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Opiniones de Castletown Hotel

3 out of 5
Castletown Hotel
Main Street, Castletown, Thurso, Scotland

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 174 de 343 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 113 de 343 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 343 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 343 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 343 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Vijay, Toronto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good. Thank you.
Se hospedó 1 noche en marzo de 2024
Respuesta de jc, el 11 mar. 2024
thank you for your stay and so pleased all was good we appreciate your time taken to post this review

10/10 Excelente

mary, BRAMBLETON

Le gustó: Condiciones de la propiedad
Se hospedó 7 noches en noviembre de 2023
Respuesta de jc, el 11 dic. 2023
thank you for your 5 out of 5 Mary we do appreciate this

10/10 Excelente

Leah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thoroughly enjoyed my stay here. Each staff member is friendly, kind, and helpful. A generous breakfast was included, and they accomodated me by serving me before hours. Housekeeping tidied my room between check in/out. Castletown Hotel is a great place to stay!
Respuesta de jc, el 16 feb. 2024
Hi Good afternoon and thankyou so much for your stay we do appreciate your review and wish you a great weekend

10/10 Excelente

mary, BRAMBLETON

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are excellent
Se hospedó 1 noche en diciembre de 2023
Respuesta de jc, el 7 dic. 2023
Hi Thank you for your stay and we do appreciate your comments thankyou

10/10 Excelente

mary, BRAMBLETON

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are the very best
Se hospedó 1 noche en diciembre de 2023
Respuesta de jc, el 6 dic. 2023
Hi Good afternoon and thank you for your stay so pleased you enjoyed our hotel and team especially. We appreciate your comments and full marks. Take Care with your travels.

10/10 Excelente

mary, BRAMBLETON

Le gustó: Condiciones de la propiedad
The staff are great
Se hospedó 1 noche en diciembre de 2023
Respuesta de jc, el 5 dic. 2023
thank you for your review score of 5 out of 5 we do appreciate this and so pleased you enjoyed our friendly team

8/10 Bueno

Gary, Burton on Trent

Viaje de negocios
Le gustó: Servicios
Lovely stay again, room was comfortable but either boiling hot or a bit cold, food good and staff excellent, looking forward to staying next time :-)
Se hospedó 4 noches en noviembre de 2023
Respuesta de jc, el 5 dic. 2023
Hi Thank you for your stay and so pleased you are looking forward to next time our team will be so pleased to welcome you back..

10/10 Excelente

Glenys

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was nothing that i could fault. Everyone was helpful and friendly and it was such a lovely place, quiet and safe.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Emma, el 29 nov. 2023
Thank you for the 5/5 review. We're glad you enjoyed your stay with us and found us to be quiet and safe. Kind Regards, Emma

10/10 Excelente

mary, BRAMBLETON

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are amazing and the food is good. The rooms are quiet and nicely decorated.
Se hospedó 28 noches en octubre de 2023
Respuesta de Emma, el 29 nov. 2023
Thank you for the 5/5 review Mary. We're glad your enjoying your stay with us. Kind Regards, Emma

10/10 Excelente

Stuart

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Gary, Burton on Trent

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice stay, comfortable / toasty / quiet room, Wi-Fi occasionally a bit iffy but not a major issue, really friendly & helpful staff, enough parking & good food options (including breakfast), will definitely use again
Se hospedó 4 noches en noviembre de 2023
Respuesta de Emma, el 17 nov. 2023
Good Evening Gary, Thank you for the review, we look forward to welcoming you on your next stay with us. Kind Regards, Emma

10/10 Excelente

Graham

Se hospedó 1 noche en noviembre de 2023
Respuesta de jc, el 15 nov. 2023
Good morning and thank you for your review our team will be so pleased to see the Ten out of Ten we appreciate this very much. Have a great day.

