Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 203 de 371 opiniones" "
10 - Excelente
203
Puntuación de 8, es decir, Bueno. Basada en 138 de 371 opiniones" "
8 - Bueno
138
Puntuación de 6, es decir, Aceptable. Basada en 23 de 371 opiniones" "
6 - Aceptable
23
Puntuación de 4, es decir, Malo. Basada en 5 de 371 opiniones" "
4 - Malo
5
Puntuación de 2, es decir, Terrible. Basada en 2 de 371 opiniones" "
2 - Terrible
2
9.0/10
Limpieza
9.2/10
Servicio y personal
8.4/10
Servicios
9.0/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Cliente verificado
21 nov. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 1 noche en noviembre de 2019
Respuesta de Jo Wu, el 22 nov. 2019
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
8/10 Bueno
Alfredo
6 may. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Alfredo
10/10 Excelente
paulina
24 abr. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
paulina
8/10 Bueno
Masami
Viaje familiar con niños
3 ene. 2024
Le gustó: Servicios
Masami
Se hospedó 4 noches en diciembre de 2023
10/10 Excelente
Cliente verificado
Viaje de negocios
28 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
10/10 Excelente
Yang Chao
Viaje de negocios
20 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yang Chao
Se hospedó 1 noche en diciembre de 2023
10/10 Excelente
Jin
7 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jin
Se hospedó 1 noche en diciembre de 2023
Respuesta de joyce, el 19 dic. 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
JUNSUB
5 dic. 2023
JUNSUB
Se hospedó 1 noche en noviembre de 2023
Respuesta de joyce, el 19 dic. 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
6/10 Aceptable
Fion
1 dic. 2023
Fion
Se hospedó 1 noche en noviembre de 2023
Respuesta de joyce, el 19 dic. 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
SHIH-HUA
Viaje familiar
11 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Service
Yu Ruei
Se hospedó 3 noches en septiembre de 2023
Respuesta de Joyce Chen, el 27 sept. 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
Yanli
Viaje de negocios
19 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yanli
Se hospedó 3 noches en septiembre de 2023
Respuesta de joyce, el 20 sept. 2023
Dear Guest,Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
casey
26 ago. 2023
casey
Se hospedó 1 noche en agosto de 2023
8/10 Bueno
feng hsia
Viaje de negocios
4 ago. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
need improvement
lobby toilet, always peoples smoking and watching the phone ...man and women toilet too, ...and breakfast staff not enough need waiting the food long time sometime manager cook to us, lobby manager is nice ...
feng hsia
Se hospedó 2 noches en julio de 2023
Respuesta de Joyce Chen 陈任芃, el 11 ago. 2023
Dear Guest,Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service, however, we apologize for somewhere having been below your expectations during this stay.
8/10 Bueno
YU SHIUAN
Viaje familiar
5 jul. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
YUN I
Se hospedó 1 noche en mayo de 2023
Respuesta de Joyce, el 17 may. 2023
Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. Then I will push them to improve, however, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
10/10 Excelente
Yuhsin
Viaje de negocios
14 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Yuhsin
Se hospedó 2 noches en mayo de 2023
Respuesta de Joyce, el 17 may. 2023
I will certainly pass on your service comments to our front desk team. We take pride in delivering intuitive and flawless service and I never get tired of hearing a compliment about my team doing just that. We are looking forward to your next stay with us. Let me know if I can be of any assistance. Until then, we wish you all the very best.
8/10 Bueno
YUN I
13 may. 2023
YUN I
Se hospedó 1 noche en mayo de 2023
Respuesta de Joyce, el 17 may. 2023
Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. Then I will push them to improve, however, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
10/10 Excelente
Ng
11 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
we have been staying there many year before its was hilton. we like the area.
Ng
Se hospedó 1 noche en mayo de 2023
Respuesta de Joyce, el 17 may. 2023
I will certainly pass on your service comments to our front desk team. We take pride in delivering intuitive and flawless service and I never get tired of hearing a compliment about my team doing just that. We are looking forward to your next stay with us. Let me know if I can be of any assistance. Until then, we wish you all the very best.
8/10 Bueno
YUN I
Viaje de negocios
24 abr. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
YUN I
Se hospedó 2 noches en abril de 2023
Respuesta de Joyce Chen 陈任芃 executive secretary 行政秘书 Hilton Xia, el 26 abr. 2023
Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. We saw that several scores didn't meet your expectations, and we will forward this information to relevant department managers. Then I will push them to improve, however, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
6/10 Aceptable
Chung Yu
1 abr. 2023
Chung Yu
Se hospedó 1 noche en marzo de 2023
Respuesta de Joyce Chen 陈任芃, el 26 abr. 2023
Dear Guest,Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. We saw that several scores didn't meet your expectations, and we will forward this information to relevant department managers. Then I will push them to improve, however, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
10/10 Excelente
Cheng-Hsueh
Viaje de negocios
24 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
超好 超方便的地點
Cheng-Hsueh
Se hospedó 2 noches en marzo de 2023
8/10 Bueno
Shau-Ku
26 ene. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great service
Shau-Ku
Se hospedó 1 noche en enero de 2022
10/10 Excelente
Gerardus
Viaje de negocios
31 dic. 2021
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
I liked the service very much a specially the way they helped me in anyway possible.
