Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 593 de 1003 opiniones" "
10 - Excelente
593
Puntuación de 8, es decir, Bueno. Basada en 254 de 1003 opiniones" "
8 - Bueno
254
Puntuación de 6, es decir, Aceptable. Basada en 93 de 1003 opiniones" "
6 - Aceptable
93
Puntuación de 4, es decir, Malo. Basada en 42 de 1003 opiniones" "
4 - Malo
42
Puntuación de 2, es decir, Terrible. Basada en 21 de 1003 opiniones" "
2 - Terrible
21
8.8/10
Limpieza
9.0/10
Servicio y personal
8.4/10
Servicios
8.6/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
GERMAN AGUSTIN
30 oct. 2023
GERMAN AGUSTIN
Se hospedó 8 noches en octubre de 2023
Respuesta de ANA InterContinental Tokyo, el 20 nov. 2023
Dear GERMAN AGUSTIN,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Sandra
2 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love breakfast and location!
Best breakfast, so extense!
Sandra
Se hospedó 1 noche en febrero de 2020
8/10 Bueno
Cliente verificado
Viaje familiar
28 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buen hotel para quedarse en Tokyo. Lo mejor el desayuno. Las habitaciones están muy bien aunque se quedan un poco antiguas. El personal muy amable. Estación de metro muy cerca así que es fácil para moverse.
Cliente verificado
Se hospedó 3 noches en diciembre de 2019
10/10 Excelente
LAURA
19 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel inmejorable ubicación, bufet variado y delicioso. Sin duda regresaría.
LAURA
Se hospedó 4 noches en octubre de 2019
10/10 Excelente
miguel
Viaje familiar
14 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien
miguel
Se hospedó 3 noches en octubre de 2019
10/10 Excelente
Cliente verificado
18 ago. 2019
Le gustó: Limpieza
Cliente verificado
Se hospedó 3 noches en agosto de 2019
10/10 Excelente
Cliente verificado
Viaje familiar
14 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien. Pero nos entregaron tarde una se las habitaciones al hacer el check in.
Cliente verificado
Se hospedó 3 noches en agosto de 2019
10/10 Excelente
Cristina, Barcelona
Viaje familiar
14 ago. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Vistas excelentes, habitación y lavabo excelentes. Piscina e instalaciones excelentes
Cristina
Se hospedó 2 noches en agosto de 2019
8/10 Bueno
MANUEL
5 may. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente servicio.
Una buena opción para hospedarse en Tokyo.
MANUEL
Se hospedó 6 noches en abril de 2019
10/10 Excelente
Marcelo
3 dic. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Marcelo
Se hospedó 1 noche en noviembre de 2018
6/10 Aceptable
Gabriel
1 nov. 2018
Le gustó: Limpieza y servicio y personal
Gabriel
Se hospedó 3 noches en octubre de 2018
10/10 Excelente
Alberto, Mérida, México.
16 oct. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena ubicación en zona comercial y de buenos lugares para comer y de diversión.
Habitaciones cómodas y buenos restaurantes y personal amable y servicial.
No dudo en recomendarlo para una buena experiencia en una gran ciudad.
Alberto
Se hospedó 1 noche en octubre de 2018
10/10 Excelente
Annie
14 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Clean and quiet
Annie
Se hospedó 8 noches en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 15 abr. 2024
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
Martha
Viaje familiar
9 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent!!
Martha
Se hospedó 4 noches en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 10 abr. 2024
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Sandra
8 abr. 2024
Le gustó: Limpieza y condiciones de la propiedad
Sandra
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 10 abr. 2024
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Luz
Viaje en pareja
6 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good service overall and the hotel is very nice, great buffet options for breakfast
Luz
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 8 abr. 2024
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Irwan
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent for business travelers.
Irwan
Se hospedó 1 noche en abril de 2024
Respuesta de ANA InterContinental Tokyo, el 8 abr. 2024
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Lisa
Viaje en grupo
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a great property to stay at. Great value for the price.
Lisa
Se hospedó 7 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Joshua
Viaje en pareja
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
Joshua
Se hospedó 11 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Joshua
Viaje en pareja
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great property and quality service
Joshua
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Janos
30 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Janos
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo
8/10 Bueno
Mrs Robyn
Viaje en pareja
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
Mrs Robyn
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 4 abr. 2024
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo
4/10 Malo
Mark
30 mar. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Mark
Se hospedó 1 noche en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 1 abr. 2024
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
Lee
Viaje familiar
17 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
Lee
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 18 mar. 2024
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
YASUHIRO
17 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient and many attractions nearby
Gerald
Se hospedó 4 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 18 mar. 2024
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo
8/10 Bueno
Gerald
Viaje en pareja
14 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and access to shopping and entertainment.
Gerald
Se hospedó 3 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 15 mar. 2024
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
nancy
Viaje en grupo
14 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
nancy
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 15 mar. 2024
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
cristina, Madrid
Viaje de negocios, Viaje en pareja
11 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location
cristina
Se hospedó 6 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 12 mar. 2024
Dear cristina,Thank you for posting a feedback following your recent stay at ANA InterContinental Tokyo! Our hotel has indeed a very convenient location, which makes it perfect to enjoy Tokyo. Warm Regards,ANA InterContinental Tokyo
8/10 Bueno
Ebe
11 mar. 2024
Ebe
Se hospedó 2 noches en marzo de 2024
Respuesta de ANA InterContinental Tokyo, el 2 abr. 2024
Dear Ebe, Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
8/10 Bueno
Federico
Viaje familiar
7 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Federico
Se hospedó 7 noches en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 7 mar. 2024
Dear Federico,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Craig
Viaje familiar
26 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast buffet was really good.
