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Opiniones de Hilton Tampa Downtown

3.5 out of 5
Hilton Tampa Downtown
211 N Tampa Street, Tampa, FL

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 447 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 252 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 147 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 84 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 72 de 1002 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.6/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Karina M

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Erandell, el 22 may. 2023
Thank you for the 10 out of 10 review.

10/10 Excelente

Fabiana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Erandell, el 22 feb. 2023
We appreciate the 10 out of 10 review of the hotel. We look forward to welcoming you back again.

10/10 Excelente

Alvaro

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

johanny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encanto ❤️
Se hospedó 1 noche en mayo de 2022
Respuesta de Erandell, el 13 jun. 2022
Thank you for the 5 out of 5 review. We look forward to your return visit.

10/10 Excelente

FARHILDA

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Me gusto mucho
Se hospedó 1 noche en mayo de 2022
Respuesta de Erandell, el 13 jun. 2022
Thank you very much for the 5 out of 5 review. We look forward to your return stay!

10/10 Excelente

Kenia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021

2/10 Terrible

Cliente verificado

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
La limpieza terrible, cuando abrimos la puerta de la habitación estaban tiradas en el piso las toallas mojadas y sucias del huésped anterior. Que desagradable!!!
Se hospedó 1 noche en abril de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en septiembre de 2019
Respuesta de Andrew L - Front Office Manager, el 18 oct. 2019
Thank you Anonymous for taking time to share your experience. We appreciate your generous score of 5 out of 5 and hope to see you again soon.

4/10 Malo

Cliente verificado

Viaje de negocios, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Escaso servicio, en la piscina un domingo, sin personal. En el bar con prisas para cerrar. La habitación bastante pequeña para su precio y la categoría del hotel. En general buscaremos otras opciones en Tampa la próxima vez.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service , el 18 abr. 2024
Thank you for your rating, Christopher! We are thrilled to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excelente

martha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer service , el 13 abr. 2024
Thank you for taking the time to share your positive rating, Martha! We are thrilled that you enjoyed your stay and that our facilities and services met your expectations. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excelente

Connor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service , el 11 abr. 2024
Thank you for taking the time to share your positive experience, Connor! We are thrilled to hear that you enjoyed your stay and that our facilities and services met your expectations. Your kind words serve as encouragement for our team to continue delivering excellent service. We look forward to welcoming you back for another wonderful stay in the future.

2/10 Terrible

Sabrena

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
No running hot water and shower did not drain properly, we checked out early and stayed at another property
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service , el 11 abr. 2024
Thank you for sharing your feedback regarding your recent stay, Sabrena. We sincerely apologize for the inconvenience you experienced with the lack of hot water and drainage issues in your shower. We take such matters very seriously and have promptly addressed these concerns with our maintenance team to ensure they are resolved immediately. It is truly disheartening to hear that your experience fell short of expectations, and we regret that we were unable to rectify the situation during your stay. We understand the importance of a comfortable and enjoyable stay for our guests, and we hope you will consider giving us another opportunity to exceed your expectations in the future.

6/10 Aceptable

Autumn

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service , el 10 abr. 2024
Thank you for your rating, Autumn. We are disappointed to see that your time with us did not meet our high standards. If you have specific suggestions on how we can improve, please reach out to us. We hope to have another opportunity to welcome you back and provide you with the excellent experience you deserve.

2/10 Terrible

Ricardo

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Deception in entry. Was told of a 30$ credit to food AND beverage. Clarified this is 30$ to in hotel Starbucks and 30$ to in hotel dining. This was coupled with a mandatory 300$ charge on presentation. Come check out, the bill only included 30$ credit. The fault was placed on me as the front desk denied claiming 30$ and I am left with the charge. Will NOT recommend this location.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service , el 6 abr. 2024
Thank you for your feedback, Ricardo. We apologize for any confusion regarding the credits offered during your stay. It's disappointing to hear about your experience with the billing discrepancy and the miscommunication from our front desk. Please know that we take your feedback seriously, and we will address this issue to ensure clearer communication in the future. We understand your frustration and regret any inconvenience caused. We hope to have the opportunity to regain your trust and provide you with a more positive experience should you choose to visit us again in the future.

