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Opiniones de Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall

2.5 out of 5
Fairfield Inn & Suites by Marriott Winston-Salem Hanes Mall
1680 Westbrook Plaza Dr, Winston-Salem, NC

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 328 de 517 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 138 de 517 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 517 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 517 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 4 de 517 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sheila

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We love this hotel. This is the second time we have stayed there and we will definitely stay again. The hotel and rooms are super clean. The beds are super comfortable. The hot cocoa bar all day is a fun treat! The included breakfast in the morning was perfect! All of the hotel staff are warm and friendly. I would definitely recommend staying!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Yan

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room is quiet, clean and spacious, the breakfast is good, the staff is nice and friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Our Staff, el 18 feb. 2024
Hello Yan and thank you for that 5/5 review! Your support is truly valued and we are sooo glad to hear you enjoyed your stay. We hope to see you again real soon!Our Staff

8/10 Bueno

Virginia

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Karen, Stouffville

Se hospedó 1 noche en diciembre de 2023
Respuesta de Our Staff, el 8 ene. 2024
Thank you for your recent stay and review! Your support is truly valued and we are glad you stay. We hope to see you again real soon!

10/10 Excelente

Al

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fairfield Team, el 27 dic. 2023
Thank you for the wonderful 10/10 review! We are glad that you enjoyed your stay with us. We hope to see you again!

2/10 Terrible

Jesse

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
This place is a joke on so many levels considering its price. They charge $75 dollars for your pet and have absolutely no area for your pets. The staff is rude thru fake niceness and countless time gave me lines of “bs” and passive aggressively told me I was wrong even when I provided proof I wasn’t. The beds feel like 20$ hotel bed lacking everything in the bathrooms. I could go on and on but I will never stay here again nor would I ever recommend this hotel to anyone or my worst enemy!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fairfield Team, el 27 dic. 2023
We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future. Thank you for your time.

8/10 Bueno

Roger

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fairfield Team, el 27 dic. 2023
Thank you for your feedback, we strive to provide exceptional service and hope we accomplished that during your stay. We hope to see you again!

10/10 Excelente

Anneliese

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
For what I paid, I got a very clean and spacious room. There was coffee always available and a hot chocolate bar. The included breakfast was what you would expect but serviceable and the staff was very friendly and helpful. I couldn't ask for more than that at the price point.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fairfield GM, el 27 dic. 2023
Thank you for your wonderful 5/5 review! We are glad that your stay was comfortable and that our staff provided exceptional service. We hope to see you again soon!

10/10 Excelente

Mistee

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, breakfast was great, loved hot chocolate bar. Staff very friendly and efficient.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Fairfield GM, el 27 dic. 2023
Thank you for your recent stay and review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Cody

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fairfield Team, el 27 dic. 2023
Thank you for your recent stay and review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!

6/10 Aceptable

Danilo

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
I have to rate this hotel as AVERAGE, but not in a BAD way. Because it is close to a major shopping mall, there are hotels all over the place, and at any price, one has they say "the pick of the litter". I chose it because it is a Marriott's and that's a GOOD thing. The breakfast was NOT. Hotels need to up their game on this or get rid of it completely. Turkey sausage, scrambled eggs and waffles are so yesterday. Every hotel has these and it's really getting old. Fast.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Fairfield Team, el 27 dic. 2023
Thank you for choosing us for your recent stay and your feedback. We understand we fall in the same breakfast layout as most brand hotels but we would love to encourage you to explore some great local diners that Winston-Salem has to offer. We would love the opportunity to suggestion the best of Winston-Salem on your next visit with us. Thank you for your time.

10/10 Excelente

Russell

Se hospedó 1 noche en noviembre de 2023
Respuesta de Fairfield GM, el 27 dic. 2023
Thank you for your recent stay and your 5-star review! We are glad we could provide friendly service and comfortable accommodations during your stay. I hope we can accommodate you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good
Se hospedó 1 noche en octubre de 2023
Respuesta de Fairfield GM, el 24 oct. 2023
Thank you for stay and your wonderful 10/10 review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Ann

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jackie at the desk was super kind. We spent all night driving and were tired and went to see if we could check in early and they did. We were so thankful!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Fairfield GM, el 5 oct. 2023
Thank you for your recent stay and your wonderful review on Jackie. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Brian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Fairfield GM, el 5 oct. 2023
Thank you for your recent stay. We are glad you enjoyed your stay. Hope to see you again soon!

