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Opiniones de Holiday Inn Express Tacoma South Lakewood, an IHG Hotel

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 483 de 931 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 291 de 931 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 81 de 931 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 931 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 36 de 931 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Valentina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Happy
Se hospedó 1 noche en julio de 2023
Respuesta de Araceli, el 26 jul. 2023
Thank you, hope to see you again

10/10 Excelente

Christopher, Moses Lake

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spacious and comfortable room and common areas.
Se hospedó 1 noche en abril de 2023
Respuesta de Estela, el 7 ago. 2023
we really appreciate your feedback, thank you so much for staying with us!

6/10 Aceptable

Rosalinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Me gustó el lugar muy limpio
Respuesta de Management, el 7 may. 2016
Dear Traveler, Thank you for taking the time to provide such wonderful feedback regarding your stay at the Holiday Inn Express Tacoma South-Lakewood Hotel & Suites. I am very pleased you enjoyed your stay because of our cleanliness and hopefully our dedication to customer service. Everyone here at our hotel loves to provide the best accommodations and service that is far superior to anything you have ever experienced. I sincerely hope you will return to our location for all of your reservation needs in the future. Best regards, Alex K Guest Services

8/10 Bueno

Rodney M.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very attentive staff. Clean. Downside was the location. Looking out the window, dirty field next to the property. Train horns multiple times during sleeping hours. When we went to eat at The Denney's restaurant next door, a hood man was walking back and forth in front of the restaurant, approaching customers.
Se hospedó 1 noche en marzo de 2024
Respuesta de Enecie, el 28 mar. 2024
Hello Rodney!Thank you for your wonderful review!We hope to see you again soon.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Favorite little spot
Se hospedó 1 noche en enero de 2024
Respuesta de Enecie, el 20 mar. 2024
Thank you so much for you nice feedback!We greatly appreciate it!We hope to see you again soon!

10/10 Excelente

Deanna

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 2 mar. 2024
Thank you for your feedback!

10/10 Excelente

Denise

Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 23 mar. 2024
Thank you for you feedback! We appreciate it!

10/10 Excelente

Maria

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, only thing I did not like was the pool. A little smaller than anticipated. But other than that it was great.
Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 2 mar. 2024
Thank you for your feedback!I do apologize about our pool not meeting your expectations.

8/10 Bueno

Lisa

Viaje familiar con niños
The staff here are amazing The breakfast was pretty good The beds are super comfy It’s hard to find a place to sit in the general hotel area that doesn’t have a massive tv with news broadcasting Also the pool is in need of some love Not overly attractive I actually was turned off from going in although my partner and 7 year old daughter went in
Se hospedó 2 noches en febrero de 2024
Respuesta de Enecie, el 29 feb. 2024
Dear Lisa,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

8/10 Bueno

Brittany

Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 23 mar. 2024
Thank you so much for your feedback!

10/10 Excelente

Margarett

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place great breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 21 feb. 2024
Thank you so much for taking the time to tell us about your experience with us during your stay. We appreciate your time and effort!We hope to see you again!Thank you.

8/10 Bueno

Erika

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall great service and clean hotel. Breakfast was good but pancake machine didn't work during our stay.
Se hospedó 2 noches en febrero de 2024
Respuesta de Enecie, el 21 feb. 2024
Thank you so much for taking the time to tell us about your experience. I do apologize that the pancake machine was not working during your stay. Next time you are planning to stay with us, please let me know and reach out to me so I can do something for you on your next stay here with us.Kind regards,Enecie SalcedoFront Office SupervisorHoliday Inn Express & Suites Tacoma South - Lakewood11751 Pacific Hwy SW, Lakewood WA 98499d 253.582.7000 f Enecie@seahx.com

8/10 Bueno

Shelby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Enecie, el 21 feb. 2024
Thank you so much for your feedback!