Gerardus
Se hospedó 1 noche en diciembre de 2021
4/10 Malo
Russell
Viaje familiar
12 sept. 2021
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
My family stayed at the Hilton in Xiamen for a relaxing holiday. We chose this location because it was a western hotel also because of the pool. Unfortunately a few incidents can make a hotel stay unpleasant despite the nice facilities. One evening we went to the pool and were told by the staff that our swimwear was not appropriate for the pool. We were wearing western style board shorts. We were very frustrated with the language barrier and being told to change. We went back to the room and called the manager. Apparently earlier another customer complained because these were not customary swimwear in pools. Other people were wearing similar swimwear at the time. The manager's solution was for us to wear the speedo type swimwear that they sold at the desk. Other customers were not wearing this swimwear. We felt singled out and annoyed. The management was not helpful with a resolution.
Russell
Se hospedó 6 noches en julio de 2021
10/10 Excelente
Chun-Hao
Viaje de negocios
23 jul. 2021
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Chun-Hao
Se hospedó 3 noches en julio de 2021
8/10 Bueno
Cliente verificado
6 jul. 2021
Le gustó: Limpieza y servicio y personal
Great location, very convenient to get around. Service is as good as what you will expected to get from Hilton. This property was rebranded from Crowne plaza to Hilton, facilities and decoration might be a bit outdated already. And toiletries are Crabtree & Evelyn which normally adopted by Doubletree. Despite of those, still a good choice if you want to stay in this area.
Cliente verificado
Se hospedó 1 noche en julio de 2021
4/10 Malo
Cliente verificado
Viaje en grupo
2 may. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The first night there was no room service after 10. I didn’t know this until I tried to order food at 11. The third night they had room service but only had a salad or spaghetti available
Cliente verificado
Se hospedó 2 noches en abril de 2021
4/10 Malo
Cliente verificado
Viaje en grupo
1 may. 2021
Le gustó: Condiciones de la propiedad
No le gustó: Servicios
It was too loud. I could hear cars beeping all night.
The first night for no given reason and with no notice the room service kitchen closed at 10.
The third night room service was open but of the entire menu they only had Caesar Salad or Spaghetti. And the spaghetti was cold and bland.
Cliente verificado
Se hospedó 1 noche en abril de 2021
10/10 Excelente
Cliente verificado
18 mar. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
パラゴンデパートの上にあるので、買い物も便利。地下鉄も直結だから雨でも安心
Cliente verificado
Se hospedó 3 noches en marzo de 2021
8/10 Bueno
QING
24 dic. 2020
QING
Se hospedó 1 noche en diciembre de 2020
10/10 Excelente
Peter, Los Angeles
Viaje de negocios
26 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the overall experience in this hotel, except the way how they clean the floors on the hallway, it made it difficult for me to move my luggage since they cover the carpet with clothes.
Peter
Se hospedó 1 noche en enero de 2020
Respuesta de Jo Wu, el 2 feb. 2020
Dear Guest,
Thank you for choosing Hilton Xiamen as your hotel of choice and for sharing your feedback. I never get tired of hearing that you have a nice stay here and our team work hard to provide memorable and inspired experiences for our guests. Our rooms are located from the 6-16 floor, spacious and of course we do the everything we can to ensure that everything is spotlessly clean. Thanks again for your comments and look forward to welcome you back soon.
8/10 Bueno
Cliente verificado
25 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. The subway is right inside the same complex as the hotel. Lots of shops too.
Cliente verificado
Se hospedó 6 noches en enero de 2020
Respuesta de Jo Wu, el 2 feb. 2020
Dear Guest,
Thank you for choosing to stay at Hilton Xiamen and taking time to review us. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Hilton Xiamen located in the geometric center of Xiamen Island and Lianhua Road station, the central station of Metro Line 1. It's only 8 minutes from the Xiamen railway station, and within 20 minutes ride from the airport, exhibition center and famous scenic spots in the island. At the same time, the hotel is directly connected with the Paragon Shopping mall. Leisure,catering and entertainment facilities are comprehensive, which is a good choice for your business and leisure travel. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
Cliente verificado
Viaje de negocios
22 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 2 noches en enero de 2020
Respuesta de Jo Wu, el 2 feb. 2020
Dear Guest,
Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed your stay. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
8/10 Bueno
Jeaho
Viaje de negocios
15 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
goods
Everything is good. Good location and good breakfast
Jeaho
Se hospedó 1 noche en enero de 2020
Respuesta de Jo Wu, el 2 feb. 2020
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
10/10 Excelente
Cliente verificado
13 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en enero de 2020
Respuesta de Jo Wu, el 15 ene. 2020
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed your stay. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
10/10 Excelente
Cliente verificado
Viaje de negocios
10 ene. 2020
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, facilities was new and room was clean.
