Terraza o patio

Opiniones de Hilton Garden Inn Tampa Ybor Historic District

3 out of 5

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 531 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 249 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 94 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 66 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 61 de 1001 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yasmany

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Esta bien creo que pudiera regresar
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente
Se hospedó 1 noche en julio de 2022
Respuesta de MNGR, el 16 jul. 2022
Thank you for your review! We certainly appreciate your feedback and will be sure to share this with our team directly!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy bueno
Excelente decisión
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Lismary

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Aaron

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Yleana

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Andrea

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property needs updated but the staff was very accommodating and helpful. Outside is well kept. Breakfast is overpriced.
Se hospedó 3 noches en abril de 2024
Respuesta de Terika W. ( Assistant General Manager), el 16 abr. 2024
Thank you for sharing your feedback with us. We're glad to hear that our staff was accommodating and helpful during your stay, and we take pride in maintaining the outside of our property. We apologize if the breakfast pricing did not meet your expectations, and we'll take your comments into consideration as we strive to improve our offerings. We appreciate your input and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excelente

Patrick

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Close to everything
Se hospedó 1 noche en abril de 2024
Respuesta de Terika W. ( Assistant General Manager), el 12 abr. 2024
Thanks Patrick! Thank you for your feedback! We're thrilled to hear that our location worked well for you. We strive to provide convenience and accessibility to all our guests. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to welcome you back again soon!

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s was freat
Se hospedó 1 noche en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 2 abr. 2024
Thanks Scott!!

6/10 Aceptable

Russ

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Requested to have a bulb replaced on the bathroom mirror wall scones and the repair was not made over our two night stay.
Se hospedó 3 noches en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 18 mar. 2024
Hey Russ,I'm sorry to hear about the inconvenience you experienced with the bulb replacement request for the bathroom mirror wall sconces during your two-night stay. It sounds like there was a miscommunication or oversight on our part, and I apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and will address the issue promptly to ensure it doesn't happen again in the future. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

10/10 Excelente

Andrea

Viaje familiar
Great location, welcoming staff, overall not $300 per night worth though.
Se hospedó 1 noche en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 16 mar. 2024
Andrea,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and our staff welcoming. We understand that value is an important aspect of any stay, and we apologize if you felt the price didn't align with your expectations. We appreciate your feedback and will use it to continually improve our offerings. If there's anything specific you believe we could do to enhance the value of our accommodations, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excelente

Jacquelin, Port Charlotte

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We received a room upgrade and got great directions for the trolly
Se hospedó 1 noche en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 16 mar. 2024
Dear Jacquelin, We're delighted to hear that you enjoyed your room upgrade and found our directions for the trolley helpful! Providing exceptional service and ensuring our guests have a comfortable stay are our top priorities. Thank you for taking the time to share your positive experience with us. We hope you had a fantastic time exploring the area, and we look forward to welcoming you back to Hilton Garden in the future!

10/10 Excelente

Ulrike

Se hospedó 1 noche en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 5 abr. 2024
Thank you Ulrike!!!

10/10 Excelente

john, staten island

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The most helpful staff I ever met
Se hospedó 3 noches en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 16 mar. 2024
John, Thank you for your kind words! We're thrilled to hear that you found our staff helpful and enjoyed your stay with us. Providing excellent service and maintaining a clean and welcoming environment are top priorities for us. We appreciate your feedback and look forward to welcoming you back to Hilton Garden in the future!

8/10 Bueno

Robert, Boynton beach

Viaje en pareja, Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place for traveling with dogs. Dog beach 15 min drive. Walkable restaurants for breakfast. Hotel was clean. Price was a little steep for an average hotel. Everything was extra: parking, breakfast $70 per dog non refundable.
Se hospedó 2 noches en marzo de 2024
Respuesta de Terika W. ( Assistant General Manager), el 8 mar. 2024
Dear Robert,We appreciate your recent review. It brings us joy to learn that you had a positive experience enjoying our well-maintained hotel and its convenient proximity to dog-friendly activities. While we acknowledge your feedback on pricing and additional charges, it's important to note that charging for our furry guests aligns with Hilton standards. We look forward to the opportunity to welcome you back for an even more delightful stay.

10/10 Excelente

Coreen

Viaje familiar
Le gustó: Servicios
Every where was clean and neat. The staff was very helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 4 mar. 2024
Correen, Thank you for your positive feedback! We're delighted you found our hotel clean and our staff helpful. We appreciate your kind words and look forward to hosting you again.

