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Opiniones de Leonardo Royal Hotel Brighton Waterfront

4 out of 5
Leonardo Royal Hotel Brighton Waterfront
Kings Road Brighton, Brighton, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 594 de 1221 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 349 de 1221 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 137 de 1221 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 78 de 1221 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 63 de 1221 opiniones" "

8.4/10

Limpieza

8.6/10

Servicio y personal

8.4/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Leonardo

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jerome Pesenti, el 30 sept. 2023
Dear Leonardo,Thank you for your review.I was sorry to read that you rated your stay 6/10.We hope to welcome you back in the future for a better experience.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Kate

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely modern hotel, centrally situated so convenient for all of Brighton’s delights. Rooms were spacious and immaculate. Corridors, lobby, everywhere smelt like a spa - would not hesitate to stay again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Tommy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really enjoyed our stay at the hotel and found the staff to be very efficient and friendly. The location is excellent and the lobby area spacious and user friendly. It will be our go to Hotel in Brighton in future.
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 22 abr. 2024
Dear Tommy,It was nice to see that you liked our location as well our lobby. I would like to thank you for taking the time to give us some feedback and will look forward to see you again soon.With my warm regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

sarah

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Friendly welcome from all the staff. Lovely clean room with everything you could need for the stay. Lovely location close to all the hot spots in Brighton. Great hotel for a short term stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 22 abr. 2024
Dear Sarah,It was nice to see that you liked our location and that you received a friendly welcome. I thank you for your review and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Alyce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location to see the main spots of Brighton front and the lanes , lovely modern hotel , really nice breakfast available . Only hiccup was that our room was never cleaned on the first day and then the cleaner didn’t understand a word of English when we asked for toilet roll when we saw him later in the corridor . We assume he saw the ‘please service room’ sign as a ‘do not disturb’ sign so never entered . The day after , we left the sign off the door and the room was serviced . However the little bin bag from the room with makeup wipes , teabags etc… was left on top of the desk . Parking was rather expensive but expected in the city even with the discount of being a customer at the hotel . The small pool / leisure area was nice but gets full very quick , especially with children and the gym receptionist doesn’t implement the rules around jumping and diving with children or adults so it gets rather chaotic . Overall my partner and I would return to this hotel again if we ever returned to Brighton
Se hospedó 3 noches en abril de 2024
Respuesta de Jake Albiston - Duty Manager, el 16 abr. 2024
Dear Alyce,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our great location and delicious breakfast during your stay.We apologise for the hiccup with the room cleaning on the first day and any inconvenience caused by the language barrier with our cleaner. Rest assured, we'll address this issue with our housekeeping management.Regarding the leisure facilities, we understand your concerns and appreciate your feedback. We will pass this on to the staff at the leisure centre.It's wonderful to hear that you and your partner would consider returning to our hotel if you come back to Brighton. We look forward to welcoming you back and providing you with another enjoyable stay.Kind regards,

10/10 Excelente

Colin

Viaje en pareja
Liked the breakfasts
Se hospedó 3 noches en abril de 2024
Respuesta de Jake Albiston - Duty Manager, el 16 abr. 2024
Dear Colin,Thank you for visiting Leonardo Royal Brighton Waterfront. We are delighted you had such an excellent experience at our hotel. We hope to welcome you back soon.Kind regards,

10/10 Excelente

natasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were super friendly and helpful. Made to feel very welcome. Kids absolutely loved the room and pool.
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 15 abr. 2024
Dear natasha,I was delighted to see that you enjoyed your time and that the kids like our room and pool.I thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Jerome Pesenti, el 14 abr. 2024
Good afternoon Tina and thank you for your 4/5 review. I hope to welcome you back very soon Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Hayley

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was very clean and comfortable. Breakfast was good, lots of choice
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Natalie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 13 abr. 2024
Dear Natalie,I was delighted to see that you had a 5/5 stay and hope to welcome you back in the future.Best regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

john

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 12 abr. 2024
Dear John,I would like to thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

patrick

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location is great for the marathon. Very friendly hotel an example being Juan who is great every year
Se hospedó 2 noches en abril de 2024
Respuesta de Jerome Pesenti, el 9 abr. 2024
Dear patrick,I would like to thank you for your review.It was nice to see that you liked our location and that Juan was at service. I will share your comments with him and the rest of the team.We look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Tom