Cliente verificado
Se hospedó 4 noches en enero de 2020
Respuesta de Jo Wu, el 15 ene. 2020
Dear Guest,
Thank you for choosing Hilton Xiamen as your hotel of choice and for sharing your feedback. It's glad to hear that you have enjoyed your journey here. Our team is working hard to provide memorable and inspired experiences for our guests. The rooms are located from the 6-16 floor, spacious and of course we do the everything we can to ensure that everything is spotlessly clean. Thanks again for your comments and look forward to welcome you back soon.
8/10 Bueno
Cliente verificado
Viaje familiar
2 ene. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Visitor from Dallas
Our stay is good. Only one concerns is smoking. Our floor should be none-smoking floor but I still can smell smoke.
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jo Wu, el 15 ene. 2020
Dear Guest,
Thank you for choosing Hilton Xiamen and taking time to review us. We apologize for having been below your expectations during this stay. The smoking floor is different from the non-smoking floor in our hotel. We will ventilate the non-smoking room regulary, and check all the rooms step by step. Thanks again for your stay this time, and we hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
10/10 Excelente
Winnie wing shuk
22 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Winnie wing shuk
Se hospedó 4 noches en diciembre de 2019
Respuesta de Jo Wu, el 23 dic. 2019
Dear Guest,
Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
Cliente verificado
22 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Postivie experience, friendly, very satisfy.......
Cliente verificado
Se hospedó 2 noches en diciembre de 2019
Respuesta de Jo Wu, el 23 dic. 2019
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
8/10 Bueno
Chung Ling
Viaje de negocios
13 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Give Housekeeping at Hilton Xiamen 5 Stars
For once in a long while , Housekeeping is Excellent !
Chung Ling
Se hospedó 2 noches en diciembre de 2019
Respuesta de Jo Wu, el 16 dic. 2019
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
10/10 Excelente
Cliente verificado
Viaje de negocios
13 dic. 2019
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located in an upscale shopping mall with plenty to see, do and buy
Cliente verificado
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jo Wu, el 16 dic. 2019
Dear Guest,
Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
Shu-Yi
9 dic. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Shu-Yi
Se hospedó 2 noches en diciembre de 2019
Respuesta de Jo Wu, el 17 dic. 2019
Dear Guest,
Thank you for choosing to stay at Hilton Xiamen, and give us such a high rating. We are so delighted to know that you have enjoyed our service. And we uphold Hilton's hospitality service quality and the pursuit of inspiration for the goal, is committed to providing every guests with a comfortable and pleasant stay experience. Thanks again for taking time to review us and look forward to welcome you back soon.
10/10 Excelente
Sherilyn
Viaje familiar
30 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sherilyn
Se hospedó 3 noches en noviembre de 2019
Respuesta de Jo Wu, el 17 dic. 2019
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
6/10 Aceptable
YINGHSIN
Viaje familiar
18 nov. 2019
YINGHSIN
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jo Wu, el 22 nov. 2019
Dear Guest,
Thank you for choosing Hilton Xiamen and taking time to review us. We saw that the overall score didn't meet your expectations, and we apologize for having been below your expectations during this stay. However, we would be so delight if you are willing to reply us and give more suggestions with details. We hope that we still have a chance to welcome you again soon for experiencing the improvements of our hotel. Thank you.
6/10 Aceptable
Cliente verificado
Viaje en pareja
16 nov. 2019
No le gustó: Limpieza y condiciones de la propiedad
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ping
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jo Wu, el 22 nov. 2019
尊敬的客人:
您好,感谢您选择厦门磐基希尔顿酒店并给予我们的好评。很高兴看到您对我们的服务的认可,我们一直秉持希尔顿酒店热情好客的服务理念,营造温馨舒适的入住环境,努力让客人有宾至如归的入住体验。再次感谢您的鼓励,我们真诚期待您的再次光临。
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.
10/10 Excelente
Henrik
Viaje de negocios
8 nov. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kommer igen
Lækkert og god beliggenhed. Morgenmaden er meget lækker.
Henrik
Se hospedó 2 noches en noviembre de 2019
Respuesta de Jo Wu, el 22 nov. 2019
Dear Guest,
Thank you for writing a review about your recent stay at Hilton Xiamen. We are so delighted to know that you have enjoyed our service. Our all team members are dedicated to delivering good service and to creating memorable moments to all our guests. Looking forward to welcome you back soon.