- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are extremely helpful and courteous. They, along with Na Balam's location makes this place a 5 star. Our room on the beach side had the basic amenities such as AC, refer, king bed, TV and balcony. Wifi is sketchy unless you are at the office area or beach club. This was our second time staying at Na Balam and quite frankly do not see a reason to stay somewhere else when we come back to Isla.