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Opiniones de SureStay Plus Hotel by Best Western Quanah

2.5 out of 5
SureStay Plus Hotel by Best Western Quanah
1100 W 11th St, Quanah, TX

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 162 de 426 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 426 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 65 de 426 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 426 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 29 de 426 opiniones" "

7.8/10

Limpieza

8.4/10

Servicio y personal

7.2/10

Servicios

7.6/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en julio de 2021
Respuesta de KYLE, el 21 jul. 2021
THANK YOU FOR YOUR STAY WITH US

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo limpio y agradable
Se hospedó 1 noche en mayo de 2021
Respuesta de KYLE, el 7 jun. 2021
THANK YOU FOR STAYING WITH US HERE IN QUANAH TEXAS

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y servicios
Se hospedó 1 noche en noviembre de 2019

10/10 Excelente

Ignacio

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well maintained
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Daniel

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

4/10 Malo

Sondra

No le gustó: Servicios
I booked 3rd party and room was not pictured the way it looked in photos. They mixed pictures in from a remodeled hotel, so it was deceptive. There was a hot dog and bun left in microwave from previous guests. Kinda gross. Bed was comfortable, carpet old and torn, bathroom floor was sticky.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Catherine

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
The refrigerator and chair in the room were broken. It smelled like cigarettes all over.
Se hospedó 2 noches en marzo de 2024
Respuesta de Nicole, el 28 mar. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Harilaos

No le gustó: Limpieza, servicios, condiciones de la propiedad
The linens on the bed had a lot of hair on it. Felt like they do not regularly change and wash the sheets. Also, the internet was extremely slow. I could barely get any work done.

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Roxane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good for passing through
Passing through with tired kids. Quiet and clean. That's all we were looking for. Thank you
Se hospedó 1 noche en enero de 2024

4/10 Malo

Liz

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Ann

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and safe, hotel had staff nice. Not fancy but as expected for the price range of hotel.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Susan

Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de Bianca, el 14 dic. 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Briana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and the staff were friendly!
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Colette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. They directed us to restaurants. Request for extra blanket was cheerfully handled.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Shavonne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the location it was fine. it's not a fancy hotel but it was clean I didn't see any bugs there were no loud guest. I would stay again. The staff were friendly. It appears to be in the process of renovation so it may be fancier in the future but it was clean and the staff were nice.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Laurie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was extremely helpful changing my date and friendly.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Dustin

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
It’s just an old hotel that needs updated. The halls smelt bad and our bathroom was dirty. Our bedding was clean though and the hostess was very nice
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Gregg

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very small town with people walking around the property all hours of the night.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Bianca, el 30 nov. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Uncleanliness
I work for a transportation company and 6 of our people were staying here as it was the Only hotel in town. One of my coworkers came back out no sheets on their bed. Another couple came back out there room had not been cleaned. I called down to the front desk and asked her if we got towels and washcloths with the room or did I need to use the dirty one’s hanging over the shower curtain rail. The lady at the front desk was very kind. But nothing like seeing gross used washcloths in your room. I stay in a lot of hotels for work and I have such a low tolerance for uncleanliness and yuck someone else used wash clothes. Yuck. My 6 person crew won’t be staying here again the duration of this project. We’ll drive the extra distance to the next city.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Bianca, el 29 nov. 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Bueno

Faye, Hackett

Viaje en pareja
No le gustó: Servicios
The room was clean just dusty. and the breakfast food was cool not hot on Saturday morning with us having to warm everything up in the microwave. Sunday's breakfast was even colder. Trash was not taken out from Saturday morning in the breakfast area. Every time we came and when from our room the staff was outside smoking.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Rachel

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Was great customer service, breakfast was good, staff was super friendly
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

David

Le gustó: Servicio y personal y condiciones de la propiedad
Room ready got in late
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Tommy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Good place to spend the night. It looked like they were in the process of remodeling so may improve. Breakfast was not quite what I expected. Overall, I would gladly stay there again if I need to spend the night in the area.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Lief

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Sharon, Texarkana

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
The staff was polite and courteous. They were not fully engaged in maintaining the facility.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Clifford

Viaje familiar
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Unhappy
Heating/air conditioning system was very loud so we could not run it to keep warm and sleep. Asked for a different room but the clerk said she was booked full up. Breakfast was not ready at 6:30, no scrambled eggs. No biscuits or bacon.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Miranda

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Doug

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ok
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Margie

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
So so
The people at the Hotel were very nice. The bathtub was horrible. Rust stains around the faucet and the rubber mat in the tub was dingy and flipping up.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Angel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Hotel!
Great hotel for a small town. Will stay here again.
Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kay

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

timothy

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Marcia

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
They have shower heads that aren't operational, insects, and very limited breakfast. Staff was okay
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Lindsay R

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
There is no vending in "vending" labeled areas. Had to leave that hotel to buy a bottle of water.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Jacob, Alvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access property that was available when we needed it and affordable
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Samantha

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just stayed one night passing through. Clean and quiet room for the night. Will stay again.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean; friendly staff. Would stay here again.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Pete

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant stay. No issues.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

marsha

Viaje familiar
Nice room and friendly staff. The waffle maker was out of service and the bathtub had brown stains, couldn’t get the shower to come on.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Janet

Le gustó: Servicio y personal
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Andrew

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very Clean, Complimentary Breakfast. price affordable.
Se hospedó 1 noche en julio de 2023

10/10 Excelente

Germinia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Almost perfect
We enjoyed the visit the only thing that wasn’t great was the tub had rust on it other than that it was perfect
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Paiman, Roseville

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The place was dirty, smelled like smoke! Carpet was very dirty!!!!
Se hospedó 1 noche en julio de 2023