Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 105 de 314 opiniones" "
10 - Excelente
105
Puntuación de 8, es decir, Bueno. Basada en 136 de 314 opiniones" "
8 - Bueno
136
Puntuación de 6, es decir, Aceptable. Basada en 47 de 314 opiniones" "
6 - Aceptable
47
Puntuación de 4, es decir, Malo. Basada en 21 de 314 opiniones" "
4 - Malo
21
Puntuación de 2, es decir, Terrible. Basada en 5 de 314 opiniones" "
2 - Terrible
5
7.8/10
Limpieza
8.4/10
Servicio y personal
7.4/10
Servicios
7.8/10
Condiciones de la propiedad
Opiniones
8/10 Bueno
gustavo lino
20 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
gustavo lino
Se hospedó 5 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Gustavo,
Thank you for your feedback. We are glad to hear you enjoyed your stay with us.
If there is anything we could improve to make your stay even better, please do not hesitate to get in touch.
Kind regards,
Sophie
10/10 Excelente
Cliente verificado
16 nov. 2019
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for your feedback. I'm glad to hear you enjoyed your stay and had a 5 out of 5 experience.
Hope to see you again soon!
Kind regards,
Sophie
10/10 Excelente
Cliente verificado
29 jun. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente lugar, buena atencion, instalaciones muy limpias, buen servicio
Cliente verificado
Se hospedó 4 noches en junio de 2019
Respuesta de HI Toronto, el 3 jul. 2019
Thank you so much for your feednack we appreciate it. We're glad you appreciated your stay with us and hope to welcome you again soon!
2/10 Terrible
Cliente verificado
21 jun. 2019
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en junio de 2019
Respuesta de HI Toronto, el 14 jul. 2019
Thank you for taking the time to write us a review!
8/10 Bueno
Cliente verificado
20 may. 2019
Cliente verificado
Se hospedó 1 noche en mayo de 2019
Respuesta de HI Toronto, el 14 jul. 2019
Thank you for taking the time to write us a review!
10/10 Excelente
lizeth
8 abr. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy seguro y limpio
Limpio, seguro, céntrico
lizeth
Se hospedó 1 noche en abril de 2019
Respuesta de Perri, el 11 abr. 2019
Hello!
Thank you for taking the time to write us a quick review. I am happy you enjoyed your stay with us and we hope to see you back again soon!
Safe travels,
Perri
8/10 Bueno
Cliente verificado
27 mar. 2018
Le gustó: Condiciones de la propiedad
Cliente verificado
Respuesta de Scout, el 28 mar. 2018
Thanks!
8/10 Bueno
angel, toronto
7 dic. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Relación precio está perfecto
Puedes hacer muchos amigos y el bar es muy bueno. para mochileros es perfecto tiene cocina si quieres ahorrar un poco y te regalan desalluno y bebida incluido, es muy limpio seguro, tiene cajas de seguridad en cada cama
angel
Se hospedó 2 noches en diciembre de 2017
Respuesta de Scout, el 23 ene. 2018
Gracias por la impresionante reseña! ¡Parece que la pasaste muy bien! ¡Esperamos verte de nuevo! -- Thanks for the awesome review! It sounds like you had a great time! We hope to see you again!
10/10 Excelente
Marco, Guadalajara mexico
22 nov. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hostal
No tuve ningún problema, todo excelente
Excelente servicio y trato al huésped
Marco
Se hospedó 2 noches en noviembre de 2017
10/10 Excelente
Salvador
29 mar. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Salvador
8/10 Bueno
Fabiola, Guadalajara, Jal. México
23 ene. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limpio, cómodo y excelente ubicación
El hostal está muy bien ubicado, la estación de tren está cerca, atracciones turísticas, área segura, el hostal muy limpio, camas cómodas, personal agradable y servicial, mucha seguridad dentro del hostal, el bar muy agradable y el internet rápido.