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great stay, great room, comfortable bed, I expected a full bath, great tea and coffee making facilities
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 9 abr. 2024
Good afternoon Tom and thank you for your review.It was lovely to see that you liked our rooms and bed. I would like to thank you for your review and look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Edward, Petit Valley

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Perfect location just 5 minutes walk to the Pier
Se hospedó 2 noches en abril de 2024
Respuesta de Jerome Pesenti, el 9 abr. 2024
Dear Edward,I would like to thank you for your 5/5 review.I was delighted to see that you liked our location and look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

6/10 Aceptable

Simon

Viaje familiar
Le gustó: Servicio y personal
Its a little bit tired. Staff were lovely though
Se hospedó 1 noche en abril de 2024
Respuesta de Jerome Pesenti, el 7 abr. 2024
Dear SimonThanks for sharing your views on your recent stay at the Waterfront.I was sorry to see that you felt that the hotel was a little tired but pleased that you found the team lovely. I will share your comments with the team. We look forward to welcoming you back for a better experience!With my regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Carol

Le gustó: Limpieza, servicio y personal, servicios
The staff were all fantastic! Friendly , engaging , great customer service and kind. Five star customer service. I was in a side sea view room , good mattress which was nice and firm, lots and lots of pillows , ‘White stuff’ products in bath room and good selection of teas and nice coffee. Lovely breakfast, great restaurant staff, very kind friendly helpful. My only ‘complaint’ , the hotel needs far better double glazing..! I could hear all the road noise , and the early deliveries from my room. I thought the window was open , but all the windows seal. Apart from that a lovely stay, thank you ☺️
Se hospedó 1 noche en abril de 2024
Respuesta de jerome Pesenti, el 7 abr. 2024
Good morning Carol and thank you for your review.I was thrilled to see that you felt that the team was fantastic and that we provide 5 stars customer service. This is an amazing compliment that I will share with the team. Please accept my apologies about the noise disturbances that occurred,We all look forward to see you soon again.Jerome PesentiGuest Relations Manager

10/10 Excelente

Ly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 8 abr. 2024
Hi Ly,I would like to thank you for your 5/5 review and hope to welcome you back very soon.Kind regards,Jerome PesentiGuest Relations Manager

6/10 Aceptable

Peter, Winchester

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza
Tired. Room poorly cleaned and serviced
Se hospedó 2 noches en abril de 2024
Respuesta de Jerome Pesenti, el 6 abr. 2024
Dear Peter,Thanks for sharing your views on your recent stay at the Waterfront.I was sorry to see that you felt that your room was tired and not properly serviced. I would like to apologise for those matters and will share your comments with the team. We look forward to welcoming you back for a better experience!With my regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Abha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I think the location is brilliant with the seafront opposite and the Lanes at the back it’s the best of both worlds. I also love the atrium lobby seating area which is bright and airy and very comfortable. It would be nice if they could still serve tea or coffee here rather than having to sit on the tables in the dining area . Breakfast was very good, a nice variety of hot and cold foods and drinks. We had a standard double room overlooking the atrium and it was very nice , large with a small seating area nice decor . I did ask for gowns as they used to be provided but was told they were now only placed in executive rooms. I think this is a mistake for a hotel of this standard it should be a basic requirement. Also useful if we wanted to use the pool and spa area downstairs. The hotel was clean with polite and helpful staff throughout and I will definitely be returning !
Se hospedó 3 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 6 abr. 2024
Dear Abha,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I am so pleased your scores reflect a great stay with us and that you liked our breakfast, location and felt that our hotel was clean. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Nick

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Staff very helpful, but they seem short staffed. Breakfast was food and worth paying for. The pool was disappointing and very cloudy.
Se hospedó 2 noches en abril de 2024
Respuesta de Jerome Pesenti, el 6 abr. 2024
Dear Nick,It was lovely to see that you liked our breakfast and felt that the team was very helpful. This is very important to us and I will share your comments with the team. I thank you for your review and look forward to see you again.Best regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Matthew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed for 2 days over the bank holiday weekend. Very nice hotel and spacious central area where the bar/ dinner/ breakfast is served. Nice to have access to (small) pool and gym. Excellent location for Brighton beach, pier and Lanes. Or room was close to the lift shaft which we could hear, but didn't bother us. We would stay again.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 2 abr. 2024
Good morning Matthew and thank you for your feedback.It was nice to see that you liked our location and our Leisure Club. I will share your feedback with the team and look forward to see you again soon.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Prashant