8/10 Bueno

Nichole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and bright; very-well maintained property! Staff was very nice and outgoing. The only issue we had was that we made two requests during our stay with the same front desk person (who was very nice), however they did not follow through with either request.
Se hospedó 2 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 4 mar. 2024
Dear Nichole,Thank you for sharing your experience with us. We're delighted to hear that you found our property very clean, bright, and well-maintained. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your kind words about our staff's friendliness and outgoing nature. However, we apologize for the inconvenience caused by the oversight regarding your requests. Rest assured, we will address this with our team to ensure better communication and follow-through in the future.We value your feedback as it helps us improve our service standards. We hope to have the opportunity to welcome you back and provide you with a flawless stay.

10/10 Excelente

Johnny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice location & easy access to Trolley
Se hospedó 3 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 4 mar. 2024
Dear Johnny, Thanks for your positive feedback! We're glad you liked our location and found the trolley access convenient. We hope to welcome you back soon!

8/10 Bueno

Alexandre, Sherbrooke

Viaje en pareja
Le gustó: Limpieza y servicios
Nice hotel, in need of some restoration. Bad room insomnorisation. Air conditioning fan noisy.
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 26 feb. 2024
Thank you for your review. We appreciate your kind words about our hotel and have noted your concerns about room insulation and noisy air conditioning. We apologize for any inconvenience. Your feedback is valuable, and we will address these issues promptly to enhance our guests' experience.We hope to welcome you back for an improved stay.

10/10 Excelente

Barber

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 27 feb. 2024
Thank you Barber!

10/10 Excelente

Fritz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly and helpful service.
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 26 feb. 2024
Thanks Fritz!

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The location was ideal & the staff was very friendly & accommodating
Se hospedó 2 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 13 feb. 2024
Dear Jean,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our location ideal and that our staff was able to provide friendly and accommodating service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Best regards,

8/10 Bueno

Joshua

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We enjoyed our stay. The staff was very nice and were very helpful. The A/C was struggling to stay at 70° and smelled kinda musty. The room was very clean. The shower head pressure was weak, but otherwise ok. My biggest hangup would have to be the PARKING!! Pay-by-phone parking at $25/DAY to stay in the hotel parking lot?! Ridiculous! At the VERY least, guests should be able to pay a reduced rate to park in the parking lot of the hotel?! Overall, stay was ok.
Se hospedó 2 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 13 feb. 2024
Dear Joshua,Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you enjoyed your overall experience, especially appreciating our friendly and helpful staff, clean rooms, and satisfactory amenities.We apologize for any inconvenience you experienced with the A/C, musty smell, and shower head pressure. Your feedback is crucial, and we'll be sure to address these issues to enhance our guests' comfort.Regarding the parking situation, we understand your concerns, and we appreciate your feedback. Your input helps us make improvements, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Best regards,

4/10 Malo

Andy

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Way over priced! Spend 350 a night Nothing comes free w the stay..Rooms not the cleanest and the window looking out was so moldy and dirty. 20$ for breakfast shld be complimentary. 2 bottles of water in room are 3$ a bottle and charge parking on their own property is 25$ for 24hrs. So in one night u cld spend over 400 a night .
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 11 feb. 2024
Dear Andy,Thank you for taking the time to share your feedback with us. We appreciate your input, and we apologize if your recent experience did not meet your expectations.We understand your concerns regarding pricing and additional charges. Our team continuously strives to offer competitive rates, and we value your perspective. We will review the cleanliness issues you mentioned, especially regarding the window, and address them promptly to enhance our guests' experience.We regret any inconvenience caused by the pricing of our amenities, such as breakfast and parking. I would suggest choosing brands known for free breakfast for your future travels. Hampton Inn/Hampton Inn Suites, Homewood Suites, Embassy Suites, and Home 2 Suites are indeed excellent choices that consistently provide complimentary breakfast to all guests. Additionally, our Hilton, Hilton Garden Inn, Doubletree, and Luxury brands offer full-service restaurants, ensuring freshly prepared food options, albeit with an additional cost.Your feedback is important to us, and we hope to have the opportunity to welcome you back for an improved stay in the future. If you have any specific details you would like us to address, please feel free to reach out directly.Warm regards,

8/10 Bueno

Jennifer

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Hotel was nice, staff...just ok. Front desk staff seemed to be bothered by me checking in. Also a bit ridiculous to me to pay another $25 per night to park in their parking lot after the hefty per night price for a room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 12 feb. 2024
Hello Jennifer, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel nice. However, we're disappointed to learn about your experience with our staff during check-in. Please accept our sincere apologies for any inconvenience or discomfort caused. We strive to provide exceptional service to all our guests, and your feedback will certainly help us improve.Regarding the parking fee, we understand your concerns and apologize for any frustration it may have caused. We regularly evaluate our pricing to ensure it remains competitive within the area while also providing security and convenience for our guests. Your feedback is invaluable, and we will consider it as we review our policies moving forward.We truly value your patronage and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing to stay with us.

8/10 Bueno

jeff

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Located right in ybor. This is the place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 11 feb. 2024
Dear [Reviewer],Dear Jeff, Dear Jeff, Dear Jeff,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location in Ybor ideal. We appreciate your recommendation and look forward to welcoming you back in the future.

8/10 Bueno

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel staff was very friendly and helpful. Area was amazing. So much to do and lots of nearby places to eat. The Free trolley that takes you downtown was also a perk. Felt completely safe out at night. Only complaint was the iron didn’t work, dog hair on the couch and a little outdated but id definitely stay again.
Se hospedó 2 noches en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 11 feb. 2024
Dear Sara,Thank you so much for taking the time to share your feedback! We're delighted to hear that you found our hotel staff friendly and helpful, and that you enjoyed the amazing area with plenty of nearby dining options. We're thrilled you appreciated the convenience of the free trolley to downtown.We apologize for any inconvenience regarding the iron, the presence of dog hair on the couch, and the outdated aspects. Your concerns have been noted, and we will address them promptly to ensure a more seamless experience for future stays. Despite these issues, we're glad to hear you would stay with us again. We value your feedback and look forward to the opportunity to welcome you back for an even better experience.

6/10 Aceptable

SHAWN

Viaje en pareja
Le gustó: Servicio y personal
Older hotel, neat and clean but needs upgrade. Single slow elevator, expensive parking. Easy walking distance to downtown, Amalie arena. Ybor historic area only couple blocks away. While we were there activities included Pirate parade, WWF Wrestling, Lightning hockey game which made the rooms very expensive at $315 a night
Se hospedó 3 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 11 feb. 2024
Dear Shawn,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your insights, and we're glad to hear that you found the hotel neat and clean.We understand your concerns about the need for upgrades, and we want you to know that we are continuously working to enhance our facilities and provide a more modern experience for our guests. Your input is valuable, and it will be taken into consideration as we plan future improvements.We apologize for any inconvenience caused by the single slow elevator and the expense of parking. We're actively exploring ways to improve these aspects to better accommodate our guests.It's great to hear that you found our location convenient for walking to downtown, Amalie Arena, and the Ybor historic area. We hope the proximity to these attractions added value to your stay, despite the increased room rates during special events. We understand that pricing fluctuations during peak times can be a concern, and we appreciate your understanding.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,

10/10 Excelente

leo, marion

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
very nice staff. great location. its a little dated
Se hospedó 1 noche en febrero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 5 feb. 2024
Thank you for your positive feedback about our staff and the great location. We appreciate your comments. We're actively working on updating our facility to address any dated aspects. We hope you had an enjoyable stay and look forward to welcoming you back soon.

6/10 Aceptable

Raiza

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I expected a way better service about this place. I had to pay for everything…from parking to water. The place was nice and clean but the staff was a bit…off. I usually won’t rate any place I stay but be warned in case you decide to book here, just saying
Respuesta de Terika W. ( Assistant General Manager), el 5 feb. 2024
Dear Raiza,Thank you for sharing your feedback following your recent stay at our Hilton Garden Inn Tampa/Historic Ybor District. We genuinely appreciate your positive remarks on the cleanliness of our property and the overall condition of our facilities. Maintaining a welcoming and pristine environment for our guests is a top priority for us.We sincerely apologize that your experience with our staff and services did not meet your expectations. To better address your concerns and improve our services, could you kindly provide specific details about the staff interactions that left you feeling dissatisfied?We understand your frustration with the additional charges for parking and water. We want to clarify that complimentary water is available at the front desk, and we regret any confusion. Regarding parking fees, we do strive to be transparent, and we list this information under the Important Information section on Expedia.Your feedback is invaluable to us, and we are committed to addressing the issues you've raised to enhance the overall guest experience. We hope you might consider giving us another opportunity to exceed your expectations in the future.Feel free to contact me directly if you'd like to share more about your experience.

