Habitación superior, 1 cama King size, para no fumadores | Escritorio, cortinas blackout, cunas gratuitas y wifi gratis

Opiniones de Red Roof Inn Winchester, VA

2 out of 5
Red Roof Inn Winchester, VA
991 Millwood Pike, Winchester, VA

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 276 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 332 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 208 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 106 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 80 de 1002 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

6.8/10

Servicios

7.0/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

José

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 13 abr. 2024
Hello José,We are disappointed to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have so we can address them accordingly.

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good costumer service
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Javier,We appreciate your feedback on our customer service. Our team strives to provide top-notch hospitality to all our guests. If you have any further comments or suggestions, please feel free to reach out to us. Your satisfaction is our priority.

10/10 Excelente

luis alberto

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello luis alberto,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

8/10 Bueno

Javier

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Parque o
Se hospedó 1 noche en junio de 2022
Respuesta de Manager, el 19 jun. 2022
Hello Javier, We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excelente

Javier

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room small good 😊
Se hospedó 1 noche en enero de 2022
Respuesta de Manager, el 10 ene. 2022
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Bueno

Likemyra, New York

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Localización perfecta. Unico problema es que el aire acondicionado no trabajaba a su capacidad
Se hospedó 1 noche en julio de 2020

10/10 Excelente

Pedro

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exelent
Excelente hotel
Se hospedó 1 noche en enero de 2020

2/10 Terrible

Laurie

No le gustó: Condiciones de la propiedad
Bed bugs did not stay. They scurried everywhere when I turned down the sheet.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 14 abr. 2024
Hello Laurie,We are sorry to hear about your experience. Our team takes cleanliness and pest control seriously. We encourage guests to report any issues during their stay so we can address them promptly. Your feedback will be shared with our housekeeping team for further review.

6/10 Aceptable

Julia

Viaje en pareja
Very small bathroom - not sure a person of any size could even close door. Pillows had hair on them.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 10 abr. 2024
Hello Julia,We are sorry to hear about the inconveniences you experienced during your stay. Your feedback is valuable to us, and we will address these concerns with our team to improve our services. Thank you for bringing this to our attention.

10/10 Excelente

Marion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The heat was very loud.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 7 abr. 2024
Hello Marion,We appreciate you sharing your feedback with us. We recommend future guests to reach out during their stay so we can address any concerns promptly. Thank you for staying with us, and we hope to welcome you back in the future.

8/10 Bueno

KASEY

Viaje en pareja
Convenient location
Se hospedó 1 noche en marzo de 2024
Respuesta de Carla RediResponse Specialist, el 5 abr. 2024
Dear Kasey,Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester, VA. I am glad to see that our location was to your liking, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Excelente

Sylvie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
C'est un droit était parfait pour nous car nous sommes des gens qui se levant tôt et n'avons pas besoin de déjeuner c'était très propre et très accueillant
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Sylvie,Nous sommes ravis d'apprendre que notre hôtel a répondu à vos attentes en termes de propreté et de service accueillant. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau lors de votre prochaine visite.

10/10 Excelente

Jeferson

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The receptionist was outstanding. Great service.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 31 mar. 2024
Hello Jeferson,We are thrilled to hear that you enjoyed the exceptional service provided by our receptionist. Our team always strives to exceed our guests' expectations. Your kind words will be passed along to recognize their efforts. Thank you for taking the time to share your positive feedback with us.

10/10 Excelente

Guillermo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Guillermo,We're thrilled to hear you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Should you have any further comments or suggestions, please feel free to contact our management team directly. Your input is invaluable in helping us maintain our high standards of service.

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 17 mar. 2024
Hello Daniel,We're thrilled to hear you had a wonderful stay with us! If you ever wish to share more about your experience, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

6/10 Aceptable

Noha

Non smoking room smell like smoke, too much noise in the morning
Respuesta de Manager, el 16 mar. 2024
Hello Noha, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with the team for improvement. We appreciate you bringing this to our attention so that we can address it accordingly.

10/10 Excelente

Amanda

Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 3 abr. 2024
Hello Amanda,We are joyful to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

10/10 Excelente

Marcos

Viaje de negocios
Is okay
Se hospedó 6 noches en marzo de 2024
Respuesta de Manager, el 12 mar. 2024
Hello Marcos,We value your feedback and will use it to enhance our services. We invite you to reach out to our management team to discuss any specific areas of improvement further. Your comments are invaluable in helping us strive for excellence.

