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Opiniones de Hampton Inn & Suites by Hilton Toronto Downtown

2.5 out of 5

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 53 de 78 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 17 de 78 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 78 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 78 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 78 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.6/10

Servicios

9.0/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cristina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was modern, spacious and clean. A walkable distance to the center.
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan, el 3 abr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 Excelente

Sandra

Le gustó: Condiciones de la propiedad
Todo muy bien no hay nada que pedir, buenos desayunos, excelente ubicación, personal muy amable
Se hospedó 1 noche en febrero de 2024
Respuesta de Dan, el 17 feb. 2024
Thank you for your review. We appreciate your feedback. We look forward for your future visit, thank you again.

10/10 Excelente

jonathan

Se hospedó 3 noches en octubre de 2023
Respuesta de Val, el 11 nov. 2023
Thank you very much for your review. Please come back as we appreciate your business.

10/10 Excelente

Hannah

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great!
Se hospedó 3 noches en abril de 2024
Respuesta de Val, el 24 abr. 2024
Thank you for your review. We look forward to your future return.

10/10 Excelente

Yarubi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good quality for good pricr
Se hospedó 1 noche en abril de 2024
Respuesta de Val, el 21 abr. 2024
Thank you for your review. It is greatly appreciated, We look forward for future return.

10/10 Excelente

Barbara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Newly decorated
Se hospedó 1 noche en abril de 2024
Respuesta de Val, el 20 abr. 2024
Thank you for your review. We appreciate your business. Thank you again

8/10 Bueno

Lynne

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The stay was exactly what we were looking for
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan, el 12 abr. 2024
Thank you for your kind review. We appreciate your business. We look forward to your next stay with us.

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location in terms of walking distance to various popular sites and restaurants.
Se hospedó 1 noche en abril de 2024
Respuesta de Dan , el 10 abr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

10/10 Excelente

Jack

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They make you do a $100 down payment when you arrive. Very frustrating.
Se hospedó 1 noche en abril de 2024
Respuesta de Val, el 7 abr. 2024
Thank you for your review. The 100 hold on the credit card will come off after the check out, thank you

8/10 Bueno

Melanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My only complaint-there was very loud construction in the area of our stay which started at 6am. Being on vacation, it was not nice waking up that early. It would have been nice to have had a heads up before/when booking the room to make an informed decision on accepting this booking.
Se hospedó 2 noches en abril de 2024
Respuesta de Val, el 10 abr. 2024
Thank you for your review. We appreciate your business. We look forward to your next stay with us.

8/10 Bueno

Parker

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan, el 5 abr. 2024
Hello, thank you for your review. We really appreciate your business. We look forward to your future stay.

10/10 Excelente

Jason

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan, el 3 abr. 2024
Thank you for your review. We really appreciate your business. We look forward to your future stay with us.

10/10 Excelente

Alberto Jose Volio

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, felt very welcomed. The room was clean, recently renovated. Location is close to metro so easy to move around.
Se hospedó 4 noches en marzo de 2024
Respuesta de Dan, el 31 mar. 2024
Thank you so much for your kind review. We appreciate your business. Please return to the Hampton Inn & Suites.

10/10 Excelente

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really wonderful property! The rooms were really spacious and well designed and the common spaces were beautiful. The breakfast was great and well maintained - the selection was great! The front desk staff - especially Dan! - was very friendly and very helpful. And to top it all off it was very affordable! I would highly recommend this property!!
Se hospedó 1 noche en marzo de 2024
Respuesta de May, el 27 mar. 2024
Thank you for your wonderful review. We really appreciate the positive feedback. We are very happy with Dan. We look forward to your future arrival, thank you again

10/10 Excelente

Natasha Chido

Viaje de negocios, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dan at reception was very kind! Loved tge location easy and affordable parking
Se hospedó 1 noche en marzo de 2024
Respuesta de May, el 22 mar. 2024
Thank you very much for your feedback. We are happy with Dan at the Hampton Inn & Suites. We look forward to your return visit.

10/10 Excelente

Carole

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan, el 22 mar. 2024
Thank you for your feedback. We really appreciate your comment. We look forward to your future stay with us.

10/10 Excelente

Sean

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Clean rooms. Great location
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan, el 19 mar. 2024
Thank you for your review. We look for your future return to the Hampton Inn & Suites.

10/10 Excelente

Travis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan, el 21 mar. 2024
Thank you for your kind review. We appreciate your business. We look forward to your future arrival at the Hampton Inn & Suites.

