Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 1076 de 1989 opiniones" "
10 - Excelente
1,076
Puntuación de 8, es decir, Bueno. Basada en 469 de 1989 opiniones" "
8 - Bueno
469
Puntuación de 6, es decir, Aceptable. Basada en 189 de 1989 opiniones" "
6 - Aceptable
189
Puntuación de 4, es decir, Malo. Basada en 136 de 1989 opiniones" "
4 - Malo
136
Puntuación de 2, es decir, Terrible. Basada en 119 de 1989 opiniones" "
2 - Terrible
119
8.6/10
Limpieza
8.8/10
Servicio y personal
8.2/10
Servicios
8.2/10
Condiciones de la propiedad
8.2/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
mauricio gustavo
Viaje con mascota, Viaje familiar, Viaje familiar con niños
19 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I can’t remember the name but I had the best welcome at the front desk
mauricio gustavo
Se hospedó 4 noches en enero de 2024
Respuesta de bin, el 19 ene. 2024
Dear GuestThank you for your kind review. We appreciate your continued and valued businessWarmest regardsbe well
10/10 Excelente
Ruth Leticia
4 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Las atenciones de sus empleados es muy buena restaurante con alimentos variados y de calidad gratamente complacida
Ruth Leticia
Se hospedó 4 noches en diciembre de 2023
Respuesta de Miguel V., el 12 ene. 2024
Muchas Gracias por su valioso mensaje. Esperamos verlos de nuevo por aca pronto. Que tenga un excelente dia!
10/10 Excelente
Luis
Viaje familiar
7 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
surprised with this hotel, very good location , clean , safe and friendly , a must return in a near future , thanks a lot
Luis
Se hospedó 1 noche en octubre de 2023
Respuesta de FO Team, el 7 nov. 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
8/10 Bueno
Félix A
9 mar. 2023
Félix A
Se hospedó 6 noches en marzo de 2023
Respuesta de bin, el 11 mar. 2023
Dear GuestThank you for your kind review. We appreciate your support and valued patronagebe well
10/10 Excelente
Andres
14 ago. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente!!!
Hermoso, cómodo y bien ubicado.
Andres
Se hospedó 2 noches en agosto de 2022
Respuesta de bin, el 14 ago. 2022
Dear Guest
Thank you for your kind review
We appreciate your valued and continued patronage
be well
8/10 Bueno
Mario
Viaje familiar
3 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios
Le falta mantenimiento pero en lo general es una buena propiedad muy bien ubicada
Mario
Se hospedó 1 noche en julio de 2022
Respuesta de FO Team, el 3 ago. 2022
hank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention.
8/10 Bueno
efren
6 jun. 2022
efren
Se hospedó 1 noche en mayo de 2022
10/10 Excelente
Jessica
Viaje familiar con niños
18 abr. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
De todos los hoteles que he estado, este destaca por su buen servicio del personal! Todos son muy amables, el area de la alberca está increíble sobre todo si tienes niños!! El desayuno delicioso! Muy cómodo
Jessica
Se hospedó 1 noche en abril de 2022
Respuesta de Westin Harbour Castle, el 18 abr. 2022
Thanks for staying with us. We appreciate your feedback!
10/10 Excelente
Natasha
Viaje familiar
6 ene. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Natasha
Se hospedó 3 noches en diciembre de 2021
Respuesta de FO Team, el 6 ene. 2022
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!
10/10 Excelente
Maggie
Viaje en grupo, Viaje en pareja
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice room, staff are amazing!
Maggie
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 21 abr. 2024
Thank you for your review and for choosing our hotel.
10/10 Excelente
Alisha
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Alisha
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Office Team, el 22 abr. 2024
Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle.
10/10 Excelente
Claudia
20 abr. 2024
Claudia
Se hospedó 1 noche en abril de 2024
Respuesta de The Front Office Team, el 22 abr. 2024
Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle.
10/10 Excelente
jeff
20 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
jeff
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 21 abr. 2024
Thank you for your review and for choosing our hotel.