Fabiola
10/10 Excelente
Cliente verificado
18 dic. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
límpio, cómodo, gente respetuosa
muy bien, gracias por todo! a excepción de la chica que atiende the cavern, es un poco grosera
Cliente verificado
8/10 Bueno
J. INOCENTE, CIUDAD DE MEXICO
10 feb. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HAY QUE VISITAR TORONTO UNA CIUDAD MUY BONITA
BASTANTE BIEN POR LA UBICACION , COSTO Y SEGURIDAD
J. INOCENTE
8/10 Bueno
Mario Josué
18 nov. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hostal muy bien ubicado
Hostal muy confortable y ubicación excelente.
Mario Josué
8/10 Bueno
Vicente, Santiago
4 sept. 2015
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Muy buen hostal para ir con amigos o solo
Muy bien, todo muy agradable, el personal amable, el desayuno rico.
Hay bastante silencio para descansar y nadie molesta. La ubicación es lo mejor.
Otro punto muy bueno es que tienen actividades nocturnas en el piso -1 se pasa muy bien.
Vicente
10/10 Excelente
Ma Isabel, mexico
13 abr. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien para escaparte sólo o con amigos
Buena ubicación, está en el centro de Toronto. El cuarto y el baño limpios. Buen desayuno. Los chicos de recepción muy amables.
Ma Isabel
10/10 Excelente
Carla Roberta
13 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bem central, limpo, banheiro muito bom!
Carla Roberta
Se hospedó 4 noches en marzo de 2020
Respuesta de Sophie AGM, el 20 mar. 2020
Hi Carla,
Thanks for taking the time to leave us a review.
I'm glad to hear you had a 10/10 stay with us and found us to be clean and in a good location!
Hope to have you stay again.
Safe travels,
Sophie
10/10 Excelente
Hao
2 mar. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hao
Se hospedó 1 noche en marzo de 2020
Respuesta de Alli, el 4 mar. 2020
Hi Hao! Thanks so much for taking the time to write us a review, we greatly appreciate it. We're happy to hear you enjoyed your stay with us. We hope to have you again in the future! Safe travels!
10/10 Excelente
Cliente verificado
25 feb. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
perfect location, very decent for the price; very sweet and friendly vibes in the dining and common area where backpackers from all over the world cook, eat, work on their computers, chat together. breakfast is simple but not bad at all - tea/coffee, bread/bagel, milk cereal and fruits.
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de Sophie , el 28 feb. 2020
Hello,
Thanks for taking the time to leave us some feedback - we really appreciate your review.
I'm glad to hear you had a 5/5 stay and found the hostel to be in a good location with a friendly vibe.
Hope to have you stay if you are ever in Toronto again.
Safe travels,
Sophie (AGM)
8/10 Bueno
Cliente verificado
15 feb. 2020
Cliente verificado
Se hospedó 1 noche en febrero de 2020
Respuesta de Sophie, el 18 feb. 2020
Hello,
Thanks for taking the time to leave us some feedback.
Please don't hesitate to reach out if there is anything that could be improved to make your stay 5/5!
Safe travels,
Sophie (AGM)
8/10 Bueno
Cliente verificado
9 feb. 2020
Le gustó: Servicio y personal
I arrived at approximately 1:30am due to a flight delay. Check in was quick and simple. Room was very warm when I entered. My personal light at my bed was disconnected and there was no electrical outlet nearby. I was also not able to charge my phone because of this. Washrooms regularly seemed to be running low on tissue. Expect a continental breakfast so don't expect an egg, bacon, sandwich made to order as others have mentioned. On the positive side, the staff here was really friendly and will help you with your reasonable needs. Great hostel group activities.
Cliente verificado
Se hospedó 3 noches en febrero de 2020
Respuesta de Alli FDA, el 10 feb. 2020
Hi there! Thanks so much for taking the time to write us a review, we greatly appreciate it. We're happy to hear that you thought the check-in went very quickly and easily. We're also glad to hear you enjoyed our friendly staff as our activities led by our volunteers. We're sorry to hear you were unable to find the outlet for your bed. We have one for every bed, sometimes it's just a matter of moving the bed a little bit. Our housekeepers would've been happy to help you find where it is located. As for the breakfast, we have recently changed the menu to a continental buffet breakfast because our original breakfast was not enough for most people. We hope you had fun here regardless and we hope to have you again if you ever come back to Toronto!
