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Opiniones de Best Western Clermont

2.5 out of 5
Best Western Clermont
4004 Williams Dr, Cincinnati, OH

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 422 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 364 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 137 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 46 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 33 de 1002 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
Una buena opción si no se quiere estar dentro de la ciudad de Cincinati y ahorrar tiempo
Se hospedó 2 noches en agosto de 2019
Respuesta de Manager, el 21 ago. 2019
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 3 ene. 2024
Hello Tim,We are thrilled to hear that you enjoyed your stay at our hotel! We appreciate your kind words and hope to welcome you back again soon. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly.

10/10 Excelente

Joshua

Le gustó: Servicios
Respuesta de Manager, el 9 feb. 2024
Hello Joshua,We are absolutely thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and make our guests feel comfortable and satisfied. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another fantastic stay.

8/10 Bueno

Ann

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 21 dic. 2023
Hello Ann, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Bueno

Debbie, Richond

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The property isn't fancy but it's clean and has everything that one needs in a motel room. 2 trashcans (a big one for me), refrigerator, microwave, comfortable bedding, good lighting, good heavy curtains, and CLEAN. Could have stayed elsewhere for $40 more/night. This option worked out fine for us. Will stay there again.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Debbie,Thank you for choosing our hotel for your recent stay! We appreciate your positive feedback regarding the cleanliness of our motel rooms and the amenities provided. It's wonderful to hear that you found everything you needed, including the comfortable bedding, refrigerator, microwave, and good lighting. We're glad that our affordable price worked well for your budget and we look forward to welcoming you back on your next visit.

10/10 Excelente

Angie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice room and nice breakfast.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 29 nov. 2023
Hello Angie,Thank you for your feedback! We are thrilled to hear that you enjoyed your room and breakfast. We strive to provide a pleasant experience for all our guests and we appreciate your positive review. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Heather,Thank you for taking the time to leave feedback about your recent stay with us. We always strive to provide exceptional guest experiences, and we appreciate your high rating. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 9 nov. 2023
Hello Heather,Thank you for taking the time to share your exceptional experience at our hotel. We are thrilled to hear that you had such a fantastic stay with us. Our team appreciates your kind words and we are pleased that we were able to exceed your expectations. We hope to have the pleasure of welcoming you back in the future for another impeccable stay.

8/10 Bueno

Mike

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 31 oct. 2023
Hello Mike,Thank you for sharing your feedback. We apologize for any inconvenience you may have encountered during your stay. We value your comments and will use them to further improve our services. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

4/10 Malo

Lesley

Viaje familiar
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 29 oct. 2023
Hello Lesley,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

8/10 Bueno

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ticked the boxes
Decent motel type property. Afforded early check in which was nice. Convenient for a number of local food outlets in a safe part of town
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 28 oct. 2023
Hello Tony,Thank you for your feedback! We're glad you enjoyed your early check-in and found our location convenient. We hope to welcome you back for another great stay.

8/10 Bueno

David

Le gustó: Servicio y personal
Desperately needs an update. You could see through the sheets they were soooo old . Frayed and dented. Don’t accept a room by the Freeway, loud. The pictures look good.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 24 oct. 2023
Hello David, We apologize for any inconvenience caused. Please be assured that your concerns will be addressed to ensure a comfortable stay for future guests. Thank you for bringing this to our attention.

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 25 oct. 2023
Hello Thomas,Thank you so much for your perfect rating! We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back again soon.

8/10 Bueno

Barry

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 21 oct. 2023
Hello Barry,Thank you for your positive review! We're thrilled to hear you had a great experience with us. We hope to welcome you back soon.

6/10 Aceptable

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Everything was pretty good except our room smelled like smoke even though it was a non-smoking room. I had to sign off at the desk that I would not smoke or I would be charged an additional $20 but I should have been given a $20 credit since you did not maintain a smoke free environment which I asked for. Also, because I booked my room online, I was charged $19 more than I would have if I would have called the hotel direct. This is nonsense. The price of the room should be the price, period!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 oct. 2023
Hello James, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

6/10 Aceptable

Isaiah

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza
Yeah, Not again
PUBS ON THE TOILET, COMFORTABLE BED WITH A STAIN ON THE BLANKET. HOT SHOWER AND 3 OF 4 WORKING LIGHTS. GREAT LOCATION THO
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 10 oct. 2023
Hi Isaiah,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

10/10 Excelente

glen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Efficient check in. Clean property. $30 Uber ride into downtown.
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 5 oct. 2023
Hi Glen,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 Aceptable