8/10 Bueno

Beth

Se hospedó 1 noche en marzo de 2024
Respuesta de Samantha RediResponse Specialist, el 30 mar. 2024
Thank you for your positive rating, Beth. The staff at the RED ROOF INN WINCHESTER VA and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

4/10 Malo

Carolina

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de LaTunde RediResponse Specialist, el 28 feb. 2024
Hello Carolina, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Bueno

Justina

I stay her every time I visit my son who attends SU. The staff is always very pleasant, rooms are clean. The beds are not the most comfortable, a little too firm for my taste but overall I’m always satisfied with my stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 27 feb. 2024
Hello Justina,We're glad to hear you enjoy staying with us when visiting your son at SU. Your feedback about our pleasant staff and clean rooms is greatly appreciated. We'll make a note about your preference for softer beds for your future visits. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

8/10 Bueno

Denis, Saint Charles Borromée

Viaje familiar
Il y a tout ce qu’il faut aux alentours
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Denis,Nous sommes ravis d'apprendre que notre emplacement vous a été pratique. Votre confort est notre priorité, nous espérons donc vous revoir bientôt pour profiter de notre hôtel dans son ensemble.

6/10 Aceptable

Patricia

Viaje de negocios
Le gustó: Limpieza y servicio y personal
It’s your basic, no-frills motel. We stayed there three nights amd it was fine. It’s clearly been recently refreshed. No breakfast, which we knew going in. The room was very clean, but there were screw holes in one wall where clearly something had been removed, which was really odd because the paint, bathroom caulking and similar aspects had been redone quite recently, so omitting something like patching those holes is puzzling. Would we stay there again? Probably, though we realize that having breakfast onsite can be convenient, we had no issues with Red Roof.
Se hospedó 3 noches en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Patricia,Thank you for choosing to stay with us at Red Roof! We are delighted to hear that you found the motel to be clean and recently refreshed. We appreciate your understanding regarding the lack of breakfast onsite, and we apologize for any inconvenience caused by the screw holes in the wall. Your feedback is valuable to us, and we will make sure to address this with our team. We look forward to welcoming you back in the future for another pleasant stay.

4/10 Malo

Kimberly

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
Shower drain was clogged and toilet wasn't even mounted to the floor.
Se hospedó 1 noche en enero de 2024
Respuesta de Adraine Rediresponse Specialist, el 6 feb. 2024
Dear Kimberly,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN WINCHESTER VA. We apologize for the shower drain that was clogged and the toilet that doesn't appears to be mounted on the floor. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I will share your feedback with our management team so that they are able to investigate your concerns.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 Malo

Matthew

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Dirty room, mold in the shower
Se hospedó 1 noche en febrero de 2024
Respuesta de Adraine Rediresponse Specialist, el 5 feb. 2024
Dear Mathew,We are sorry to hear your recent experience at the RED ROOF INN WINCHESTER VA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns regarding the lack of cleanliness of the room and that there was a possible sign of mold in the shower We at Red Roof appreciate your business and truly value your feedback.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Carlos

Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 9 feb. 2024
Hello Carlos,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide exceptional service and a memorable experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back again in the future for another outstanding stay!

6/10 Aceptable

Michelle

Se hospedó 3 noches en enero de 2024
Respuesta de Kamaria RediResponse Specialist, el 29 ene. 2024
Hello Michelle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay!!!
Se hospedó 3 noches en enero de 2024
Respuesta de Xao RediResponse Specialist, el 9 ene. 2024
Hi Lisa,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Winchester, VA with us. It was so rewarding to see that we earned your perfect score by providing you with a comfortable stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 Bueno

Marcel

Viaje en pareja
Le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Marcel,Thank you for choosing to stay with us! We appreciate your rating and hope you had a pleasant experience during your stay. Should you have any further feedback, we encourage you to reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an even better experience.

10/10 Excelente

ariv

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello ariv,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Bueno

Jean-Philippe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Jean-Philippe,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 Excelente

VICKI L

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 31 dic. 2023
Hello Vicki, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excelente

SALLY, FLETCHER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy check in. Room clean and easy access
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello SALLY,Thank you for your positive feedback on our smooth check-in process and clean rooms. We're pleased to hear that you found everything to be easily accessible during your stay. We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not good
Place is sort of dumpy. I think everything is original since the place was built, including the towels. Housekeeping has no idea. Shower wall "has never" been cleaned. It was gross. Bathroom door had goop running down thats probably been there for years. Looked like scaley stuff on the coffee maker...eeeww. The plastic runner along the bottom of walls was falling off. If you didn't watch your step, you could easily jam your foot into it.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 30 dic. 2023
Dear Guest,We appreciate you taking the time to share your feedback with us. We are sorry to hear about the cleanliness issues you experienced during your stay. We have passed on your comments to our housekeeping team for further examination and improvement. Our goal is to provide a comfortable and pleasant experience for all our guests, and we apologize for any inconvenience caused. Thank you again for bringing these concerns to our attention.

