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Opiniones de Ramada Plaza by Wyndham Albany

3 out of 5
Ramada Plaza by Wyndham Albany
3 Watervliet Avenue Ext, Albany, NY

Opiniones

3.8
Puntuación de 10, es decir, Excelente. Basada en 61 de 1004 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 71 de 1004 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 1004 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 184 de 1004 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 566 de 1004 opiniones" "

3.8/10

Limpieza

4.8/10

Servicio y personal

3.8/10

Servicios

3.6/10

Condiciones de la propiedad

4.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

BARBARA

Se hospedó 3 noches en octubre de 2023

6/10 Aceptable

Braidis

No le gustó: Servicios
El trato de la señorita del front desk bastante distendente, seria, poco empatica, le hice unas preguntas porque necesitaba ayuda y sus respuestas fueron sin fundamentos, con respecto a la habiatacion la tasa del baño no descarga bien, la secadora de pelo rota y la tv no funciona
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Bella

Buen servicio
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Pablo

Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Joaquin

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy sucio. No recomiendo para nada.
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Olvan

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed in countless cheap motels as well as midrange and high end hotels. Out of all the places I’ve ever stayed in my entire life, this was the dirtiest, smelliest, most absolutely appalling and disgusting place that I’ve ever had the misfortune to enter. Had been driving for 16 hours and had to sleep, otherwise wouldn’t have stayed. There was drug dealing openly taking place out front in lobby, what appeared to be sex workers being sent upstairs by some man who I can only assume was a pimp, the place was filthy, stank of everything from cigarettes to marijuana to feces, couldn’t even use the bathroom in our room because it was so unspeakably disgusting. Stained sheets, lightbulbs broken in all lamps, an old dirty sock hanging over the smoke detector, and to top it off the front desk person demanded a cash deposit that was more than the cost of the room, which had already been paid in full by credit card, to be “returned upon checkout”, with a note taped to the counter stating this as well. The next morning they tried to pretend like they had no idea what I was talking about, and we saw that the note taped to the counter stating cash deposit required was now nowhere to be seen. I had taken a photo of this the night before, on a gut feeling that it was a scam, and that photo was the only reason we ever managed to get that money back. This place should be shut down, and the building demolished because frankly it is not fit for human habitation (or even for the roaches)
Se hospedó 1 noche en octubre de 2022
Respuesta de Manager, el 4 nov. 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza

2/10 Terrible

arturo s

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Susio falta de mantenimiento
Se hospedó 1 noche en agosto de 2022

2/10 Terrible

wendy

Viaje en grupo, Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the worst hotel i have ever visited all dirty unprofessional staff the city should close it down and you guys take it out of what it offers so you don't damage your reputation
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 4 jul. 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Nikki Operations Manager Ramada Plaza

4/10 Malo

Jorge

Viaje en pareja
No le gustó: Servicios
servicio wfi terriblemente malo
Se hospedó 1 noche en mayo de 2022
Respuesta de Customer Relations, el 13 jun. 2022
hank you for choosing Ramada Plaza Albany. We are proud to offer a clean, comfortable and quiet accommodation with free breakfast, free WiFi, Free parking and much more at the most affordable rate in the New York State capital's region. We are sorry to hear, we did not meet or exceed your expectations. We truly want every guest to enjoy staying with us. We will continue to work on improving that hopefully one day we can earn your business again

10/10 Excelente

Diana Carolina

Se hospedó 1 noche en marzo de 2022

2/10 Terrible

Carmen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Un trato pesimo de los empleados y muchas personas raras Niños hasta desnudos en la pisina el desayuno es un asco .. en fin el peor hotel q e visto
Se hospedó 8 noches en febrero de 2022
Respuesta de Customer Relations, el 28 feb. 2022
Hola Carmen: Thank you for choosing Ramada Plaza Albany, and thank you for your review. We apologize that your stay with us didn't meet your expectations . We have heated indoor swimming pool, complimentary for our guests. We have dress codes in the pool. If you saw something breaking that code . you should have inform the staff. Our complimentary continental deluxe breakfast includes 4 types of bread, butter, cream cheese, assorted fresh fruits, homemade coffee cakes, cold and hot cereal, hot waffles, eggs, orange juice, apple juice, coffee, tea, and hot cocoa. If something was missing that morning, you should have informed one of the hotel's staff members. I hope you'll have a better experience on you next stay with us.

2/10 Terrible

Stephanie Sánchez

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Customer Relations, el 17 feb. 2022
Thank you for the great review! We hope to see you again soon in our hotel.

