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Opiniones de Best Western Watertown Fort Drum

2.5 out of 5
Best Western Watertown Fort Drum
300 Washington St, Watertown, NY

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 348 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 361 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 166 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 74 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 52 de 1001 opiniones" "

8.0/10

Limpieza

8.6/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ivy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Se hospedó 2 noches en junio de 2023
Respuesta de Billie, el 8 ago. 2023
Thank you for taking the time to review our hotel, I am so happy to see that you enjoyed your stay with us! I hope to see you again soon!

10/10 Excelente

LILLIAN

Se hospedó 3 noches en junio de 2022

8/10 Bueno

Maricielo

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It really hometown experience.
Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Lilliam

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de Best Western Watertown, el 25 feb. 2020
We appreciate your rating! Thank you, and come again!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019
Respuesta de Best Western Watertown, el 2 dic. 2019
Thank you for your survey response! We look forward to having you again!

8/10 Bueno

Eric, Aguadilla, PR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todos los servicios ofrecidos por el hotel fueron tal como anuncia. Buen desayuno , área gimnasio y piscina bueno. Servicio de limpieza bueno.
Se hospedó 8 noches en septiembre de 2019
Respuesta de Best Western Watertown, el 30 sept. 2019
Thank you so much for your kind comments! We look forward to seeing you again!

10/10 Excelente

Travis

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Catherine

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La borne ev ne fonctionnait pas Aurait besoin de rénovation majeure et importante
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Amanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Melinda, Minden

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was cleaned and the staff were exceptional! Very friendly!
Se hospedó 1 noche en abril de 2024
Respuesta de Visions hotels, el 23 abr. 2024
That’s the service we want for every guest no matter what type of stay it may be. Thank you for your time to tell us how we did, and for the comments about our staff. I’ll be sure to pass it along. We hope to give you another superb experience during another stay. We value every guest, comment and ratings. Kindest regards,Josh BrettGeneral Manager Bestwestern Watertown fortdrum

10/10 Excelente

Chantal

Viaje en grupo
Le gustó: Limpieza y servicios
Clean close cheap
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Penny

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2024

4/10 Malo

Andrea

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is tired! Needs a major redo. The front door entrance greets you with damaged finishes and kickplate. The vestibule is seriously dated. The housekeeping staff is sloppy. Our room had many issues: bedsheet not pulled over the mattress, bedding was very rumbled, dirty towel in the bathroom, toilet seat was not clean. And the room was dusty! The windows have mildew one inside and the outside is so streaked you can't see outside very well. The room has a micro and refrigerator. Our refrigerator was leaking water. The carpeting needs to be vacuumed in the room. Ice machine didn’t work, soda machine was empty.....multiple partial ceiling repairs. The front desk clerks were very nice.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Was here for the eclipse. Even with how busy and chaotic it was, the staff was awesome and very friendly
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Brian

Se hospedó 1 noche en abril de 2024

4/10 Malo

Karen

Viaje en pareja
No le gustó: Condiciones de la propiedad
We were very disappointed with this hotel. The only positive thing was that when we arrived, the room was clean. But we arrived on Wed. and left Sunday AM. THE ROOM WAS NEVER CLEANED the whole time we were there- despite asking for it to be cleaned every day. There was garbage left in the hall by the elevators. There was no fan in the bathroom and the toilet was so close to the vanity that my husband barely fit on the toilet. They are completely understaffed and make promises but never follow through. We heard rumor that BW is looking to sell it because it is not up to their standards. I know we will never stay in a Best Western again! It really was pathetic! The staff was pleasant, but never followed through with anything. Such a sad situation! But we did save money on housekeeping tips…
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Morgan

Nice
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jennifer

Le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Carole

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Betsy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The fitness center needs a good cleaning 1 treadmill did not turn on Other one belt was worped
Se hospedó 2 noches en marzo de 2024
Respuesta de Billie, el 18 mar. 2024
Thank you for taking the time to review our hotel, I am so sorry to hear that treadmills in the fitness center, I will have our maintenance team take a look at this immediately. I hope you enjoyed your stay with us and hope to see you again in the future

8/10 Bueno

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very welcoming. The room was clean. The towels and linens were gleaming white. The breakfast was delicious. The only thing that wasn't great was the pool...it was foggy. It was fine to swim in, but did not look overly inviting.
Se hospedó 1 noche en marzo de 2024
Respuesta de Billie, el 18 mar. 2024
Thank you for taking the time to review our hotel, I am so glad to see that you enjoyed your stay with us! We hope to see you again on your next trip to Watertown

10/10 Excelente

Kelly

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The manager was very helpful friendly! Appreciate his service!
Se hospedó 2 noches en marzo de 2024
Respuesta de Billie, el 18 mar. 2024
Thank you for taking the time to review our hotel and your kind words on Josh, I will be sure to pass them on to him! We hope to see you again!

