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Opiniones de As Cascatas Golf Resort & Spa

5 out of 5
As Cascatas Golf Resort & Spa
Rua Do Brasil, Lote 4.11.1b, Loulé

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 296 de 402 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 83 de 402 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 14 de 402 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 402 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 1 de 402 opiniones" "

9.6/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

ABDELILLAH

Viaje en pareja
Le gustó: Limpieza
literie inconfortable
Se hospedó 2 noches en enero de 2023
Respuesta de Management, el 30 ene. 2023
Merci d'avoir choisi nos résidences touristiques et pris le temps de nous confier vos impressions suite à votre séjour. Nous présentons nos sincères excuses pour toutes les insuffisances et poursuivrons nos efforts d'amélioration continue afin de regagner votre confiance lors d’un prochain séjour.

10/10 Excelente

Patricia, Mexicali, Baja California. México

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amplia suite familiar. Limpieza impecable. Personal amable. No está pegado a la zona de restaurantes pero el autobús del propio hotel nos trasladó a la playa y a la plaza principal. Lugar perfecto para escapar del bullicio. Piscinas espectaculares!!
Se hospedó 5 noches en julio de 2018
Respuesta de general manager, el 4 ago. 2018
Estimada Huésped, Nos alegramos que su valoración sea tan positiva y que haya disfrutado tanto del resort. Muchas gracias por tan amables comentarios. Estaremos encantados de volverle a recibir. Saludos cordiales, Dinis Pires director general

8/10 Bueno

pako, galicia

Le gustó: Servicio y personal y comodidad de las habitaciones
buen club de playa, bien comunicado.
Poca animación, zona de piscina con tumbonas muy peqagas unas a otras, por lo demás buen hotel

10/10 Excelente

José Miguel, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable para cualquier tipo de viaje.
Fantástico.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Eduardo, Tarifa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super apartamento
Excelente hotel. Está ubicado en una zona residencial entre campos de golf y urbanizaciones privadas. Está dentro de un recinto cerrado compartiendo instalaciones con Hilton, pero con una recepcion más modesta y diferente a la entrada del hotel. El apartamento es muy completo, amplio y bien equipado. con varias terrazas, tranquilos, y cocina de lujo: electrodomesticos siemens, plasmas en cada habitacion, jacuzzi... vamos, para quedarse a vivir. El personal de recepcion es estupendo. Muy servicial. Desayuno correcto. Varidead la justa y calidad rozando el limite. Las piscinas están muy bien, como hay 5, no se llegan a masificar. El garaje está incluido en el precio, no así el wifi, que cuesta 7 euros la hora. Un disparate. La zona está regular, muy turistica, tipo Benalmadena o Puerto Banús. Merece la pena escaparse por pueblecitos tipo Avor, con más sabor portugués.

10/10 Excelente

Alla

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fantastic!!! everything is very modern, very clean, a hotel that you want to return to!
Se hospedó 4 noches en enero de 2024
Respuesta de general manager, el 6 feb. 2024
Thank you for your glowing review! We're thrilled to hear that you found everything modern, clean, and welcoming. It's always our aim to provide a memorable experience, and we're delighted that you're eager to return. Looking forward to hosting you again soon!Warm regards,Mário Custódio

10/10 Excelente

Daniel

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Mycket bra boende !!
Se hospedó 7 noches en noviembre de 2023
Respuesta de general manager, el 28 nov. 2023
Tack så mycket för att du delade din positiva upplevelse med oss! Det gläder oss att höra att du trivdes under din vistelse.Vi ser fram emot att välkomna dig tillbaka och ge dig en lika fantastisk upplevelse i framtiden.Vänliga hälsningar,Mário CustódioHotelldirektör

10/10 Excelente

Roland

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 8 noches en octubre de 2023
Respuesta de general manager, el 6 nov. 2023
Dear Guest,We appreciate your perfect score for our resort. Your satisfaction is our top priority, and we're delighted to see that you had a fantastic experience. Thank you for choosing us, and we look forward to serving you again in the future.Best regards,Mário CustódioGeneral Manager