10/10 Excelente

Herb

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Too bad the entrance was under construction
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fairfield GM, el 5 oct. 2023
Thank you for recent stay and your wonderful 5/5 review! Your support is truly valued. We hope to see you again soon to see our newly renovated front entrance.

10/10 Excelente

Al

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Fairfield GM, el 6 nov. 2023
Thank you for your recent stay and your wonderful review! We are glad you enjoyed your stay. Hope to accommodate you again on your return visit to Winston-Salem.

10/10 Excelente

Anne Marie

Se hospedó 1 noche en septiembre de 2023
Respuesta de Fairfield GM, el 24 oct. 2023
Thank you for stay and your wonderful review! Your support is truly valued and we hope to accommodate you on your return visit to Winston-Salem.

10/10 Excelente

Juan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Fairfield GM, el 5 sept. 2023
Thank you for your recent stay and your 10/10 review. Your support is truly valued and we are glad you enjoyed your stay. We hope to see again soon!

4/10 Malo

Yolette O

Se hospedó 1 noche en agosto de 2023
Respuesta de Fairfield GM, el 26 sept. 2023
Thank you for taking the time to provide a score during your stay with us. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future.

10/10 Excelente

Angela, Norfolk

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property security
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Associate, el 21 ago. 2023
Hello and thank you sooo much for the review you gave our hotel. We strive hard to make our Guest feel welcomed and we try to give them the kind of service that will make them want to return!

10/10 Excelente

Paul

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Associate, el 21 ago. 2023
Hello and thank you for choosing us!We are so excited to see your stay was a pleasant one.Our goal is to give you the kind of service that will make you want to return!

8/10 Bueno

crystal

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall, the stay was good. The hotel was clean and the staff members were nice. Only downfall was the construction going on made parking a mess. Spaces were limited and tight. We had to walk all the way around the building to enter. We would stay here again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fairfield GM, el 17 ago. 2023
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for any inconvenience our renovation may have caused. We understand there's never a perfect time to start renovations but these improvements are necessary to better our product and to continue to provide the best Marriott experience for all of our guests.We look forward to your future accommodations!

6/10 Aceptable

Carol

Le gustó: Servicio y personal
Disappointment
Sheets and pillowcases were scratchy making me itchy. Also, smelled like bleach. Bathroom lights were dark. Extensive work on front of hotel with only one single door for entrance and exit. Limited parking available.
Se hospedó 1 noche en agosto de 2023
Respuesta de Fairfield GM, el 15 ago. 2023
We sincerely apologize for your experience during your stay. We strive to provide exceptional service and when we fall short of that benchmark we always seek to do better in the future. Thank you for sharing your experience we are working internally to address your concerns.

8/10 Bueno

Holly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Clean but bed uncomfortable
Se hospedó 1 noche en julio de 2023
Respuesta de Fairfield GM, el 27 jul. 2023
Thank you for your recent stay and feedback. We strive to provide exceptional service. We look forward to providing perfect accommodations in the future.

10/10 Excelente

Susan

Se hospedó 1 noche en julio de 2023
Respuesta de Fairfield GM, el 17 ago. 2023
Thank you for the wonderful 5 star review! Your support is truly valued and we are thrilled you enjoyed your stay. We hope to see you again soon!

6/10 Aceptable

Steve

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en julio de 2023
Respuesta de Fairfield GM, el 25 jul. 2023
Thank you for your review, we pride ourselves on providing exceptional service and welcome any feedback when we fall short of that benchmark. Please fell free to contact us if you have any additional feedback.

10/10 Excelente

Tom

Se hospedó 1 noche en julio de 2023
Respuesta de Fairfield GM, el 25 jul. 2023
Thank you for your recent stay and your wonderful review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel with fair price
This is a good hotel with fair price. All emply was so kind and cooperative and cleaniness of the room was good.
Se hospedó 3 noches en junio de 2023
Respuesta de Fairfield GM, el 25 jul. 2023
Thank you for the wonderful 10/10 review! Your feedback is important to us and we are thrilled you enjoyed your stay. We look forward to your future accommodations!

8/10 Bueno

Suzanne

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the breakfast in the mornings and parking was easy. Right off the interstate so it was convenient for our trip.
Se hospedó 2 noches en junio de 2023
Respuesta de Happy, el 29 jun. 2023
Hello and thank you for taking the time to give a review!Please when you are in the area, thank you in advance for choosing us again.