10/10 Excelente

Nancee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff at desk were helpful and engaging. I needed a loose screw tighten on my walker and the maintenance man total took care of it he and the front desk staff were amazing.
Se hospedó 4 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 5 feb. 2024
Thank you for sharing your positive experience with our staff. We're delighted to hear that the front desk team and our maintenance staff were helpful and engaging. It's great to know that your issue with the walker screw was promptly addressed. We appreciate your kind words and look forward to serving you again in the future.

10/10 Excelente

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would book again.
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 2 feb. 2024
You are always welcome to come back! Thanks again!

10/10 Excelente

Nigil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
Se hospedó 1 noche en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 2 feb. 2024
Thank you Nigil!

6/10 Aceptable

Brent

Viaje familiar
Le gustó: Servicio y personal
Hot tub was not hot and jets did not work Room had a distinct odor every time we entered (piss) $20 for a poor breakfast was ridiculous ; the same breakfast you get included with most hotel stays Not 20 for poor offering Staff was friendly ; so they made it all acceptable
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 30 ene. 2024
Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. We are addressing the hot tub and room odor concerns, and we appreciate your feedback on breakfast pricing. We're glad our staff made a positive impact. Your comments help us improve, and we hope to welcome you back for a better experience.

4/10 Malo

Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The great thing about this hotel is it is in a pretty decent neighborhood within walking distance of historic downtown Ybor. And it's cleanliness. Aside from that the room was small, outdated, lacked little things like smart tv for streaming. That said, it's an unabashed cash grab once you get there. You have to pay a third party almost 30 dollars to park in their private lot.and don't expect free breakfast. They want $20 per plate for the same buffet you can get at Motel 6 for free. I've come to expect a certain level of service from Hilton after years of being on the road for business. This sullies that name. Do better.
Se hospedó 1 noche en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 30 ene. 2024
Charles,Thank you for your valuable feedback, and we apologize for any inconvenience caused by the parking fees and breakfast charges. It's important to note that while Hilton Garden Inn provides a full-service restaurant for breakfast and dinner, complimentary breakfast options are available at our sister brands, including Embassy Suites, Homewood Suites, Tru, Hampton Inn, and Home 2 Suites.We appreciate your understanding and will use your comments to enhance our services. We are committed to ensuring a more satisfying experience for our guests, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excelente

Braden

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good experience.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Terika W. ( Assistant General Manager), el 30 ene. 2024
Thank you Braden!

4/10 Malo

Francisco

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Very expensive rate compared to my friends who stayed at the same hotel on the same night. Service was adequate. Breakfast was $15 for French toast and bacon plus tip. Close walk to historic district with cigar shops, restaurants, roosters, art galleries. A/C kept me up at night. Room next to us played TV very loud. Pillows were too soft. Not impressed for the high price.
Se hospedó 1 noche en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 26 ene. 2024
Dear Francisco,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced regarding the rate discrepancy, noise disturbances, and comfort of your accommodations.We strive to offer competitive pricing and provide value for our guests, and we regret that you felt the rate was not reflective of your experience. Your comments about the noise from neighboring rooms, as well as the discomfort caused by the air conditioning and pillows, have been duly noted. We'll address these concerns to ensure a more restful stay for our guests in the future.On a positive note, we're glad to hear that you found our location convenient for exploring the historic district and enjoyed the nearby attractions.We appreciate your feedback about the breakfast pricing, and we'll take it into consideration as we continue to enhance our offerings.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a beautiful lo property
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 26 ene. 2024
Sergio,Thank you for your kind words! We're delighted to hear that you found our property beautiful. Your positive feedback is truly appreciated, and we hope to welcome you back for another wonderful experience in the future.

4/10 Malo

Bruce

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
I was sent a message a few days before my stay from Expedia asking if I had any requests for my stay. The email gave examples. We always ask for more pillows so I figured this would be great. Having them there before we check in. Once I responded to the email I received another email stating the hotel would get back to me directly... they never did. I read somewhere if you book from a 3rd party you get the worst room. I now know that is true. We got the room where if we open the door to the room you can see the whole lobby. Rust all over the light fixtures in the bathroom and it looks like mold on the ceiling in the bathroom. No vents so I'm not surprised. I will say the customer service was excellent. From the person who checked us in, the person who dropped off the pillows after we asked again and the man who checked us out. Water pressure in the shower was also amazing.
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 26 ene. 2024
Thank you for sharing your recent experience. We apologize for the issues you faced with your room. Your feedback about the communication regarding additional pillows and the condition of the room is valuable, and we're addressing these concerns with our team.We're glad to hear you had a positive interaction with our staff, enjoyed the water pressure, and appreciate your understanding. If you choose to stay with us again, we'll ensure a more comfortable experience.Thank you for bringing this to our attention.

