Hi Lilia,Thank you for sharing your feedback with us!!We apologize for the inconvenience caused due to the event.The Honda Indy event is organized by the city of Toronto. We had informed all our booking partners regarding the event for them to share with guest booking with on their website. When booking directly with hotel our website also informs the guest of the Honda Indy event and alternate parking arrangements made by the hotel. Due to the inconvenience we have provided all our guest with complimentary parking. We apologize for the spider in the room and we assure you that necessary corrective measures will be taken.I want to again thank you for sharing your feedback with us. Warm Regards, Pranav Kental Front Desk Manager

Hi Rodrigo, Thank you for taking the time to leave us a 4 star review! We appreciate the feedback you left for us and we hope to welcome you back to Hotel X Toronto for your next stay.Warm Regards,Nick Mazerolle Assistant Guest Service Manager

Hi William, thank you for your review and for choosing Hotel X Toronto for your recent stay. Please allow me to apologize for the lack of dining options during your time here. We have been undergoing renovations to re-open our restaurants with new and exciting concepts. We are also in the midst of hiring staff the hotel to the point where a situation like this never happens again. I apologize that it affected your stay and truly do hope that you will return to Hotel X again in the future to give us the opportunity to show you a truly incredible stay from check in to check out. Kind Regards, Carly Ramsay Social Media Content & Design Coordinator

Thank you Chunliang for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Sierra for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Michelle for your feedback following your stay with us.Your comments were shared with our restaurant team who will be in touch with you to better understand your concerns and comments.We hope to have you again with us at your soonest.Till that time, please accept our kindest regards,Maurice Miramo - Guest Services Manager

Thank you Stephen for your feedback following your stay with us.We are happy to know that your stay was worth the full score.We look forward to welcoming you once again with us. Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Katy for your feedback following your stay with us. Our team is happy to know your stay was very good. Our team is working around the clock to ensure the outlets and all facilities are up to the standards we set to ourselves. We take your comments very seriously and thank you for them.We look forward to welcoming you once again with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Tyler for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest. Warm regards, Florencia - Front Desk Manager

Thank you Resa for your feedback following your stay with us. The whole team and I are excited to know your stay was up to your expectations.We can't wait to have you back with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you John for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Adrienne for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Kritee for your feedback following your stay with us. We are happy to know you enjoyed our facilities and how close we are to the lake.We can't wait to have you again with us at your soonest.Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Thank you Dion for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Hi Anthony, Thank you for taking the time to leave us a review. I'm so sorry to disappoint you, especially the kids that I am sure they were looking forward to use the pool. This was our annual Spring maintenance that takes place every year between March/April to ensure the pool is ready for the busy months ahead. I really hope you give us another chance and if you do, don't hesitate to contact me directly and I will make sure you have a memorable stay. Wishing you a nice rest of your day. Warm regards. Florencia - Front Desk Manager

Hi Tina, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Bruce, Thank you for your feedback! We are sad to see that you did not enjoy your stay with us. We would like to apologize for any inconvenience caused during your stay with us. We hope you will give us another chance. We do look forward to welcoming you back to Hotel X Toronto! Warm regards, Pranav Kental Front Desk Manager

Hi Robyn, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Brandon, Thank you for your feedback!I'm so sorry to disappoint you. This is our annual Spring maintenance and with the forecast looking good for above freezing weather, we were able to push the date up a bit sooner in March when this typically takes place in April.At Hotel X Toronto we deeply care about all our guest and we ensure that all our amenities are maintained to ensure guest health and safety. We do look forward to welcoming you back to Hotel X Toronto! Warm regards, Pranav Kental Front Desk Manager

Hi Geoffrey, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Jennifer, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Quentin, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Atara, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Natalie, Thank you so much for rating us 4/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Quinn, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Nick Mazerolle Assistant Guest Service Manager

Hi Kate, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Prakaythip, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Sally, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Alison, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Justin, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Thank you Vanessa for the 5 out of 5 following your stay at Hotel X. We can't wait to have you back with us at your soonest, Till that time, please accept our kindest regards.Maurice Miramo - Guest Services Manager

Hi Lovedeep, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Gregor, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Franca, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Nick Mazerolle Assistant Guest Service Manager

Hi Michael, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Nick Mazerolle Assistant Guest Service Manager

Hi Candice, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Isamar, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Amy, Thank you so much for the feedback! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Efstathios, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Victor, Thank you so much for rating us 4/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Joshua, Thank you for your feedback! We are sad to see that you did not enjoy your stay with us.We would want to take this opportunity to learn the reason why you felt that the check-in experience was not good. We at Hotel X Toronto strive to ensure that all our guests experience the WOW factor that we are known to deliver to all our guests. House car service is available for all our guests staying with us. The time that you were looking to book the house car was already reserved by another guest. We were happy to accommodate your request to join in with another guest and we were able to reserve a ride for you, then we received your request for a different time unfortunately, the house car was not available at the time and we were not able to take your request as the route to your destination had traffic which would have caused a delay in the booking for the other guests. Please reach out to us directly if you would like any further assistance. We do look forward to welcoming you back to Hotel X Toronto! Warm regards, Pranav Kental Front Desk Manager

Hi Jason, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Stephen, Thank you for your feedback! We are sad to see that you did not enjoy your stay with us. Please reach out to us directly if you would like to share your feedback in detail. We do look forward to welcoming you back to Hotel X Toronto! Warm regards, Pranav Kental Front Desk Manager

Hi Desere, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Lydia, Thank you so much for the feedback! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager

Hi Jason, Thank you for your feedback! We are sad to see that you did not enjoy your stay with us. Please reach out to us directly if you would like to share your feedback in detail. We do look forward to welcoming you back to Hotel X Toronto! Warm regards, Pranav Kental Front Desk Manager

Hi Luis, Thank you so much for rating us 4/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Homa Mahallati Assistant Front Desk Manager

Hi Jonathan, Thank you so much for rating us 5/5! We are thrilled that you enjoyed your recent stay with us, and look forward to welcoming you back to Hotel X Toronto! Warm Regards, Pranav Kental Front Desk Manager