10/10 Excelente

Vera

Le gustó: Limpieza
.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service , el 6 abr. 2024
Thank you for your perfect rating, Vera! Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future!

4/10 Malo

Tara

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was not worth 480.00 .. very dated and dirty… the bathroom felt like a locker room and was not clean.. the staff was very unfriendly.. we had dinner there and the waiter was miserable because he was overwhelmed with no help.. I was very disappointed.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service , el 5 abr. 2024
We apologize for the disappointment and inconvenience you experienced during your recent stay, Tara. It's disheartening to hear that the room did not meet your expectations in terms of cleanliness and comfort. We regret any unfriendliness you encountered from our staff and the lack of assistance during dinner service. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The rooms, staff, bathrooms and amenities were really lovely. Lone female travelled with a child and I felt very safe in and around the hotel. The room and bathroom were small but very clean and comfortable. Negative points were that the pool bar wasn’t open during the week and that wasn’t made very clear (albeit was in the literature) and the hot tub was not well maintained - water level was low and there was green scum on the tiles (and cigarette butts on the steps both times we went) overall a great price and location.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service , el 30 mar. 2024
Thank you for your positive feedback, Kelly! We're delighted to hear that you found our rooms, staff, bathrooms, and amenities lovely, and that you felt safe during your stay. It's wonderful to know that you appreciated the cleanliness and comfort of the room and bathroom. However, we apologize for any inconvenience caused by the pool bar not being open during the week and the condition of the hot tub. Your feedback is important to us, and we will address these issues to ensure a more enjoyable experience for our guests. We're glad you enjoyed the great price and location, and we look forward to welcoming you back for another pleasant stay in the future.

8/10 Bueno

Nevert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location and value for money versus other properties. Nice size room and beds.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service , el 26 mar. 2024
Thank you for your review, Nevert. We are glad to hear that you enjoyed location, and the size of our rooms and beds. We hope to welcome you back again soon for an even better experience.

10/10 Excelente

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service , el 27 mar. 2024
Thank you for your high review, Jessica! We are delighted to know that you enjoyed your experience. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excelente

Derek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing hotel. I’ll definitely be staying here again
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service , el 19 mar. 2024
Thank you for your review, Derek! We are thrilled to know that you enjoyed your experience. We look forward to serving you again soon.

10/10 Excelente

Bryan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love downtown atmosphere
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer service , el 12 mar. 2024
Thank you for choosing us, Bryan! We are glad that you enjoyed your stay, and the downtown atmosphere. It was our pleasure to welcome you and we hope to do so again soon.

8/10 Bueno

Ronald, Reidsville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer service , el 12 mar. 2024
Thank you for your rating, Ronald. We are glad that your overall stay was positive. However, if you have any specific suggestions about how we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

8/10 Bueno

Kathryn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service , el 7 mar. 2024
Thank you for your rating, Kathryn. We are glad to see that your overall experience was positive. However, if you have specific feedback about ho we can earn that final star, please reach out to us. We hope to welcome you back again soon for an even better experience.

4/10 Malo

emilie

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service , el 25 mar. 2024
Thank you for your rating, Emilie. We are sorry to learn that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to have an opportunity to regain your trust, and provide you with the excellent experience you deserve in the future.

10/10 Excelente

Mayra

Se hospedó 2 noches en febrero de 2024
Respuesta de Customer service , el 21 mar. 2024
Thank you for your high rating, Mayra! We are thrilled to know that you enjoyed your experience. We hope to welcome you back again soon for another wonderful stay.

10/10 Excelente

Vincent

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My sink was a l clogged a little but it was resolved quickly. Staff were friendly and attentive to visitor needs.
Se hospedó 3 noches en febrero de 2024
Respuesta de Customer Service , el 21 feb. 2024
Thank you for choosing us, Vincent! We appreciate your 5 star rating and your mention of how quickly we resolved the issue with your sink. It’s great to hear that our staff was friendly and attentive. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.

