Restaurante

Opiniones de InterContinental ANA Tokyo, an IHG Hotel

4.5 out of 5
InterContinental ANA Tokyo, an IHG Hotel
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 593 de 1003 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 1003 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 93 de 1003 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 42 de 1003 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 1003 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

GERMAN AGUSTIN

Se hospedó 8 noches en octubre de 2023
Respuesta de ANA InterContinental Tokyo, el 20 nov. 2023
Dear GERMAN AGUSTIN,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love breakfast and location!
Best breakfast, so extense!
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buen hotel para quedarse en Tokyo. Lo mejor el desayuno. Las habitaciones están muy bien aunque se quedan un poco antiguas. El personal muy amable. Estación de metro muy cerca así que es fácil para moverse.
Se hospedó 3 noches en diciembre de 2019

10/10 Excelente

LAURA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel inmejorable ubicación, bufet variado y delicioso. Sin duda regresaría.
Se hospedó 4 noches en octubre de 2019

10/10 Excelente

miguel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
Se hospedó 3 noches en octubre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien. Pero nos entregaron tarde una se las habitaciones al hacer el check in.
Se hospedó 3 noches en agosto de 2019

10/10 Excelente

Cristina, Barcelona

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vistas excelentes, habitación y lavabo excelentes. Piscina e instalaciones excelentes
Se hospedó 2 noches en agosto de 2019

8/10 Bueno

MANUEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio.
Una buena opción para hospedarse en Tokyo.
Se hospedó 6 noches en abril de 2019

10/10 Excelente

Marcelo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2018

6/10 Aceptable

Gabriel

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en octubre de 2018

10/10 Excelente

Alberto, Mérida, México.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicación en zona comercial y de buenos lugares para comer y de diversión. Habitaciones cómodas y buenos restaurantes y personal amable y servicial. No dudo en recomendarlo para una buena experiencia en una gran ciudad.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Annie

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean and quiet
Se hospedó 8 noches en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 15 abr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

Martha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent!!
Se hospedó 4 noches en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 10 abr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Sandra

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 10 abr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Luz

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good service overall and the hotel is very nice, great buffet options for breakfast
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 8 abr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Irwan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent for business travelers.
Se hospedó 1 noche en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 8 abr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Lisa

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great property to stay at. Great value for the price.
Se hospedó 7 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Se hospedó 11 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Joshua

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great property and quality service
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Janos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 Bueno

Mrs Robyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 Malo

Mark

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 1 abr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

Lee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 18 mar. 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

YASUHIRO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋にエスプレッソマシンがあり、これを使ったコーヒーでいい1日のスタートになりました。 部屋も広くゆっくりくつろぐことができて、良いホテルだと思います。
Se hospedó 1 noche en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 18 mar. 2024
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 Bueno

Gerald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient and many attractions nearby
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 18 mar. 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 Bueno

Gerald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and access to shopping and entertainment.
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 15 mar. 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

nancy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 15 mar. 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

cristina, Madrid

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
Se hospedó 6 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 12 mar. 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo

8/10 Bueno

Ebe

Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

8/10 Bueno

Federico

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 7 noches en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 7 mar. 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Craig

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast buffet was really good.
Se hospedó 5 noches en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 28 feb. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

6/10 Aceptable

Hiroyuki

Se hospedó 1 noche en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 feb. 2024
Hiroyuki 様この度はANA インターコンチネンタル東京へお越しいただき、誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。しかしながら、この度のご評価を拝見し、今後のご体験をより良いものにする為に、何かお気づきの点がございましたら、ご意見を是非お聞かせいただければ幸甚でございます。貴重なお時間を賜りご評価いただきました事、深く御礼申し上げますとともに、またのお越しをお待ち申し上げております。ANAインターコンチネンタルホテル東京

2/10 Terrible

Jesse

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Se hospedó 1 noche en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 14 feb. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

Randy

Le gustó: Servicio y personal y condiciones de la propiedad
Nothing
Se hospedó 2 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 2 feb. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Shiela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 23 ene. 2024
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo

6/10 Aceptable

Ruth

Le gustó: Limpieza y servicio y personal
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 2 feb. 2024
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

GUNJI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 ene. 2024
GUNJI 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。また、お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。これからも、より一層のサービス向上を目指して参りますので、 今後ともANA インターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 Bueno

MASAYO

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
アメニティーが少ない。 洗面に髪の毛が落ちていて残念だった。
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 23 ene. 2024
MASAYO 様この度は、ANAインターコンチネンタルホテル東京をご利用いただき、誠にありがとうございました。しかしながら、今回のご滞在に際して部屋の清掃が行き届いておらず、ご不快な思いを与えてしまい誠に申し訳ございません。また、ご満足いただけるサービスがご提供できなかったことにつきましても心よりお詫び申し上げます。この度賜りましたご意見は社内で共有し、担当部署の責任者に伝え、教育の徹底をするよう指導いたします。今後はサービス改善に努め、お客様が快適に過ごせるホテルであるよう尽力してまいります。貴重なお時間を賜りご意見いただきました事、深く御礼申し上げますとともに、また当ホテルにご来館いただけますことを心よりお待ち申し上げます。ANAインターコンチネンタルホテル東京

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 13 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 ene. 2024
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Jonathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Se hospedó 4 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 19 ene. 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo

8/10 Bueno

Kristiina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect gym. The rooms were clean and peaceful but little bit old fashioned. The staff was very friendly and helpful but many times had problems with their English skills (for example it was not easy to order food & drinks at restaurants)
Se hospedó 5 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 19 ene. 2024
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

Kok Kuen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 18 ene. 2024
Dear Kok Kuen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

masanori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 14 ene. 2024
masanori 様この度は、ANA インターコンチネンタル東京をご利用いただきまして誠にありがとうございます。また、レビューをご投稿いただきましたこと、重ねて御礼申し上げます。これからも、ご満足いただけるおもてなし、サービスをお届けしてまいりますので、変わらぬご愛顧を賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

10/10 Excelente

Dongun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 11 ene. 2024
Dear Dongun,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo

6/10 Aceptable

Satoko

No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Satoko 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございました。お時間を頂戴し、ご評価を投稿いただきましたこと御礼申し上げます。今後のご滞在をより良いものにするために私たちにできることがございましたら、お知らせいただければ幸いです。またのご利用をスタッフ一同心よりお待ち申し上げております。ANAインターコンチネンタルホテル東京

10/10 Excelente

Casey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear Casey,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo

10/10 Excelente

Taku

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

8/10 Bueno

Melvin

Viaje en pareja
Le gustó: Servicio y personal
The property does need an upgrade, our room was very dated.
Se hospedó 6 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 5 ene. 2024
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo

10/10 Excelente

CO LTD

Se hospedó 2 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear CO LTD,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo