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Opiniones de Crystal Cove Villas

3 out of 5
Crystal Cove Villas
6345 Estate Smith Bay, St. Thomas, St. Thomas

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 35 de 119 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 44 de 119 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 119 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 119 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 119 opiniones" "

7.6/10

Limpieza

7.4/10

Servicio y personal

7.8/10

Servicios

7.2/10

Condiciones de la propiedad

6.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Javier A.

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No agadrable la pintura fatal , no agua caliente y se informo dos veces , no cortina en el cuarto y la cama principal el matre se caía
Se hospedó 6 noches en mayo de 2018
Respuesta de Alice, el 20 jun. 2018
Could not respond before, I was out of office for 3 weeks. We have changed the hot water heater, sorry for the inconvenience.

10/10 Excelente

Jasmine

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
This property was a beautiful stay clean and very well organized. The host was beautiful and instructed me with kindness and compassion and made sure I had everything accessible. Will definitely stay here again.
Se hospedó 4 noches en febrero de 2024

10/10 Excelente

Greg

Viaje en pareja
Le gustó: Servicios
Great space, convenience and comfortable. A few more basic supplies like cooking oil salt and pepper would’ve been cool. Otherwise a very good value and experience.
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

Joseph, Henderson

Viaje familiar
Le gustó: Limpieza
It was nice and all but I kinda wish it looked like the images. But for that, we’d have to go back in time. It’s just beat a bit, bad paint, falling tiles… it felt like I was staying in my grandmothers basement back in Chicago. A fresh cost of paint and few repairs would do this place wonders.
Se hospedó 8 noches en julio de 2023
Respuesta de Management, el 28 ago. 2023
Thank you for the feedback. We'll share your comments with the owners and use them in our efforts to update this unit.

6/10 Aceptable

tia

Viaje familiar
Le gustó: Limpieza
Check in sucks!! Someone else was assigned to that room.
Se hospedó 3 noches en julio de 2023
Respuesta de Management & Staff, el 1 ago. 2023
We're so sorry for the inconvenience. This was a misunderstanding and we wish you had contacted us earlier for clarification. No other guest was assigned to your room. The guests you encountered were assigned by another host to a room on another property. They misidentified themselves to the after hours staff and ended up on the wrong property. Please accept our sincere apology. We hope you will contact us directly so we can find a way to make this up to you.

6/10 Aceptable

tia

Viaje familiar
Le gustó: Limpieza y servicios
Everything was great
Se hospedó 4 noches en julio de 2023
Respuesta de Management & Staff, el 19 jul. 2023
Thank you for providing feedback on your stay. We hope you will come again and enjoy an even better experience with us. .

10/10 Excelente

Darlene

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023
Respuesta de Management & Staff, el 24 may. 2023
Thank you for taking the time to review us. We're glad we met your expectations. Please come again soon.

6/10 Aceptable

Connie

The beach is beautiful! The scenery is spectacular. The gardens are beautiful. I had contact with the front desk when I checked in and they were great. The unit I stayed in had not been updated since constructed in the 60s or 70s, the air conditioning did not work...at all. Luckily, I don't mind a little heat and usually there was a sea breeze blowing in through the windows and it cooled off at night. But, let's face it, I wasn't here for the accommodations, it was the beach I was after and the beach delivered!
Se hospedó 5 noches en abril de 2023
Respuesta de Management, el 10 may. 2023
Thanks so much for the review. Please come again.

10/10 Excelente

Dana

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Crystal cove is a great place to stay. The condo C9 is very outdated. I would recommend staying @ sapphire beach however not this condo.
Se hospedó 5 noches en abril de 2023
Respuesta de Management, el 10 may. 2023
Thanks so much for staying. We hope you will come again. We hope you will see some improvements on your next visit.

10/10 Excelente

Kathleen, Ridgefield Park

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Adele and Bernie were fabulous front desk sales representatives. I knew I could always call them with anything I was needing. I planned this trip for my sister who has walking disabilities and everything was perfect because of the great communication I had with these two women.
Se hospedó 6 noches en enero de 2023
Respuesta de Glad to serve, el 20 feb. 2023
Thank you so much for the great review! We're so glad we were able to help you and your family enjoy your vacation. What a pleasure to have such lovely guests with us. See you soon!