10/10 Excelente

Renee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed at this hotel to attend an event at Amalie Arena, location was perfect and there's a free trolly that takes you there. Room was clean, and had no smells like some hotels. My only complaint is they texted me after I checked out to receive my Hilton Honors bonus points when I called to have them applied they stated it could only be done in person. I explained to them they sent a text hours after I left and the front desk made no mention of this. Guest Services still did not agree to award me my points.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service , el 6 feb. 2024
We're glad to hear that the hotel's location and cleanliness met your expectations during your stay for the event at Amalie Arena, Renee. However, we apologize for the inconvenience you experienced regarding the Hilton Honors bonus points. We'll be sure to share your feedback with the management team to ensure better communication and resolution processes. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience.

8/10 Bueno

Andrea

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer service , el 21 mar. 2024
Thank you for choosing us, Andrea. We are glad that your overall stay was positive. However, if you have feedback about how we can improve, please reach out to us. We hope to welcome you back again soon for an improved experience.

4/10 Malo

Joshua

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service , el 5 feb. 2024
Thank you for your rating, Joshua. We are disappointed to see that your time with us did not meet our high standards. If you have specific information you can share about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the wonderful experience that you deserve.

10/10 Excelente

Katie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean! Plus a great taproom across the street!
Se hospedó 1 noche en enero de 2024
Respuesta de Customer service, el 30 ene. 2024
Thank you for your review, Katie! We are thrilled to see your high rating, and to know that you enjoyed the cleanliness and location. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Excelente

Lori

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property in a convenient area to where I needed to be
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service , el 29 ene. 2024
Thank you for choosing us, Lori ! We are thrilled to hear that you enjoyed our nice property, and that our location was convenient to you. It was our pleasure to serve you, and we hope to welcome you back again soon for another wonderful experience.

6/10 Aceptable

Jennifer

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service , el 30 ene. 2024
Thank you for your rating, Jennifer. We are disappointed to see that your time with us did not meet our high standards. If you have any information you can share about aspects of your stay that we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that we are known for and that you deserve.

8/10 Bueno

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service , el 20 ene. 2024
Thank you for choosing us, Steven. We’re glad to see that your overall stay with us was positive. However, if you have any information you can share with us about how we can further improve our service, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the flawless experience that you deserve.

8/10 Bueno

Stefanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ganz ok
alles in allem ganz gut, nur hatten wir am abend zuvor angefragt, ob es möglich wäre etwas früher einzuchecken und der mitarbeitende an der rezeption meinte, nachdem er es scheinbar eingegend überprüft hatte, dass es gar kein problem sei. ich hatte die zeit nochmals mit 12 uhr mittags bestätigt und er hat bejaht. als wir dann um diese zeit einchecken wollten, hiess es, dass kein zimmer parat sei und wir warten müssten. das war tatsächlich etwas blöd, weil wir komplett umplanen mussten und dann erst relativ spät einchecken konnten… nicht angenehm. das zimmer war dann ganz ok, obwohl der gleich angrenzende lift praktisch durchgehend lief und relativ laut war
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service , el 20 ene. 2024
Vielen Dank für Ihr Feedback, und es tut uns aufrichtig leid, dass es beim Einchecken zu Unannehmlichkeiten kam, Stefanie. Wir entschuldigen uns für die Missverständnisse und die dadurch verursachten Umstände, insbesondere nach Ihrer vorherigen Anfrage. Wir werden diesen Vorfall intern überprüfen, um sicherzustellen, dass sich solche Situationen nicht wiederholen. Ihr Hinweis bezüglich des Lärms vom angrenzenden Aufzug wird ebenfalls ernst genommen, und wir werden Möglichkeiten prüfen, dies zu verbessern. Wir schätzen Ihre ehrliche Rückmeldung und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Sie von unserem verbesserten Service zu überzeugen.

10/10 Excelente

Safaa, Davie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Customer Service , el 19 ene. 2024
Thank you for your five out of five rating, Safaa! We are thrilled to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back again in the near future.

