Suite Deluxe, 1 cama King size y sofá cama | Área de sala de estar | Televisión de pantalla plana de 54 pulgadas con canales por cable

Opiniones de Pantages Hotel Downtown Toronto

4 out of 5
Pantages Hotel Downtown Toronto
200 Victoria St, Toronto, ON

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 589 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 95 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 37 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 36 de 1008 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Arianna

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me encantó el precio, las instalaciones, lo accesible a todas las atracciones sobre todo a las cataratas, definitivamente volvería, ningún problema con el check in o check out, ni con la habitación, ni el depósito, gracias, estuve 4 noches 1 de noviembre al 5 de noviembre.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Paul, el 16 nov. 2023
Hello Arianna,Thank you for your rating.The entire Team is very happy to hear you enjoyed your stay at The Pantages Hotel. We all strive to provide all our guests with an exceptional experience! We hope to welcome you back in the near future.

10/10 Excelente

Liliana

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente hotel, habitaciones muy limpias, cama súper cómoda, personal muy amable, totalmente recomendable.
Se hospedó 1 noche en agosto de 2023
Respuesta de Paul, el 20 ago. 2023
Hola Liliana,Gracias por tu valoración.Nos alegra que haya disfrutado completamente de su estadía con nosotros. Esperamos volver a verte pronto!

8/10 Bueno

Yaninee Julieta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Paul, el 31 jul. 2023
Hello Yaninee Julieta,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Jose, Mex

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gran servicio. Fueron amables. La recepción fue extraordinaria y el servicio aún mejor
Se hospedó 14 noches en enero de 2021
Respuesta de Front Desk , el 23 ene. 2021
Gracias por su respuesta, estoy muy feliz de haber podido cumplir con sus expectativas en cuanto a servicio y hospitalidad. Agradecemos sus comentarios y nos encantaría darle la bienvenida nuevamente a nuestra propiedad en cualquier momento que esté en la ciudad.

10/10 Excelente

Andre, Laval

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
J’y retournerais sans hésiter. Je recommande
Se hospedó 1 noche en abril de 2024
Respuesta de Honey, el 19 abr. 2024
Bonjour André,Merci pour votre évaluation et vos commentaires. Espérons vous revoir à l'avenir ici au Pantages!

10/10 Excelente

Greg

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very central for most downtown attractions. Rooms are very spacious, and bed and pillows were comfortable. I would definitely stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 16 abr. 2024
Hello Greg,Thank you for your rating.We appreciate your generous feedback and are thrilled to hear you had a great stay.We look forward to welcoming you back very soon!

10/10 Excelente

Sebastian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super easy check in and nice staff
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 16 abr. 2024
Hello Sebastian,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Lindsay

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful rooms
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 15 abr. 2024
Hello Lindsay,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Akash

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Great clean property and very conveniently located. Would book again.
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 14 abr. 2024
Hello Akash,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Melinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 15 abr. 2024
Hello Melinda,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 15 abr. 2024
Hello Jonathan,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 15 abr. 2024
Hello Mike,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Rich

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We have chosen to stay at Pantages on our last several trips into Toronto. We stayed one time and were happy with our experience. So we keep coming back. This stay was no different. We'll see you again.
Se hospedó 2 noches en abril de 2024
Respuesta de Paul, el 13 abr. 2024
Hello Rich,Thank you for your rating.It is always a pleasure welcoming you at The Pantages Hotel! We hope you continue to choose staying with us whenever you are in downtown Toronto.

10/10 Excelente

Octavio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very close to the subway and walkable to many tourists spots
Se hospedó 4 noches en marzo de 2024
Respuesta de Paul, el 12 abr. 2024
Hello Octavio,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Merrill

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room’s decor, amenities and view of city were perfect for the downtown urban setting. Lots of nearby landmarks like Massey Hall, historic diners and bars added to the charm. Hotel fits very nicely into the neighborhood.
Se hospedó 3 noches en marzo de 2024
Respuesta de Honey, el 12 abr. 2024
Wow! thank you for your perfect rating, Merrill. Fun fact: our hotel was designed by Moshe Safdie, the architect who designed Jewel of Changi Airport and Marina Bay Sands in Singapore. We're happy that you liked our rooms. Hope to have you again here at Pantages.

10/10 Excelente

Aaron

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice accommodation
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 11 abr. 2024
Hello Aaron,Thank you for your rating.We hope to see you again soon!

8/10 Bueno

Allison

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 11 abr. 2024
Hello Allison,Thank you for your rating.We hope to exceed your expectations in the near future!

8/10 Bueno

Willie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is in the heart of downtown. You can walk to anywhere.
Se hospedó 1 noche en abril de 2024
Respuesta de Honey, el 10 abr. 2024
Hi Willie,We hope you had a wonderful stay here at Pantages and would like to thank you for your rating.