10/10 Excelente

Ken

Le gustó: Limpieza y comodidad de las habitaciones
Very Good but not Excellent
Pretty nice resort if you golf. A bit far from the old town to walk.
Se hospedó 11 noches en septiembre de 2023
Respuesta de general manager, el 9 oct. 2023
Thank you for choosing our apartments for your holiday and reviewing your experience. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excelente

Mamadu

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
No words to describe the wonderful experience and the amazing facility. I can’t wait to come back.
Se hospedó 3 noches en septiembre de 2023
Respuesta de general manager, el 25 sept. 2023
We are thrilled you had a memorable experience at our resort and can't wait to welcome you back!

10/10 Excelente

Erik

Se hospedó 3 noches en septiembre de 2023
Respuesta de general manager, el 20 sept. 2023
We are thrilled you enjoyed your stay and thank you for rating your experience.

10/10 Excelente

Maria, Crowborough

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Another wonderful stay! Special requests were also given and staff were very friendly and helpful. Pathways are starting to look a bit tired and need to be repaired. Disappointing that the jacuzzi in the pool still isn’t fixed for a second year.
Se hospedó 11 noches en septiembre de 2023
Respuesta de general manager, el 13 sept. 2023
Thank you for your recent stay and feedback. We're glad you had a wonderful time and appreciated our staff's assistance.We're sorry to hear about the pathways and the jacuzzi. We're working on improving the pathways, and we understand your frustration with the jacuzzi issue. We're actively addressing it.We value your input and hope to provide an even better experience on your next visit.

10/10 Excelente

Mark Francis

Le gustó: Limpieza, servicios, condiciones de la propiedad
Everything was perfect, property was amazing and staff were lovely. Will definitely be back again.
Se hospedó 14 noches en agosto de 2023
Respuesta de general manager, el 28 ago. 2023
We can't wait to welcome you back for another memorable experience. Your enthusiasm and intention to return mean the world to us. Looking forward to your next visit!

8/10 Bueno

Catherine

Viaje familiar
Le gustó: Limpieza y servicios
This is a four stars hotel, not five. You need to walk to the affiliated hotel to get pool towels, ice and take the shuttle to go to the marina. The room furniture need to be upgraded. Housekeeping- they were unable to provide daily small face towels.
Se hospedó 5 noches en julio de 2023
Respuesta de general manager, el 25 jul. 2023
We apologise for the shortcomings in the service but trust you had an overall pleasant experience and we hope you will visit again soon!

10/10 Excelente

Steve

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We found our 2 bedroom apartment to be clean and spacious. The pool was a bit busy but the larger Hilton pool always had space. The Hilton buffet breakfast was excellent and barely a 2 minute walk through the pool area.
Se hospedó 7 noches en junio de 2023
Respuesta de general manager, el 3 jul. 2023
It is lovely to see your 5/5 rating and positive feedback! We are thrilled you enjoyed your stay at our resort and look forward to welcoming you back.

10/10 Excelente

Edel

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
The apartments were extremely spacious and had everything one would need. The resort itself had beautiful grounds, pools and spa all of which made the stay a really enjoyable stay. Cant wait to return!
Se hospedó 7 noches en junio de 2023
Respuesta de general manager, el 3 jul. 2023
We are delighted to hear that you were so impressed with our apartments and resort facilities, and can't wait to welcome you back!

10/10 Excelente

Donall, Belfast

Se hospedó 7 noches en junio de 2023
Respuesta de general manager, el 25 jul. 2023
We trust you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Carmel

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 7 noches en junio de 2023
Respuesta de general manager, el 26 jun. 2023
From all of us at the Cascatas Resort, we thank you for the excellent rating and hope to see you again soon.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Excellent stay at As Cascatas. Apartments are large and comfotable and breakfast is great.
Se hospedó 8 noches en junio de 2023
Respuesta de general manager, el 19 jun. 2023
We are thrilled you had an excellent stay at our resort and very much look forward to welcoming you back.