10/10 Excelente

nalinrat

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer service , el 16 ene. 2024
Thank you for choosing us, Nalinrat! We are delighted to see your 5/5 rating, and to know that you enjoyed your time with us. It was our pleasure to serve you, and we hope to welcome you back again soon for an equally satisfying experience.

6/10 Aceptable

Stephen

Le gustó: Limpieza y servicio y personal
The property is beautiful and the staff is very friendly and professional. A few items that turn a 5 star rating into a 3 include: room fridge was warm and coils covered in ice so it was unusable. The bedroom safe battery was dead and it needed to be serviced to work. Otherwise, we liked the hotel, the bar area and the room overall.
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service , el 13 ene. 2024
Thank you for your feedback, Stephen. We appreciate that you mentioned the positive aspects of your stay such our beautiful property and professional and friendly staff. However, we would like to apologize for the issues you experienced during your time with us. We will make sure to pass these comments along to the appropriate staff so that they ensure that it does not happen again. We hope to have another opportunity to welcome you back in the future and provide you with the flawless experience that you deserve.

8/10 Bueno

Meredith

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Customer service, el 12 ene. 2024
Thank you for choosing us, Meredith. We are glad to see that your overall stay was positive. However, we hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Excelente

Nuresha

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Customer service , el 11 ene. 2024
Thank you for choosing us, Nuresha! We are thrilled to know that you enjoyed your time with us, and we hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service , el 9 ene. 2024
Thank you for your rating. We are delighted to see that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 Excelente

Simira

Viaje en pareja
Le gustó: Servicios
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service , el 8 ene. 2024
Thank you for your rating, Simira! We are delighted to know that you enjoyed your stay, and we hope to have another opportunity to welcome you back in the future for another great experience.

6/10 Aceptable

Edna, Piantini

Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service , el 31 ene. 2024
Thank you for choosing us, Edna. We are sorry to see that your stay with us did not meet our high standards. If you have any specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

8/10 Bueno

Erika

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The bar closed way too early Friday and Saturday and there was plenty of people there. Very rude turning lights off and on. Should be open more hours and be nicer
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service , el 31 ene. 2024
Thank you for your review, Erika. We appreciate your feedback and will certainly take it into consideration. We apologize for any inconvenience caused by the bars' closing time and hope that, despite this, the rest of your stay was positive. We look forward to another opportunity to welcome you back in the future for an even better experience.

8/10 Bueno

Elaine

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service , el 8 ene. 2024
Thank you for your rating, Elaine. We are glad to know that your overall stay was positive. However, we hope to learn more about how we can improve further. We hope to have another opportunity to welcome you back in the future, and provide you with a flawless experience that you deserve.

10/10 Excelente

Robert, Decatur

Great
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service , el 1 ene. 2024
Thank you for your high rating, Robert! We are thrilled to know that you enjoyed your stay, and that you would call it great. It was our pleasure to provide the highest level of quality and service, and we hope to have another opportunity to welcome you back.

10/10 Excelente

Kamaldeep

Viaje en pareja
Le gustó: Limpieza y servicios
Se hospedó 7 noches en diciembre de 2023
Respuesta de Customer Service , el 31 dic. 2023
Thank you for your 5 out of 5 review, Kamaldeep. We are thrilled to know that you enjoyed your time with us and we hope to welcome you back again soon for an equally satisfying experience.

10/10 Excelente

Brad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Love the Hilton!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service , el 31 dic. 2023
Thank you for choosing us, Brad! We are thrilled to hear that you enjoyed your stay, and that you love the Hilton brand. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This hotel provided the service that you would expect, and it is perfectly located for both personal and business trips.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service , el 27 dic. 2023
Thank you for taking the time to share your positive feedback with us. We're delighted to see that you gave us a 10 out of 10 rating and that our hotel provided the service you expected. We're pleased that our location is convenient for both personal and business trips. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future.

10/10 Excelente

Mr. Alex

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
sweet
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service , el 23 dic. 2023
Thank you for choosing us, Mr. Alex. We’re thrilled to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon for another great experience.