Vista frontal de la propiedad por la tarde o noche

Opiniones de The Retreat

4 out of 5
The Retreat
Taj Nagri, Phase I, Shilpgram Road, Agra, Uttar Pradesh

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 30 de 121 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 43 de 121 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 24 de 121 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 121 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 121 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

6.0/10

Servicios

7.4/10

Condiciones de la propiedad

6.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Alberto, SEVILLA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
UN OASIS EN LA CAOTICA DELHI
HOTEL NUEVO BIEN SITUADO. RESTAURANTE ESTUPENDO Y BIEN DE PRECIO. PERSONAL MUY ATENTO. CERCA TAJ MAJAL.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
Buen hotel para ir a conocer las atracciones en agraa.

4/10 Malo

Usha

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

4/10 Malo

Monica

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very expensive for what you get. Pictures are very skewed. Front desk service was terrible. Not an impressive property and over priced.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Liz

Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Shiv

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The service sucked. The airconditioner didn't work at night, the bathroom flooring was extremely slippery. The food was pathetic. In comparison, the prices were high.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Amit

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice property. Great food. Near to Taj Mahal. Good hospitality
Se hospedó 1 noche en julio de 2023

4/10 Malo

SANTHOSH KUMAR

Viaje familiar
No le gustó: Condiciones de la propiedad
This place looks good on the website but it did not have the same setup in the room, they have to setup separate beds when compared to what we booked for my kids. We woke up early in the morning at around 5:00 am but to our surprise no hot water for shower. Later around same day flush was not working when house keeping stopped by they said it takes time for the flush. Overall management has to look at these small things and correct them if not this may end up bad experience for tourists like us visiting Taj Mahal.
Se hospedó 1 noche en julio de 2023

2/10 Terrible

Mark

Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

hanieh

Se hospedó 1 noche en abril de 2023

10/10 Excelente

marc

Se hospedó 1 noche en marzo de 2023

8/10 Bueno

ELZA

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Razoavel
Razoavel,Porem ficam dizendo que a maquina de cartao nao funciona para receberem em dinheiro
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Henry

Viaje familiar
Le gustó: Servicio y personal
Nice people, but the building way past its prime.
The staff was very pleasant and helpful, but the hotel is not in good condition. It needs a complete overhaul - deep cleaning, stains, plumbing, paint, etc. They don’t even have “Do Not Disturb” door tags.
Se hospedó 1 noche en enero de 2023

4/10 Malo

Susan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Advertised as a luxury property, it was not at all luxurious. The lobby and entrance are well maintained, but it ends there. Bed linens worn out, upholstery torn and stained. No hand towels. Sink chipped, faucets eroded. No facial tissues. Had to call to have the hot water turned on in our shower. Cleaning trolley left in the hall 24 hours a day. Disappointing. Staff friendly and kind.

4/10 Malo

Dominik

No le gustó: Limpieza, servicios, condiciones de la propiedad
First room I was given had broken door lock with constant alarm going off. Second room fridge was so loud I had to find the plug and turn it off, all bathroom furniture super old and rusty, hair dryer not working, only cold water (which was a very unpleasant surprise arriving midnight and wanting to have a quick shower) - no idea why this place says it has 4 stars. Total rip off for the quality - sat away from this place and either spend 1/5 for similar quality hotel or go to one of the real 4-5star hotels
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

STEPHANIE YOLANDE MARIE-PAULE

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The staff were unable to assist us with almost anything we asked for and it was not until the very last night that they actually had someone there representing a travel company. If all you need is a bed, then it is ok, but beyond that, you should look for some other place.
Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

Mark, East Hampton

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
He travel a lot and do not have very high expectations. We are very flexible and understand many times issues at hotels happened. This experience was fine in all respects nothing was great but the one major problem was that they had no hot water provided other than first thing in the morning and it was a specific request that I had to discuss and beg for hot water. That is not acceptable
Se hospedó 1 noche en septiembre de 2022

2/10 Terrible

Amit

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

SUDEEP

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Shaher

Viaje familiar con niños
Le gustó: Servicio y personal
Need to have better maintenance
Se hospedó 1 noche en abril de 2022

8/10 Bueno

Marcelino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
is good hotel clean ans the service is good too all is ok only for clean next day no some come.room.for clean room so is ok good location and friendly is recommended for any still here nice
Se hospedó 4 noches en marzo de 2022

2/10 Terrible

Carsten

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022

2/10 Terrible

Deepak

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fake 4 star rating, they don’t have basic amenities working like swimming pool is not operational. Basic toiletries not provided for eg: dental kit. In-room refrigerator is not provided. In-room dining : they don’t have Items available on the menu, they said only main course dal roti paneer is there. Very disappointed, please don’t visit this hotel.
Se hospedó 2 noches en febrero de 2022