4/10 Malo
Cliente verificado
31 ene. 2020
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Sophie (AGM), el 4 feb. 2020
Hello,
Thanks for taking the time to leave us some feedback.
Sorry to hear we didn't meet your expectations during your stay.
If there was any specific issues or anything we could improve on, then please don't hesitate to get in touch.
Safe travels,
Sophie
8/10 Bueno
Cliente verificado
Viaje de negocios
28 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was there for a job interview. I wanted to limit my expenses and the hotel was good
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Alli, el 29 ene. 2020
Hi there! Thanks so much for taking the time to write us a review, we greatly appreciate it. We're happy to hear you had a pleasant experience with us and hope your interview went well!
10/10 Excelente
Rhe, Ottawa
24 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I really liked the view I had from my room. It was much better than I was expecting. Breakfast was nice and the wifi was great.
Rhe
Se hospedó 1 noche en enero de 2020
Respuesta de Alli, el 26 ene. 2020
Hi Rhe! Thank you so much for taking the time to write us a review, we really appreciate it. We're happy to hear you enjoyed the view you had from your room and that the hostel in general exceeded your expectations. We're also happy to hear you liked our free buffet breakfast in the Cavern and our fast working WiFi. Safe travels! -Alli FDA
4/10 Malo
Cliente verificado
Viaje de negocios
19 ene. 2020
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en enero de 2020
Respuesta de Alli, el 26 ene. 2020
Hi there! Thanks for taking the time to write us a review, it is greatly appreciated! We're sorry to hear that your stay with us was less than acceptable. If you have any ideas or things that we could work on to make it a better experience for our future guests, please don't hesitate to get in touch! Safe travels! -Alli FDA
8/10 Bueno
Cliente verificado
Viaje en grupo
12 ene. 2020
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Cliente verificado
Se hospedó 7 noches en diciembre de 2019
Respuesta de Alli FDA, el 15 ene. 2020
Hi there! Thanks so much for taking the time to leave us a review, we greatly appreciate it. We're very happy to hear that you had a great time with us. We hope to have you again soon!
10/10 Excelente
Cliente verificado
30 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Peter, el 3 ene. 2020
Hi, thank you for your incredible review. It really does mean a lot to us.
10/10 Excelente
Cliente verificado
25 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 4 noches en noviembre de 2019
Respuesta de Peter, el 3 ene. 2020
Hi, thank you for your 10 out of 10 review we really appreciate it.
10/10 Excelente
Cliente verificado
24 dic. 2019
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 6 noches en diciembre de 2019
Respuesta de Peter , el 3 ene. 2020
Hi, thank you for reviewing us we really appreciate it. Peter (AGM)
10/10 Excelente
sugyung
13 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
만족
6인1실썼는데 불편한 점은 없었습니다.
매일 조식도 11시까지 먹을수있어서 좋았구요!
sugyung
Se hospedó 3 noches en diciembre de 2019
Respuesta de Sophie, el 20 dic. 2019
Hi Sugyung,
Thanks for taking the time to leave us some feedback.
I'm glad to hear there were no issues during your stay and you found it to be 10/10!
Hope to see you again soon!
Safe travels,
Sophie
6/10 Aceptable
Cliente verificado
9 dic. 2019
Le gustó: Servicio y personal y condiciones de la propiedad
the pillow is yellow, and the heater sometimes not warm enough , cold at night
Cliente verificado
Se hospedó 2 noches en diciembre de 2019
Respuesta de Sophie (MIT), el 9 dic. 2019
Hello,
Thank you for taking the time to leave us a review. We really appreciate all feedback both positive and negative.
All of our rooms have climate control both heating and air conditioning, which can be used by guests to keep the room at a comfortable temperature. We can also provide additional blankets to keep guests warm during the winter months.
I'm sorry to hear you found your bedding to be yellow. I have passed your comments onto our housekeeping manager to look into and ensure this is resolved for future guests.
Please don't hesitate to get in touch with us directly if your stay could have been improved further.