10/10 Excelente

Michelle

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sushanth

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Toilet was not working in room and was reported to the staff which did not get fixed for the duration of our stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 20 feb. 2024
Thank you for sharing some feedback about your recent stay. We are truly sorry that we dropped the ball on the issue you experienced with your toilet. We hope this does not deter you from staying with us in the future.

2/10 Terrible

Yvon

Se hospedó 2 noches en febrero de 2024

6/10 Aceptable

Diane

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Property is runned down. Eating area, spilled spots all over walk. Ceiling tiles missing in a lot of spaces. Pool area, no towels. Someone passed the broom but didn’t pick up dirt, left in a pile near stairs.
Se hospedó 2 noches en febrero de 2024
Respuesta de Billie, el 18 mar. 2024
Thank you for taking the time to review our hotel, I am so sorry to see that our pool area was out of towels and not cleaned well during your stay, I will be addressing this with our housekeeping department as that is not an acceptable way to be. We hope that you will stay with us again so that we may have another chance to show you the type of service we pride ourselves on.

8/10 Bueno

Susan

Viaje familiar con niños
Le gustó: Servicio y personal
The restaurant is not open there anymore. It could have been cleaner in public areas. The room was clean and front desk staff were very nice!
Se hospedó 1 noche en febrero de 2024
Respuesta de Billie, el 18 mar. 2024
Thank you for taking the time to review our hotel and for your feedback, we use all feedback as a way to better ourselves and will address the public areas with our team. We hope to see you again on your next trip to the area

10/10 Excelente

Tamatha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Billie, el 5 feb. 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hop[e to see you again!

2/10 Terrible

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The snow was not removed around the building we were assigned. Unsafe to walk around.
Se hospedó 1 noche en enero de 2024
Respuesta de Billie, el 29 ene. 2024
Thank you for taking the time to review our hotel, I am so sorry to hear that the snow removal was not addressed during your stay, I will certainly share your feedback with the staff to ensure this does not happen again. I hope you will consider staying with us again in the future.

8/10 Bueno

daniella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Billie, el 5 feb. 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hop[e to see you again!

4/10 Malo

Jonathan

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
We were out in an area that the parking lot was not adequately shoveled. It was hard enough to get to the door that our rooms were near but when we got to the door plowing thru 6 inches of snow/ice, the key did not work in the lock. We had to pick our way thru 3 feet drifts AT THE ENTRY TO THE NEXT CLOSEST door. Not sure why the snow was pushed to the entry instead of the ba l of the parking lot. In addition when we got to our room it was part of a suite with an adjoining room. There was a door inside the room that lead to the door next to us. There was very little to stop us from hearing each other. We tried to use tv to drown out our neighbors (not their fault people do want to have their good time) the remote was bad. It was a miserable experience. For the last few months we have stayed at this hotel pretty regularly. After this last unpleasant experience we will not be returning.
Se hospedó 1 noche en enero de 2024
Respuesta de Billie, el 24 ene. 2024
Thank you for taking the time to review our hotel, I am so sorry to see that you did not have a great experience with us on this last stay. I apologize for the condition of the parking lot and will certainly address this with our plow company. I'm also sorry that the noise from your neighbors was loud, I understand how frustrating that could be, I hope that you notified the front desk so they could ask the guest in the other room to quiet down and fix your remote for you. We are available 24 hours a day to provide you with a great experience. I do hope that you will consider staying with us again so that we can show you that is not the type of stay we want for our guests.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Billie, el 29 ene. 2024
Thank you for taking the time to review our hotel. I'm so glad to see that you enjoyed your stay with us. We hope to see you again in the future.

8/10 Bueno

Ernesto

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Billie, el 29 ene. 2024
Thank you for taking the time to review our hotel, I hope that you enjoyed your stay with us. Any feedback would be greatly appreciated. We hope to see you again soon

8/10 Bueno

Guaciara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Billie, el 29 ene. 2024
Thank you for taking the time to review our hotel, I hope that you enjoyed your stay with us. Any feedback would be greatly appreciated. We hope to see you again soon

6/10 Aceptable

Dianna

Se hospedó 1 noche en enero de 2024
Respuesta de Billie, el 29 ene. 2024
Thank you for taking the time to review our hotel, I hope you enjoyed your stay with us. Any feedback you would like to give would be greatly appreciated.

10/10 Excelente

Ricky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Billie, el 9 ene. 2024
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay with us and hope to see you again soon.