10/10 Excelente

Lawanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Dan, el 19 mar. 2024
Thank you for your review. We look for your future stay with us, thank you again.

8/10 Bueno

Ivona

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the location of this hotel. I was able to walk easily to banks, grocery stores,restaurants, postal outlets and liquor store. This property has been renovated and is very sleek and modern on the inside, and is kept very clean. The room was big and very comfortable with most amenities. I say "most" because they do not provide drinking glasses. Drinking juice, water or wine out of paper coffee cups is not something I enjoy. A typical environmental nightmare free hotel breakfast is included. The amount of paper used for plates, cups and cutlery must be staggering. And you know it's not being recycled given people, including the staff just throw it in the trash. The staff were lovely and helpful. I had a grest stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Dan , el 15 mar. 2024
Thank you for your very thoughtful review. We appreciate your business and look forward to your future stay with us.

2/10 Terrible

Cosmo

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We arrived early and requested early check in. The room was next to elevator and maid closet. Room 4 feet from active construction site. BEEP BEEP CLANG BOOM from maid and construction. Requested another room but googer eyed man at front desk was an idiot. The asian lady was quite pleasant but goober eyed moron should be fired. Stay elsewhere for the price.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hampton Inn and Suites by Hilton Downtown Toronto, el 4 mar. 2024
Dear Cosmo, thank you for your feedback and we apologies for the noise by our room attendant. We will address this with our Housekeeping Manager. As for any unkind words directed to our staff (insults or threats), they will not tolerated. Anyone conveying this language towards our colleagues will be asked not to return. Regards, Edwin MarroquinRooms Division Manager

4/10 Malo

Melissa

Viaje familiar con niños
The room was freezing and dirty plus the door has a big crack all the way around and the fan in the bathroom it’s so dusty
Se hospedó 1 noche en febrero de 2024
Respuesta de Edwin Marroquin Rooms Division Manager, el 1 mar. 2024
Dear Melissa, thank you for your recent comments regarding your stay. Please note that our General Manager and I inspected your room and noted that the heat works fine however the temperature needs to be accessed via the thermostat and not the unit directly. The door frame does have a small hairline crack however this is like from the building settling over the years. We are having the matter rectified. Thank you for letting us know and please note that the front desk and housekeeping are always on site to assist with you with anything.

8/10 Bueno

Elizabeth

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Inside hotel was clean and bright. Seemed short staff but staff was friendly and helpful. Room was very large and updated. Our view was a construction site that allowed no light into the room. Breakfast was amazing, and the dining room was very comfortable. Parking left me feeling unsafe as it is not restricted to hotel patrons only.
Se hospedó 1 noche en febrero de 2024
Respuesta de Dan , el 25 feb. 2024
Thank you for your review. The newly renovated hotel is very bright and very clean. This is a new hotel. Please come back and we will assign a room on the other side of the hotel where is no construction. Parking is patrolled on a regular basis. We appreciate your feedback.

10/10 Excelente

Ralph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Val, el 20 feb. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 Excelente

idertsogt

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Dan, el 20 feb. 2024
Thank you for your review. We appreciate your comments. We look forward to your future stay.

10/10 Excelente

sarah marie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great price to quality. Everything was new and very clean. Many options for breakfast and check in and out was simple and fast. Room was quite quiet too.
Se hospedó 2 noches en febrero de 2024
Respuesta de Val, el 14 feb. 2024
Thank you for review. Please return to our hotel in the future. Have a great day.

2/10 Terrible

Renee

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The Expedia reservation said the parking was included. It was not. We had to pay $100. Bucks for two nights.
Se hospedó 2 noches en enero de 2024
Respuesta de Hampton Inn and Suites by Hilton Downtown Toronto, el 22 ene. 2024
Good afternoon Renee, our parking is not included either through our website nor through Expedia. As is common in any downtown hotel in Toronto, New York, Boston or any large Metroplitan in north America, a security deposit is required which is released at the time of check out.

8/10 Bueno

Robin, Midhurst

Se hospedó 1 noche en enero de 2024
Respuesta de Dan , el 1 feb. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome, easy and clean!
Respuesta de Dan, el 1 feb. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

10/10 Excelente

Catherine

Se hospedó 2 noches en enero de 2024
Respuesta de Dan, el 1 feb. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

8/10 Bueno

Mizuho

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dan, el 1 feb. 2024
Thank you very much for your review. We look forward to your future stay with the Hampton Inn & Suites.

