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Opiniones de Hilton Garden Inn Winchester

3 out of 5
Hilton Garden Inn Winchester
120 Wingate Drive, Winchester, VA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 264 de 420 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 105 de 420 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 420 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 420 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 11 de 420 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maria Eugenia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal fue muy amable y dispuesto a complacer nuestras exigencias además de orientarnos para conocer el pueblo de Winchester. El hotel muy limpio y las habitaciones muy cómodas ❤️
Se hospedó 2 noches en marzo de 2022
Respuesta de Mario, el 14 mar. 2022
Dear Maria Eugenia. Muchas gracias por su estada y por sua amable avaliacion.

10/10 Excelente

Turner

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I wish there had been a night light in the bathroom
Se hospedó 2 noches en marzo de 2024
Respuesta de Beth, Front Office Manager, el 27 mar. 2024
Hi! Thank you for taking a moment of your time to rate your stay with us. We love seeing that you left 5 of 5 stars! We hope to have you back again soon.

10/10 Excelente

Bradley

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very lovely, pet-friendly place. Very clean and accommodating. Will book here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Beth, Front Office Manager, el 2 mar. 2024
Thank you so much for the kind words, Bradley! Our team works hard to bring you satisfaction during your stay with us. See you soon!

10/10 Excelente

Vernon

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to my destination.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

THEODORE

Se hospedó 1 noche en diciembre de 2023
Respuesta de Mario Pais, el 28 feb. 2024
Dear TheodoreThank you for stay with us and for your review.

10/10 Excelente

Gerald

Se hospedó 3 noches en diciembre de 2023

10/10 Excelente

KYLE

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mario Pais, el 13 dic. 2023
Dear Kyle,Thank you for staying with us and for your review.

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly!!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mario Pais, el 12 dic. 2023
Dear Mark,Thank you for staying with us and for your comments. We hope to see you again soon.

10/10 Excelente

Kathleen, York

Se hospedó 1 noche en noviembre de 2023
Respuesta de Mario Pais, el 12 dic. 2023
Dear Kathleen, thank you for staying with us and for writing a review.

10/10 Excelente

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love Hilton Garden
One night stay on way home. Easy, fast checkin, comfortable room and bed. Love that there is a restaurant on site serving food until 9pm and a really great hot breakfast choice or continental style for $15. Great service from everyone we dealt with.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mario Pais, el 12 dic. 2023
Dear Jacqueline, Thank you for staying with us and for your kind review. We really appreciated your comments. thanks

10/10 Excelente

Anne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Mario Pais, el 12 dic. 2023
Dear Anne,Thank you for staying with us and for your review.

10/10 Excelente

Deb

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en octubre de 2023
Respuesta de Mario Pais, el 30 oct. 2023
Dear Deb, thank you for staying with us and for your kind review.

10/10 Excelente

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mario Pais, el 13 oct. 2023
Dear Sarah,Thank you for staying with us and for your review.

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great stay!
Everyone we came into contact with…the employees at the front desk, housekeeping in the hall way, the employees at the restaurant…were so nice and friendly! This hotel is great! Plus it’s pet friendly!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mario Pais, el 13 oct. 2023
Dear Michelle, thank you for staying with us and for your review.

8/10 Bueno

Martez

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mario Pais, el 13 oct. 2023
Dear Martez, thank you for choosing our hotel and for your review.

10/10 Excelente

THEODORE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mario is the general manager of the hotel and check us in right as I enter the hotel and was very friendly and helpful with all of my questions put us on the first floor witch was very convenient because it made walking are dogs super easy and the restaurant was a plus so we didn’t need to leave the hotel very nice Ted m
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mario, el 13 oct. 2023
Dear Theodore,Thank you for choosing our hotel, I was happy to help, Hope we see you again soon.Mario Pais

8/10 Bueno

Jean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cl
Se hospedó 1 noche en agosto de 2023
Respuesta de Mario Pais, el 17 ago. 2023
Dear jean, Thank you for staying with us and for your review. Come to see us on the fall, October is beautiful here at the Shenandoah valley.

8/10 Bueno

Rita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and comfortable room.
Se hospedó 1 noche en julio de 2023
Respuesta de Mario Pais, el 11 ago. 2023
Dear Rita,Thank you for staying with us and for your review. We hope to see you soon, come to visit on the fall, the changing leaves at the Shenandoah Park is an incredible site to visit.

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Mario, el 21 jul. 2023
Dear John, thank you for staying with us and for your review.