10/10 Excelente

Vincent

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 12 noches en junio de 2023
Respuesta de general manager, el 19 jun. 2023
From all of us at the Cascatas Resort, we thank you for the excellent rating and hope to see you again soon.

10/10 Excelente

Jane

Se hospedó 8 noches en mayo de 2023
Respuesta de general manager, el 30 jun. 2023
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of your holiday experience. Looking forward to welcoming you back!

10/10 Excelente

Jane

Se hospedó 8 noches en mayo de 2023
Respuesta de general manager, el 30 jun. 2023
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of your holiday experience. Looking forward to welcoming you back!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de general manager, el 1 jun. 2023
The team at "As Cascatas" thanks you for your preference and the excellent rating. We look forward to your next visit.

10/10 Excelente

Sandra, hillside

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
Excellent service people were nice and polite very professional
Se hospedó 7 noches en mayo de 2023
Respuesta de general manager, el 29 may. 2023
We are happy to see your 5/5 rating! We thank you for allowing us to be a part of an excellent experience and very much look forward to welcoming you back.

10/10 Excelente

margaret

Le gustó: Limpieza y comodidad de las habitaciones
The Hard bed let the place down
The Weather was good for the first week of May 28c , the facilities were excellent , the property had everything and more that you would have in your home . you could avail of the Breakfast in the Main Hotel. This was great value for money. we eat in the restaurant on one evening the food was Average not 4 star standard and some of what we asked for was wrong .the space was cold and lacked atmosphere , whilst there another table were complaining about their order , the bar food during the day was better than the restaurant and the service from the staff both in the morning and at lunch was far better Friendly and seemed more engaged. Apart from the dining experience the only other issue I had was with the Bed . its was like a rock not to my preference .i said it to the girl on reception when I was leaving because overall the stay was fantastic and I don't like to give a review without telling the Hotel . great value for Money , Private quiet , i just had to sleep on the couch .it would be 10/10 if not for the bed and the evening restaurant .
Se hospedó 5 noches en abril de 2023
Respuesta de general manager, el 22 may. 2023
Thank you for staying with us and sharing your feedback about the accommodations and resort facilities. We are pleased you enjoyed the overall experience but very much regret to hear of your dissatisfaction with the dining experience at one of our restaurants and the uncomfortable mattress. We would be very happy to welcome you back and assign you a different apartment on your next visit to the resort.Kind regards,Mário Custódio

10/10 Excelente

Lorraine

Viaje en grupo
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 7 noches en mayo de 2023
Respuesta de general manager, el 15 may. 2023
We appreciate the top rating and trust you had an excellent stay at our resort. Thank you for your visit and we hope to see you back again soon. Kind regards, Mário Custódio general manager

10/10 Excelente

Jean Charles

Se hospedó 7 noches en abril de 2023
Respuesta de general manager, el 2 may. 2023
Thank you so much for your rating. We trust you had a pleasant stay and hope to welcome you back to our resort.

10/10 Excelente

Fiona

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Beautiful apartments, very clean and pool and hotel grounds are fabulous! Friendly staff.
Se hospedó 5 noches en abril de 2023
Respuesta de general manager, el 2 may. 2023
We thank you for the excellent feedback, which made our team very proud and are looking forward to your future stays with us. Kind regards,Mário Custódio

4/10 Malo

Dorsena

Viaje familiar
No le gustó: Limpieza
Although the staff were friendly enough, definitely would not return. My best interpretation of this “5 star” resort is the stepchild of the Hilton. Although you can utilize the amenities and restaurants from the Hilton, it’s a little walk. I ended up checking out after 24hrs of overheated tile floors and an ant infestation in the master bathroom. Checked into the Wyndham Grand Algarve about 20 min drive away and had the most amazing stay of my life.
Se hospedó 4 noches en febrero de 2023
Respuesta de Management, el 22 feb. 2023
We regret that you were disappointed with your stay and apologise for the shortcomings and inconvenience caused. We will continue our ongoing efforts for improvement in our commitment to providing all our guests with rewarding holidays. We thank you for your visit and wish you safe travels.