6/10 Aceptable

Gabriela

Viaje de negocios, Viaje familiar
No le gustó: Limpieza
No muy agradable, pero x el precio que más se puede pedir
Se hospedó 2 noches en enero de 2022
Respuesta de Customer Relations, el 18 feb. 2022
Hello gabriela! Thank you for your kind review. We hope to see you soon again among our satisfied guests.

4/10 Malo

Derek

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No me gusto nada
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitaciones con los muebles rotos cortinas rotas falta de iluminacion toallas empercudidas atencion al cliente pecima no ofertan desañuno
Se hospedó 4 noches en junio de 2021

6/10 Aceptable

Ramces

Viaje de negocios
No le gustó: Limpieza
Regular por las acotaciones no la limpiaban ni reglaban la cama
Se hospedó 3 noches en julio de 2020

6/10 Aceptable

JORGE, Montreal

Viaje en pareja
Le gustó: Servicio y personal
Breakfast was not good and the shower was not properly cleaned
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Cassandre

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Radaren

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios
Moins avant
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Christine

Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The desk attendant was the only helpful aspect, and I am thankful for her consideration, as well as the other attendant alongside her. My radar went up upon arrival at the Ramada. There were people loitering under the awning over the entryway, as well as in the entryway itself. One of the persons outside was drinking beer from a large, clear cup. Inside, the music coming from whatever large room on the bottom floor was extremely loud. The desk attendant said that a graduation party was going on at the hotel. I wish I had been made aware of that upon booking. I asked if it was quiet upstairs, and they assured me it would not be an issue. They put me on the 7th floor. While the music was not blaring up there, unfortunately the Albany highway noise was very loud, and it was evident that even earplugs may not help adequately. It was also the case that several of the cleanliness and condition factors of the room itself were usually off-putting. I finally decided to re-pack anything I had opened up from my belongings, and to ask the front desk if I was obligated to stay, or if I could have a refund. Once outside, certain guests were out of control, and the police came to address the situation. It was late, and difficult to ultimately waste 90 min at that hour checking back out and trying to identify another place to stay, but I was glad to have done so. Hopefully Ramada Albany will put some funds toward cleaning up their hotel & improving their guest stay experience for the future.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Hennessy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Md

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First of all door key is not working properly. It is very difficult for me to open the door. A/C was not working. Then I went in the front desk for change my room but from desk lady said no room are available at this time. I have no choice rather than stay with that condition. Sorry to say front desk lady was so rude and unprofessional.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Eusebia

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room smelled bad and there were make shift pillows, very uncomfortable
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Marleny, Bronx

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So many ROACHES!! Dead roach inside the refrigerator and one inside the drawers. As we continued our stay, a few live ones stared to come out. I have NEVER been to a hotel with cockroaches! I wish I knew they used this “hotel” as a shelter as the other reviews said before I booked it. You can totally tell people were living here by the hanging strips on the walls, the stickers on the bed frame, the incense left on the closet door and the uncleanliness of the room. I guess you get what you paid for but this hotel has taught me a lesson to read the reviews before booking! The refrigerator had a lot of frost in it and was unclean. There was a hole in our bathroom door on one side and the other side was falling apart and nails were found near the sink area, definitely took a picture and showed the front desk so I wouldn’t be charged for it, since they already took a $100 “breakage” deposit from me at check in. The walls were dirty and paint was peeling. The drawers did not close properly and I found used clothes in the back of one of them. The keys are horrible to open to door, needing to swipe several times for them to work and even had to get them changed. The lighting in the room was dark and the bathroom smelled like mold/urine, the bath tub was so clogged the water almost overflowed while showering. The microwave had an awful smell to it. We were given a plastic bag to carry ice instead of a bucket. Spend the extra money on an actual hotel. Book at your own risk!!!!
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Kareem

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
My room smelled of cigarette smoke…the bathroom soap holder had mold, I didn’t have an iron board…the microwave wasn’t up to par. Spiders n roaches will definitely not stay at this place ever again.
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Joe

Didn't go, did not stay didn't want to. I booked the room in 2023 for 2023 and the non-refundable payment was taken crediting an April 2024 stay, which, living in Toronto I could not use. What a waste of money - thank you Expedia. I arrived last year and they did not have the reservation so I paid directly and paid again for nothing for a mistake I think was Expedia.ca - not me. I have learned to get along fine in travel without Expedia and can't imagine giving them my business again. A total rip off. Thanks or asking.
Se hospedó 1 noche en abril de 2024