4/10 Malo

Mike

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Since i booked thru a third party the staff treated me as a third class person. When we stayed on the 6 th there was a air conditioning problem which affected the bath room and hall way. I was told by management they would decide friday morning on compensation. Since we left early did not get any info. When we arrived on the 10 th i asked about this and was treated like dirt and told to talk with expedia.
Se hospedó 1 noche en julio de 2023
Respuesta de Mario Pais, el 12 jul. 2023
Dear Mike,Please accept our apologies for the inconvenience, We were able to fix the hallways AC on Friday afternoon.Thank you for staying with us.

6/10 Aceptable

Kenneth

No le gustó: Servicio y personal
I will never again use your website. I called this Hilton to advise of 60# dog. "No problem". Never said a word about an upcharge for the animal. $140.85 later, I'm a little disappointed at both entities. Next time, I'll use another travel provider. Thanks for nothing.
Se hospedó 1 noche en julio de 2023
Respuesta de Mario, el 12 jul. 2023
Dear Kenneth, we apologize for you experience and hope you consider stay with us again. Thank you for staying with us and for your feedback.

2/10 Terrible

Mike

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No air in hallway or bathroom management said they would be making a decision Friday morning nothing done for us since we had a third party reservation. We have stayed at this hotel other times and had a good experience but will never never stay here again
Se hospedó 1 noche en julio de 2023
Respuesta de Mario, el 10 jul. 2023
Dear Mike,We apologize for your experience; we have 2 of our AC machines that cool the hallways in maintenance almost simultaneously. On Friday afternoon we were able to fix the AC on the Hallway, understand that was too late for your stay. Please accept our apologies and hope you will be willing to stay with us again. Our bathrooms

10/10 Excelente

Sarah

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was nice. Room was clean, well equipped fitness center, very dog friendly. The best part of our stay was the friendliness of the front desk. Being greeted so well upon arrival really sets the tone for your stay. The person checking us in had only been working there a few days and was so helpful and friendly and continued to greet us each time she saw us. Wonderful customer service!!
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Diana

Se hospedó 2 noches en junio de 2023
Respuesta de Mario, el 12 jul. 2023
dear Diana, thank you for staying with us and for your review.

10/10 Excelente

Colleen

Le gustó: Limpieza y servicio y personal
Great hotel. Clean rooms and very comfortable bed.
Se hospedó 3 noches en mayo de 2023
Respuesta de Mario , el 2 jun. 2023
Dear Colleen, thank you for staying with us and for your review. Come to see us on the fall.

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best in Winchester
We have stayed at numerous hotels in the Winchester area and so far, the Hilton Garden Inn has been the best. It’s updated, clean, pet friendly, and the staff was so nice and welcoming!
Se hospedó 1 noche en mayo de 2023
Respuesta de Mario Pais, el 30 may. 2023
Dear Michelle,Thank you for staying with us and for your review.We hope to see you soon.

10/10 Excelente

Krishna, Woodbridge

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and quick check in. The room is cleaned and very nice.
Se hospedó 1 noche en mayo de 2023
Respuesta de Mario Pais, el 22 may. 2023
Dear Krishna, Thank you for taking a moment to share your experience. I am happy to hear you had a good stay, we believe that there is always room for improvement. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Brad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2023
Respuesta de Mario Pais, el 15 feb. 2023
Dear Brad,Thank you for stating with us and for your review.

10/10 Excelente

Brian, Algonquin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
clean and affordable.
Se hospedó 2 noches en febrero de 2023
Respuesta de Mario Pais, el 15 feb. 2023
Dear Brian,Thank you for staying with us and for your review.

10/10 Excelente

Donald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Was a great experience from start to finish
Se hospedó 1 noche en diciembre de 2022
Respuesta de Mario, el 26 dic. 2022
Dear Doanld,Thank you for staying with us and for your kind review. We hope to see you soon. Come to visit us on the fall!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Nothing special
Se hospedó 1 noche en diciembre de 2022
Respuesta de Mario, el 8 dic. 2022
Dear Guest, thank you for staying with us and for your review.

10/10 Excelente

Stephanie

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice and professional staff showed concern and was willing to help with everything possible with a smile . Very pleased
Se hospedó 2 noches en noviembre de 2022
Respuesta de Mario, el 8 dic. 2022
Dear Stephanie,Thank you for staying with us and for your review.

10/10 Excelente

Florence

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Mario , el 8 dic. 2022
Thank you for taking a moment to share your experience. I am happy to hear you found you have enjoyed your stay. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Maureen

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Mario, el 7 nov. 2022
Dear Maureen,Thank you for staying with us and for your review.