4/10 Malo

Manfred

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Das halbe Apparment war nicht beheizt, auch der tägliche Besuch des Haustechnikers konnte keine Lösung beitragen. Nachdem es in der Nacht nur 2-5 Grad Außentemp. hatte war es in den Zimmer eiskalt.
Se hospedó 3 noches en enero de 2023
Respuesta de Management, el 1 feb. 2023
We thank you for your review and regret to learn of the unsatisfactory heating of the apartment. We apologise for the inconvenience caused and will have our technicians attend to the issue immediately. We hope you will return to the resort and give us the opportunity to restore your faith in our property.

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2023
Respuesta de Management, el 23 ene. 2023
The team at "As Cascatas" thanks you for your preference and the excellent rating. We trust you enjoyed your stay and look forward to your next visit.

10/10 Excelente

Daniel

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Gerência do hotel, el 9 ene. 2023
We are happy to see your 10/10 rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

10/10 Excelente

Wendy Nicola

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Absolutely excellent experience we go there every year!
Respuesta de general manager, el 2 ene. 2023
The team at As Cascatas thanks you for your preference and the excellent feedback. We appreciate your loyalty and look forward to welcoming you back each year.

10/10 Excelente

Serge

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2022
Respuesta de general manager, el 15 dic. 2022
We are happy to see your 10/10 rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

10/10 Excelente

Serge

Viaje de negocios
Le gustó: Limpieza y comodidad de las habitaciones
Super
Séjour très très agréable. Chambre propre vaste et très bien équipée
Se hospedó 4 noches en noviembre de 2022
Respuesta de general manager, el 15 dic. 2022
Nous sommes ravis que les prestations aient été à la hauteur de vos attentes, et souhaitons de tout cœur avoir le plaisir de vous accueillir à nouveau dans un future proche.

10/10 Excelente

Ian

Le gustó: Limpieza y comodidad de las habitaciones
Superb
Fantastic apartment, very clean and very spacious.
Se hospedó 1 noche en noviembre de 2022
Respuesta de general manager, el 15 dic. 2022
The team at As Cascatas thanks you for your preference and the excellent feedback. We are thrilled you enjoyed the accommodations and very much look forward to welcoming you back.

10/10 Excelente

Anita

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Vanessa at front desk was informative and a pleasure. It was great to share ammenties with the hilton as they are attached. Was sad that people found our front desk to be small. Our suite was bigger than our house so you cantvhave everything. If you like small hotel rooms or prefer suites with ample space and all amenities of home. Personally we loved having space and not the hissle & bustle of a hotel. Cant wait to go back next year.
Se hospedó 5 noches en octubre de 2022
Respuesta de general manager, el 2 nov. 2022
Thank you for staying with us and sharing such positive feedback about our accommodations and resort facilities. We are delighted you enjoyed your stay at As Cascatas and look forward to welcoming you back again next year.

10/10 Excelente

Francois

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Feeling like in a small apartment. Using all Hilton facilities.
Se hospedó 7 noches en octubre de 2022
Respuesta de general manager, el 27 oct. 2022
We are thrilled you are enjoying your stay at our resort and very much appreciate your feedback.

10/10 Excelente

Laura Lee

Viaje en grupo
Le gustó: Condiciones de la propiedad
Loved the spa and pool area. Restaurants need to upgrade.
Se hospedó 3 noches en octubre de 2022
Respuesta de general manager, el 25 oct. 2022
Thank you for your visit and the excellent review. Refurbishment of the restaurants is already underway. We hope to see you again soon.