4/10 Malo

Sara, Lindenhurst

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
This hotel (shelter for DSS-not listed on website) was very sketchy but we drove 3.5 hours for an event and we were tired after. There were security guards in multiple locations (I've never seen that at a hotel before). There were also people hanging around all around outside. The pool is not in service so if you saw it listed they lied. After getting the keycards I went to inspect the room. We booked this room before seeing google reviews. I searched the room all over to make sure there were no bugs. While checking one of the beds, there was crumbs, hair, and stains in 2 areas. I asked the front desk to change the sheet and she looked at me like I had 6 heads. I explained why I wanted it changed. We left to go to the event we came here for. Once back in the room, our TV was on (sounded like a kids show) and we couldn't get in there room. We went back to the front desk to say something wasn't right and our money back to leave. They didn't believe us and they went to look at the room with me. Not sure why we would lie but okay. Turns out one keycard didn't work and there was something wrong with the door handle. I said when I left the TV was not on so when the cleaning person went in to "change the sheets" they put the TV on (which was the news). After the person left, I went to inspect the bed. The sheets were not changed. All they did was brush off the crumbs, hair, and remade the beds. I was extremely irritated. Not sure why it couldn't have been changed. Staff was nice.
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

Brian

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Smell on my floor wasn’t great, safety latch on my door was broken. Staff was great, but they were understaffed when I arrived. Limited breakfast.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Muhammad

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not at all as pictured on Expedia Bathroom not clean and sink barely functioning faucet
Se hospedó 2 noches en abril de 2024

10/10 Excelente

John

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Liked the breakfeast area and server!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Derli

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Bryan, Athol

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The staff is fine, but everything else is not good. The place is way overdue for updates. The room smelled like someone was in it eating and the tv was on when we entered the room. I believe they are housing illegal aliens at this location too. Some of the people loitering around made us feel very uncomfortable.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Dean

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
This was a ‘permanent residence’ hotel. Security guards were there to guide where to go. The room smelled like smoke. The toilet was one foot off the ground. If we were staying longer than one night we would have gone to find another hotel. Someone was knocking on our door at 130am… I do NOT recommend this hotel
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Francois

Viaje en grupo
No le gustó: Limpieza
Correct pour une nuit
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Ronaldo, Fairport

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lock was broke on the door. Toilet was plugged. No housekeeping. Zero WiFi…
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Andrea

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It smelled, the room was not as clean as it could be. They put me in a shared room. It made me feel so unsanitary and unsafe.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Nathalie, St Hyacinthe

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Hôtel désuet, odeur incommodante, désagréable dans la chambre, pire nuit en hôtel de ma vie.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Tammy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property stunk inside and outside The Tv was on when we arrived with stains on the towels and top sheets and all over the desk chairs ? No explanation for the horrible conditions
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Martin

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Urgently needs renovations. Area feels unsafe too
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Christine

Viaje familiar
Le gustó: Servicio y personal
Clean but in an old old condition
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Paige

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
I feel like the listing completely misrepresented the property itself. Upon entering the hotel it smelled BAD. Once we were checked in, we entered a room where the TV was already on, the bed sheets were crumpled, and it again, smelled stagnant and moldy. We were in a “no smoking” room, yet the reeking smell of cigarettes was pouring through the vent in the bathroom. A few hours after being checked in, we start smelling the most pungent, strong garlic I’ve ever smelled in my life. The smell lingered for at least the next hour. When pulling the bed sheets back, we noticed not one, but multiple dark stains ( I’m not going to say for sure I know it’s blood, but that’s what it most closely resembled) all over it. After pulling those sheets back, we notice the mattress itself has the same dark stain on it. When we notified the front desk, all we were offered was “oh, sorry” and nothing further. We checked out a day early (immediately after attending the event we checked in for originally). Would not recommend, will be looking for a refund.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Karen

The door lock was broken. The tub drain had hair in it. Mold in the bathroom. The staff is very friendly & welcoming.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Marjorie

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
We found a cockroach and the sheets were stained yellow
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Rahul

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

4/10 Malo

Akram

No le gustó: Limpieza y condiciones de la propiedad
The hotel was very dirty Bed sheets, has blood and make up from last guest, Bathroom and shower were nasty

8/10 Bueno

Francine

Se hospedó 3 noches en febrero de 2024

2/10 Terrible

Dorothy

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Bad night
The hotel smelled bad as soon as you walk in the door. The room was not bad until I went to use the bathroom and a roach was crawling on the tub. The breakfast you have to get a ticket and a man made the food. Got the waffles both mine and my son was not cooked all the way and did not taste good we threw it away.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Cliente verificado

No le gustó: Limpieza y condiciones de la propiedad
bargains just do not exist-
I am fully sympathetic to the need of unhoused people and have always advocated for affordable permanent housing and housing as a human right. It is a surprise to arrive and see that the hotel is primarily used to shelter unhoused people, it's not what I expected.
Se hospedó 1 noche en febrero de 2024