Kind regards,
Sophie (MIT)
10/10 Excelente
AYUMI
2 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We are so happy you had a great time and hope to see you the next time you return to Toronto!
8/10 Bueno
Cliente verificado
Viaje de negocios
29 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Budget friendly place ! Good place to hang around !
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Alli FDA, el 29 nov. 2019
Hi there! Thanks so much for taking the time to give us tour feedback it is greatly appreciated. We're very happy to hear you had a great time with us and that you liked hanging out around the hostel. We'd love to have you again if you ever come back to Toronto!
6/10 Aceptable
Su-Wei
29 nov. 2019
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Su-Wei
Se hospedó 1 noche en noviembre de 2019
Respuesta de Alli, el 3 dic. 2019
Hi Su-Wei! Thanks for taking the time to write us a reivew, we really appreciate it! We wish you had a better experience with us and hope you let us know how we can improve!
Hi there! Thank you for taking the time to write us a review, we really appreciate it. We're happy to hear that you were happy with our staff printing your tickets for free at the front desk. We're sorry to hear you lost your laundry detergent, hopefully you ended up finding it in your things!
6/10 Aceptable
Cliente verificado
23 nov. 2019
Cliente verificado
Se hospedó 2 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to leave us some feedback.
Sorry to hear you didn't have an excellent experience staying with us. If there are any areas where we can make improvements, please don't hesitate to get in touch.
Hopefully you will stay with us again and we can provide a 5 out of 5 experience.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
22 nov. 2019
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to leave us some feedback. I am glad to hear you enjoyed your stay with us.
If there is anything we could have improved to make your stay 5/5 then please dont hesitate to get in touch.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
20 nov. 2019
Cliente verificado
Se hospedó 3 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thanks for taking the time to leave us a review. I am glad to hear you had a good stay at our hostel.
If there is anything that could be improved to make your stay 5/5 then please do not hesitate to get in touch.
Safe travels,
Sophie
2/10 Terrible
Cliente verificado
Viaje de negocios
19 nov. 2019
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
they charged my card even though I did not stay their, and requested for my booking to be canceled my booking. I made the booking less than 2hrs before I showed up to the property yet they still charged me. Not ethical at all.
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to leave us a review - we really appriciate guest feedback as it helps us to improve our guest experiences.
I'm sorry to hear you felt you were unfairly charged when trying to cancel your reservation. We offer refundable rates for guests needing flexibility with free cancellation up to 24-hours before. Sadly for guests who choose to book non-refundable rates or those who cancel with less than 24-hour notice, some or all of the reservation is charged.
If you would like to discuss this matter further, then please do not hesitate to get in touch.
Kind regards,
Sophie
8/10 Bueno
Katri
Viaje en grupo
14 nov. 2019
No le gustó: Comodidad de las habitaciones
OK +
We were in are own room with bathoom in it. Room was ok size, bathroom was ok. Everything was clean. The bed was small for 2 people and room tile floor was freezing! TV in the room didn't work, but that was ok, because we didn't spend a lot a time in the room. Staff were nice and helpfull. Hostel location is perfect middle of city and not far from trainstation and metro lines.
Katri
Se hospedó 4 noches en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Katri,
Thank you for taking the time to leave us a review, we really value guest feedback. I am glad to hear you found your room to be clean and found us to be in a good location to explore our city. I'm sorry you found the floor to be cold and that your TV was not working - we will look into these issues.
Hope to welcome you again soon.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
12 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
decent
decent value for money. Weird setup with the locker IN your already small bunk bed
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
I'm glad to hear you had an enjoyable stay and found the room to be good value for money. Thank you for your feedback regarding the eletronic safe. We are always looking for way to improve guest experiences so will look into moving the safe.
Hope to see you again soon.
Safe travels,
Sophie
8/10 Bueno
Mocandee j
12 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It’s clean
Mocandee j
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Mocandee,
Thank you for taking the time to leave us a review, we really appriciate your feedback.
I am glad to hear you enjoyed your stay and found the hostel to be clean. If there are any areas where we could improve, please don't hesitate to get in touch.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
8 nov. 2019
Le gustó: Servicio y personal
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to leave us a review. We really value our guest feedback.