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Comodidad de las habitaciones
Careful-Not what I experienced with other units.
Great location and maintained grounds. Have stayed several times before and loved it. This time the unit was different. Outdated unit simple comfort fixes needed such as furniture shampoo, mattresses, pillows,
Se hospedó 7 noches en septiembre de 2022
Respuesta de Management, el 27 oct. 2022
Thank you for your feedback. We will take your recommendations to staff. It would be helpful if you would contact us directly with specific unit information.

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2022
Respuesta de Management, el 9 ago. 2022
Thank you Jessica. Please come again

10/10 Excelente

Widna

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Nice and clean we didn’t have power for two days no ac , it was hot I went with a newborn baby and an autistic child it was hard for us and they don’t even compensate us for that but besides that I love it
Se hospedó 5 noches en junio de 2022
Respuesta de Management, el 17 jun. 2022
Thanks for your comments. Sorry about the power. It was beyond our control. This was and island wide power outage. Please come again.

6/10 Aceptable

Cliente verificado

No le gustó: Comodidad de las habitaciones
While the front desk staff were friendly, the wifi did not work in the room. The tv was attached to the wifi, so in addition to not having wifi, we did not have tv. When we alerted the front desk to this, they did nothing for 24 hours. When I again alerted them to this, I was given a password for a router that was not in our room. The signal was weak and would not allow us to use the tv.
Se hospedó 4 noches en marzo de 2022
Respuesta de Staff, el 31 mar. 2022
Thank you for giving feedback on your stay. We regret that the WiFi service was unavailable to you. We will work on this issue to prevent a long standing outage without a resolution.

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We've stayed at Crystal Cove several times. The location is perfect. The beach is absolutely beautiful and the beach bar has great drinks and food. Some rooms are a little dated but I have always found them clean and comfortable. The outside of the property is well maintained and safe. The office staff is very friendly and attentive. Laundry is on site if not in your unit. I would definitely recommend and stay again.
Se hospedó 7 noches en enero de 2022
Respuesta de Front Desk Staff, el 24 ene. 2022
Thank you for the great review. We hope you will soon come again.

10/10 Excelente

Krissy

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Crystal Cove Villas is a clean, safe place to stay without all the bells and whistles. The decor is dated, but it wasn’t a big deal to us since we we were exploring most days. There is a coffee shop/bakery (7a-2p) and beach bar (11a-6p) on site. There’s also a pool and tennis court that we didn’t use. The best part about this property, however, is it’s proximity to Sapphire Beach! We’ve stayed here before in 2019 and the seaweed was cleaned daily…that wasn’t the case this time. We understand that the pandemic may play a role in this though not sure. We like the area and may try to the condominiums next door during our next visit.
Se hospedó 4 noches en octubre de 2021
Respuesta de Alice, el 11 oct. 2021
Thank you for your comments. We hope you will visit again.

6/10 Aceptable

Linda

Viaje en grupo, Viaje familiar
Le gustó: Servicios
No le gustó: Limpieza
This is my third stay at Crystal Cove and it was disappointing due to the condition of our apartment we stayed in C9 and it was very run down and not cleaned before our visit. The staff at Crystal Cove is very nice and the beach Sapphire Beach is amazing but the owner with the condo that we stayed in needs to put a couple dollars into it ….(ceiling fan and lights didn’t work in my bedroom extension cords everywhere, outlet hanging out the wall) we will not stay at that unit again if we even stay at Crystal Cove…. at all it’s really a shame because I love that place.
Se hospedó 7 noches en septiembre de 2021
Respuesta de Paradise staff, el 30 sept. 2021
Linda, Thank you for the feedback on your stay. We will certainly do what we can to address the issues you've raised here. Our staff has been informed of your comments and we're grateful for the insight you have provided about our shortcomings and for your kind words about our character. We hope you choose to come again and allow us to impress you with our best.

10/10 Excelente

God

Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked everything the whole place was unexpected thank you
Se hospedó 4 noches en agosto de 2021
Respuesta de Management, el 31 ago. 2021
Thanks for your comments. We hope you will book again

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
The place was alright. The buildings were kind of run down and the pool was useless but it was just alright. I will say that you will want to bring antkiller because there are plenty of ants in and around the kitchen area. The dishwasher could be the first dishwasher ever made. It doesn't work and it just takes up precious space. Also, do not look up into the stove vent. It is VERY disturbing. I'm pretty sure the Queen Ant resides in that vent. The people that work there are not rude but they are not friendly. Looking back at it all, I would have spent the extra money and booked my stay at Margaritville.
Se hospedó 6 noches en julio de 2021
Respuesta de Staff, el 23 ago. 2021
Thank you for your comments. We enjoyed your humor regarding the ant situation and will hunt down the queen immediately. Perhaps it's time to replace the dishwasher. After a few centuries, we're left with no choice. Thanks, again and please reconsider us for your next visit. Margaritaville lacks our oomph.