8/10 Bueno

janet

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The hotel staff was great! The hotel carpet was sticky. It was convenient and had a decent pool area.
Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 20 feb. 2024
Dear Rebecca Zaklan,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD.I would like to start by apologizing to you for the inconveniences you faced during your stay.We apologize about the carpet.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at or enecie@seahx.com.Sincerely,Enecie Salcedoenecie@seahx.com

10/10 Excelente

Nicole

Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 23 mar. 2024
Thank you so much for your feedback! We hope to see you again soon!

10/10 Excelente

Lilia

Staff very nice and accommodating
Se hospedó 1 noche en febrero de 2024
Respuesta de Enecie, el 18 feb. 2024
Thank you so much for your feedback!We hope to see you again!

10/10 Excelente

Tonya, Boring

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great
Se hospedó 1 noche en febrero de 2024
Respuesta de Kennia, el 12 feb. 2024
Hello TonyaWe appreciate your review, thanks so much for staying with us.

10/10 Excelente

CHUNG WON

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Enecie, el 25 ene. 2024
Thank you so much for you feedback!We look forward to serving you soon!

10/10 Excelente

Tammy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff are top notch! The room was perfect for my family. Even the pull out bed was comfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de Enecie, el 22 ene. 2024
Thank you so much for your kind feedback!We are glad that you enjoyed your stay with us!

6/10 Aceptable

Danielle

Viaje familiar con niños
The rooms are a bit dated. Couldn’t control the heat or air conditioner. Both the pool and room itself were very cold. Breakfast was very good.
Se hospedó 1 noche en enero de 2024
Respuesta de Enecie, el 22 ene. 2024
We apologize for the inconvenience that you experienced. We hope you give us a chance to serve you again!

6/10 Aceptable

George

Le gustó: Servicio y personal
Friendly staff efficient
Se hospedó 1 noche en enero de 2024
Respuesta de Enecie, el 15 ene. 2024
Thank you for your nice feedback!We look forward to seeing you again!

8/10 Bueno

Robert M Little

Se hospedó 2 noches en enero de 2024
Respuesta de Enecie, el 25 ene. 2024
Thank you so much for your feedback!

10/10 Excelente

Nathaniel

Se hospedó 2 noches en diciembre de 2023
Respuesta de Enecie, el 22 ene. 2024
Thank you so much for giving us 5/5!!We are glad you enjoyed your stay with us.

10/10 Excelente

Robert

Se hospedó 1 noche en diciembre de 2023
Respuesta de Enecie, el 22 ene. 2024
Thank you so much for giving us 5/5!!We hope to see you again soon!

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A pleasant surprise
This is an older hotel but it was very well kept and clean. The staff was amazing. Everyone was friendly, professional and very helpful. The breakfast station was stocked, organized and always neat and clean. The hot food was fresh and tasty. This was my first stay in an IHG Holiday Inn Express for over 20 years and was pleasantly surprised.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kennia Asca - General Manager, el 30 dic. 2023
Pamela, thank you for your positive feedback, we appreciate your support.

10/10 Excelente

Ree, Lakewood

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There was nothing I didn’t like, the hotel staff was very pleasant the hotel smelled good unlike the one across the way. Loved how decorative the lobby was, the beds are comfortable and the dove body was smelled good. Next visit I’d love to see plant base, vegetarian or vegan breakfast served along with those who don’t meat or eggs. Thank you all for making my stay pleasant
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kennia, el 2 ene. 2024
Dear Ree, thank you for your valuable feedback, we hope to see you again in the future.

8/10 Bueno

Misty

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay. Some trash around parking, couch area of room was a bit dusty, things a little dated. Pool was cold. The breakfast offering was wonderful. Staff was super friendly and very accommodating. The people smoking right outside the door coupled with the overwhelming fragrance at the front desk was too much for my Asthma and Had multiple asthma attacks while we stayed for two days. Overall a good experience.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kennia, el 30 dic. 2023
Misty, thank you for your feedback, we are sorry for the inconvenience, we'll ensure to address this issue accordingly.

