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Opiniones de Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 691 de 1326 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 325 de 1326 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 148 de 1326 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 100 de 1326 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1326 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

CARLOS LUER

Le gustó: Limpieza y condiciones de la propiedad
Good option
Se hospedó 8 noches en marzo de 2024
Respuesta de Julian Garcia, el 8 abr. 2024
Thank you for taking the time to respond to our survey in regard to your recent stay with us.I'm happy to hear your time with us was excellent. We hope to see you very soon for another fantastic stay.sincerely,

8/10 Bueno

Mauricio

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Luis Felix, Assistant General Manager , el 10 ene. 2024
Thank you for your positive rating. We are glad to know you had a wonderful experience. Please come back and visit us again soon. Thank you,

10/10 Excelente

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lugar
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ashley - Asst. Guest Services Mgr., el 6 nov. 2023
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Bueno

Luis

Se hospedó 2 noches en agosto de 2023
Respuesta de Luis Felix, Assistant General Manager , el 19 sept. 2023
Thank you for your rating. Your feedback is valuable to us. Please come back and see us again soon. Thank you,

10/10 Excelente

Carla Viridiana

Se hospedó 2 noches en junio de 2023
Respuesta de Ashley, el 8 jul. 2023
Thank you for your positive feedback! We hope to see you back soon!

8/10 Bueno

CLAUDIA

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Alicia Garcia- Manager of Guest Services, el 29 may. 2023
Thank you for your review! We are so happy to hear that you enjoyed your stay here with us and we hope to welcome you back again soon!

8/10 Bueno

Giovanni

Una noche todo bien,gracias
Se hospedó 1 noche en enero de 2023
Respuesta de Luis Felix, Assistant General Manager , el 8 ene. 2023
Thank you for your feedback. Please come back and see us again soon.

10/10 Excelente

Jose

Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Tamara

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Fabián

Le gustó: Limpieza, servicios, condiciones de la propiedad
Hubo un error en la reservación. Se pagaron dos departamentos en vez de dos habitaciones. Ya se habló aquí en el hotel y me comentaron que hablara con ustedes para decirles que ellos no realizarán el cobro de uno de los departamentos a efecto de que me sea reembolsado. Les agradeceré anticipadamente me realicen el reembolso.
Se hospedó 1 noche en enero de 2022
Respuesta de Nehal Taha , el 8 feb. 2022
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Oriente Kuroda

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Nohemi

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
La atención muy amable, me pareció muy buena opción y el precio también! Los servicios de lujo y la habitación muy bonita
Se hospedó 2 noches en diciembre de 2021
Respuesta de Nehal Taha , el 7 feb. 2022
Dear Guest . Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

María e

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de RW, el 18 sept. 2021
Thank you for this rating, we will use it to improve!

2/10 Terrible

Carlos

Se hospedó 1 noche en julio de 2021

10/10 Excelente

JORGE

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager , el 17 abr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 Excelente

Allyson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager , el 17 abr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 Bueno

Jeanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Julian Garcia, el 16 abr. 2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay and the accomodations
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 14 abr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excelente

Jessica

Se hospedó 2 noches en abril de 2024
Respuesta de Julian Garcia, el 15 abr. 2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excelente

Ivan

Viaje familiar
Le gustó: Limpieza y servicio y personal
Great stay would definitely recommend
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 14 abr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excelente

Magali

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 14 abr. 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 Excelente

JULIE

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful room with beautiful views. Plenty of parking and we felt safe
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager , el 13 abr. 2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 Excelente

YEVGENIY

Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 14 abr. 2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 Excelente

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia, el 12 abr. 2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 Malo

Antonietta

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Room is run down
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 11 abr. 2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

STEVE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia, el 11 abr. 2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 Excelente

Madelyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
Se hospedó 3 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 10 abr. 2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excelente

Suchreet

Se hospedó 1 noche en abril de 2024
Respuesta de Luis Felix, Assistant General Manager , el 11 abr. 2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 Excelente

Darryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very clean and beautiful property. The staff were very friendly!
Se hospedó 6 noches en abril de 2024
Respuesta de Julian Garcia, el 9 abr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excelente

Joshua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Ashley - Asst. Guest Services Mgr., el 9 abr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excelente

young, Arlington Heights

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia, el 9 abr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excelente

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing location, wonderful view, outstanding accommodations, thank you!
Se hospedó 1 noche en abril de 2024
Respuesta de Julian Garcia, el 8 abr. 2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 Excelente

Jeffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very conveniently located, and a great staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 7 abr. 2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 Excelente

Rebecca

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
Se hospedó 4 noches en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager , el 5 abr. 2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 Excelente

Rocio

I really recommend this hotel
Se hospedó 4 noches en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager , el 5 abr. 2024
We appreciate your feedback. Please come back and see us again soon.