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location!
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 31 mar. 2024
Good morning Prashant and thank you for your review. I am glad that you had a good time and look forward to welcome you back at the Waterfront.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Allison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 30 mar. 2024
Dear Allison and thank you for your 5/5.We look forward to see you again.Kindest regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Margaret

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good breakfast. Pleasant staff. Generally a very nice hotel. Only issue is that room phone didn’t work. We asked for it to be fixed three times but this was not done.
Se hospedó 5 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 26 mar. 2024
Dear Margaret,Thanks for sharing your views on your recent stay at the Waterfront.I am happy that you got to appreciate so much our breakfast and team. I am sorry that your telephone did not work and will make certain to share this with our Maintenance Manager.We look forward to welcoming you back very soon!With my regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's the second time I've stayed and it's an excellent venue. So handy as a location and the staff are always very polite and friendly and always willing to help.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 26 mar. 2024
Dear Tim,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I was happy to see that you enjoyed your second visit with us and that you managed to make the most of our location. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is fantastic and very deceiving from the outside, as you walk into the hotel it is beautiful, warm, comfortable and very clean. The staff are very welcoming at the Reception and the bar staff are great and friendly too. We had a sea view room in the 4th floor which was an amazing view of Brighton front and the pier. The room had everything we needed and more, with great facilities in the room and incredibly clean. The hotel back onto the Lanes which is great for shops, bars and restaurants and the front of the hotel leads onto Brighton Pier and beach front. A lovely stay and thank you.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 17 mar. 2024
Dear Samantha,I was delighted to see that you felt that our hotel was fantastic and that you liked our amazing views and prime location. I thank you for your review and will share your feedback with the team.We hope to see you soon again.Best regards,Jerome PesentiGuest Relations Manager

6/10 Aceptable

Jon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The hotel is ok, bit not as nice as a lot of 4* hotels ive stayed at.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 17 mar. 2024
Dear Jon,I was disappointed to see that you rated us 3/5 and I will make sure to share your review with the team.Thank you for your time.we hope to welcome you ack in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Owen

Se hospedó 2 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 31 mar. 2024
Dear Owen,I would like to thank you for your 5/5 review and hope to see you soon again.Kind regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Bhupinder

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the easy parking onsite and the lift from the underground car park to the hotel reception
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 11 mar. 2024
Dear Bhupinder,Many thanks for your feedback. We look forward to see you soon again.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Alison

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is in a great location, room really clean and staff were really helpful. Will definitely stay here again.
Respuesta de Jerome Pesenti, el 10 mar. 2024
Good morning Alison and thank you for your 5/5 review.I am happy to see that you felt that the team was helpful and that you would definitely stay again.I look forward to welcome you back and send you my regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Janik

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks
Se hospedó 2 noches en marzo de 2024
Respuesta de Jerome Pesenti, el 8 mar. 2024
Good afternoon Janik and thank you for your 5/5 review.We look forward to see you again soon.Best regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Angelo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 5 mar. 2024
Good afternoon Angelo and thank you for your review.I aqm glad you had a nice stay and I will look forward to welcome you in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Saranne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jerome Pesenti, el 5 mar. 2024
Dear Saranne,Thank you for your 5/5 review.We look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Jonathan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay
Se hospedó 1 noche en enero de 2024
Respuesta de Jerome Pesenti, el 3 mar. 2024
Dear Jonathan,Thank you for your review.We look forward to welcome you back soon. Kind regards,Jerome PesentiGuest Relations Manaager

10/10 Excelente

Amelia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, good breakfast choice both hot buffet and cold buffet regularly updated. Nice rooms, clean hotel nice pool and friendly staff.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 25 feb. 2024
Dear Amelia,It was lovely to see that you liked our breakfast and felt that the team was friendly. I would like to thank you for your review and look forward to see you again soon.Warm regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Adam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 24 feb. 2024
Good morning Adam and thank you for your review. I am glad that you had a 5/5 stay and I look forward to welcome you back.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Janet

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The style of the hotel really good, room very spacious. Don't like - late check in.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 23 feb. 2024
Good afternoon Janet and thank you for your 5/5 feedback. I am thrilled that you liked our style and felt that our room were spacious. Best regards, Jerome PesentiGuest Relations Manager