8/10 Bueno
Aly
18 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good hotel but needs a little revamp
Aly
Se hospedó 2 noches en abril de 2024
Respuesta de FO Team, el 18 abr. 2024
Thank you for your review and for choosing our hotel.
10/10 Excelente
Nicole
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nicole
Se hospedó 1 noche en abril de 2024
Respuesta de Miguel V., el 15 abr. 2024
Thank you very much for your review. We hope to see you again soon at The Westin Harbour Castle. Have a great day.
10/10 Excelente
Wendy
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is very nice
Wendy
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 14 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
4/10 Malo
Ernest
13 abr. 2024
Le gustó: Condiciones de la propiedad
Ernest
Se hospedó 2 noches en abril de 2024
Respuesta de GENERAL MANAGER, el 14 abr. 2024
Dear Ernest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Be Well,Mirza Zafar,Director of Food and Beverage
8/10 Bueno
Dave
12 abr. 2024
Le gustó: Limpieza y servicio y personal
Everything good with property. Did' not the like that Expedia increased price after I selected property and was filling out details. This will have us consider different options for searching hotels in future. Perhaps you should think was is the " Lifetime value" of a customer vs hacking for an additional $50. I know the answer apparently expedia does not!
Dave
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 15 abr. 2024
Thank you for letting us know about this. Your feedback helps us do better. I double checked your booking and billing and can see that you been charged only for Valet parking, as the Room and Tax was covered already by Expedia
10/10 Excelente
Marco
Viaje de negocios, Viaje en pareja
12 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service
Marco
Se hospedó 1 noche en abril de 2024
Respuesta de FO team, el 13 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
8/10 Bueno
Maureen, Ellicott City
12 abr. 2024
No le gustó: Condiciones de la propiedad
Room-windows dirty. Couldn’t appreciate the view of the lake. Many areas in the room needed touch up paint. Housekeeper didn’t get to my room on the first day despite me being gone for about 3 hours. When I left she was about 3 doors down from my room and when I got back she was in the same area.
Maureen
Se hospedó 2 noches en abril de 2024
Respuesta de The Westin Harbour Castle, el 12 abr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, The Westin Harbour Castle
8/10 Bueno
Edwin Kwong Tat
9 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Edwin Kwong Tat
Se hospedó 3 noches en abril de 2024
Respuesta de Jennifer, el 11 abr. 2024
Dear Mr. Tat,Thank you kindly for taking your valuable time to provide us appreciated feedback.We hope you enjoyed your stay with us!Thank you & Be Well.
10/10 Excelente
Richard
Viaje de negocios
8 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place. Everything was smooth. Very professional.
Richard
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 8 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
10/10 Excelente
Brian
Viaje familiar
7 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved how easy everything was when we arrived. Valet parked car, checked in and in our room in less than 30 mins. Short walk to dining options and Scotia bank center.
Brian
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 7 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
8/10 Bueno
Kara
7 abr. 2024
Le gustó: Servicio y personal
.
Kara
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Food and Beverage, el 8 abr. 2024
Dear Kara, Thank you for your recent stay at The Westin Harbour Castle, Toronto, and for the positive rating. We are glad to know you had a pleasant stay and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit to Toronto. Be Well,Mirza Zafar,Director of Food and Beverage
8/10 Bueno
Megan
6 abr. 2024
Megan
Se hospedó 2 noches en abril de 2024
Respuesta de FO Team, el 8 abr. 2024
Thank you for letting us know about your experience. Your feedback helps us do better.
10/10 Excelente
Jane
Viaje en grupo, Viaje familiar
6 abr. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
It was perfect for my one night stay after an awesome concert!!! Easy walk and very awesome experience at the hotel. My mom really enjoyed the pool and hot tub! Wish I brought my bathing suit. It looked so relaxing!
