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Opiniones de Eastgate Hotel

2 out of 5
Eastgate Hotel
10 Ollenu Street, Accra

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 16 de 51 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 16 de 51 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 12 de 51 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 51 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 51 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Portia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The place is neat; breakfast good and staff helpful. This is our third time staying and they are very good with arranging airport shuttles.
Se hospedó 6 noches en enero de 2024
Respuesta de Frieda , el 15 ene. 2024
Thanks a lot madam Portia for the review. We really appreciate your kindness, your support and business towards Eastgate. We will continue to look out for you. Management and staff wish you a blessed and prosperous new year.

10/10 Excelente

Isaac

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They have best staff ever kudos to the entire management.Gladys and Daniel and the manager Mr Enoch well done for your good service
Se hospedó 2 noches en noviembre de 2023
Respuesta de Frieda , el 15 ene. 2024
Thanks for the review and the kind comment, about our staff. I will make sure they get it. we appreciate you and your support towards Eastgate. Have a blessed New Year

2/10 Terrible

Abimbola

Se hospedó 1 noche en junio de 2023
Respuesta de FED , el 14 ago. 2023
Thanks for taking the time to rate us to let us know how you feel. we hope you have a better experience with us next time. All the best from the management

10/10 Excelente

Benedicta

Viaje en pareja
Le gustó: Limpieza y servicio y personal
I like their environment
Se hospedó 1 noche en abril de 2023
Respuesta de FED , el 29 may. 2023
Thanks for taking the time to review us. we are so grateful for choosing Eastgate and look forward to seeing you again.

10/10 Excelente

FIIFI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Respuesta de FED, el 27 dic. 2022
We appreciate your feedback and support. Merry Christmas and hope you see you again soon.

8/10 Bueno

Papa karim

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

kweku

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Eastgate hotel is great place to stay whiles on vacation, services was alright, worker's were very respectful, treats you with care and the food was great, but the only thing is the shower was working properly so we use a bucket to take our bath apart from that everything was great, good service.
Se hospedó 2 noches en octubre de 2022
Respuesta de FED, el 27 oct. 2022
Hello, we are very grateful for the review and the feedback. Rest assured we have worked on the shower problem, and hope to see you back sometime soon. Thank you. Do have a lovely day.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was excellent. Highly recommended for travellers and holiday trip. Excellent for family and young couples. Good place for honey moon and the swimming pool amd pool side bar makes it a perfect place for relaxation
Se hospedó 1 noche en octubre de 2022
Respuesta de FED, el 6 oct. 2022
Thanks for choosing to stay with EASTGATE. We appreciate your feedback and positive review, as we look forward to serving you again. Thank you

10/10 Excelente

Benedicta

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Ernest

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my third time staying there. Gave them the benefit of doubt the first 2 times but nothing improved. Staff was very ride, cable was not working, bathrooms were no properly cleaned, overall terrible experience
Se hospedó 1 noche en septiembre de 2022
Respuesta de FED, el 22 sept. 2022
Hello Ernest, it’s unfortunate and we are sorry about the experience you had. We will investigate your feedback and work on the issue raised.

10/10 Excelente

Ernest

Se hospedó 1 noche en septiembre de 2022
Respuesta de FED , el 3 oct. 2022
Thanks for taking the time to review us, we are very grateful.

2/10 Terrible

Shahen, Reno

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Front desk people were very rude to me wife and true her out after I left for US even I had paid for extra day. This people are not trustworthy.
Se hospedó 14 noches en agosto de 2022
Respuesta de FED , el 31 oct. 2022
Hello Shahen, we apologize for your experience with the front desk. We take such issues seriously and have displayed management email addresses in the information booklet for guests to send a direct email if they have any issues. If you could be specific with the staff involved, we will investigate and take appropriate measures.

8/10 Bueno

Portia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Staff - you can't beat a good Ghanaian hospitality. Welcoming!
Se hospedó 12 noches en agosto de 2022
Respuesta de FED, el 13 sept. 2022
Thank you Sir, we appreciate your review

6/10 Aceptable

Soko Edith Flora

Se hospedó 1 noche en septiembre de 2022
Respuesta de FED, el 3 oct. 2022
Thanks for taking the time to review us. we are grateful.

