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Opiniones de Holiday Inn Abilene - North College Area, an IHG Hotel

3 out of 5
Holiday Inn Abilene - North College Area, an IHG Hotel
3525 West Lake Road, Abilene, TX

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 391 de 617 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 133 de 617 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 617 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 617 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 617 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rafael

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Douglas

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
quiet and convenient. The breakfast person and front desk persons were both efficient and pleasant. Pool was closed so parking in back near pool was convenient.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Santos

Viaje de negocios
Le gustó: Limpieza y servicios
Great staff
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Roger

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not the best area. No free breakfast. Huge deck area around pool, although it was winter with gust to 50 mph. Clean and very comfortable room.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Serene

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Larry

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
The shower had barely enough water flow to rinse off and the hit water temp was very warm but wouldn’t get hot; the AC/heating equipment was very noisy every time it came on during the night; the towels seemed thin very well used; and the exterior sound proofing was poor ( I heard the wind all night). Should have been much better for the price. I would not return.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jason

Le gustó: Servicio y personal
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Bonnie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A nice stay at this Holiday Inn. Staff were very courteous and the rooms clean and comfortable.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Kathaleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was clean and comfortable. Check in was quick and easy and staff was courteous, friendly and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Casey, el 22 ene. 2024
Kathaleen,Thank you so much for taking the time to provide feedback about your stay and for the 5/5 rating. We hope to see you again the next time you travel to Abilene.

10/10 Excelente

Linda

Se hospedó 1 noche en diciembre de 2023
Respuesta de Casey, el 27 dic. 2023
Thank you for taking the time to review our hotel and for the 10/10 rating. We hope to see you again in the future!

8/10 Bueno

FLOYD

Le gustó: Limpieza y servicio y personal
Standard HI... Pedestrian decor... staff excellent,,, understaffed in restaurant...clean... substantially overpriced for area
Se hospedó 1 noche en diciembre de 2023
Respuesta de Casey, el 27 dic. 2023
Thank you for taking the time to provide feedback about your stay.

8/10 Bueno

Brett

Se hospedó 1 noche en diciembre de 2023
Respuesta de Casey, el 27 dic. 2023
Thank you for taking the time to review our hotel and for the 8/10 rating. We hope to see you again in the future!

10/10 Excelente

Lauren

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Restful
Just passing thru, so it was only a one night stay. The hotel was clean, roomy and bed comfortable. Glad for the restaurant downstairs as well as breakfast options. Wish all Holiday Inns were this good!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Casey, el 9 dic. 2023
Lauren,Thank you so much for taking the time to leave a review and for your positive feedback. I am so happy to see that you enjoyed your stay. We hope to see you again the next time you travel through Abilene.

10/10 Excelente

Sondra

Viaje de negocios, Viaje familiar
Le gustó: Servicios
I did not like the breakfast set up
Se hospedó 1 noche en diciembre de 2023
Respuesta de Casey, el 9 dic. 2023
Sondra,Thank you so much for taking the time to review your stay. I am sorry to see that our Menu Style breakfast was not up to your expectations. Unfortunately, this is a brand standard for Full Service Holiday Inn's and beyond our control. We hope you still give us a chance by staying with us again in the future.

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The daily cleaning service was phenomenal! I left my pjs and blanket thrown on the bed and when i came back that night not only was my bed made but my items were nicely folded for me on top of the bed.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
Jennifer,Thank you for your kind review. I am so happy to see that our staff went above and beyond to make your stay the best possible. I hope we get to see you again the next time you're in Abilene

10/10 Excelente

shannon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff!! Very clean. Open/spacious Good food at the hotel grill/bar
Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
shannon,Thank you so much for your feedback. I am happy to see your stay went well. I hope to see you again the next time you travel to Abilene.

10/10 Excelente

Kandi

Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 27 dic. 2023
Thank you for taking the time to review our hotel and for the 5/5 rating. We hope to see you again in the future!

