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Opiniones de Chula Vista Resort, Trademark Collection by Wyndham

3.5 out of 5
Chula Vista Resort, Trademark Collection by Wyndham
2501 River Rd, PO Box 30, Wisconsin Dells, WI

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 264 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 236 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 205 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 153 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 144 de 1002 opiniones" "

6.8/10

Limpieza

7.0/10

Servicio y personal

7.0/10

Servicios

6.8/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Eric

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Jessica

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Nereida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Washington

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Las habitaciones y water park
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 29 oct. 2023
It was such a pleasure having you as our guest recently. We're thrilled our excellent location was a highlight of your visit and that you had the chance to enjoy our excellent water park. Thank you for your review, and we hope you return soon!Guest Services Team

8/10 Bueno

Jazmin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 31 jul. 2023
Dear Jazmin,We're so happy to know that you had a good time with us overall. We trust that everything was in order for your stay, and we hope to see you again soon. Guest Services Team

4/10 Malo

Idalys

No le gustó: Limpieza y condiciones de la propiedad
I
Se hospedó 2 noches en julio de 2023
Respuesta de General Manager, el 14 jul. 2023
While we always welcome guest feedback, we're a bit confused by your comments. Please do not hesitate to let us know what more we could have done to have improved your stay. Thank you, and we hope to hear from you soon. Guest Services Team

10/10 Excelente

Carolina

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me Encanto, lo recomiendo! Es un lugar muy bonito para viajar en familia, todo accesible y muy seguro👍.
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager, el 21 mar. 2023
Dear Carolina,We are thrilled you and your family had such a wonderful experience at our hotel, and we want to thank you for your recommendation. It was an honor to have you stay with us, and we can't wait to see you again soon!Guest Services Team

2/10 Terrible

Guillermina

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Terrible atención del cocinero
Tuve un inconveniente con el cocinero del hotel el señor se portó muy grosero y se estaba burlando de cómo mi cuñado pronunció una palabra en inglés
Se hospedó 1 noche en enero de 2023
Respuesta de General Manager , el 12 ene. 2023
Dear Guillermina, The issue you raise is important to us, and we appreciate you bringing it to our attention. We want all of our guests to feel welcome during their time on the property and what you have described is not indicative of the level of service we aim to provide. Rest assured; we will be looking into this matter more closely. We cannot change the past, but we sincerely hope you and your family will join us again down the line so we can deliver a visit that better represents our true spirit of hospitality. Guest Services Team

2/10 Terrible

Katherin

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Hice una reservación por expedía. Me equivoqué de fecha y no me pudieron solucionar ni expedía ni el hotel me quede sin hotel y tuve que pagar dos veces 450 dls en total 900 dls
Se hospedó 1 noche en septiembre de 2022
Respuesta de General Manager, el 4 oct. 2022
Dear Katherin,While we regret not being able to host you his time around, please know that when booking through a third-party site, we have limited control over reservations and refunds. All requests must be submitted through Expedia, however, if there are any questions you may have, we would be more than happy to help where we can. Should you return to Wisconsin Dells in the future, we look forward to showing you the full experience of our hotel.Guest Services Team

10/10 Excelente

Claudia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Karen

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Aytza

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buen servicio
Se hospedó 2 noches en mayo de 2022
Respuesta de General Manager, el 16 jun. 2022
Dear Aytza, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their exceptional service. Thank you for the lovely review! Please come see us again soon at Chula Vista Resort, Trademark Collection by Wyndham. Guest Services Team

10/10 Excelente

jazmin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena experiencia y me gusto mucho por que aceptan peritos…. Sería buena idea que en un futuro pongan un parquesito con picina para perritos para que tengan mas diversión.
Mi perrito en el cuarto.
Se hospedó 4 noches en noviembre de 2021
Respuesta de General Manager, el 2 dic. 2021
Dear Jazmin, Thank you for sharing how much you enjoyed your stay at Chula Vista Resort, Trademark Collection by Wyndham. We trust that your room was clean and comfortable and that you had pleasant interactions with our friendly staff. Please come back and see us again when you are next in the area. Guest Services Team