8/10 Bueno

Isabella

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Location was good
Location is great. Parking was a little bit pricey but overall great stay. Breakfast was included in the stay and wish they had more selections.
Se hospedó 2 noches en enero de 2024
Respuesta de Val, el 12 ene. 2024
Good morning, thank you for your review. We look forward to your future stay with us.

4/10 Malo

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Handicap accessibility is very poor
Handicap access is very bad stairs at entrance and width of elevator doors very bad.Staff were lovely but physical conditions very poor for wheelchair.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hampton Inn and Suites by Hilton Downtown Toronto, el 4 ene. 2024
Dear guest, thank you for your review. The building itself is nearly 100-year-old and to that effect we have had to retrofit the building to meet Accessibility requirements. This includes a ramp at the main entrance and an elevator lift by the main elevator for accessibility. We hope that the remainder of your stay was enjoyable. Kind regards, Edwin Marroquin Rooms Division Manager

10/10 Excelente

Gabriel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Val, el 12 ene. 2024
Thank you for your respond. We look forward to your future stay.

10/10 Excelente

Charles

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Val, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

10/10 Excelente

Hector

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Val, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

10/10 Excelente

Tamer, Troy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything is just awesome, and even more better than the pictures, i would stay here again and again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hampton Inn and Suites by Hilton Downtown Toronto, el 2 ene. 2024
Thank you Tamer for your review! We certainly would love to see you back again:)

10/10 Excelente

Roshunda

Se hospedó 4 noches en noviembre de 2023
Respuesta de Val, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

8/10 Bueno

michael

Se hospedó 1 noche en diciembre de 2023
Respuesta de Dan, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

10/10 Excelente

Antonio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and amazing staff
Se hospedó 2 noches en noviembre de 2023
Respuesta de Val, el 1 dic. 2023
Thank you for positive review. We look forward to your future stay.

10/10 Excelente

NICHOLAS

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Val, el 30 nov. 2023
Thank you very much for your review. We look forward to seeing you again.

10/10 Excelente

Kim

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great staff but you really do need to invest i portable fans , I had a hard time breathing at night due to the fact the air wasnt moving all night . The air conditioner shuts off at certain intervals . This is the only hotel I ever stayed in that never had one
Se hospedó 2 noches en noviembre de 2023
Respuesta de Val, el 29 nov. 2023
Thank you very much for your review. You are looking into many ideas of going forward with this. We look forward to your stay in the future.

10/10 Excelente

Matt

Se hospedó 1 noche en noviembre de 2023
Respuesta de Val, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

10/10 Excelente

Ismail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is a nice place with good hospitality
Se hospedó 1 noche en octubre de 2023
Respuesta de Dan, el 29 nov. 2023
Thank you for your review. Your review is appreciated. We look forward to your future stay with us.

10/10 Excelente

Paul

Se hospedó 1 noche en noviembre de 2023
Respuesta de Dan, el 12 ene. 2024
Thank you for review. We really appreciate it. We look forward to your future stay.

10/10 Excelente

Trisha

Le gustó: Limpieza y condiciones de la propiedad
Very clean and staff very friendly and helpful
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dan, el 26 nov. 2023
Thank you very much for your review. It is always great to hear this about the staff. We look forward for your future stay.

10/10 Excelente

Rosahlee

Le gustó: Limpieza y condiciones de la propiedad
Customer service was friendly and provided a great customer experience with their knowledge of the area and taking care of what we needed. Thank you!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Dan, el 17 nov. 2023
Thank you very much for your positive feedback. you appreciate your business. We look forward for your future return stay.

10/10 Excelente

Nazan, Chicago

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Clean and new property. The staff was exceptional!
Respuesta de Val, el 8 nov. 2023
Thank you for your positive feedback. We look forward for your stay with the Hampton Inn & Suites Downtown Toronto again.

6/10 Aceptable

mason

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Dan , el 8 nov. 2023
Thank you very much for review. We look forward to your future return stay at the Hampton Inn & Suites Downtown Toronto.

8/10 Bueno

Alexia

Viaje en grupo
Le gustó: Limpieza y condiciones de la propiedad
My only negative comment would be the door to our room was a bit weird. The door didn’t look like it closed all the way and we had to shove it open a bit to lock it. I didn’t complain because it wasn’t a big deal but other than that staff is super nice and respectful I’d go back.
Se hospedó 2 noches en octubre de 2023
Respuesta de Dan , el 8 nov. 2023
Thank you for your review. I wish you could have notified the staff in regard to the door issue as we could have dealt with this immediately. Please come back and we will make your stay even better than the last stay. The staff at this property are wonderful and they are treasured.