6/10 Aceptable

Portia

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Noel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and tidy so it's nice to be there and spend time at this property but there's no shuttle bus service as it said on website.
Se hospedó 1 noche en agosto de 2022
Respuesta de FED, el 27 ago. 2022
Thanks for the review. We are grateful for the information.

8/10 Bueno

Noel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It's very clean and happy to stay but there was no shuttle bus to the airport has it looks on website so that's fustrated. I was thinking we have a shuttle bus service to airport as mentioned. No happy about that. Thank you
Se hospedó 2 noches en agosto de 2022
Respuesta de FED, el 22 ago. 2022
Hello, thanks for your review. Yes we have free airport shuttle, but guest needs to update us with their flights details so arrangements could be made for pickup. We don’t have buses packed 24/7 at the airport due to huge charges. Therefore guest always need to inform reception. Thank you

8/10 Bueno

Kofi

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice neighborhood and lovey hotel. Nice and affords you all the privacy you need
Se hospedó 2 noches en julio de 2022
Respuesta de Frieda , el 2 ago. 2022
Thanks for the review. We appreciate your feedback and support. We look forward to your next visit.

6/10 Aceptable

Dr Dan Owusu

Le gustó: Servicio y personal
The place is quiet and serene however they can improve and give it a newer look.
Se hospedó 3 noches en junio de 2022
Respuesta de Frieda, el 2 jul. 2022
Thank you very much Sir for the review. we will note as suggested.

2/10 Terrible

Lord Obiri, Kumasi

Se hospedó 2 noches en junio de 2022

10/10 Excelente

T. Ruston

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cleanliness and convenience
Se hospedó 2 noches en junio de 2022
Respuesta de Frieda, el 14 jun. 2022
Thanks for your review, it means a lot to us. Best Regards

10/10 Excelente

Sonia

Se hospedó 1 noche en mayo de 2022

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2022
Respuesta de Frieda, el 10 may. 2022
Thank you very much for the review, we appreciate you.

8/10 Bueno

Alfred

Le gustó: Condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2022
Respuesta de Frieda, el 5 may. 2022
Thanks for your review, we are very grateful.

8/10 Bueno

Francis

Se hospedó 1 noche en marzo de 2022
Respuesta de FED, el 29 mar. 2022
Thank you 🙏

10/10 Excelente

Janet

Se hospedó 1 noche en enero de 2022
Respuesta de EGH , el 10 ene. 2022
Thanks for staying with us and for the positive review. We appreciate you.

6/10 Aceptable

Adoma

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal y servicios
This place was okay. Not too bad. Staff was very friendly. A/C was leaking in room and minimal amenities provided (i.e. towels, soap). Breakfast was inclusive and delicious. Pool is a plus.
Se hospedó 1 noche en enero de 2022
Respuesta de Frieda, el 5 ene. 2022
Thanks for your review, we are very grateful.

4/10 Malo

Leslie

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were not friendly at all. The hotel is dated, spelled horrible. The room I was given was not good at all. Someone could easily watch you shower in the bathroom from the kitchen area. Shower head did not work, I could barely take a shower. I would not recommend staying here at all.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Frieda , el 17 dic. 2021
Hello Leslie, thanks for your review. We apologize for the negative experience and will take note of the feedback.

6/10 Aceptable

Kwadwo

Se hospedó 1 noche en diciembre de 2021
Respuesta de Frieda , el 3 dic. 2021
Thanks for the review, we appreciate your feedback and hope you enjoy your stay.

10/10 Excelente

Janet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always a warm reception. The staff go out of their way to be accommodating. Rooms and surroundings kept up very well; need some help, just ask! Location is great - near what matters to me.
Se hospedó 3 noches en noviembre de 2021
Respuesta de Frieda , el 15 nov. 2021
Thank you for the positive review. We are very grateful. We look forward to hosting you again soon.