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
No hicieron Limpieza del cuarto pero la propiedad está muy bonita por afuera muchas áreas verdes
Se hospedó 2 noches en agosto de 2021
Respuesta de General Manager, el 11 ago. 2021
Thank you for sharing your comments with us. We're glad to hear that you appreciated our beautiful facilities. Our housekeeping schedule has been adjusted in order to help protect the health of our guests and staff, and we hope you can understand the need for this. All the best to you, and we hope to see you again soon! Guest Services Team

10/10 Excelente

Cliente verificado

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
mucho espacio
Se hospedó 2 noches en julio de 2021
Respuesta de General Manager, el 8 jul. 2021
It was a joy having you as our guest at Chula Vista Resort, Trademark Collection by Wyndham. We're delighted that you were pleased with our spacious accommodations during your stay. Thank you for letting us know, and please make plans to join us again soon. Guest Services Team

4/10 Malo

Jessica

Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo muy bonito y limpio
Se hospedó 3 noches en junio de 2021
Respuesta de General Manager, el 1 jul. 2021
Thank you for the positive comment concerning your recent stay at Chula Vista Resort, Trademark Collection by Wyndham! We are so pleased you found our accommodations to meet your expectations. Cleanliness, comfort, and convenience are all aspects of what our guests can expect when they visit with us. It would be wonderful to see you again. Guest Services Team

10/10 Excelente

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
Me gusto
Se hospedó 2 noches en junio de 2021
Respuesta de General Manager, el 16 jun. 2021
Thank you for sharing your comments with us! We are happy to know that you enjoyed your visit. All the best, and we hope to see you again soon! Guest Services Team

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
No me gusto que tenian cerrada la pool indoor muy temprano y el personal que nos recibió no fueron nada de amables
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba muy limpio y comodo. Lo que mo me gusto fue el parke de agua estaba afuera y teniamos que salir y el clima estaba terrible
Se hospedó 2 noches en abril de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2021

4/10 Malo

Ana

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mala experiencia
Las habitaciones nada confortables, sus colchones bastante viejos al.igual que las almohadas. El servivio de la habitación bastsnte pesimo habia quecir hasta ls recepción por papel higiénico pocas toallas.
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en agosto de 2020
Respuesta de Chula Vista Resort, el 5 sept. 2020
Thank you for your response!

4/10 Malo

Marie, Wisconsin

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Estaba sucio el primer cuarto q me dieron el baño no lo habían limpiado.
Se hospedó 2 noches en mayo de 2020
Respuesta de Guest Services, el 26 jun. 2020
Gracias por tus comentarios. Le agradecemos por tomarse el tiempo para compartir su experiencia con nosotros.

8/10 Bueno

Cindy

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2020
Respuesta de Kaylyn Z., el 18 feb. 2020
Thank you for your review, Cindy.

10/10 Excelente

Arturo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de Kaylyn Z., el 7 feb. 2020
Thank you for your review, Arturo!

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
La recepcionista fue indiferente y no fue amable cuando llegamos no encontraba nuestra reservacion
Se hospedó 1 noche en noviembre de 2019
Respuesta de Kaylyn Z., el 3 dic. 2019
Thank you for your feedback. We are sorry that our front desk did not provide positive customer service that all of our guests deserve.

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
La recepción estuvo terrible, la entrega de la anotación fue a las 4:30 de la tarde, fue horrible la línea de espera fue larga, cómo de 20 personas esperando.
Se hospedó 1 noche en agosto de 2019
Respuesta de Kaylyn Z., el 13 ago. 2019
Thank you for your feedback.