10/10 Excelente

Michael

Le gustó: Limpieza y comodidad de las habitaciones
Great will return
These are lovely apartments within the Hilton complex in Vilamoura. While benefiting from the hotels facilities we found the apartments more spacious and quieter than the hotel. Having their own friendly reception and parking was a bonus. Our apartment was cleaned daily and was spotless if a little tired. We really enjoyed our stay and will return.
Se hospedó 7 noches en septiembre de 2022
Respuesta de general manager, el 3 oct. 2022
We are thrilled you enjoyed our hospitality and had a flawless experience at our resort.We appreciate the excellent feedback and look forward to your return.

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
We stayed in 2 bed apartment which was excellent. Plenty of room for the 4 of us, with a great kitchen , 2 bathrooms,large lounge area and 2 balconies. Nearest supermarket is a 10 minute walk and marina was a 5 minute drive away ( 4 euros via Uber or use the free hourly shuttle). We also had full use of the excellent Hilton Hotel facilities next door and enjoyed the amazing breakfast there every morning ( worth prepaying for). I would thoroughly recommend these apartments.
Se hospedó 10 noches en septiembre de 2022
Respuesta de general manager, el 18 oct. 2022
Thank you for staying with us and sharing such positive feedback about our accommodations and resort facilities. We are delighted you enjoyed your stay at As Cascatas and hope to become your holiday destination of choice in the years ahead.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Overall stay was excellent. Staff very attentive. Pool bar not open during stay , which was inconvenient for food and drinks ..
Se hospedó 9 noches en agosto de 2022
Respuesta de general manager, el 31 ago. 2022
Thank you for your visit and the positive review. Our apologies for the inconvenience of the pool bar not being open. We are thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 Excelente

Christos

Se hospedó 4 noches en agosto de 2022
Respuesta de general manager, el 15 dic. 2022
We are happy to see your 5/5 rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

8/10 Bueno

Daniele

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Appartements très spacieux, bien équipés. Literie très agréable. Très propre. Mobilier et déco des chambres pourraient être modernisés. Personnel de la réception un peu froid.
Se hospedó 9 noches en julio de 2022
Respuesta de general manager, el 1 ago. 2022
Merci pour votre visite et l'avis globalement favorable. Bien que nous n'ayons pas répondu à toutes vos attentes, nous croyons que vous ayez passé un agréable séjour et espérons vous accueillir à nouveau chez nous.

10/10 Excelente

Colin

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great stay with family
Really enjoyable stay with two kids under 4. Staff at breakfast were excellent, as were the housekeeping staff. Accommodation was spacious. Plenty of sun loungers. Very little to fault. Will visit again.
Se hospedó 7 noches en mayo de 2022
Respuesta de general manager, el 6 jun. 2022
We're thrilled you had a flawless experience and enjoyed your family holiday at our resort. Thank you for your preference and the excellent feedback. We are looking forward to your return.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 7 noches en abril de 2022
Respuesta de general manager, el 26 abr. 2022
We are happy to see your 5* rating! Thanks for allowing us to be a part of a memorable experience. We look forward to welcoming you back.

10/10 Excelente

Dermot

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Easter Family Holiday
We had a fantastic stay at As Cascatas. The staff are extremely helpful and the cleanliness of the rooms is to be commended. The facilities in the 2 bedroom apartment which we stayed in was excellent and would highly recommend. We are looking forward already to heading back next year.
Se hospedó 5 noches en abril de 2022
Respuesta de general manager, el 19 abr. 2022
The team at As Cascatas thanks you for your preference and the excellent feedback. We are thrilled you enjoyed your Easter family holiday at our resort and very much look forward to welcoming you all back.

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Prettig verblijf
De 2- kamerappartementen zijn zeer ruim met voldoende faciliteiten om heerlijk te genieten! Onze tienerkinderen voelden zich thuis en genoten van het Hilton complex.
Se hospedó 6 noches en enero de 2022
Respuesta de general manager, el 10 ene. 2022
Thank you for staying with us and sharing such positive feedback about our resort accommodations and facilities. We are delighted your children felt so at home at As Cascatas and we hope to continue to be your family destination of choice in the years ahead.