10/10 Excelente

Beth

Se hospedó 2 noches en diciembre de 2023
Respuesta de Kennia Asca - General Manager, el 30 dic. 2023
Beth, thank you for your valuable feedback, we hope to see you again in the future

10/10 Excelente

Kaleena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice rooms.
Respuesta de Enecie, el 7 feb. 2024
Thank you so much for you nice feedback!We hope to see you again soon!

10/10 Excelente

Shantel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved my birthday thanks for having such great room and breakfast ! (:
Se hospedó 1 noche en diciembre de 2023
Respuesta de Blanca, el 11 dic. 2023
Shantel, we are glad you enjoyed your stay with us. Looking forward welcoming you again in the future.

10/10 Excelente

Diana

Se hospedó 1 noche en noviembre de 2023
Respuesta de Kennia, el 30 dic. 2023
Diana, thank you for your valuable feedback, we hope to see you again in the future.

8/10 Bueno

Clarence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kennia, el 23 nov. 2023
Clarence, thank you for your positive feedback, we appreciate your support.

8/10 Bueno

Clarence

Se hospedó 2 noches en noviembre de 2023
Respuesta de Kennia, el 23 nov. 2023
Clarence, thank you for your positive feedback, we appreciate your support.

10/10 Excelente

Melinda

Viaje en pareja
Had a great stay!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kennia, el 21 nov. 2023
Melinda, thank you for your positive feedback, we appreciate your support.

10/10 Excelente

David

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Blanca, el 20 nov. 2023
David, we are glad you enjoyed your stay with us. Looking forward welcoming you again in the future.

10/10 Excelente

Jesus

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place
Se hospedó 1 noche en noviembre de 2023
Respuesta de Araceli, el 16 nov. 2023
Thank you! We hope you enjoyed your stay.

2/10 Terrible

SHAUNTAL

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The heat did work well it keep going cold I got a Jacuzzi that didn't get used it to was to cold to enjoy Very disappointing
Se hospedó 1 noche en noviembre de 2023
Respuesta de Kennia, el 12 nov. 2023
Shauntal, thank you for your feedback, and we are sorry for the inconvenience. We would welcome the chance to speak with you more about your stay, please contact us at 253-5827000.

8/10 Bueno

Clarence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Marlene, el 7 nov. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Victoria

Se hospedó 1 noche en octubre de 2023
Respuesta de Kennia, el 2 nov. 2023
Thanks so much for your feedback, we really appreciate it.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I found this location to be very convenient and the room was comfortable. Staff very courteous. Would stay there again.
Se hospedó 10 noches en octubre de 2023
Respuesta de Marlene, el 31 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Doug

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible.
Se hospedó 1 noche en octubre de 2023
Respuesta de Marlene, el 29 oct. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excelente

Marcus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
One of my favorite properties
Se hospedó 1 noche en octubre de 2023
Respuesta de Marlene, el 27 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bueno

Monty

Se hospedó 2 noches en octubre de 2023
Respuesta de Kennia, el 12 nov. 2023
We appreciate your feedback, thanks so much for staying with us.

10/10 Excelente

Shawna, Mission

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything worked great for our overnight stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Marlene, el 17 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Cecilia

Viaje solo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Complimentary breakfast was more than complimentary! Haven’t had pancakes in years and they were fluffy and delicious! I’m a coffee snob and your coffee was great! Thank you so much!!
Respuesta de Paige, el 23 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

CHUNG WON

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thanks Very Great
Se hospedó 2 noches en octubre de 2023
Respuesta de Marlene, el 12 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023
Respuesta de Marlene, el 12 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great breakfast
Clean rooms great staff and great breakfast
Se hospedó 4 noches en octubre de 2023
Respuesta de Marlene Front Desk Agent, el 12 oct. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Aceptable

Michelle, Lewiston

Viaje familiar
This hotel is just ok. There wasn't a remote in our room. We asked for one 3 different times and they never brought us one,so we couldn't even watch our TV! I would not stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Paige, el 9 oct. 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express TACOMA SOUTH - LAKEWOOD. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.