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Decent hotel, clean. But Needs EV chargers. Lots of road noise from people revving engines on adjacent on-ramp.
Se hospedó 2 noches en junio de 2023
Respuesta de Grateful Staff, el 29 jun. 2023
Hello and thank you for your review.We hope your travels brings you back to when you are in the area again!

10/10 Excelente

Noe

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
Se hospedó 2 noches en junio de 2023
Respuesta de Happy Staff, el 29 jun. 2023
Hello and thank you for a 5 star review!Please come back when you are in the area and share your experience with your family and friends...

10/10 Excelente

Abby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Fairfield Inn and Suites hanes mall Associate, el 20 jun. 2023
Hello and thank you for choosing us for your lodging needs. We are grateful for the 5 out of 5 review!! Thank you so much!Hope to see you again soon!

10/10 Excelente

Tracy

Se hospedó 1 noche en junio de 2023
Respuesta de Fairfield GM, el 25 jul. 2023
Thank you for your recent stay and your 5/5 review! We are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Martha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel room nice awesome!
Se hospedó 1 noche en junio de 2023
Respuesta de Fairfield Inn and Suites Hanes Mall Associate, el 20 jun. 2023
Thank you!"5 out of 5" we so appreciate you!Come to see us again when your travels brings you to this area...

10/10 Excelente

Pamila

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Grateful, el 14 mar. 2023
Hello and thanks you so much for choosing us! Please recommend us to your family and friends! Hope to see ya again soon!All of us here at Fairfield Inn Hanes Mall...

10/10 Excelente

Ray

Se hospedó 1 noche en enero de 2023
Respuesta de See Ya Soon, el 14 mar. 2023
So grateful that your stay at our facility was a pleasant one. Can't wait for your return when you are in the area...Thank you for choosing us!

10/10 Excelente

Leslie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff, very clean lobby and rooms. Nice clean bathrooms and shower
Se hospedó 1 noche en enero de 2023
Respuesta de Grateful Mgr., el 29 ene. 2023
Hello and thank you for choosing us!It is always a pleasure when Guest enjoy our Hotel. Please come again when your travels brings you back to this area!

10/10 Excelente

Al

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel and great staff.
Se hospedó 1 noche en enero de 2023
Respuesta de Happy Fairfield Associate, el 26 ene. 2023
Thank You Sir

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
safe
Se hospedó 1 noche en enero de 2023
Respuesta de So Grateful..., el 25 ene. 2023
Hello and thank you for choosing us for your lodging needs! You are important to us. When your travel brings you back to the area come by and see us...

10/10 Excelente

Cynthia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were extremely nice. The lady overseeing the breakfast made sure the area waa clean and she disinfected everthing several times.
Respuesta de Satisfied, el 25 ene. 2023
We are extremely glad that you chose us for you lodging need while here in the city.I will most certainly pass your comments on to our Breakfast Ambassador!Come again when you are in this area...

10/10 Excelente

David

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Marisa

Se hospedó 1 noche en octubre de 2022

10/10 Excelente

Travis

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Anna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the location. The lobby was pretty. The breakfast was pretty good. The staff was amazing.
Se hospedó 2 noches en agosto de 2022
Respuesta de TeeMac, el 25 ago. 2022
Hello and thank you for choosing us for your lodging needs.We are glad to hear that your stay was a pleasant on and we hope you choose us again when you are in this area!

10/10 Excelente

steven l

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Coffe and breakfast was very good. Staff super nice. Beds comfortable.
Se hospedó 2 noches en julio de 2022
Respuesta de Manager , el 9 ago. 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Steve

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The bed was very comfortable and we enjoyed the pool a lot.
Se hospedó 1 noche en julio de 2022
Respuesta de Manager , el 9 ago. 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Nancy

Se hospedó 3 noches en julio de 2022
Respuesta de Manager , el 9 ago. 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Eduardo

Viaje de negocios, Viaje en pareja
Excellent service
Se hospedó 4 noches en junio de 2022
Respuesta de Manager , el 9 ago. 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!

10/10 Excelente

Kenneth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenient location.
Se hospedó 1 noche en junio de 2022
Respuesta de Manager , el 9 ago. 2022
Thank you for your recent stay and your review! Your support is truly valued and we are glad you enjoyed your stay. We hope to see you again soon!