8/10 Bueno

Saul

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Mattress terrible. Needs to be replaced. Towels in bad shape, frayed edges, old.
Respuesta de jc, el 22 sept. 2023
Hi Thank you for your stay and for advising us of these points which we need to address we appreciate it and will speak with our management team. thank you again for your stay and hope you would return

2/10 Terrible

Kenny

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Poor service
Entered room to what sounded like a jet engine going in the wall, was told it was pump for shower next door. Room was tired needing a very good clean and decorated. Went for a shower that night, no hot water to be had and shower was trickling. Managed to get a hot shower in the morning but again very little water flow. Contacted maintenance and was told shower wasn't right. Returned later in the day to be told the owner said its ok. Checked out early and Will not use this hotel or any hotel in the group again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de jc, el 22 sept. 2023
good morning Mr Ballantyne and we are so sorry to read of your experience on this stay as its not our normal standard of service so we do apologise and would reach out to you to give us another try at any of our properties and let our owners know of the date and we can make amends in person. Thank you for comments as will help us to improve

8/10 Bueno

JASON, Chulmleigh

Le gustó: Limpieza, servicios, condiciones de la propiedad
For a cheaper hotel, this was a very pleasant place to stay while completing the NC500. Room was spacious, nice powerful shower in an en-suite (not a shower over a bath). Breakfast was OK and staff were helpful and polite. Would stay again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Emma, el 16 sept. 2023
Thank you for the review Jason we're glad you had a nice stay and would love to welcome you back. Kind Regards, Emma

10/10 Excelente

Bradley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect!
Amazing value for money, staff were fantastic. Breakfast was also amazing!
Se hospedó 1 noche en septiembre de 2023
Respuesta de jc, el 8 sept. 2023
Hi Good morning thank you for your stay and lovely review our team will be very pleased to read of your Fantastic experience and our Ten out or Ten is much appreciated.

10/10 Excelente

Edward

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice. Close to ferry. Friendly staff!
Se hospedó 1 noche en agosto de 2023
Respuesta de jc, el 31 ago. 2023
Hi good morning and thank you for your review and stay pleased our friendly team made an impression and you found us useful re the Ferry Crossing being handy.

10/10 Excelente

evelyn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fantastic
Amazing
Se hospedó 1 noche en agosto de 2023
Respuesta de Emma, el 26 ago. 2023
Thank you for the 10/10 Evelyn. Kind Regards, Emma

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Emma, el 26 ago. 2023
Thank you for the 10/10 review. Kind Regards, Emma

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Emma, el 22 ago. 2023
Thank you for the 10/10 Christine, we're glad you had a nice stay with us. Kind RegardsEmma

8/10 Bueno

Gary, Burton on Trent

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely place, lovelier staff? can always get a table in the restaurant, food very good for the price, good breakfast as well, rooms near the road are a bit noisy but would definitely stay here again.
Se hospedó 5 noches en agosto de 2023
Respuesta de jc, el 18 ago. 2023
Hi good afternoon and thank you for your stay so good you enjoyed our food and value we appreciate your comments

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was large and spacious with comfortable rooms. The staff were really friendly and the hotel itself was really welcoming. The food in the restaurant was delicious. Easy and spacious car park behind the hotel, and very easy to get to. In walking distance is a heritage area, rock pools and an amazing beach. Well worth the short walk to visit.
Se hospedó 1 noche en agosto de 2023
Respuesta de Emma, el 26 ago. 2023
Good Afternoon Sarah, Thank you for the review we're glad you had a nice stay with us and enjoyed the coastline of Castletown. Kind Regards, Emma

10/10 Excelente

Aria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing hotel! We arrived at 9pm and had the nicest greeting ever. The room was really clean and neat. Perfect for a night sleep! The breakfast was delicious with a great selection for everyone! Would highly recommend! 10/10!
Se hospedó 1 noche en agosto de 2023
Respuesta de jc, el 2 ago. 2023
Hi good morning and we are so pleased to read of your good experience with us and very happy that you would recommend us to others have a good day and travels.

10/10 Excelente

Brittany

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Food, Great Location
Great Location for ferry. We just stayed the one night with our two young kids before our ferry to Stromness in the morning. We had dinner in the hotel restaurant and the food was large portions and delicious. Breakfast was available from 630am which was great as we had to get the early ferry and breakfast was good too. Sofa bed wasnt super comfortable but the normal bed was and the room was clean and tidy. Perfect for a 1 night stopover.
Se hospedó 1 noche en julio de 2023
Respuesta de jc, el 24 jul. 2023
Good morning and thank you for your stay so pleased you liked our location and great food we appreciate your review