8/10 Bueno

Kenden

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
What we liked - The Room, 417 was extremely clean. No dust, hair, soiled linen or sheets. It was PERFECT. The Housekeeper did a ultra-fantastic job and received our thanks and a nice gratuity. What we were disappointed in was the Front Desk Associate when we arrived on Sunday evening. She never greeted or acknowledged me, threw the key cards at me landing on the desk top and never offered us water. She said nothing! We were so glad we did not have to deal with her at checkout on Monday morning. She should find a career outside of the Hospitality industry. The Manager on Duty Sunday was a delight to speak with.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mario , el 25 oct. 2022
Dear Kenden,Thank you for staying with us and for your review and feedback. We appreciated your feedback; we are always working to improve our product and service.

10/10 Excelente

Kenden

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy access to I 81 and close to fuel and dining options.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mario , el 25 oct. 2022
Dear Kendan, thank you for staying with us and for your review.

10/10 Excelente

Kathryn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice room.
Very nice hotel room. The girl that checked us in was super nice and helpful.
Se hospedó 1 noche en octubre de 2022
Respuesta de Mario, el 25 oct. 2022
Dear Kathryn, Thank you for staying with us and for your review.

10/10 Excelente

glenn, Richmond

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pet friendly great stay staff was very accommodating
Se hospedó 2 noches en octubre de 2022
Respuesta de Mario, el 25 oct. 2022
Dear Glenn, Thank you for staying with us and for your review.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2022
Respuesta de Mario, el 17 oct. 2022
Dear Joseph,Thank you for staying with us and for your review.

10/10 Excelente

Julie

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Dave

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Nadine

Se hospedó 2 noches en septiembre de 2022
Respuesta de mario, el 22 sept. 2022
Dear Nadine,Thank you for stay at The Hilton Garden inn Winchester and for your review.

2/10 Terrible

Rodger

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Would not stay again. First night air conditioner didn’t work. Put in 2 request next day for repair yet it wasn’t. We ended up changing rooms. The room we changed to wasn’t clean, beer cans and god knows what else under the beds. The sink was clogged and the toilet ran constantly. Love Hilton Garden Inns, this one is just not so great.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Mario, el 12 sept. 2022
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en agosto de 2022
Respuesta de Mario, el 18 ago. 2022
Dear Robert, Thank you for staying with us and for your review. We hope to se you soon.

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022
Respuesta de Mario, el 9 ago. 2022
Dear Lisa, Thank you for staying with us and for your review.

6/10 Aceptable

Michael

Viaje de negocios
No le gustó: Condiciones de la propiedad
Ok
During my stay the toilet would not stop running and had a broken flapper. Alerted the staff who were very friendly and apologetic but informed me there was no maintenance staff to fix it. I had to manually shut off the water in between each use. Also there was no housekeeping, it’s pretty clear they’re poorly staffed. Also, the ac units are loud and will wake you up when they intermittently turn on and off.
Se hospedó 3 noches en julio de 2022
Respuesta de mario, el 9 ago. 2022
Dear Michael, Thank you for your review and feedback.

10/10 Excelente

Susan

Se hospedó 1 noche en julio de 2022
Respuesta de Mario, el 9 ago. 2022
Dear Susan, Thank you for taking a moment to share your experience and feedback. Thank you for giving us a "10" We know that there is always space for improvement.

10/10 Excelente

Tamara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Centrally located with a lot restaurants and shopping with in walk distance.
Se hospedó 1 noche en julio de 2022
Respuesta de Mario Pais, el 22 jul. 2022
Dear Tamara, Thank you for taking a moment to share your experience and feedback. Thank you for giving us a "5" We know that there is always space for improvement and we like to think we always working on that. I am happy to hear you had a good stay . We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Margaret

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was attractive and it was really nice to have a restaurant on the grounds. Staff was helpful and friendly. There was an issue with the shower and the closure mechanism on the door. I reported both things and was promised they would be addressed when maintenance was back on duty
Se hospedó 2 noches en julio de 2022
Respuesta de Mario Pais, el 19 jul. 2022
Dear Magaret, Thank you for staying with us and for your feedback, and review.

10/10 Excelente

Donna

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Pre paid food
I pre paid for breakfast for 2 and the waitress would not give it to us i asked if she would check i gave her my room number and she said no with out checking. Dont paid extra for that hilton will not honor it. I was at the hilton in white marsh and in winchester and they both did the same thing. They will argue with you and still not honor it. Not worth spending the extra 30 dollars for it.
Se hospedó 1 noche en julio de 2022
Respuesta de Mario Pais, el 19 jul. 2022
Hello Donna, Thank you for stay with us and for your review. Something happened because on the reservation detail does not mention complimentary breakfast. let me do further research with expedia. Thank you