8/10 Bueno

Sylvia

Viaje familiar con niños
Le gustó: Servicios
The female staff members were very nice, friendly and accommodating. I will stay again!
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 23 ene. 2024
Kudos to the ladies and We're delighted to learn that you found our service to be excellent with a 5 out of 5 rating! Thank you for taking the time to share your positive experience.

4/10 Malo

Sue

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal
Because of a lack of communication among staff, a staff member tried to enter our room late at night, and in fact would have gotten in our room if the security hook hadn't been in place. This was followed by phone calls asking why we were in the room.
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 23 ene. 2024
Dear Sue,We sincerely apologize for any inconvenience and concern you may have experienced during your stay. Your feedback holds significant importance for us, particularly your comments about the lack of communication and attempted room entry. We want to assure you that our Maintenance Technician was under the impression that the room was vacant. Upon realizing otherwise, we immediately attempted to reach you by phone to apologize and update your reservation accordingly. Your safety is our top priority, and we are actively investigating the communication lapse to prevent such occurrences in the future. Again, we apologize for our mistake.

6/10 Aceptable

Douglas Alan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff at front desk great. Now scan QR code and pay almost 30.00 to park at the hotel BS. Park on street out front on public street have to scan QR code again to park on taxpayers public street BS. Not a gold member 20.00 per person for the usual run of the mill hotel breakfast that is usually included with most reservations. Not to mention all the stupid protected roosters making loud noises all times of the day and crapping everywhere. Ybor used to be a blast. Those day gone. Restaurants streets dirty unkept, trash, weeds. Sad.
Se hospedó 1 noche en enero de 2024
Respuesta de Terika (Assistant General Mgr), el 17 ene. 2024
Dear Mr. Alan,Thank you for sharing your feedback. We appreciate your kind words about our front desk staff.We apologize for any inconvenience caused by the parking fees and breakfast charges. Your concerns are noted, and we'll review our policies to improve the overall guest experience.We understand the issues with rooster noise and the state of the surrounding area. Unfortunately, the Roosters and their behaviors are beyond our control- however, lend to the uniqueness that is YBOR city. Thank you for your valuable input, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excelente

Reginald

Se hospedó 2 noches en enero de 2024
Respuesta de Terika (Assistant General Mgr), el 17 ene. 2024
Thank you Reginald!

10/10 Excelente

Nadia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 14 ene. 2024
Thank you for the great review Nadia!

10/10 Excelente

Robin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and the staff was very friendly and helpful especially the front desk staff.
Se hospedó 1 noche en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 13 ene. 2024
Thank you for your positive feedback! We're delighted to hear that you found our establishment clean and our staff friendly and helpful, particularly the front desk team. Providing excellent service is a top priority for us, and your kind words are truly appreciated.

6/10 Aceptable

Marie-Claude

Viaje de negocios
Le gustó: Servicio y personal
Personnel très courtois. Réception efficace.
Se hospedó 2 noches en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 13 ene. 2024
Je suis heureux d'apprendre que vous avez eu une expérience positive avec un personnel courtois et un accueil efficace.

10/10 Excelente

Colleen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel!!
We love this hotel! Clean, modern and the staff goes above and beyond to make your stay perfect!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Terika W. ( Assistant General Manager), el 13 ene. 2024
Thank you so much for your positive feedback! We're delighted to hear that you loved your stay at our hotel. Providing a clean and modern environment, along with exceptional service, is our priority. We appreciate your kind words and look forward to welcoming you back for another perfect stay!

10/10 Excelente

Adam

Se hospedó 1 noche en enero de 2024
Respuesta de Terika W. ( Assistant General Manager), el 13 ene. 2024
Thank you Adam!

10/10 Excelente

Kent S

Se hospedó 3 noches en diciembre de 2023
Respuesta de Terika W. ( Assistant General Manager), el 13 ene. 2024
Thank you!