Craig
Se hospedó 5 noches en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 28 feb. 2024
Dear Craig,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo
6/10 Aceptable
Hiroyuki
18 feb. 2024
Hiroyuki
Se hospedó 1 noche en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 feb. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I stayed at many hotels in japan.. and on my very last night my previous booking was canceled by mistake …. I had to find a room so I chose this “five star” hotel only to get to room and find a disgusting and dated room with crunchy hard carpets and and old tub from the 80s there was dirts in places and mildew in the tiles …. The hotel wouldn’t accommodate a late checkout and wouldn’t consider finding me a new room …. The food at the restaurant was overpriced for the type of food that was prepared definitely in no way a five star hotel I couldn’t even get breakfast from the restaurant at 10:30 they closed the restaurant and sent me away definitely won’t be staying here again
Jesse
Se hospedó 1 noche en febrero de 2024
Respuesta de ANA InterContinental Tokyo, el 14 feb. 2024
Daer Jesse,Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the disappointing experience you encountered during your visit.The ongoing renovations at our hotel have impacted room availability and our ability to fulfill certain requests, such as late check-out. We sincerely apologize for any inconvenience this may have caused you.Additionally, we appreciate your understanding regarding the breakfast buffet restaurant's seating arrangements, which may require adjustments due to lunchtime reservations starting at 11:00. Rest assured, we are committed to informing you of alternative plans to ensure your dining experience remains smooth.Your feedback is invaluable to us, and we thank you for your understanding. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
Randy
2 feb. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
Nothing
Randy
Se hospedó 2 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 2 feb. 2024
Dear Randy,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Shiela
Viaje familiar
21 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is very nice and accommodating and the location of the hotel is very convenient. Close to everything.
Shiela
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 23 ene. 2024
Dear Shiela,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a pleasant experience during your stay.It's wonderful to know that our team members' hospitality and convenient location contributed to making your stay enjoyable. Your kind words inspire incredible enthusiasm within our team – thank you for sharing your positive feedback!We look forward to the pleasure of welcoming you back to ANA InterContinental Tokyo in the future.Warm regards,ANA InterContinental Tokyo
6/10 Aceptable
Ruth
20 ene. 2024
Le gustó: Limpieza y servicio y personal
The staff were great, a very convenient location but the rooms on the non executive floors are getting very old. The first and second floor lounge was great and parking was good too. I feel it is a bit overpriced.
Ruth
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 2 feb. 2024
Dear Ruth,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our team members, convenient location and the lounge.We would like to inform you that our property is currently undergoing renovations, and we are excited to announce that some of our upgraded rooms are now available. We would be delighted to welcome you back and have you experience our new rooms, which may exceed your expectations.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
GUNJI
20 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
GUNJI
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 13 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 21 ene. 2024
Dear Guest,Thank you very much for your positive rating regarding your recent stay at ANA InterContinental Tokyo. We hope to see you again soon.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Jonathan
Viaje de negocios
19 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My stay was highly enjoyable, the staff were very kind and helpful, and the rooms are great! Only thing that could have made it better: if the hot water had been much warmer.
Jonathan
Se hospedó 4 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 19 ene. 2024
Dear Jonathan,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was highly enjoyable, and we appreciate your kind words about our staff and rooms.We also want to extend our sincere apologies for any inconvenience you experienced with the hot water temperature. Your feedback is important, and has passed to our engineer team to make adjustments.We look forward to the pleasure of welcoming you back and providing you with an even more exceptional experience.Warm regards,ANA InterContinental Tokyo
8/10 Bueno
Kristiina
18 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect gym. The rooms were clean and peaceful but little bit old fashioned. The staff was very friendly and helpful but many times had problems with their English skills (for example it was not easy to order food & drinks at restaurants)
Kristiina
Se hospedó 5 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 19 ene. 2024
Dear Kristiina,Thank you for sharing your valuable feedback with us. We are delighted that you enjoyed our fitness gym and found the rooms to have a clean and peaceful atmosphere.However, we apologize for any inconvenience caused by language barriers during your stay. Please rest assured that many of our staff are currently undergoing English conversation lessons to better assist our customers.We would also like to inform you that we are currently undergoing renovations, and some of our refurbished rooms have already been unveiled. We hope you will consider staying with us again, as this will undoubtedly enhance your overall experience.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
Kok Kuen
Viaje de negocios
18 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kok Kuen
Se hospedó 5 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 18 ene. 2024
Dear Kok Kuen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
masanori
Viaje en pareja
13 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
masanori
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 14 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dongun
Se hospedó 3 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 11 ene. 2024
Dear Dongun,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo
6/10 Aceptable
Satoko
9 ene. 2024
No le gustó: Servicio y personal
Satoko
Se hospedó 1 noche en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Casey
Se hospedó 3 noches en enero de 2024
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear Casey,Thank you very much for taking the time to provide us a positive rating on your stay. This is very much appreciated. Warm Regards,ANA InterContinental Tokyo
10/10 Excelente
Taku
Viaje familiar
1 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Taku
Se hospedó 3 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear Taku,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo
8/10 Bueno
Melvin
Viaje en pareja
31 dic. 2023
Le gustó: Servicio y personal
The property does need an upgrade, our room was very dated.
Melvin
Se hospedó 6 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 5 ene. 2024
Dear Melvin,Thank you for taking the time to share your experience with us. It saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo
10/10 Excelente
CO LTD
31 dic. 2023
CO LTD
Se hospedó 2 noches en diciembre de 2023
Respuesta de ANA InterContinental Tokyo, el 10 ene. 2024
Dear CO LTD,Thank you very much for the positive rating shared through this review website and we look forward to welcoming you soon again.Warm Regards,ANA InterContinental Tokyo