Hotel that had it’s glories times, with really bad maintenance, looks dirty in común areas and also in rooms. Bathrooms are very old and need a remodelación, giving a horrible perception to guess.
Have to mention that personal is very NICE and their service is GREAT , this is the only difference at hotel
Guess type are people with really bad manners in all areas including restaurants as some of them with the feet on the chairs and eating horrible, (Sales department at hotel, you need to look for the kind of guess that you want at your hotel )
Breakfast is good but will be better if there is people NOT having cleanliness when serving food . My humble comment is “not to have buffet because of guess dirty”
Have to mention that is hotel is well ranked in Hotel.com and others places but for me should be a 6. For a little bit of the price better you can get a Better ranking hotel , because is not a cheap hotel in the city , comparing to other hotels there. Choose this one because of the Brand , but not worth it
Melia corporate area in Madrid need to check the standards for this hotel .
My humble comment is Have better choices with another local hotels,