2/10 Terrible

John

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
Se hospedó 1 noche en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager , el 3 abr. 2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

10/10 Excelente

Jamie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Ashley - Asst. Guest Services Mgr., el 2 abr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excelente

Brent, jefferson city

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay at Hilton Vacation Club. Room was clean and comfortable. Resort is located just outside of Sedona and is quiet and in a beautiful area with great views of the Red Rocks. The staff were very helpful, lots of activities offered and multiple pools and hot tubs. Would definitely stay here again.
Se hospedó 6 noches en marzo de 2024
Respuesta de Ashley - Asst. Guest Services Mgr., el 31 mar. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to se you back soon!

10/10 Excelente

Katie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s like your own mini studio apartment. It’s perfect
Se hospedó 3 noches en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager , el 29 mar. 2024
Thank you for taking the time to give us some feedback following your recent stay at Sedona Summit Resort. We are delighted to understand that you had an enjoyable stay. Please come back and visit us again soon. Thank you,

8/10 Bueno

Farah

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It would be nice if guests with children could be placed on the ground floors. We were woken up every morning by children yelling, running and jumping so hard the light fixtures were shaking and the dishes in our kitchen were rattling.
Se hospedó 4 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 28 mar. 2024
Thank you for your review. I am sorry to hear that you had some issues with noisy neighbors. We will be addressing your concerns and appreciate the feedback. We hope to welcome you back again soon.

10/10 Excelente

Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed it so much and will be back !
Se hospedó 1 noche en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 28 mar. 2024
Thank you for the review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excelente

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the beautiful landscaping and the condo-sized units!
Se hospedó 3 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 28 mar. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back again soon!

10/10 Excelente

Brock

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very beautiful property. We have nothing bad to say about our stay. Loved it!
Se hospedó 4 noches en marzo de 2024
Respuesta de Julian Garcia, el 28 mar. 2024
Thank you for the time you took in responding to our feedback survey.I'm happy to hear you stay with us was wonderful :)Please come back soon and join us again, so you may have another successful experience.Sincerely,

6/10 Aceptable

Karen

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
I booked this through Expedia. When they predicted winter weather for our last day, we asked to leave 1 day early. Even with a 24 hour notice we were denied. I was told by Expedia it was the properties responsibility. I was told by the property it was Expedias responsibility. Either way, I will not ever use Expedia nor stay at a Hilton Club property. I have been a Hilton Honors member for years and was denied points by booking through expedia. Very disappointed no one took our personal safety seriously. I know we could have left but we would have had to pay for another night at a different hotel and spend an additional money. Not a good experience for us.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ashley - Asst. Guest Services Mgr., el 30 mar. 2024
I'm so sorry to hear about this unpleasant experience. Unfortunately, our hands are tied when it comes to 3rd party reservations that are pre-paid and non-refundable. Please let us know if you decide to come back and we can assist you with getting a nice room.

10/10 Excelente

Maricar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Would love to come back!
Se hospedó 2 noches en febrero de 2024
Respuesta de Ashley - Asst. Guest Services Mgr., el 26 mar. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excelente

Teresa

Se hospedó 2 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 14 abr. 2024
Thank you so much for your rating. We are thrilled to hear that you enjoyed your stay with us and we look forward to welcoming you back soon!

8/10 Bueno

leeann

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very comfortable and convenient. Pleasant staff. There is a $25 a day upcharge for internet expedia stated was free. Not happy. Otherwise I would stay again.
Se hospedó 6 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 24 mar. 2024
Thank you for your review! We are very happy to hear that you enjoyed your stay here with us! I did want to inform you that we do not charge extra for Wifi and that is covered in our daily resort fees. Again, thank you for your feedback. We look forward to welcoming you back again in the near future!

10/10 Excelente

Linda

Se hospedó 2 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services, el 7 abr. 2024
Thank you for your rating! We are so happy to hear that you enjoyed your stay here with us! We look forward to welcoming you back again soon!

6/10 Aceptable

Devin

No convenience items at the property, no snacks and such. Suite was fairly old and worn-out. Dishes and coffeee maker were not clean. Someone had smoked in it for years, and had a dog we could tell by the allergens we felt. Staff were good. We wanted to shorten our stay by a day and could not, due to booking via Expedia. So, thumbs down Expedia and this location. Also did not like the sales pitch for the time share when trying to check in, it was bad timing.
Se hospedó 3 noches en marzo de 2024
Respuesta de Julian Garcia, el 18 mar. 2024
We appreciate you for taking the time to fill out our survey,I deeply apologize for the inconvenience you faced while staying here at our property. I will make sure to relate the message to my higher up's.Thank you,