10/10 Excelente

Sandy

Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 27 dic. 2023
Thank you for taking the time to review our hotel and for the 5/5 rating. We hope to see you again in the future!

10/10 Excelente

greg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome stay
One of the best hotel stays for us ever. We travel a lot and this was an amazing experience. Beautiful large room for a good price. Very comfortable. Very friendly and helpful staff. Definitely our place to stay when we go to Abilene!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
greg,Thank you so much for taking the time to tell us about your stay. I am so happy to see your stay went so well. We hope to see you again the next time you travel to Abilene.

10/10 Excelente

Annessa

Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
Annessa,Thank you for taking the time to rate your stay & for the 10/10 rating. We hope to host your stay again the next time you're in Abilene.

10/10 Excelente

DOUGLAS, HUMBLE

Se hospedó 1 noche en noviembre de 2023
Respuesta de Case, el 9 dic. 2023
Douglas,Thank you for taking the time to rate your stay. We hope to see you again the next time you travel to Abilene.

8/10 Bueno

Pamela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good place to stay, love the bar and grill on location.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
Pamela,Thank you for taking the time to tell us about your stay. I am so glad to see that you enjoyed your stay. I hope to see you again the next time you travel to Abilene!

10/10 Excelente

Teresa

Se hospedó 2 noches en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
Teresa,Thank you so much for taking the time to review our hotel and for the 10/10 rating. We hope to see you again the next time you travel to Abilene.

10/10 Excelente

James

Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 9 dic. 2023
James,Thank you for taking the time to rate your stay and for the 10/10 rating. We hope to see you again the next time you travel to Abilene.

10/10 Excelente

Kristi

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Quick stay
Nice stay. One of the towel bars was broken. Friendly staff.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Casey, el 15 nov. 2023
Kristi,Thank you much for taking the time to leave feedback about your stay and for the 10/10 rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Robbyn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff from checkin to check out were fantastic. I spent time at the bar and grill and enjoyed meeting the bartender. She was pleasant and attentive. The morning waitress was also awesome for breakfast. Everyone was so friendly and helpful! Great stay!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Casey, el 11 nov. 2023
Robbyn,Thank you so very much for taking the time to leave a review about your stay. I so happy to see that you enjoyed yourself! We all hope to see you again the next time you're in Abilene!

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Abilene weekend stay
Very nice hotel, friendly staff, clean comfortable room. No complaints! Definitely one of the better hotels I’ve stayed at here in Abilene!
Se hospedó 1 noche en octubre de 2023
Respuesta de Casey, el 1 nov. 2023
Robert,Thank you for taking the time to leave a review and for telling about your stay. We hope to see you again the next time you travel to Abilene!

2/10 Terrible

Jennifer B

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
The experience was awful! We weren't allowed to check in to the hotel. They told us they wouldn't have rooms available for the day because they had a football team who just checked out. We ended up staying across the street at the Hampton inn. The front desk staff was terrible. The property looked old, disgusting trash around the front
Se hospedó 1 noche en octubre de 2023
Respuesta de Casey, el 29 oct. 2023
Jennifer B,Thank you for your feedback. Unfortunately, we did not have any clean rooms at all at 11am when you arrived. 11am is our check out time. I am sorry that this made you feel like your experience was awful. We cannot force other guest's out of their rooms before 11am so that we can offer early to checks to others. As listed on our website and other sites, our check in is at 3pm. This allows for time for our housekeeping staff to fully clean, replenish and inspect all rooms for quality assurance. I hope you understand that as much as I wanted to accommodate your request to check in at 11am, I truly was not able to do so.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en octubre de 2023
Respuesta de Casey, el 26 oct. 2023
Thank you for taking the time to review your stay We hope to see you again the next time you're in Abilene.