8/10 Bueno

Mounzer

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
the location is the best
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 23 feb. 2024
Dear Mounzer, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you liked our location. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

10/10 Excelente

David

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The team at Leonardo Royal were lovely. We felt very well looked after, and welcomed. We were staying to celebrate a special birthday and the hotel did everything they could to make our stay equally special. A massive thanks to all at the hotel for an amazing stay. We will be back!
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 20 feb. 2024
Dear David,I would like to thank you for your review.It was nice to see that you felt welcome and looked after at our hotel. I thank you for your lovely comments and will make sure to share your comments with the team.I look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic stay, will be booking again :) thanks for all your help and kind actions.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Dear Stephanie,It was nice to see that you had a fantastic stay and I thank you for your review.We look forward to see you again.Best regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Good afternoon Mark and thank you for your 5/5 review.We look forward to welcome you back very soon.With my kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

SATOSHI

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
部屋も綺麗にされており、快適に過ごすことができました。 ホテルは海の目の前で、朝食会場から眺めることができます。またぜひ利用したいと思います。
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Dear SATOSHI,Many thanks for choosing to stay at Leonardo Royal Brighton Waterfront and taking the time to write a review. I am so pleased your scores reflect a great stay with us and that you liked our location and breakfast. I will make sure to share your comments with the rest of the team. We hope to have the opportunity to welcome you back at the Waterfront very soon.Kindest regards,Jerome PesentiGuest Relations Manager

8/10 Bueno

Gareth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent value for money and room very spacious! The swimming pool is a real bonus and me and my daughter used it twice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Good morning Gareth and many thanks for your review. It was good to see that you liked our pool and rooms. We hope to have the opportunity to welcome you back at the Waterfront in the future.Kind regards,Jerome PesentiGuest Relations Manager

6/10 Aceptable

Keith

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Nice enough hotel with good facilities, nice food and clean enough, but we booked a SEA FACING suite, what we got was a room at the side of the hotel overlooking other hotels, which also had a side window which you could see the sea from, what it was not was a sea facing room! Disappointing, even though the staff insisted it was sea facing they gave us our parking for free, so a happy conclusion
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Dear Keith,Thank you for staying at the Leonardo Royal Brighton Waterfront and for taking your time to share your feedback with us.I was so sorry to read about the room type situation I would like to sincerely apologise for this matter. I will make sure to share your comments with the team. We hope to have the opportunity to welcome you back at the Waterfront for a better experience.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Yvonne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and very friendly. Only downside was Hen weekend seem to be dotted all over the hotel so noise at 2 /3 am. Suggestion: put all the Hens/Stags in one wing.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Dear Yvonne, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. I am sorry about the noise disturbances that you experienced and I will make sure to share your comments. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

10/10 Excelente

S

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 16 feb. 2024
Dear S,many thanks for your 5/5 review.We look forward to welcome you back soon.Best regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Raymond

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jerome Pesenti, el 5 feb. 2024
Dear Raymond, Thank you for your feedback. We do really appreciate all the reviews and we are glad to see that you had a great stay with us. We are looking forward to see you soon. Best regards, Jerome PesentiGuest Relations Manager

10/10 Excelente

James

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is conveniently located on the beach-front within walking distance of The Lanes behind the hotel. There is parking directly beneath the hotel which includes an EV charger (7kW). The hotel was surprisingly quiet for our Monday night stay. The breakfast buffet was good and we enjoyed the view of the sea from the dining area.
Respuesta de Jerome Pesenti, el 26 ene. 2024
Good morning James and thank you for your 5/5 review.I was pleased to see that you liked our breakfast and view and I will share your feedback with the team.I look forward to welcome you back soon.Kindest regards,Jerome PesentiGuest Relations Manager

6/10 Aceptable

John

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing
Se hospedó 2 noches en enero de 2024
Respuesta de Jerome Pesenti, el 26 ene. 2024
Dear John,I am sorry that you had a disappointed stay and I would like to apologise for tis matter. I thank you for your review and hope to welcome you back for a better experience.Kind regards,Jerome PesentiGuest Relations Manager

10/10 Excelente

Janet

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location for a Waterfront break.
Se hospedó 2 noches en enero de 2024
Respuesta de Jerome Pesenti, el 26 ene. 2024
Dear Janet,It was nice to see that you liked our location. I would like to thank you for your review and look forward to welcome you back in the future.Kind regards,Jerome PesentiGuest Relations Manager