6/10 Aceptable

Mohammed

Le gustó: Servicio y personal y servicios
Se hospedó 1 noche en octubre de 2021
Respuesta de FED, el 29 mar. 2022
Thank you Mr Mohammed

8/10 Bueno

Shumie

Le gustó: Servicio y personal y condiciones de la propiedad
Very friendly staff and room was very clean when I moved in. There was a very bad leak in the ceiling when it rained but staff were very quick to move me to another room that wasn't cleaned so thoroughly. Also disappointed with the fact that no airport shuttle service was offered on Sunday. They claimed the driver didn't come to work on Sundays (even though the information on the hotel did not specify that there was no shuttle service on Sundays).
Se hospedó 10 noches en septiembre de 2021
Respuesta de Frieda , el 14 oct. 2021
Hello Shumie, many thanks for the review. We appreciate your feedback and deeply regret the negative issues you experienced during your stay. The staff on duty during your checkout period is quite new with us and didn’t handle the airport arrangements well. Please accept our apologies.

6/10 Aceptable

CONOR

Value for money
Frank and Janet very attentive. Hotel needs refurbished. Overall service poor, albeit have to accept airport transfer included and free. Reasonable small pool. Ok place to stay for short period.
Se hospedó 2 noches en septiembre de 2021
Respuesta de Frieda, el 15 sept. 2021
Thanks for the review and feedback, we appreciate you. Airport pickup is part of every accommodation, you only need to give us flight details ahead of date and it’s free. We will work on your other information. Thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All was good
Se hospedó 1 noche en julio de 2021
Respuesta de Frieda D.N, el 14 jul. 2021
Thank you for the positive review. we appreciate your contributions. Best regards

8/10 Bueno

Sherice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
This was a nice hotel, beautiful pool and it was situated in a convenient place as far as driving to do things. We used the free airport shuttle it was very nice. The room was very spacious. We didn’t have any complaints. There is a restaurant on site with a lot of food to choose from on the menu.
The pool
Se hospedó 1 noche en junio de 2021
Respuesta de Frieda, el 17 jun. 2021
Hello Sherice, thank you for the positive feedback. We very much appreciate you taking time to review us, and look forward to your next visit. Stay bless and stay safe.

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
The room doesn’t fit the price tv wasn’t even working
Se hospedó 1 noche en febrero de 2021
Respuesta de Management , el 23 feb. 2021
Thanks for your feedback. It could have been rectified if you alerted the housekeeper about your TV not working. so sorry about that.

8/10 Bueno

Janet J.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Late Arrival
I was amazingly delayed on my air travel to Ghana. I called to cancel my shuttle due to the delay but they would have waited if I had insisted. Once I arrived at the hotel they were ready to great me and meet my needs.
Se hospedó 1 noche en diciembre de 2020
Respuesta de Frieda D.N, el 25 dic. 2020
Merry Christmas Janet J, We appreciate the positive comment and look forward to your next visit to Ghana. Best Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location and excellent service
I thoroughly enjoyed my stay at Eastgate hotel where the staff were exceptionally friendly and very accommodating allowing some flexibility to fit into my departure schedule. Location is excellent in a nice and quiet neighborhood and easily accessible to the airport as well as the city center.
Se hospedó 1 noche en marzo de 2020
Respuesta de Management , el 13 mar. 2020
We are glad you enjoyed your stay with us and also grateful for taking time to review us. your kind words is very much appreciated. Thank you

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The breakfast was a bit simple. It would have been nice with more fruit, some juice etc. The service was incredible. The pool was nice, but could have been better if the fence were higher so it could have been more privacy there. As it is now the people walking outside of the hotel could easily see the people swimming.
Se hospedó 2 noches en febrero de 2020
Respuesta de Management , el 3 mar. 2020
Hello cherished guest, we really appreciate your review. Thanks for the positive comment as we will also note the suggestions stated here and work towards it. Best wishes

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
All round very good. Consistent.
Se hospedó 2 noches en diciembre de 2019
Respuesta de Management , el 2 ene. 2020
Thank you very much for your positive review. We will continue to do our best to keep you satisfy at Eastgate. Happy 2020!