If your stay could have been improved in anyway, then please don't hesitate to get in touch.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
Viaje en grupo
8 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location location location
Great location walkable from train station. Nice atmosphere, bar downstairs, breakfast is regular since it lack choices and no eggs. On the negative, find the bed a little hard and uncomfortable but sleepable. Bathrooms are ok but could be cleaner. Cant complain for the price.
Cliente verificado
Se hospedó 4 noches en noviembre de 2019
Respuesta de Sophie, el 20 dic. 2019
Hello,
Thanks for taking the time to leave us a review we appreciate all feedback both positive and negative.
I'm glad you found our hostel to be in a good location and that there was a nice atmosphere. Sorry you found the breakfast and your bed to be disappointing. We will pass your comments onto the relative managers to ensure this is improved.
Kind regards,
Sophie
8/10 Bueno
Cliente verificado
7 nov. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was in Toronto; It was in Toronto; It was in Toronto; It was in Toronto.
Cliente verificado
Se hospedó 14 noches en octubre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to leave us some feedback.
We hope you enjoyed your stay at the HI Toronto. If your stay could have been improved, please do not hesitate to get in touch.
Hope to see you again soon.
Safe travels,
Sophie
8/10 Bueno
Carles
28 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Carles
Se hospedó 1 noche en octubre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Carles,
Thank you for taking the time to give us a review.
If you have reasons why your stay was not 10/10, then please do not hesitate to get in touch and suggest any areas of improvement.
We hope to see you again soon.
Safe travels,
Sophie
6/10 Aceptable
Johan
28 oct. 2019
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
correct
Très bien accueil et belle auberge où j’ai l’habitude de resté. Malheureusement, cette fois, des gens cuisinaient dans la chambre et sa sentait vraiment humide et pas bon.
Johan
Se hospedó 1 noche en octubre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Johan,
Thank you for your feedback. We really value hearing about our guest experiences as it helps us to improve. I am glad to hear you felt welcome at our hostel, but am sorry that other guests made this experience less enjoyable. If you experience issues with other guests in the future, please contact our front desk team who will be happy to help resolve and problems.
Hope to see you again soon.
Safe travels,
Sophie
4/10 Malo
Cliente verificado
28 oct. 2019
Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Noise and light rules
I was in the 8 mixed room. But it is so crowded and people keep moving. I couldn't get an easily sleep
Cliente verificado
Se hospedó 2 noches en octubre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello,
Thank you for taking the time to write us a review. Sorry to hear you didn't sleep well and found the room to be crowded and noisy. We encourage guests to be respectful of each other during the night, however due to the nature of shared rooms this isn't always observed.
Hopefully if you choose to stay with us again, we can improve your experience.
Kind regards,
Sophie
4/10 Malo
Andrea
25 oct. 2019
Le gustó: Condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Upsetting experience
I had booked one bed in a 4-bed female only dorm room. I woke up to find one of my roomates was a male (not LGBTQ2+, but just a guy). I was very upset and immediately went to the front desk to find out how this could have happened. They didn't have an answer, were apologetic and refunded my night's rate. While I appreciate this, it still should not have happened in the first place!
Andrea
Se hospedó 1 noche en octubre de 2019
Respuesta de Lauren, el 27 oct. 2019
We are so sorry about your experience here at Hi Toronto and will ensure this never happens again. This should not have happened and we do hope to see you again to be able to give you a better stay with us.
10/10 Excelente
Daniel, Montreal
Viaje de negocios
21 oct. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
J'ai trouvé pas confortable qu'il n'avais pas de loker pour pouvoir laiser mon choses. Il y a un tres petit ou on pouvez pas laiser plus que de documents. :-((((
Daniel
Se hospedó 2 noches en octubre de 2019
Respuesta de Sophie, el 26 nov. 2019
Hello Daniel,
Thank you for taking the time to write us a review. We appriciate your feedback as it helps us to improve on each stay. Sorry you found the locker to be too small. We provide a small electronic safe for your valuables and most guests keep the rest of their belongings by their beds.
Hope you enjoyed the rest of your stay.
Safe travels,
Sophie