6/10 Aceptable

venkat

there is no hot water at all and room cleanliness is avg.
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Short stay in Agra
Very well priced one-night stay in a clean comfortable hotel with helpful staff.
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Nitin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay in a decent Hotel with Awesome Budget
It is a very nice property with good rooms and adequate humble staff. The stay was pleasant and rooms were spacious. Thanks to the Hotels.com to get the decent price for these hotel rooms. Amazing budget stay.
Se hospedó 1 noche en noviembre de 2020

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Good hotel for one night in Agra- nothing fancy
Good clean hotel, well located, nothing fancy. It was fine for our one night stay. Left quite early, so we did not have breakfast. Internet was decent.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Yogesh, el 6 dic. 2019
Dear Guest, Thankyou for your review of our hotel, following your recent stay in The Retreat hotel. We are delighted to read The positive comments you made for our hotel and I have shared your feedback with our team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I Am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in The meantime please do not hesitate to write to us.

10/10 Excelente

Abdul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved.
Enjoyed.
Se hospedó 1 noche en agosto de 2019
Respuesta de Yogesh, el 19 sept. 2019
Dear Mr. Abdul , Thank you for your review of our Hotel, following your recent stay in The Retreat Hotel . We are delighted to read the positive comments you made for our Hotel and I have shared your Feedback with our Team. We were thrilled to read that you had such a great time and that we were able to help contribute to your overall travel experience. I am fortunate to be working with a team which is highly driven and diligently works hard to ensure that all our guests leave as ambassadors of The Retreat Hotel Agra. It was an absolute pleasure to have been of service to you. My team and I look forward to welcoming you back soon, if I can be of any assistance in the meantime please do not hesitate to write to us.

10/10 Excelente

Lovepreet

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best in everything. Friendly staff
Very nice and comfortable.
Se hospedó 1 noche en abril de 2019
Respuesta de Yogesh, el 10 may. 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2019
Respuesta de Yogesh, el 10 may. 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel. Best Regards Yogesh Kumar Team Retreat

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en marzo de 2019
Respuesta de Yogesh, el 5 abr. 2019
Thank you very much for sharing the feedback.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en febrero de 2019
Respuesta de Yogesh, el 5 abr. 2019
Thank you very much for sharing the feedback.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Rooms and lobby were quite nice. Staff we efficient. Location was not great, but most of Agra is dirty. It is a 10-15 walk to the Taj.
Se hospedó 1 noche en febrero de 2019
Respuesta de Vibhu Sharma , el 4 mar. 2019
Dear Guest , It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Fint hotel i gå-afstand til Taj Mahal . Hjælpsomt og venligt personale .
Se hospedó 3 noches en febrero de 2019
Respuesta de Vibhu , el 6 mar. 2019
Kære gæst, det er en fornøjelse at vide, at The Retreat er dit foretrukne valg af hotel i Agra. Din feedback er virkelig opmuntrende, hele vores team slutter mig til at takke for denne særlige omtale. Jeg er glad for at vi har gjort dit ophold behageligt og mindeværdigt som altid. Tak endnu en gang for denne mest meningsfulde og positive påtegning vores hotel og serviceleverancen. Vi glæder os til dine fremtidige besøg, og vi er overbeviste om, at du vil fortsætte med at nyde lignende og endnu mere forbedret oplevelse på vores hotel.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place, iffy location
Great, nice hotel. Clean and comfortable. It was very cold when we visited in January and the rooms air con does not have a heater but the staff quickly brought us a portable heater. Location isn’t the best, our driver advised us not to leave the hotel room all day as it could be dangerous but that’s how much of Agra is anyway
Se hospedó 1 noche en enero de 2019
Respuesta de Vibhu , el 19 ene. 2019
Dear Guest, It is a pleasure to know that The Retreat is your preferred choice of hotel in Agra . Your feedback is truly encouraging, our entire team joins me to thank you for this special mention. I am glad that we made your stay comfortable and memorable as always. Thank you once again for this most meaningful and positive endorsement our hotel and the service delivery. We look forward to your future visits and we are confident that you will continue to enjoy similar and even more enhanced experience at our hotel.