10/10 Excelente

José

Le gustó: Limpieza y servicio y personal
I loved it ! Is always nice to go there
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear José,It was our pleasure to welcome you back to Chula Vista Resort, Trademark Collection by Wyndham. We're delighted to have earned your trust and praise! Our team is already looking forward to your next visit!Guest Services Team

2/10 Terrible

lizbeth

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
I was here 10 yrs ago and i was amazed by the entire hotel on cleanliness! The room we stayed at had hair in the bedsheets and pillows, mold in the bathroom ceiling, the carpet had sticky stains on it, and a 24” tv that did not work! I think this place should undergo a major renovation or a major deep clean at least. I would not stay here again, the price was not worth what we got.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Lizbeth,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we regret your disappointment with your most recent stay. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. That being said, we hope to deliver a fantastic overall value the next time you visit our property. Guest Services Team

10/10 Excelente

Nancy

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I had a great time there.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Nancy,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Chula Vista Resort, Trademark Collection by Wyndham, and we look forward to welcoming you back again soon.Guest Services Team

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios
The hotel staff was very accommodating and the staff at the restaurant and bar located in the building near registration were very nice. Also, DONT MISS OUT on the breakfast buffet.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear Jennifer,Thank you so much for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. Impressing every guest with our exceptional service is always our top priority, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy our delicious breakfast. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Guest Services Team

10/10 Excelente

Ernesto

Excellent stay for myself and my family.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Ernesto, We are delighted to hear that you and your family enjoyed your stay at Chula Vista Resort, Trademark Collection by Wyndham. It is our foremost goal to deliver exceptional service and ensure a comfortable stay for all our guests, and we are pleased that we could meet your expectations. Your five-star review is greatly appreciated and serves as a testament to our dedication.We eagerly anticipate the opportunity to welcome you back the next time you're in the area. Hosting you was truly a pleasure, and we look forward to exceeding your expectations once again.Guest Services Team

8/10 Bueno

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
The front lobby is under construction and the facility seems outdated. We definitely enjoyed our stay and will go back again.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 8 abr. 2024
Dear Robert,Thank you for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. While we're thrilled you enjoyed your overall experience, we're disappointed to learn we may have fallen short of expectations in some aspects. We're glad this didn't detract too much from your overall trip, and we'd be delighted to have you come back once our lobby is complete to see the stunning transformation we have planned. The pleasure was all ours, and we look forward to seeing you again soon.Guest Services Team

10/10 Excelente

Theresa

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Liked they provided a kitchenette and fireplace.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 7 abr. 2024
Dear Jessica,It's always a pleasure hearing from our guests. We're glad you enjoyed the kitchenette and fireplace, and we look forward to seeing you again at Chula Vista Resort, Trademark Collection by Wyndham!Guest Services Team

6/10 Aceptable

Viktoriya

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
I liked everything, but will never ever come back. It’s is not safe out there. Me and my boyfriend checked in and we’re going to our car(it was around 4:30 pm, daylight. 5 adult men were walking past us and started shouting to us as we were walking, swearing and threatening my boyfriend. Next day me and my friend (both of us are in our 20’s) we’re walking alone in the tunnel that leads to water park. I believe it was 4 teens that were walking towards us. Started shouting inappropriate staff towards us. They were clearly younger. (Maybe 17/18) So if you are looking to go there, keep in mind to never walk anywhere alone, walk as a group if possible. Or don’t go there at all. I stayed at Grand Geneva resort before, less amenities, but much safer.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 4 abr. 2024
Dear Viktoriya,Thank you for staying with us and letting us know about your experience. We are disappointed your visit was not as expected, and we apologize for any inconvenience. Safety is essential to us, and we hope you were able to report the incident. Our team is always willing to assist our guests with any concerns they may have. Thank you for your review, and if you have any additional questions or concerns, please do not hesitate to reach out to us.Guest Services Team