10/10 Excelente

Vicki

Se hospedó 1 noche en diciembre de 2023
Respuesta de Sharma RediResponse Specialist, el 26 dic. 2023
Hello Vicki, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excelente

Corey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EVERYTHING!!!!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 23 dic. 2023
Hello Corey,Thank you for taking the time to provide your feedback. We regret to hear that your experience fell short of your expectations. We value your input and will use your comments to improve our services. Please feel free to reach out to our management team directly to discuss your concerns further.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
The room had a STRONG smell of new flooring. Also whenever the heat came on it sounded like a bus passing by.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 7 dic. 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WINCHESTER VA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the strong foul odor you had encounter with and the loud noise that came from the heating system once its on. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Thank you for your feedback, we will take this into consideration to improve our facilities.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

6/10 Aceptable

Claude, LA PRAIRIE

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Many homeless walking on and around the property. No continental breakfast.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 5 dic. 2023
Dear Claude,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN WINCHESTER VA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the encounter you had with people walking around the property and the lack of continental breakfast. In regards to breakfast, it is not an offered amenity at our location. However, we are located within close proximity to restaurants you are able to enjoy. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Red Roof Management

10/10 Excelente

Kimberley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 5 dic. 2023
Hello Kimberely, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 Excelente

Kevin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice, clean room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 30 nov. 2023
Hello Kevin,Thank you for your feedback! We appreciate your positive comments regarding the cleanliness of our rooms. Our team strives to maintain a high standard of cleanliness for all our guests. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Erin

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The rooms are infested with cockroaches
Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 28 nov. 2023
Dear Erin, Thank you for leaving a review regarding your recent visit to RED ROOF INN WINCHESTER VA. We were saddened to read that you had a less than pleasant experience due to the insects reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. At Red Roof, comments from our guests are always welcome and as such, your review will be shared with upper management in an effort to address the concerns highlighted. We value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist

10/10 Excelente

Wenkai

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 28 nov. 2023
Hello Wenkai,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Malo

John, Arrington

Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 21 nov. 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

2/10 Terrible

Joel

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is unsafe black mold in rooms or a chemical smell like roach spray and bedbugs
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 21 nov. 2023
Hello Joel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Aceptable

John

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 21 nov. 2023
Hello John,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

4/10 Malo

Larry

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 10 dic. 2023
Hello Larry,We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your visit. We encourage you to reach out to us directly with any specific feedback you may have, as we strive for continuous improvement. We value your input and hope to have the opportunity to exceed your expectations in the future.

10/10 Excelente

Margaret

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Linton Red Roof Management RediResponse Specialist, el 20 nov. 2023
Hello Margaret,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WINCHESTER VA and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

8/10 Bueno

Jean

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Pests
The bed was really comfortable and the room itself was good. The problem is the roaches.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Manager, el 19 nov. 2023
Hello Jean,Thank you for taking the time to share your experience with us. We're pleased to hear that you found the bed comfortable and enjoyed your room. We apologize for any inconvenience caused by the presence of roaches. Our team is dedicated to maintaining a high standard of cleanliness, and we will address this matter promptly.

6/10 Aceptable

Stephanie

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Would recommend, just know what you're getting
It was an overall good stay and a great one for the price. However, the linens were stained and there was a burn hole in the comforter. The general appearance (the previous statement notwithstanding) was clean and comfortable.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello Stephanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you had an overall good experience and found our hotel to be clean and comfortable. We apologize for any inconvenience caused by the stained linens and the burn hole in the comforter. We appreciate you bringing this to our attention and will share your comments with our team for further improvement.

10/10 Excelente

Margaret

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 18 nov. 2023
Hello Margaret,Thank you for taking the time to write a review of your recent stay. We appreciate your feedback and are glad you rated your experience so highly. We strive to provide exceptional service to all our guests and it is great to hear that we met your expectations. We hope to welcome you back in the future for another fantastic stay.