept. 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyedNos quedamos por una noche y todo estuvo muy bien. Personal amable, habitacion limpia y grande. Desayuno estuvo bien.We look forward to your next stay.

8/10 Bueno

Andrea

Viaje familiar
Is quite but I don’t like that they say have a gym and they don’t even have weights also the machines has issues, don’t like the don’t have transportation to the town or the airport
Se hospedó 4 noches en agosto de 2023
Respuesta de Jay, el 14 ago. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.we will look into items you have mention.We look forward to your next stay.

8/10 Bueno

ANA

Se hospedó 1 noche en agosto de 2023
Respuesta de Jay, el 30 ago. 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

10/10 Excelente

Felix

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Jay, el 5 jul. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

10/10 Excelente

Claudio

Se hospedó 1 noche en junio de 2023
Respuesta de Jay, el 9 jun. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

10/10 Excelente

Barbaro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 2 noches en mayo de 2023
Respuesta de Jay, el 3 jun. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

4/10 Malo

Raul

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old
Se hospedó 1 noche en mayo de 2023
Respuesta de Jay, el 30 may. 2023
Thank you for your feedback and for taking the time to write about your experience.

10/10 Excelente

Blanca

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente! Pedí el piso de abajo y me lo dieron, personal muy amable, me encantó el desayuno había mucha variedad. De verdad lo recomiendo
Se hospedó 1 noche en mayo de 2023
Respuesta de Jay, el 15 may. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed Excellent! I asked for the ground floor and they gave it to me, very friendly staff, I loved the breakfast there was a lot of variety. I really recommend it. We look forward to your next stay.

8/10 Bueno

Idalma

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No hacen el servicio de limpieza a las habitaciones diario ni cambian las sábanas y toallas, tampoco ponen suficientes productos de aseo en el baño para la cantidad de personas hospedadas en la habitación
Se hospedó 2 noches en febrero de 2023
Respuesta de Jay, el 27 feb. 2023
Thank you for your feedback and for taking the time to write about your experience.We look forward to your next stay.

10/10 Excelente

reinaldo

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy serca al centro facill locasion
Se hospedó 2 noches en febrero de 2023
Respuesta de Jay, el 19 feb. 2023
Thank you for your feedback and for taking the time to write about your experience.We look forward to your next stay.

10/10 Excelente

Miguel Evenor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en enero de 2023
Respuesta de Jay, el 20 ene. 2023
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

10/10 Excelente

Leslly

Se hospedó 3 noches en septiembre de 2022
Respuesta de Jay, el 7 oct. 2022
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed our hotel.We look forward to your next stay.

10/10 Excelente

Jose L

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I loved the stay
Everything was wonderful the room had plenty of space, air conditioner was awesome comfy pillow mattress etc and bathroom super great. The staff was super friendly I’ll definitely come back and recommend it to my friends and family.
Se hospedó 2 noches en agosto de 2022
Respuesta de Jay, el 29 ago. 2022
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Everything was wonderful the room had plenty of space, air conditioner was awesome comfy pillow mattress.We look forward to your next stay.

10/10 Excelente

Yoan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
La propiedad está en buena zona y muy limpia pero necesitan mas actualizaciones las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Jay, el 16 may. 2022
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excelente

Mauricio

Se hospedó 1 noche en febrero de 2022
Respuesta de Jay, el 15 feb. 2022
Thank you for your feedback and for taking the time to write about your experience.We are delighted to read that you enjoyed.We look forward to your next stay.

2/10 Terrible

Yachira

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible
Puertas no cerraban cortinas de ventana no cerraban así que se veía la claridad del Establecimiento del frente .. desayuno bufet era muffin agua granola y manzana .. sábanas extra rotas y duras .
Se hospedó 2 noches en enero de 2022
Respuesta de Jay, el 10 ene. 2022
We apologize you were not satisfied during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

4/10 Malo

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Jay, el 28 sept. 2021
We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Las sábanas rotas y habían goteras de agua
Se hospedó 1 noche en agosto de 2021
Respuesta de Jay, el 20 ago. 2021
We apologize you were not satisfied with the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza
Se ve mejor en fotos, la lencería no es de buena calidad, las almohadas muy pequeñas, el check-in no lo hicieron a tiempo porque la habitación no estaba lista y tuve que esperar por 45 minutos
Se hospedó 1 noche en junio de 2021

6/10 Aceptable

Ignacio

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
El desayuno es una burla
Por $280 dólares la noche recibí de desayuno una bolsa con una botella de agua, un café y una manzana Burla total!!
Se hospedó 1 noche en mayo de 2021
Respuesta de Jay, el 24 may. 2021
We apologize you were not satisfied with the breakfast during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

Cliente verificado

Se hospedó 3 noches en marzo de 2021
Respuesta de Jay, el 13 abr. 2021
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un completo desastre. Pesimo customer service and even worst installations
Se hospedó 1 noche en marzo de 2021
Respuesta de Jay, el 13 mar. 2021
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de Jay, el 24 feb. 2021
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed .We look forward to your next stay.

8/10 Bueno

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Jay, el 12 ene. 2021
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

8/10 Bueno

Yerimar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicación y atención.
Se hospedó 1 noche en enero de 2021
Respuesta de Jay, el 5 ene. 2021
Estimado Yerimar : Gracias por sus comentarios y por tomarse el tiempo para escribir sobre su experiencia. Nos complace leer que ha disfrutado. Esperamos recibirlo en su próxima estancia.