Jane
Se hospedó 1 noche en abril de 2024
Respuesta de Director of Food and Beverage, el 7 abr. 2024
Dear Jane, Thank you for the high rating of The Westin Harbour Castle, Toronto. We are thrilled to know you and your mother had a great stay and that you especially enjoyed our excellent amenities. We are also glad to read that our optimal location added to the enjoyment of your visit. It was our pleasure accommodating you, and we look forward to welcoming both of you back for another enriching experience.Be Well,Mirza Zafar,Director of Food and Beverage
8/10 Bueno
Melanie
6 abr. 2024
Le gustó: Limpieza y servicio y personal
Melanie
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 7 abr. 2024
Thank you for letting us know about your experience. Your feedback helps us do better.
8/10 Bueno
Amanda
6 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Amanda
Se hospedó 1 noche en abril de 2024
Respuesta de FO Team, el 7 abr. 2024
Thank you for letting us know about your experience. Your feedback helps us do better.
10/10 Excelente
John
Viaje familiar
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everythjng was great except i thought i was getting a full view of the Toronto islands. Turns out the "Lakeview" was only partial.
John
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer, el 4 abr. 2024
Dear John, we are so incredibly happy to hear how much you enjoyed your stay with us! Though, I'm truly sorry to hear about the lack of view provided. We hope you still enjoyed the best of both worlds of the city/lake view. Thank you kindly for taking your valuable time to share your feedback with us. We look forward to the opportunity to host you again soon!Be Well.
10/10 Excelente
Sébastien
Viaje de negocios
3 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, well located and helpful staff
Sébastien
Se hospedó 5 noches en marzo de 2024
Respuesta de Miguel V., el 3 abr. 2024
Thank you very much for your review. We do appreciate you taking your time in letting us know that you enjoyed your stay with us. We hope to see you again soon at The Westin Harbour Castle.
10/10 Excelente
Lia
2 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was the best hotel in Toronto, one of the best around the world. The view of the lake and access to the ferry boats, the St Lawrence Market, the entertainment district, was amazing.
Lia
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer, el 12 abr. 2024
Dear Lia,Thank you kindly for taking your valuable time to share such wonderful feedback!We're so overjoyed to hear how much you enjoyed your stay.We look forward to welcoming you again soon!Thank you & Be Well.
8/10 Bueno
William
1 abr. 2024
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
It was a good stay at the hotel. Staff was really nice. I had a issue with a dirty washroom that was kind of annoying. I had to ask a few time to get the gross yellow marks of the ceiling above the tub. The stairs coming into the hotel are very sketchy and look like they never are swept. I was kinda disappointed that my corner room was not facing just the water like I was hoping for when I booked.
William
Se hospedó 3 noches en marzo de 2024
Respuesta de FO team, el 1 abr. 2024
Thank you very much for your review - we are sorry to learn about your disappointment and sincerely apologize for the shortfall in service We appreciate your valued patronage
8/10 Bueno
Eric
1 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Yery nice time great pool!
Eric
Se hospedó 1 noche en marzo de 2024
Respuesta de FO Team, el 2 abr. 2024
Thank you for your review and for choosing our hotel.
8/10 Bueno
Alison
1 abr. 2024
Alison
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Food and Beverage, el 21 abr. 2024
Dear Alison, Thank you for choosing The Westin Harbour Castle, Toronto. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Mirza Zafar,Director of Food and Beverage
10/10 Excelente
Wei, Calgary
1 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Wei
Se hospedó 3 noches en marzo de 2024
Respuesta de Miguel V., el 2 abr. 2024
Thank you very much for your review. We are ecstatic that you enjoyed your stay with us. I hope we will see you again soon at The Westin Harbour Castle. Have a good day!
10/10 Excelente
Katie
Viaje en grupo
31 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had an excellent time! All the staff was lovely and kind. We were seeing a concert at the Scotiabank Arena and the location was very walkable and convenient.