8/10 Bueno

Osadebamwen Eunice

Viaje en grupo, Viaje de negocios, Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Homely
They are friendly and caring staff. It’s a quiet environment at very good and easily accessible location. The cook healthy food with good complimentary breakfast. Free Airport pick was Promptly provided as promised. It was a comfortable stay.
Se hospedó 5 noches en diciembre de 2019
Respuesta de Manager, el 18 dic. 2019
Thank you very much for the review. we appreciate your comment and we are encouragement to do more. Have a lovely day.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable, secure and great value for money
Very well located, clean and comfortable boutique hotel an n affordable cost. Staff were very friendly and I enjoyed my stay. Will definitely recommend it.
Se hospedó 4 noches en julio de 2019
Respuesta de Management , el 31 jul. 2019
Thank you for taking time to review us. We very much appreciate your positive comments, we also will put more efforts to making it better. Have a blessed day.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2019
Respuesta de Management , el 18 abr. 2019
We appreciate your review. Thank you

8/10 Bueno

Cliente verificado

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Crisp clean linens, clean floors, clean bathroom with nice fixtures. Breakfast buffet was quite good. Fresh fruit and juice as well as cold cereal, toast with butter and jam, and eggs cooked a different way each day. The breakfast buffet staff actually called our room to remind us the buffet was ready, and that we had only a half hour remaining! The staff in general were cheerful, professional, polite, and efficient. I give less than perfect score because when we checked in there was no hand towel, bath mat or soap in the bathroom. Bath amenities consisted of a big bar of soap. The phone in the room was also not working. But the staff fixed the phone and brought towels and soap within a half hour. But if you will need shampoo or lotion, be sure to bring your own. Room service was quick and friendly, and they were able to make substitutions with no great hassle. The food was reasonably priced and the portions were fine, and the food we ordered was good. We specially liked the margarita pizza and the okra stew with goat and banku. But my main reason for downgrading the room from perfect, is that every photo on line showed reading lamps at bedside. Our room had no such lamp, and there was no place to plug one in anyway. I read in bed, so this was a big deal. Aside from this, the flat screen TV and internet worked, and the AC kept the room comfortable, The fridge worked well and held all our groceries.
Se hospedó 2 noches en abril de 2019
Respuesta de Management , el 18 abr. 2019
Hello, We are very grateful for taking time to review us. we appreciate the positive comment and will put in more efforts towards a better service next time. Have a very great week.

6/10 Aceptable

Raymond

My stay
I was informed there would be a breakfast...but there was nothing
Se hospedó 1 noche en marzo de 2019
Respuesta de Frieda , el 13 mar. 2019
Hello Sir, So sorry you did not have breakfast. We always set up breakfast in our main restaurant for all inhouse guest and also for the public. We also have room service breakfast on request. I apologise for the mixup.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The advertised rate on Expedia was not honored when we checked in. They said they did not offer that rate, and we had to pay more then double the advertised rate. The hotel is nice, and the swimming pool clean, but the price is more then Expedia's advertised price.
Se hospedó 1 noche en mayo de 2018
Respuesta de Manager FDN, el 8 jun. 2018
Hello Sir, we are deeply sorry about that. There was an issue with Expedia rate that week which was showing $20 -$30 instead of the $100-$130 rates. the system was shut down but unfortunately yours still came through. we will make it up to you on your next visit. Kindly contact Management with your transaction copy and we will handle it. Thank you for staying with us.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can and will refer a friend to stay there. Homely
Se hospedó 1 noche en mayo de 2018
Respuesta de Management , el 5 jun. 2018
Thank you very much for the review, we appreciate your time and comment.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
Reasonable
Respuesta de Frieda, el 31 dic. 2018
Thanks a lot for you review and have a Happy New Year!

2/10 Terrible

David

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Not a hotel
Not a hotel. Not a serene and romantic environment. More of a place to just lodge for a night and hit the roads the next day.
Respuesta de Frieda , el 31 dic. 2018
Thanks for taking time to review us. We appreciate your business and look forward to a prosperous New Year!

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
Nice enough place. Kids loved the swimming pool. Not a lot of variety for breakfast.
Respuesta de Frieda , el 31 dic. 2018
Thanks for taking time to review us. We appreciate your business and will work on the suggestions. Have a prosperous New Year!