8/10 Bueno

Curtis, Albuquerque

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en octubre de 2023
Respuesta de Casey, el 26 oct. 2023
Curtis,Thank you for taking the time to review your stay and for the 4/5 rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Lewis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great stay will use again
Se hospedó 1 noche en octubre de 2023
Respuesta de Casey, el 26 oct. 2023
Lewis,Thank you for taking the time to review your stay and for the 5/5 rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in and clean rooms with super comfortable beds.
Se hospedó 1 noche en octubre de 2023
Respuesta de Casey, el 17 oct. 2023
Gary, Thank you for taking the time to review our hotel and for the 5/5 rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

robin

Viaje en grupo
Le gustó: Limpieza y servicio y personal
It was not busy and staff was great!!!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Casey, el 28 sept. 2023
robin,Thank you so much for taking the time to leave a review and for your feedback. We hope to see you again the next time you're in Abilene!

4/10 Malo

Robert

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 26 sept. 2023
Robert, Thank you for taking the time to review your stay. I wish we knew what went wrong so that we can assure this doesn't happen in the future. Please feel free to reach out to me directly so that we can resolve whatever issues you may have had.

2/10 Terrible

Larry, Grand Prairie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had 2 dead bugs and 3 live bugs, no hairdryer, Wi-Fi did not work, did not expect having to pay for coffee in the morning.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 26 sept. 2023
Hi Larry,Thank you for your feedback. I am sorry to hear that your stay didn't go well. We do not charge for coffee. It is always free in the lobby. I am wondering if you may have us mixed up with another hotel.

4/10 Malo

Blake

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 26 sept. 2023
Blake,Thank you for taking the time to review your stay. I wish we knew what went wrong so that we can assure this doesn't happen in the future. Please feel free to reach out to me directly so that we can resolve whatever issues you may have had.

8/10 Bueno

bobbie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 15 sept. 2023
Thank you for taking the time to leave a review and for the 8/10 rating. We hope to see you again the next time you're in Abilene.

8/10 Bueno

Christopher

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was close to Abilene Christian University.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 10 sept. 2023
Christopher,Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 10 sept. 2023
Mark,Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Ann

Se hospedó 1 noche en septiembre de 2023
Respuesta de Casey, el 26 oct. 2023
Anna,Thank you for taking the time to review your stay and for the 5/5 rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 10 sept. 2023
Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

2/10 Terrible

ERIKA

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sucio el baño las sábanas sucias y manchadas el baño manchado mal muy mal el desayuno lo cobran separado y agar un deposito para regresarlo en cuatro días que todavía no se si lo regresan !! No mi gusto
Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 10 sept. 2023
ERIKA,Thank you for taking the time to leave a review. I am sorry to see that you're stay did not go well. We do require 50 for incidentals but the time it takes to go back to your card, depends on your bank.

4/10 Malo

Rene

Le gustó: Limpieza
No free breakfast. You have to pay full prices for rooms and then turn around and pay for the same food that you should be getting for free.
Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 27 ago. 2023
Rene,Thank you for taking the time to leave a review. I am sorry that breakfast had such a negative impact on your stay. Just a few notes though, our breakfast is a cooked to order menu style breakfast cooked by a chef through our full service restaurant. This is different than the ready to serve continental breakfasts you see at Simi service hotels. We also offer free meals to children under 11 with a paying adult. I hope you give us a chance in the future so you can taste the difference.

10/10 Excelente

Rosenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Is good
Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 10 sept. 2023
Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Bobby

Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 10 sept. 2023
Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Casey, el 10 sept. 2023
Thank you for taking the time to review our hotel and for the great rating. We hope to see you again the next time you're in Abilene.

10/10 Excelente

Wendie

Le gustó: Limpieza y condiciones de la propiedad
The staff isn’t the most friendly.
Se hospedó 2 noches en agosto de 2023
Respuesta de Casey, el 6 ago. 2023
Wendie,Thank you for taking the time to leave your feedback. I am sorry to see that our staff that you interacted with was not friendly. Could you please reach out and give us more information on who this was and what happened that way we can fix it?