8/10 Bueno

Marko

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Good location, very friendly staff. Only issue is the pool and gym were closed for renovation. the receptionist said 'tomorrow' but when I looked in there was still scaffolding and fans everywhere. also one of the meeting rooms has a sign that says 'not fit for occupancy' on it so not a good atmosphere as a guest, haha.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Billie, el 9 ene. 2024
Thank you for taking the time to review our hotel, I am so sorry that our pool being down was closed during your stay. Our maintenance department is working hard to get it opened as soon as possible. We hope that you will visit us again on your next trip to the area

6/10 Aceptable

Angela

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Billie, el 9 ene. 2024
Thank you for your review, I hope that you enjoyed your stay with us and will visit us again the next time you are in the area

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The suite represents great value. Lots of room for relaxing with a sofa, armchair, coffee table desk and chair. The carpeting is old and it would be nice to see a laminate flooring in it's place. Staff were good at the desk and the dining room. The cheesey eggs and sausage were delicious and are another great value. We were disappointed that the pool was closed for maintenance...
Se hospedó 1 noche en diciembre de 2023
Respuesta de Billie, el 9 ene. 2024
Thank you for taking the time to review our hotel, I'm so glad to see you enjoyed your stay and our breakfast. I am so sorry the pool was down for maintenance while you were here. Our maintenance team is working hard to get it reopened as soon as possible. We hope to see you again soon.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast very good.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed our breakfast! I hope to see you again soon.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent Staff
Very friendly, safe, and comfortable. I regularly stay here for shopping, and the service is great!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I'm so glad to see that you enjoyed your stay. Thank you for the kind words for our staff, it is much appreciated. We hope to see you again soon.

8/10 Bueno

Jan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
One night stay for Xmas shopping trip.
Everything was fine until about 11pm when we heard a very loud bang that sounded like either a gunshot or explosion. It was a little scary. Finally got to sleep but awakened to very loud banging noises and a woman’s voice at 3 am.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I'm so sorry to hear about the banging noise and the woman that woke you up, I hope that you notified the front desk so they could address the issue. We hope to see you again soon.

10/10 Excelente

Thomas

Viaje familiar
Le gustó: Limpieza y servicio y personal
Very friendly and helpful check in. Good location in monumental section of city by city hall and other civic buildings
Se hospedó 1 noche en diciembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, Thank you for your kind words about our staff! We hope to see you again soon.

4/10 Malo

Nicole

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The room was freezing cold & took a long time to warm up. Only one regular coffee serving in the room. No CNN available on the TV. Cigarette butts on the ground at the entrance. Parking lot was very dark so we didn't feel safe walking in to the entrance. Breakfast table was not cleaned. Had sticky maple syrup all over it. Staff were very pleasant and accommodating. Very noisy guests in the middle of the night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I'm so sorry to see that you did not receive the service that we strive so hard to achieve. I hope you addressed your concerns with the front desk and that you will give us another chance to show you the beauty of our hotel

4/10 Malo

Peter

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Wow
Has always been our favorite destination in Watertown. But over the years, the hotel is getting more and more rundown. Most of the staff and the breakfast is still amazing. On our last day the occupants in the next room partied with loud music and loud voices from 11 straight through nonstop to 7 AM. Let the staff know and said that they had already been warned twice. With nothing being done until we asked to be moved the next day to a different room.. very disappointed that staff already knew about the problem and hadn’t addressed it
Se hospedó 2 noches en noviembre de 2023
Respuesta de Billie, el 20 nov. 2023
Thank you for taking the time to review our hotel, I am so sorry to see that our front desk staff did not move quicker to get you in to a room that was quitter, I will be addressing your comments with them to ensure this doesn't happen again in the future. I hope that you will give us another chance to provide you with the great service we strive so hard for.

8/10 Bueno

Diane

Se hospedó 2 noches en noviembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I hope that you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

Paul

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Billie, el 20 nov. 2023
I am so sorry to see that you did not enjoy your stay with us, If you would like to discuss your stay more in depth please feel free to reach out to me directly.

6/10 Aceptable

ayoub

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Comodidad de las habitaciones
Heater was too loud and fridge too noisy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Billie, el 12 dic. 2023
Thank you for taking the time to review our hotel, I'm so so sorry to see that your heater and fridge were noisy, I hope you addressed this with the front desk so that could get it foxed for you. We hope to see you will stay with us again so that we may provide you with the superior service we strive for.

4/10 Malo

Rae

Viaje en pareja, Viaje familiar
No le gustó: Condiciones de la propiedad
Staff pleasent
Se hospedó 1 noche en noviembre de 2023
Respuesta de Billie, el 13 nov. 2023
Thank you for taking the time to review our hotel, I am so happy to see that you found our staff pleasant as we strive to provide a great customer experience. If you had any issues that you would like to discuss in detail please feel free to contact me directly.