6/10 Aceptable

Vishnu

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Honey, el 10 abr. 2024
Hi Vishnu,Thank you for your feedback. Hope to have you again here at Pantages.

10/10 Excelente

Lorna

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was not expecting feather pillows and comforter. Very cozy, not too hot and not to cold.
Se hospedó 2 noches en abril de 2024
Respuesta de Paul, el 9 abr. 2024
Hello Lorna,Thank you for your rating.We hope to see you again soon!

8/10 Bueno

Moesha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was really quiet room service was very prompt and staff were friendly and helpful
Se hospedó 4 noches en marzo de 2024
Respuesta de Paul, el 9 abr. 2024
Hello Moesha,Thank you for your rating.We hope to welcome you back in the near future!

10/10 Excelente

Erica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is the best hotel to stay in if you are going to see a show at Massey Hall. Around the corner from Yonge and Dundas square, and the Eaton's centre, so there are lots of entertainment, shopping and dining options. The subway station at Dundas is only a minute or two walk. Lovely rooms, beautiful clean and bright, tastefully decorated. The staff are lovely, very helpful and kind.
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 9 abr. 2024
Hello Erica,Thank you for your rating.With a mission to provide exceptional customer service, we take both pride and passion in serving your needs and are thrilled to hear we met your expectations. As a valued guest, your feedback will be shared with the Team to continue to inspire and motivate them to continue to deliver exceptional customer service.We hope you choose to stay with us again in the near future!

10/10 Excelente

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved our room! We had a standard room with a city view and I was surprised to see how large the standard room option was! I’ve stayed in Toronto other times and I feel like the standard room sizes in downtown hotels are smaller. The room was beautifully decorated with great amenities. I booked for a concert and was able to take great picture in the room with the city view windows and multiple backdrop options. Location was convenient as well. Our breakfast in the hotel restaurant was included, which was delicious. Staff was friendly, especially Ron at the front desk. Absolutely zero complaints.
Respuesta de Paul, el 8 abr. 2024
Hello Jessica,Thank you for your rating.Our Team is happy to hear you enjoyed your stay with us, especially, the ample size & views from our guestrooms! We also take pride in providing all of our guests with an exceptional service experience. Ron is a valued team member who continues to go out of his way to create exceptional guest experiences.We can't wait to welcome you back very soon!

10/10 Excelente

Dustin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Giggity
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 8 abr. 2024
Hello Dustin,Thank you for your rating.We, too, are delighted to hear you enjoyed your stay with us!Please return whenever you are in downtown Toronto.

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel in Toronto. I would totally recommend the stay here you’ll have a great experience.
Se hospedó 3 noches en febrero de 2024
Respuesta de Paul, el 8 abr. 2024
Hello Juan,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Allison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Large rooms, clean, great staff. Not the most exciting area in downtown Toronto, but close to theatre, etc.
Se hospedó 1 noche en abril de 2024
Respuesta de Honey, el 8 abr. 2024
Hi Allison,We appreciate your feedback. We hope to have you again here at Pantages.

10/10 Excelente

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en abril de 2024
Respuesta de Paul, el 8 abr. 2024
Hello Paula,Thank you for your rating.We hope to see you again soon!

6/10 Aceptable

Karen

Le gustó: Limpieza y servicio y personal
Se hospedó 3 noches en abril de 2024
Respuesta de Paul, el 8 abr. 2024
Hello Karen,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Sara

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing , no surprises, exactly like the pictures. Some hotels im Toronto have great pictures but when you go its a different story, loud,dirty. Loved this hotel, will be going again!
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 7 abr. 2024
Hello Sara,Thank you for your rating.We are very happy to hear you had an amazing time at our property!We can't wait to see you again very soon.

10/10 Excelente

Ellah Mae

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Got there too early and we would’ve patiently waited longer than we did but luckily, they upgraded us and we got checked in earlier than expected!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 7 abr. 2024
Hello Ellah Mae,Thank you for your rating.We are thrilled to hear that you got checked-in early to enjoy our comfortable guest room!

10/10 Excelente

Sonia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely and clean room. Great staff, great breakfast at Stages restaurant- our second time here. We will definitely be back!
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 6 abr. 2024
Hello Sonia,Thank you for your rating.We are glad to know you had a pleasant stay. We hope to see you again soon!

10/10 Excelente

Dustin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms are nice clean and comfy I'll deff book again
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 7 abr. 2024
Hello Dustin,Thank you for your rating.We hope to see you again soon!

6/10 Aceptable

Ali

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza
Lighting in room was bad and no tea options.
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 4 abr. 2024
Hello Ali,Thank you for your rating.We appreciate your valuable feedback which will be shared with our Maintenance Team right away for reconsideration.We hope you choose to stay with us again!