6/10 Aceptable

Cathrin

No le gustó: Servicio y personal
OK men inget mer!
Äldre hotell, större rum med soffa vilket var ett plus men dubbelsängen var väldigt smal. Helt ok skick. Fungerar utmärkt för en natt om du är på genomresa som vi var. Gratis parkering finns, troligen inte för alla men några i alla fall. Frukosten inget speciellt, litet utbud. Middagen var både ris och ros. Min friterad kyckling var helt perfekt men min man beställde friterad scampi och fick något helt annat vattnig, odefinierbar massa (krabbstick?), han sa till och beställde samma kyckling som jag beställt, när han väl fick in den var den överfriterad och torr!
Se hospedó 1 noche en julio de 2023
Respuesta de Emma, el 19 jul. 2023
Thank you for taking the time to leave us a review Cathrin. Sorry to hear you didn't enjoy your meal with us. I can confirm that it was Scampi you got but I'm glad our team quickly changed your meal and got the chicken fillets to you. We were under the impression you were happy as you told the waiting staff they were good. I wish you had let us know at the time they were also not to your liking as we could have dealt with it for you at the time. Kind Regards, Emma

10/10 Excelente

Perry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay, clean room, good parking and great meal and breakfast. I would recommend this hotel to all, just a short drive out of Thurso.
Se hospedó 1 noche en julio de 2023
Respuesta de jc, el 6 jul. 2023
thank you very much for your review and stay with us so pleased you had a great stay with everything you needed as you say we are not far out of Thurso and have some great beaches nearby and one historical one just down the lane opposite if you did not get to this one on this visit.

10/10 Excelente

Emily

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service and lovely place
Lovely greeting on arrival - service was good. Had great food (paid extra for meal) - had a curry each - each portion was more than enough to feed 2! Good place to stay whilst on NC500. Rooms were lovely and cosy, but modern - amazing shower!!!
Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 1 jul. 2023
Good morning and and thank you for staying with us great to read of your experience and so pleased you enjoyed our hotel

6/10 Aceptable

Margaret

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
This hotel was convenient for us because we were catching a ferry to the Orkney Islands the next day from Gills Bay. But the tiny bed was super uncomfortable - neither of us slept more than a couple of hours. Dinner was OK, not good or great.
Se hospedó 1 noche en junio de 2023
Respuesta de Emma, el 21 jun. 2023
Dear Margaret, Thank you for taking the time to write us a review, sorry you found the standard bed to be to small for you. We're glad you found us to be a convenient location for going to Orkney and hopefully you enjoyed your trip. Kind Regards, Emma

10/10 Excelente

Andre

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great quality food and service. A short local walk to the beach was a heritage revelation and just stunning.
Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 16 jun. 2023
Hi good morning and so pleased you enjoyed our hotel and the surrounding coast line.

2/10 Terrible

kevin

Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 14 jun. 2023
Hi Good morning and thank you for staying with us its most unusual for us to get this low score so if you do have the time to contact us direct to explain the issues we would appreciate it. Our guest experience is very important to us as we are a family run hotel.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable and welcoming
Friendly helpful staff, comfortable bed, just what we needed after a long journey. Will stay again
Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 13 jun. 2023
Hi good afternoon and thank you for your stay so pleased you enjoyed our comfortable beds and that you would return

8/10 Bueno

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Castletown, Thurso.
Despite looking a bit sad externally the interior was very clean and well laid out. My room was comfortable and clean. The breakfast was by far the nicest that I've had in years! The location is easy to get to and has car parking to the rear.
Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 12 jun. 2023
Hi Good afternoon and thank you for staying with us and posting this lovely review so pleased you enjoyed our breakfast and our clean and comfortable bedrooms.

10/10 Excelente

Kenneth

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de jc, el 8 jun. 2023
Hi Good morning and thank you for your stay and review our team will be so happy with this review score thank you again and have a good day

10/10 Excelente

Lesley

Se hospedó 2 noches en junio de 2023
Respuesta de jc, el 7 jun. 2023
Hi Good morning and thankyou for our Ten we appreciate this very much and so pleased you had a nice stay.

