Dear Amairani, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hi Amando,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the situation you mentioned, at Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changesThank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hello Jesus,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It's thrilling to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely,Recordo Rediresponse Specialist

Dear Mauricio,Thank you for taking the time to complete our guest survey regarding your recent stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. I was thrilled to see everything was good, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

Hello Kipcia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 4/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hola Edgar,El personal y yo vimos su encuesta luego de su reciente estadía en HomeTowne Studios Salt Lake City - Mid Valley. Lamento que su experiencia haya sido menos que ideal debido al mal servicio recibido por parte del personal. Acepte nuestras disculpas por el impacto que esto tuvo en su estadía. En Red Roof, nuestra intención es tener su confianza en nuestras capacidades para prevenir problemas similares en el futuro. Sus comentarios son fundamentales ya que nos esforzamos por brindar una estadía limpia, cómoda y basada en el valor a todos los huéspedes.Tenga en cuenta que lo valoramos como nuestro invitado y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Atentamente,OliviaEspecialista en RediResponse

Estimado Edgar,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. Agradecemos sinceramente sus comentarios y lamentamos que no esté satisfecho con su experiencia. Usted indicó que no estaba satisfecho con lo que describió como no estar satisfecho con nuestra clientela. Tendremos en cuenta sus comentarios para realizar cambios que mejoren la experiencia de nuestros clientes. Espero que regrese a nuestro hotel o a cualquiera de nuestras otras ubicaciones de marca en el futuro.Atentamente,antonio,Gestión de techo rojo

Hello Miguel, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management

Querido Miguel,Gracias por tomarse el tiempo para completar nuestra encuesta de invitados. Agradezco sus comentarios sobre su reciente estadía en Home Towne Studios by Red Roof Salt Lake City - Mid Valley. Agradecemos su amable comentario destacando su excelente estadía. Los comentarios de nuestros huéspedes siempre son bienvenidos, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verte en tus futuros viajes.Atentamente,Kerry LeeEspecialista en RediResponse

Hello Maria,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I'm sorry to hear that you experienced such disheartening situation, where you were given the key to someone else room. You indicated there was a leak which created a puddle in the room. Please accept our sincerest apologies. We will work on getting that fixed to prevent such poor experience for anyone else. We hope that you will give us the opportunity to provide you with a better stay the next time you re in the area.Sincerely,RecordoRediresponse Specialist

Hello Eduardo,Your review of the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements. Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRed Roof ManagementRediResponse Specialist

Dear Sergio: WOW thank for your review! Look's like with a little effort, we can earn a 10 out of 10. Please come back and share your comments with us, so we can make your next experience with a great one. Thanks again!

Dear Teofila: Thank you very much for allowing us the opportunity to serve you. It is our pleasure having you as our guest, and we hope to see yo back soon! Thanks again

Gracias por tus comentarios. vamos a mejorar.

Dear Daniel: Gracias por darnos la oportunidad de servirte, fue nuestro placer servirtles. Esperamos poder servirle en su proxima visita a Salt Lake City. Gracias

Daniel nuevamente Gracias por darnos la oportunidad de servirle y le aseguro que sus comentarios nos ayudaran para servirle mejor. Gracias y disculpenos por la falta de servicio.

Dear Juan: Thank you very much for being our guest! It is our absolute pleasure to serve you. My staff and I would like to have you back, so we can earn 10 out of 10. Thanks

Dear Victor: Thank you for staying with us! It is our pleasure serving you. On behalf of my staff and I, we would like to apologize for failing to make your stay a better one. I hope we can serve you again in a future date, so we can make your stay a great one.

Dear Sergio, Thank you for staying with us! We hope to see you soon

Juan le damos las gracias por tomar su tiempo para darnos su opinion.

Hey Eva,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aim to provide our guest with a home away from home experience and we're happy to have achieve a perfect experience with you. HomeTowne Studios always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Floyd. The staff and I at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley were disappointed to see your 1/5 score following your stay. While I am happy that you found our staff to be nice, you stated that the lack of hot water, the faulty keys and the other listed issues hindered your stay. Your satisfaction is important to us, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for your response. However, based off our policy, we do not rent to locals and is based off your DL. Our policy is clearly posted on our desk and on the Expedia website:Policy and You need to know:Only bookings from non-local guests are accepted; guests whose residence is within 20 mi (33 km) of the property will not be allowed to check in

Thank you for your review. We enjoyed having you stay with us and look forward to seeing you again

Dear Danny,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the staff, accommodation and the conditions of the room. Your satisfaction is our priority, and we'd like to address your concerns if you can provide us with more insight on what needs improvement. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is valuable, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear John, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cabinet that was broken and the lack of cleanliness of the floor. Our team is committed to resolving issues, and we appreciate the opportunity to address your concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michelle,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It is great to read that you were pleased with the staff that checked you in and the water pressure which was good. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the room, the hair on the sheets and the other concerns you described. We're actively working to address the issues you raised, and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Travis,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Seth, We at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for your positive rating, Ryan. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I were so glad we earned your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hi Rod,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the concerns you described regarding the broken faucet, holes in walls and all other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Evan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with the upkeep of the room you were assigned, our apologies for any inconveniences. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Azucena,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. Relative to your deposit, please note that deposits may take up to 7-14 business days before reflecting on the card holders account. Should you have any further questions please feel free to reach our to our property. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Esteban,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the water temperature and the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Laura,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Rockkeem,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the inconveniences caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RedRoof Management

Hi Victoria,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the bathroom cleanliness and the other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management