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room I was given was outdated and dirty. Floors were horrible and the kitchen was from 1900s. Everything in that room was old and worth the cost. You are only paying for being near a beach.
Se hospedó 5 noches en julio de 2021
Respuesta de Staff, el 9 ago. 2021
We're sorry your accommodations did not meet your expectations. We will share your feedback with the appropriate individuals.

4/10 Malo

William

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Don't count on your reservation
Family and I booked a 2 bedroom condo 4 months in advance. Briefly before arrival, we received an email saying the 2 bedroom was not available, despite the earlier confirmation of the reservation. Everywhere else on St. Thomas was booked, so we were stuck with a one bedroom and a futon. We complained to Hotels.com - apparently the "guaranteed" reservation doesn't mean anything as they indicated that they contacted the facility and the facility had declined to address the matter. Very disappointed in Hotels.com and this property. Aside from the property's failure to honor the reservation and Hotels.com's failure to address the matter, the property is very dated. The grounds are well kept and pretty, and they do provide beach towels, BUT the units are dated and very dumpy inside. Although the beach is close, seaweed is a major problem, so it's not a good place to swim or snorkel. Red hook is close, but it's a long drive to Charlotte Amalie. In short, if you are spending the time and money to get to the Caribbean, pick a different place and consider a different booking site as well.
Se hospedó 3 noches en julio de 2021
Respuesta de Staff, el 9 ago. 2021
Thank you for taking the time to post a review. We regret that your experience was not as expected. This unfortunate situation was most certainly not up to our usual standards.

8/10 Bueno

sandra

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Beautiful resort!!
We love our stay everything was great, clean, we had everything we needed, the pool was beautiful and big, the only thing that was not so good was the beach, but we went to other beaches and enjoyed it, the front desk staff were friendly and so sweet!!
Se hospedó 6 noches en julio de 2021
Respuesta de Office Staff, el 22 jul. 2021
Thank you for your comment. We hope you will return in the future

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Ver Nice Condo
This was a one bedroom condo which felt like home. Condo was updated, in building A. We had a nice view of the beach and we were walking distance to two restaurants. Taxis were available by the property. I did not give a perfect score because the beach had a lot of seaweed.
Sunrise on Sapphire Beach
View from condo
Se hospedó 3 noches en junio de 2021
Respuesta de Paradise staff, el 29 jun. 2021
Thanks so much for your great review. It does our staff good to know that you enjoyed your stay, seaweed and all. Travel safe and see you soon again!

4/10 Malo

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
I chose Crystal Cove for their location to all the activities and tourist attractions I had planned and booked while we were on vacation. I cancelled a rental car because reserving this Villa put us within walking distance or quick taxi service. I also chose this Villa because it came with a Queen sized bed in a separate room plus two futon couches and the trip was for my 16 yr old son and I and that privacy was important. I confirmed 3 times prior to arriving our reservation. After staying one night I was told we were being moved as they had someone else reserved for our Villa. We were moved off site to another resort further away from everything i had planned. Also it was just a Queen sized bed and a wicker sitting area which forced us to sleep in the same bed. Then after a long day on a tour of Mountain Top and Magen's Bay in which there was no wifi service upon return all of our luggage, groceries, everything was gone from our room. I thought we'd been robbed. In a panic we luckily got to the office before they were closed for the day. We were told that the second resort could only help out Crystal Cove in placement for one night so they came and moved our things to a 3rd place. This place was a studio very small and by the smells from the Marina. There was NO communication. I confirmed 3 times our reservation. I advised my phone service wouldn't work due to no Verizon towers on the Island. The only communication was via wifi on email. Ruined our trip!
Se hospedó 6 noches en junio de 2021
Respuesta de Staff, el 25 jun. 2021
Thank you for providing a candid review of your stay. We regret it was such a disappointment. The events related to your accommodations were quite unlike our usual standard, and we hope that this will never happen again. You can be sure that we will do our very best to correct our errors.