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good clean well kept hotel buffet breakfast first class very good evening meals good choice
Se hospedó 2 noches en junio de 2023
Respuesta de Emma, el 3 jun. 2023
Thank you for the review Charles, we're glad you enjoyed your meals with us. Kind Regards, Emma

10/10 Excelente

Dennis

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff was very accommodating, and what they could to make sure everything went well. Kudos to Emma for being able to help book various trips. However, it is advisable to book taxis as they roll up the sidewalks at 6 o’clock. It’s almost impossible to get a taxi without having it booked.
Se hospedó 3 noches en mayo de 2023
Respuesta de jc, el 31 may. 2023
Hi Good morning and thank you for your stay and so pleased Emma and the team helped with various aspects have a lovely day

10/10 Excelente

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Castle Town was a pleasant surprise
The service was fantastic, friendly and efficient. We had a nice walk around the forest trails and it was nice to be in a small town versus a city.
Se hospedó 1 noche en mayo de 2023
Respuesta de jc, el 30 may. 2023
Hi Good morning and thank you for your stay pleased you enjoyed it

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de jc, el 30 may. 2023
Hi Good morning and thank you for your stay and for posing a score we do appreciate this

10/10 Excelente

Usha

Se hospedó 1 noche en mayo de 2023
Respuesta de jc, el 30 may. 2023
Hi Good morning and thank you for your stay and for posing a review score our team will be so pleased with the Ten

10/10 Excelente

Alexander

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Freundlich, nett, modern, günstig und hundefreundl
Sehr freundliches Personal. Extrem Hunde freundlich! Wir hatten auf dem Zimmer einen Napf, ein Handtuch, eine Decke und Leckerchen. Das Essen und das Frühstück waren super. Vor allem waren es sehr große Mengen. Die Bar war ebenfalls gut. Die Einrichtung war modern, lediglich das Bad war etwas älter und abgewohnter. Aber alles war sehr sauber. Vielen Dank, wir kommen gerne wieder!
Se hospedó 1 noche en mayo de 2023
Respuesta de jc, el 12 may. 2023
Good afternoon and thank you for your stay and lovely review so pleased you enjoyed our pet stayover and especially our food we would love to welcome you back when next this way have a good day

10/10 Excelente

Fraser

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de jc, el 10 may. 2023
Hi Good morning and thank you for your stay and our Ten score the team will be very happy to see this. We wish you a good day

8/10 Bueno

Graeme

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was great but little else in the village
Se hospedó 2 noches en abril de 2023
Respuesta de jc, el 3 may. 2023
Good morning and thank you for staying with us so pleased you liked our hotel yes our village small but a great beach and other local attractions within a 5 to 10 mile radius. A great distillery just round the corner also

10/10 Excelente

KLARA, GUATEMALA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very kind.
Se hospedó 1 noche en abril de 2023
Respuesta de jc, el 17 abr. 2023
Thank you for your stay and our team will be pleased to read this

10/10 Excelente

Gail

Se hospedó 1 noche en abril de 2023
Respuesta de jc, el 17 abr. 2023
Hi thank you for your stay and pleased to see you have enjoyed it and our team and hotel with a Ten have a good day

10/10 Excelente

Veryl

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great location, friendly staff and excellent free breakfast.
Se hospedó 2 noches en abril de 2023
Respuesta de jc, el 13 abr. 2023
Good morning and thank you for staying with us so pleased you liked our breakfast and friendly team not to mention the location which is good to visit the area and beaches

8/10 Bueno

Amanda

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2023
Respuesta de jc, el 2 may. 2023
thank you for your stay and your review score via Expedia it is much appreciated

10/10 Excelente

Frouke Detta Saskia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en marzo de 2023
Respuesta de Emma, el 28 abr. 2023
Thank you for the 5/5 review, Kind Regards Emma

8/10 Bueno

patrick, cleves

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Only stayed overnight, took ferry to orkney Isles in the morning. Staff were helpful and nice. Room was clean and nice. Didn't get to explore area but it's looks were inviting.
Se hospedó 1 noche en marzo de 2023
Respuesta de jc, el 7 abr. 2023
thank you for your stay and so pleased you found our team to be helpful and our rooms clean do hope you will have time to return to explore this area more in future

10/10 Excelente

Kayleigh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff are polite and friendly... breakfast is amzing also
Se hospedó 2 noches en marzo de 2023
Respuesta de jc, el 30 mar. 2023
Good afternoon and thank you for staying with us so pleased you found our breakfast to be amazing and our team friendly we do appreciate your review

10/10 Excelente

Rachel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was exceptional! The room was spacious, the staff was wonderful and helpful. Have dinner at the restaurant, was the absolute best meal I’ve ever eaten! And breakfast in the morning fully exceeded all of our expectations!
Respuesta de jc, el 23 mar. 2023
thankyou so much for your stay and review we do appreciate your kind comments and our team will be delighted to read of this. We hope you will return on your next visit this way Kind Regards