6/10 Aceptable

Yair

Viaje familiar
No le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de Jay, el 25 dic. 2020
We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

Yair

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de Jay, el 26 dic. 2020
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

2/10 Terrible

Alexis

Viaje familiar
Too expensive and room is outdated This hotel also no has laundry center and stinks as sewer in the parking lot Tub is too old and poor cleaning I don’t recommended stay on this place.
Se hospedó 2 noches en julio de 2020
Respuesta de Jay, el 29 jul. 2020
Dear Alexis, We apologize you were not satisfied with the condition of the hotel during your stay.We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

2/10 Terrible

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Me gustó que no aceptan animales,,y muy centrico el hotel pero no muy limpia la habitacion alfombras manchadas
Se hospedó 7 noches en marzo de 2020
Respuesta de Jay, el 18 abr. 2020
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience.Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

Rolando, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
El desayuno muy completo, las instalaciones son antiguas el único detalle es la alfombra que está muy gastada
Se hospedó 2 noches en enero de 2020
Respuesta de Jay Patel, el 13 feb. 2020
Estimado Rolando : Gracias por tomarse el tiempo para compartir sus comentarios. Lamentamos que no esté satisfecho con su estancia. Nos tomamos el tiempo para escuchar sus comentarios constructivos y así poder mejorar constantemente nuestros servicios. Esperamos que nos dé otra oportunidad para superar sus expectativas.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2020

4/10 Malo

Alain

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
El viaje perfecto al igual el pueblo pero el hotel anuncia una cosa y la realidad es otra , el olor a viejo y umedad es terrible, ven desagradable
Se hospedó 1 noche en agosto de 2019
Respuesta de Jay, el 10 oct. 2019
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

6/10 Aceptable

diana

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Sencillo pero funcional
Buen hotel para solo una noche, cómodo, seguro y muy bien ubicado. El desayuno básico pero con buena.
Se hospedó 1 noche en julio de 2019
Respuesta de JAY, el 25 jul. 2019
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL we apologize for the concerns you shared about your experience at this hotel. I have addressed these matters with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Sincerely, Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL

6/10 Aceptable

Cliente verificado

Viaje familiar
BUENA UBICACION, RELATIVAMENTE CERCA DEL CENTRO HISTORICO. FACHADA DEL HOTEL EN BUENAS CONDICIONES AUNQUE EN EL INTERIOR CREO QUE LE HACE FALTA MANTENIMIENTO
Se hospedó 1 noche en junio de 2019
Respuesta de Jay Patel, el 1 jul. 2019
Estimado expedia user : Gracias por sus comentarios y por tomarse el tiempo para escribir sobre su experiencia. Nos complace leer que ha disfrutado su estancia. Esperamos recibirlo en su próxima estancia.

4/10 Malo

Jonathan

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The air conditioner seemed to struggle to remove moisture from the room so it felt really muggy (possibly the drain is clogged), which explained the existence of mold in the room (on the carpet, on furniture, and black mold/mildew around the window). The linen was pretty worn out and much of it had holes in them. The chair in the room was pretty disgusting and felt near sticky. The carpet felt damp. The mattress on the sleeper sofa was worn slap out and the mattresses on the 2 queen beds were also worn out and uncomfortable. The door to the room often got stuck while trying to open it. We found that some furniture wasn't even assembled completely (like the desk). The sole elevator on the property is in desperate need of service, as it was loud (even for what sounds like a hydraulic system) and vibrated a lot. Folks that we shared the elevator with seemed to be pretty put off by how it operated while riding it. For the price, we were generally underwhelmed by our stay and that's on management and the property owner as they're the folks that dictate how much time and money is put into the state of repair of each room. All staff we interacted with were fantastic and super friendly and seemed to want to be helpful and the breakfast items were pretty decent.
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 22 abr. 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Clara

No le gustó: Limpieza y condiciones de la propiedad
The location of the hotel was quite far from the historic downtown, contrary to the advertisement. Also, the bath floor seemed dirty, old , and used. The lid of the toilet paint was faded.
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 20 abr. 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Bruce, Jacksonville

Viaje en grupo
The property is getting very old and a little dirty for the money paid per night... Our friends in a room last night had neighbors that were so loud and banging and very loud talking that they had to go downstairs at 3:00 AM to find someone at the front counter to go upstairs to the noisy neighbors and pound on the door to tell them to quiet down... Our friends finally got to sleep at 4:15, but had to be up by 8AM to leave for their home...
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 18 abr. 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excelente

Scott

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was nice, just out of town so it was quit, be close enough so you are not driving a long way.
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 15 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay

4/10 Malo

Mayra

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The rooms and hotel Needs to be updated. Not clean. Needs paint
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 16 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

8/10 Bueno

Chuck

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The property was very convenient to the things that we wanted to do. Dining options were limited. We did notice some maintenance issues. Otherwise the stay was very enjoyable.
Se hospedó 2 noches en abril de 2024
Respuesta de Jay, el 15 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay

10/10 Excelente

Coleen, Saint Cloud

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff is super. Very friendly and helpful.
Se hospedó 1 noche en abril de 2024
Respuesta de Jay, el 8 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Front desk staff is super. Very friendly and helpful. . We look forward to your next stay.

10/10 Excelente

Brianna

Se hospedó 1 noche en abril de 2024
Respuesta de Jay, el 5 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The property was close to what we wanted to do
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 1 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & The property was close to what we wanted to do. We look forward to your next stay.

8/10 Bueno

Jorge

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Jay, el 28 mar. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

2/10 Terrible

Carey

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall dirty, room were old and dirty. Needs new paint and carpet all over. Pool and hot tub need work. Asked if hot tub worked, which it did but it was cold. We had holes in the comforter in the room. Hair all over towels in the bathroom.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 25 mar. 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

6/10 Aceptable

Krystal

Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 14 abr. 2024
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

10/10 Excelente

Coleen, Saint Cloud

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. Suggest rooms need to be deep cleaned especially around baseboards and carpet. Other than that, fantastic and we will return.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jay, el 21 mar. 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. We look forward to your next stay.