2/10 Terrible

Cliente verificado

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
We were booked through Expedia. Two days before, they emailed me and said they were overbooked. They left me no choice but to stay at a person’s house off site. They had no central air but only two ceiling fans. I have two kids traveling with me. Not a choice to sleep in that condition. Had it not been for the other family we were traveling with, my family would have been on the streets that night! Expedia did me wrong!
Se hospedó 4 noches en junio de 2021
Respuesta de Staff, el 25 jun. 2021
We're so sorry that you were disappointed. We will do our best to prevent this from happening again. We hope that you were still able to salvage some good memories from your trip.

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
I 💕 I liked the amazing proximity to the beach and the Red Hook ferry.
Se hospedó 3 noches en junio de 2021
Respuesta de Staff, el 17 jun. 2021
Thank you for the thoughtful review. We hope you will soon come again.

8/10 Bueno

Vivian

Viaje familiar
Le gustó: Limpieza
Value stay.
The location is great. The communication and check in process is super easy. The rooms are a bit worn out though. The shower water turns hot and cold randomly. There is a small leak from the ceiling.
Se hospedó 5 noches en junio de 2021
Respuesta de Staff, el 8 jun. 2021
Thank you for your review. We appreciate the information about the plumbing and ceiling leak. Would you let us know more exactly where the leak is coming through? We will send workmen in to make repairs. We're glad you chose to stay with us and hope you will soon come again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Nice just a bit older
Nice place a bit older but well kept. Condo was very big, and the beach was nice.
Se hospedó 3 noches en mayo de 2021
Respuesta de Staff, el 25 jun. 2021
Thanks so much for the review. We hope you will come again soon!

10/10 Excelente

scott

Le gustó: Limpieza y comodidad de las habitaciones
its st thomas its all good
steps from the beach, but a lot of steps from the office, they should rent golf carts, theyd make a fortune, "oceanview" from the first floor is a little iffy, but your so close you just walk over, furniture was comfortable, charcoal grill was a nice commodity
Se hospedó 5 noches en mayo de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Our stay was amazing, love having the beach walking distance from where our room was located
Se hospedó 3 noches en mayo de 2021
Respuesta de Management, el 17 may. 2021
Thanks for staying with us, we appreciate your feed back

10/10 Excelente

Cliente verificado

Se hospedó 6 noches en abril de 2021
Respuesta de Management, el 17 may. 2021
Thank you for staying with us. We appreciate your feedback

8/10 Bueno

Daniel

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 5 noches en abril de 2021
Respuesta de Management, el 28 abr. 2021
Thank you for your Review Enjoy your stay

10/10 Excelente

Carson

Le gustó: Limpieza y comodidad de las habitaciones
Good Condition and Great Location
My girlfriend and I had a great time here. The unit was in good condition and was super close to the beach. The complex is also only a 3-minute drive from Redhook for dinner and light shopping.
Se hospedó 5 noches en abril de 2021
Respuesta de Staff, el 7 abr. 2021
Thank you for the great review. We are so glad you chose to stay with us! Please come again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We very much enjoyed our stay here. The place is clean, right on the beach, and the staff are friendly. Will definitely be coming back!
Se hospedó 4 noches en marzo de 2021
Respuesta de management, el 25 mar. 2021
Thank you for your comment. We hope you will book with us again tin the future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Steps from Sapphire Beach for swimming and snorkeling.
Se hospedó 5 noches en marzo de 2021
Respuesta de Management, el 19 mar. 2021
Thank you for your comment

4/10 Malo

Jane

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Vacation disaster
Se hospedó 3 noches en febrero de 2021
Respuesta de Management, el 22 mar. 2021
We apologize for any inconvenience. Please book with us again and give us a chance to correct whatever problems you may have encountered

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Adele Bernie and Alice helped us from getting a personal taxi to getting a covid test worth speedy results. They were there to help with everything to make our stay comfortable. The property is gorgeous. The condo is ocean view. It’s a very quiet place to relax and recharge.
Se hospedó 6 noches en enero de 2021
Respuesta de Management, el 9 feb. 2021
Thank you for your comments. I will share your comments with our staff.

6/10 Aceptable

Kathryn

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 10 noches en diciembre de 2020
Respuesta de Staff, el 12 ene. 2021
Thank you so much for your review! We hope you will choose to stay with us again and give us the opportunity to improve your opinion of us.