10/10 Excelente

Ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de Paul, el 3 abr. 2024
Hello Ian,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Marina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is ideally located to do all things downtown Toronto. Beautiful rooms with comfortable bed. Only downside is the hotel has no parking but there are parking options nearby, however they are pricey $.
Se hospedó 1 noche en abril de 2024
Respuesta de Paul, el 2 abr. 2024
Hello Marina,Thank you for your rating.We appreciate your wonderful comments about our property, especially, our convenient location and beautiful guest rooms.We hope to welcome you back very soon!

6/10 Aceptable

Jasmeet

Le gustó: Servicio y personal
No le gustó: Limpieza
Staff and location were great. However, the room itself was dirty - the couch had a weird odour and when we first checked in, the floors in our room were not done
Se hospedó 4 noches en marzo de 2024
Respuesta de Paul, el 2 abr. 2024
Hello Jasmeet,Thank you for your rating.The cleanliness of our hotel is a key priority and your comments about the room caught my attention. I am sorry that your guestoom fell short of your expectations and our standards. Rest assured, your valuable feedback will be shared with the Housekeeping Team immediately.We hope you choose to stay with us again in the future so we can better your experience.

10/10 Excelente

Thalia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is very smart with safe access. We enjoyed a drink at the hotel bar. The hotel is well positioned to walk to nearby sites and we found the hop on/off bus was an easy short walk which we then used to explore the city. The room was very clean and spacious with a comfy luxurious large bed.
Se hospedó 3 noches en marzo de 2024
Respuesta de Paul, el 2 abr. 2024
Hello Thalia,Thank you for your rating.We are glad to hear you enjoyed your stay, especially, our convenient location in downtown Toronto. We can't wait to welcome you back very soon!

8/10 Bueno

Rosa

Viaje familiar
Le gustó: Limpieza
Next to a mall and 24 hour convient store. Was not able to use the dryer.
Se hospedó 3 noches en marzo de 2024
Respuesta de Paul, el 1 abr. 2024
Hello Rosa,Thank you for your rating and your feedback regarding the dryer. We will have our Maintenance Team resolve the issue immediately.We hope to see you again soon!

10/10 Excelente

Marc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Paul, el 2 abr. 2024
Hello Marc,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Thea

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel, close to everything. Loved the large king room and huge bathroom. Would stay again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 1 abr. 2024
Hello Thea,Thank you for your rating.We appreciate your positive feedback and we can't wait to welcome you back very soon!

2/10 Terrible

Raheela

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No slippers, no handwash, doesn’t accept debit card
Respuesta de Paul, el 1 abr. 2024
Hello Raheela,Thank you for your rating.As stated on your confirmation, the property accepts only credit cards. We apologize if this website was unclear with this policy. We have made a one-time exception for you to accept cash to cover your security deposit. If you need any hand soaps, please do not hesitate to call the front desk and we will gladly deliver it to your room.We hope you enjoy your stay with us.

10/10 Excelente

Dustin

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms made you feel comfortable
Se hospedó 6 noches en marzo de 2024
Respuesta de Paul, el 31 mar. 2024
Hello Dustin,Thank you for your rating.We hope to welcome you back very soon!

8/10 Bueno

Paula Margaret, North Vancouver

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Paul, el 31 mar. 2024
Hello Paula Margaret,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Yves

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
R
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 30 mar. 2024
Hello Yves,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Eusebio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved staying at this hotel!
Se hospedó 2 noches en marzo de 2024
Respuesta de Paul, el 30 mar. 2024
Hello Eusebio,Thank you for your rating.We hope to see you again very soon!

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
it is at the center of the Theater district
Se hospedó 2 noches en marzo de 2024
Respuesta de Paul, el 29 mar. 2024
Hello John,Thank you for your rating.We hope to see you again soon!

10/10 Excelente

Mikayla

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay, will book again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 28 mar. 2024
Hello Mikayla,Thank you for your rating.We hope to see you again in the near future!

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful room and great night
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 28 mar. 2024
Hello Adam,Thank you for your rating.We hope to see you again soon!

8/10 Bueno

Cole

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No parking on site was inconvenient, cost us 57$ to park at public parking for the night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Paul, el 28 mar. 2024
Hello Cole,Thank you for your rating.We hope to see you again soon!

6/10 Aceptable

Jalene

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal
The overall stay was good, but the breakfast was terrible food-wise and service-wise. I didn’t appreciate how my spouse and I were treated while we were at breakfast. Not to mention breakfast was presented to us like it was complimentary when it was NOT.
Se hospedó 2 noches en marzo de 2024
Respuesta de Paul, el 27 mar. 2024
Hello Jalene,Thank you for taking the time to give your rating.As a valued guest, I was disappointed to hear about your experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.Your valued feedback highlighted a number of areas for improvement that I have since shared with the F & B Team, who join me in offering their apologies for their team's shortcomings.Once again, thank you for providing feedback that will ultimately help improve our dining quality, procedures and effectiveness.