Katie
Se hospedó 2 noches en marzo de 2024
Respuesta de FO Team, el 31 mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
10/10 Excelente
Alix
31 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Alix
Se hospedó 1 noche en marzo de 2024
Respuesta de FO Team, el 1 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
10/10 Excelente
Allison
Viaje en grupo
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NA
Allison
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Food and Beverage, el 30 mar. 2024
Dear Allison, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Harbour Castle, Toronto. We look forward to your return and wish you all the best with your future travels.Be Well,Mirza Zafar,Director of Food and Beverage
6/10 Aceptable
Grace
Viaje en pareja
29 mar. 2024
lots of customers were helped before us even though we had been waiting in line. We are young, early twenties and all patrons assisted and cut in front of us were 45 years of age.
Grace
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER, el 29 mar. 2024
Dear Grace, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve.Be Well,Mirza Zafar,Director of Food and Beverage
10/10 Excelente
David
28 mar. 2024
David
Se hospedó 1 noche en marzo de 2024
Respuesta de FO Team, el 17 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
6/10 Aceptable
Mark
Viaje en pareja
28 mar. 2024
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
check in was confusing, they ask you to do the online check in so its quick to get your keys when you arrive. I do the online check in only to wait in a huge line with others that did not do the online check in. what is the point of going through the steps if you are making me wait anyway
Mark
Se hospedó 1 noche en marzo de 2024
Respuesta de Jennifer, el 29 mar. 2024
Hello there,I'm incredibly sorry to hear about the experience you were on the receiving end of at our property. Please accept my sincerest apologies for the miss in information that was provided you. I will ensure our team is up to date with all online check in information so this does not happen again. Please let us know if there is anything further we can assist you with at this time. Be Well.
10/10 Excelente
Tara
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were so friendly and kind . Hotel room was so nice with a beautiful view and so clean !
Tara
Se hospedó 1 noche en marzo de 2024
Respuesta de FO Team, el 26 mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
10/10 Excelente
Joe
Viaje familiar con niños
26 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Didn't like to have to park oversized truck in underground parking lot off site. Oversized vehicle parking at site was full.
Joe
Se hospedó 2 noches en marzo de 2024
Respuesta de FO Team, el 26 mar. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.
8/10 Bueno
shawn Albert
26 mar. 2024
shawn Albert
Se hospedó 1 noche en marzo de 2024
Respuesta de Director of Food and Beverage, el 15 abr. 2024
Dear Mr. Albert, Thank you for choosing The Westin Harbour Castle, Toronto. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well,Mirza Zafar,Director of Food and Beverage
10/10 Excelente
Marceline
25 mar. 2024
Great!
Marceline
Se hospedó 1 noche en marzo de 2024
Respuesta de bin, el 25 mar. 2024
Dear GuestThank you for your kind review. We appreciate your valued and continued patronage.be wellbin
6/10 Aceptable
benny
25 mar. 2024
Le gustó: Limpieza
benny
Se hospedó 1 noche en marzo de 2024
Respuesta de GENERAL MANAGER, el 26 mar. 2024
Dear Benny, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Be Well,Mirza Zafar,Director of Food and Beverage
8/10 Bueno
Lisa
Viaje en pareja
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location
We had a nice water view room
Staff was friendly
Only complaint would be not enough parking not even valet parking was available
Lisa
Se hospedó 1 noche en marzo de 2024
Respuesta de Miguel V., el 25 mar. 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!
10/10 Excelente
Gise
24 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gise
Se hospedó 2 noches en marzo de 2024
Respuesta de bin, el 25 mar. 2024
Dear GuestThank you for your kind reviewWe appreciate your valued and continued patronagebe wellbin
10/10 Excelente
David
24 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice stay!
David
Se hospedó 2 noches en marzo de 2024
Respuesta de Miguel V., el 25 mar. 2024
Thank you very much for your review. We hope to see you again at The Westin Harbour Castle. Have a good night!
10/10 Excelente
David
24 mar. 2024
David
Se hospedó 1 noche en marzo de 2024
Respuesta de FO Team, el 14 abr. 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.