10/10 Excelente

Ever

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fun weekend
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 4 abr. 2024
Dear Ever,Thank you for your five-star review. We're glad to hear you had a fun weekend at Chula Vista Resort, Trademark Collection by Wyndham, and we hope to welcome you back soon.Guest Services Team

2/10 Terrible

Shane

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s so old and dated water park also old and it was cold inside the water 💧 ark and water was cold !!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 4 abr. 2024
Dear Shane,It was a pleasure having you stay with us recently. However, we sincerely regret your disappointment with your visit. Our team is always working to offer the best services and facilities to our guests, so we appreciate your feedback on where we can improve. Thank you for notifying us of your experience, and we hope to welcome you back in the future to change your lasting impression. Guest Services Team

10/10 Excelente

Gerta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great resort. Fun water park. Needs some TLC. Villas are great. Shower could use some work. But otherwise loved it. Definitely would recommend visiting.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 2 abr. 2024
Dear Gerta,Thank you for choosing Chula Vista Resort, Trademark Collection by Wyndham! We're thrilled you had a great time at our resort and enjoyed the fun water park and villas. Your input regarding the need for improvements, particularly in the shower area, is valuable to us, and we'll take it into consideration as we strive to enhance our facilities. We appreciate your recommendation and look forward to welcoming you back for another enjoyable visit!Guest Services Team

10/10 Excelente

Paris

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved it!!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Paris,Thank you for taking the time to submit a review of your recent five-star stay at Chula Vista Resort, Trademark Collection by Wyndham. It was a pleasure to welcome you as our guest, and we’re elated that you had an exceptional stay with us. Our team is committed to providing high-quality service, and we would love to host you again in the near future!Guest Services Team

10/10 Excelente

Sady

Perfect little getaway spot
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 28 mar. 2024
Dear Sady,Thank you so much for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. We are thrilled to learn you had such a pleasant stay, and we're proud to have earned your five-star review. We hope to see you again soon for another perfect little getaway. Guest Services Team

8/10 Bueno

Neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dry private and loved the Villa it was great for kids!
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 26 mar. 2024
Thank you for choosing to stay with us at Chula Vista Resort, Trademark Collection by Wyndham. We pride ourselves on providing an excellent stay for our guests. Consequently, we are thrilled to hear we could deliver for you. If there is anything we could improve to make your stay with us even better, please do not hesitate to reach out.Guest Services Team

10/10 Excelente

Paul, Freeport

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property needs to uodate there vending machines they have outdated products
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Paul,Thank you for taking the time to review us. We sincerely appreciate your feedback and it will be addressed with our team. Thank you for bringing this to our attention, and we hope to welcome you back in the future. Guest Services Team

10/10 Excelente

Jose

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Adam

No le gustó: Servicio y personal
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Anatalia

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lucia

Se hospedó 2 noches en marzo de 2024

4/10 Malo

Ryan

Viaje familiar con niños
11am pre check in. Was supposed to get a text massage when room was ready and never received it at all. Issue with bathroom toilet as well.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
Dear Ryan,Thank you for your review. We regret to learn of the inconveniences that you experienced during your time with us and sincerely apologize. Your feedback will be shared with our team to ensure any necessary adjustments or repairs are made promptly and to prevent an instance such as this from occurring in the future. It is our hope that you will give us another chance to deliver a seamless experience worthy of a perfect rating. Guest Services Team

4/10 Malo

Zach

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The staff was wonderful. The room itself was ok considering the price I expected more. The latch for our room was barely hanging on. The one toilet wasn't working properly. There were dishes in there that weren't clean. Lights that had gone out. The TV's had limited channels and all the TVs were different channels. One of the days of our stay the waterpark wasn't even open. The staff was the only good thing. It was not worth the trip.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Zach,We appreciate your feedback, and we're glad our friendly staff made you feel welcome. However, we apologize for any concerns about cleanliness and upkeep. Rest assured, we'll keep your comments in mind as we make changes. Should you be in the area again, please consider coming back to see us.