Makayla

Viaje en pareja
No le gustó: Condiciones de la propiedad
Definitely wasn't worth the money we paid for one night, very basic. Towels we were provided were stained and/or just dirty , water didn't get hot at all in the sink so I didn't even bother with the shower. Definitely stayed at better hotels in the area for less money.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Makayla, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Bueno

Jacqueline

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Only thing that kept it from excellent all around was they closed the breakfast bar at 0900.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 3 oct. 2023
Hi Jacqueline,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast time, we apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

10/10 Excelente

Misty

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was quiet
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Misty,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excelente

Sriena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Sriena,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet and clean
Se hospedó 2 noches en septiembre de 2023
Respuesta de Manager, el 26 sept. 2023
Hello Amber,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

Brenda

Le gustó: Servicio y personal y condiciones de la propiedad
Thank you
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Brenda,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excelente

Oliver

Le gustó: Servicios
Really well maintained and very clean and comfortable. Super quiet too. I’ve been staying there frequently over several years and always enjoy it. Great location too.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Manager, el 14 sept. 2023
Hello Oliver,We appreciate the comments, especially with regards to your opinion of our location. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

4/10 Malo

Cynthia, Washington

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
The toilet was filthy. The floor wasn’t vacuumed We asked for a ground floor room as I have mobility issues. I was told that none were available however the hotel was far from full. Someone also walked right into our room while we were in there. He couldn’t speak English only mandarin and had to use a translator to tell us he was checking g out the room. Unacceptable. The property has gone downhill. We used to stay here consistently. Will look elsewhere after this experience.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Cynthia, I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Bueno

Stephen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient to Highway.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 12 sept. 2023
Hi Stephen,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great! Quiet, clean, simple…. Just what I wanted!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 7 sept. 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excelente

Jeff

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 1 sept. 2023
Hello Jeff,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Bueno

Emmanuel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Room was great. Could have used some ceiling lights for better illumination.
Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 31 ago. 2023
Hi Emmanuel,Thank you so much for your feedback regarding the lights! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 29 ago. 2023
Hello Larry,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excelente

Christina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always stay here when coming to town for a concert . Close enough also far enough away from Riverbend . Super clean and safe location . Sherry at the front desk always amazing
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 27 ago. 2023
Hello Christina,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our location and also our front desk. I hope that we will impress you with exemplary service during future visits.

10/10 Excelente

Thomas, Newburgh

Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Thomas,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
A bit disappointed
A bit disappointed, the faucet is loose, each time you use it feels like you are pulling it off. The thermostat, you can’t read the temperature, so if you set to auto and cool, you don’t know if it’s set to 72 or 62.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Dear Guest,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our faucet. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place !!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 18 ago. 2023
Hello Paul,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excelente

Cheyanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and a great breakfast
Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 16 ago. 2023
Hello Cheyanne,We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Bueno

Melody

Se hospedó 3 noches en agosto de 2023
Respuesta de Manager, el 2 sept. 2023
Hello Melody,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Bueno

Paul E.

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 15 ago. 2023
Hello Paul E.,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excelente

Richard

Se hospedó 2 noches en agosto de 2023
Respuesta de Manager, el 12 ago. 2023
Hello Richard,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Clark

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza y servicios
Wasn’t very clean wouldnt stay there again
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 11 ago. 2023
Hi Clark,The cleanliness of our hotel is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.

8/10 Bueno

Tiffany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I’d stay here again
Check in was quick and easy, easy access right off the highway. The room was clean, the best was soft, good pillows. Water pressure was ok. Quiet area, feels safe
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Hello Tiffany,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our area and pillows. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Bueno

April

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel
I'd stay here again. Good value for the price. It was clean, the breakfast wasn't bad, and there wasn't any riff-raff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Hello April,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast and comments about our price. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Bueno

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
..
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 7 ago. 2023
Hello Robert,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Ryan C

Viaje familiar
Le gustó: Limpieza y servicio y personal
King suite is a big room (basically two hotel rooms combined). Outdoor pool area is nice.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 ago. 2023
HI Ryan, Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Bueno

Toshia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 2 ago. 2023
Hello Toshia,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Lisa, Alexandria

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 ago. 2023
Hello Lisa,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

6/10 Aceptable

Dale

No le gustó: Limpieza
Room smelled like smoke, and toilets were not clean .and there was a dirty used rag from the previous visitor hanging up in the bathroom.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 28 jul. 2023
Hello Dale, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excelente

Germaine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 27 jul. 2023
Hi Germaine,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excelente

Patricia

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 15 ago. 2023
Hello Patricia,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Bueno

SHAWNEE

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 27 jul. 2023
Hello SHAWNEE,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

Sheryl

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No toilet paper.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 22 jul. 2023
Hello Sheryl,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our toilet. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.