6/10 Aceptable

Pankaj

Le gustó: Limpieza
No le gustó: Servicio y personal
The Retreat 2-Start Hotel (Not 4-Star)
The hotel is very average, too far to be considered a 4-Star hotel. Its actually a 2-Star hotel. Service is very average. Food quality and options are very limited and not good. Service quality and especially intentions for providing service are very poor.
Se hospedó 1 noche en enero de 2019
Respuesta de Vibhu , el 19 ene. 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2018
Respuesta de Yogesh, el 7 ene. 2019
Dear Guest, Greetings from Hotel The Retreat, Agra !! Kindly accept our apology for the dissatisfaction and inconvenience caused to you. We regret that we have not been able to measure up to your expectations this time. We would certainly make the necessary amendments in this respective area you have raised the concern about, so as to let our valued guests have a pleasant experience always and maintain confidence in the services of our hotel. We sincerely apologize for the inconvenience caused to you. Warm Regards, Yogesh Kumar Front Office Manager

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms, friendly staff, nice breakfast buffet.
Se hospedó 1 noche en noviembre de 2018
Respuesta de Yogesh, el 5 ene. 2019
Dear Guest, Greetings from hotel the Retreat Agra !! We are truly thankful to you for writing this wonderful review. We are glad you were able to enjoy our services. It is a pleasure to read such a positive comment and to know we were able to showcase the true standards of hospitality. It has been my pleasure to convey your compliments to the entire team. Positive recognition is a tremendous source of inspiration to our exemplary staff and I thank you for your kind comments. At The Retreat, Agra it’s all about people working together to create memories of a life time for all our guests. It has always been our focus to provide consistently high quality service to all our guests. Thank you for your excellent review. We look forward to welcoming you back!! Warm Regards, Yogesh Kumar Front Office Manager

8/10 Bueno

Debraj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
VALUE FOR MONEY . HOPE THEY MAINTAIN THE QUALITY .
Se hospedó 2 noches en noviembre de 2018
Respuesta de Yogesh, el 5 ene. 2019
Dear Mr. Debraj, Greetings from hotel The Retreat Agra! Our endeavour is to offer excellent accommodation, food and prompt service to all our guests and my team and I feel privileged that you have considered writing Such a positive review. Thank you for your feedback and we look forward to the opportunity of welcoming you back to The Retreat Agra. We are glad to note that you have left with a positive impression of our product and services. Your generous comments will encourage us to do better. Regards, Yogesh Kumar Front Office Manager

6/10 Aceptable

Cliente verificado

No le gustó: Servicio y personal
Physical was in the acceptable range. But the staff did not understand what good hospitality entails. They were not as welcoming or solicitous as the other places we’ve stayed in India. They also didn’t have the details of my prepaid reservation correct but we straightened that out quickly.
Se hospedó 1 noche en noviembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
Tried to book a 3 person room and had 3 beds on the booking. Unfortunately the booking showed 2 persons (but still 3 beds) in the end (automatically changed) and we had to pay 30% extra for an extra bed. Average experience with the hotel staff and management discussing it. Godd rooms and massages as well as excellent breakfast
Se hospedó 1 noche en abril de 2018

8/10 Bueno

JYOTIRMOY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice Hotel near Taj
It was a nice stay, close to Taj , got a nice little swimming pool. The staff were very friendly and nice. The locality is a bit let down but the hotel is quite good.
Respuesta de Vibhu, el 12 abr. 2018
Dear Guest, Greetings from The Retreat Agra ! Nothing makes us happier than a perfect star rating from our patrons. It is our prime endeavor to offer a memorable stay to our guests with the best amenities and flawless services. We are elated that you and your loved ones enjoyed every aspect of your sojourn and your weekend was a relaxing one. Your kind commendations have been received with much gratitude by the team and have also boosted their morale. Serving you was a pleasure and we look forward to welcoming you for more such enriching stays.

2/10 Terrible

Jackie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel is filled with Chinese
Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work . Hotel is filled with Chinese , you would not get the comfortable. Half of the things in the hotel do not work .
Se hospedó 1 noche en marzo de 2018
Respuesta de Vibhu , el 24 mar. 2018
Hey Jackie, thank you for taking the time to share your review with us. It not like that we are full with chinese , it depend upon the reservation , we accept all the nationality .We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities.

2/10 Terrible

taka, tokyo

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
too small for 4
1 double bed and two twin beds for 4 people, we booked but the room size is for 2 people and the cost was double. this was terrible hotel.
Se hospedó 1 noche en enero de 2018

8/10 Bueno

Melanie, Surrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good clean accomodation
This was a really good hotel. Only stayed one night so didn't get a chance to wander too much, but the staff were friendly and all spoke good English. Rooms were nice and clean. Restaurant was good as well. Would definitely recommend to stay there!!
Se hospedó 1 noche en diciembre de 2017

6/10 Aceptable

Zeng, Denver, Colorado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Just ok
The hotel itself was nice. The staff was not so nice. The WiFi did not work in the room I was in. When I asked, they said it should work in a few minutes but was still the same. If your just passing through, it's a decent place to stay for price.
Se hospedó 3 noches en diciembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 1 noche en septiembre de 2017

10/10 Excelente

Korah, Pune

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Got more than I expected for the price.
The staff are very friendly and cooperative. The buffet breakfast timings are staggered to allow for early leaving occupants and those that wish to have a lazy morning.

10/10 Excelente

남기훈, 대구

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
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