8/10 Bueno

JT, Austin, TX

Le gustó: Limpieza y servicios
Great location, nice beach and close to Red Hook port. The title floor is a bit slippery and felt loose some places. Nice view of the ocean from the dinning table
Se hospedó 3 noches en noviembre de 2020
Respuesta de Staff, el 7 dic. 2020
Thanks for your review. We are glad you chose to visit us here on Sapphire Beach. Please let us know which unit has the loose tiles so we can see about fixing it. And we hope you soon come again.

10/10 Excelente

Jerome

Se hospedó 7 noches en agosto de 2020
Respuesta de Management , el 21 sept. 2020
Thank you for your review

8/10 Bueno

Kelsey

Le gustó: Limpieza y comodidad de las habitaciones
dated, but clean and maintained
Just as prior reviews suggest, the property is quite dated and in some parts even run down. That being said, it is very clean and well maintained for being older. Staff was kind and helpful, the unit we had was a one bedroom but had plenty of SF, a full kitchen stocked with amenities. The TV was tiny and broken so only played in black and white. Large selection of dvds and vhs’ for a quiet night in. Sapphire beach is a few steps from your front door. It’s a smaller, quiet beach. Covered in seaweed when we were there, but otherwise quite pretty.
Se hospedó 3 noches en agosto de 2020
Respuesta de Management, el 11 ago. 2020
Thank you for your comments Sorry about the TV, next time mention the broken TV and we will take care of it.

10/10 Excelente

Mya, Las vegas

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicios
It was a great experiences already book a trip for next year
Se hospedó 4 noches en julio de 2020
Respuesta de Management, el 31 jul. 2020
It is good to know you had a great time. We look forward to your next visit.

2/10 Terrible

Guy

Viaje familiar
No le gustó: Limpieza y comodidad de las habitaciones
Cyrstal Cove Ripoff
Place was run down, locks did not work. Holes in walls, windows did not work, description provided was misleading, ceiling leaked, just horrible and property manager clear lack of caring.
Se hospedó 8 noches en marzo de 2020
Respuesta de Management, el 24 mar. 2020
Guy, thank you for taking the time to provide feedback on your stay. We're sorry that your accommodations were unsatisfactory. Please be sure to contact the property manager directly in future so any issues can be addressed immediately. Please stay safe and well.

8/10 Bueno

Katherine

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Fall in love with St Thomas
Great stay for price! Amazing location & service.
View from our room
Se hospedó 6 noches en marzo de 2020
Respuesta de managment, el 19 mar. 2020
Thank you for your comment we hope you visit with us again.

10/10 Excelente

Mary, MA

Viaje familiar
Le gustó: Limpieza y servicios
The condo was very large. The beach was beautiful and we loved having a washer and dryer in the unit. Although the unit was dated, it was clean, well-stocked, and very convenient to Red Hook.
Se hospedó 4 noches en febrero de 2020
Respuesta de Alice, el 24 feb. 2020
Thank you for your comment

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
My stay was good. The location is beautiful. We had issues with our room - the hot water heater had to be connected and our range wasn't working. The management was apologetic and comped us. The villa we stayed could use some renovation. The grounds and pool are wonderful. I really appreciated how helpful the woman in the office was to us. I would recommend the villas they are very roomy.
Se hospedó 3 noches en diciembre de 2019
Respuesta de Management, el 11 dic. 2019
Thank you for your comments

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en julio de 2019
Respuesta de Management, el 3 sept. 2019
Thank you for your insight

8/10 Bueno

D R

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, clean, comfortable but dated.
Se hospedó 7 noches en julio de 2019
Respuesta de Management, el 13 ago. 2019
Thank your for your comment

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What I liked is that the beach is just in front and restaurants are near the property. Also the ferry to St John is nearby. The ladies at the front desk are very friendly and ready to serve.
Se hospedó 3 noches en julio de 2019
Respuesta de Management, el 5 ago. 2019
Thank you for your comment, and please come again.

6/10 Aceptable

DeeDee, Philadelphia

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
The showers did not work. One toilet did not flush.
Se hospedó 4 noches en julio de 2019
Respuesta de Staff, el 12 jul. 2019
Hi DeeDee, We were so pleased to have you and your family stay with us. We're so sorry you were inconvenienced by plumbing issues during your stay. Please check with us again and you can expect a better experience.