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Opiniones de Econo Lodge Downtown

2 out of 5
Econo Lodge Downtown
817 Central Avenue NE, Albuquerque, NM

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 118 de 426 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 149 de 426 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 89 de 426 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 40 de 426 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 426 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

6.8/10

Servicios

7.2/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 1 noche en octubre de 2021
Respuesta de Manager, el 31 oct. 2021
It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon!

10/10 Excelente

Tito, El Paso Tx

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Atención amable, habitaciones limpias, instalaciones excelentes y precio por debajo de lo que he pagado habitualmente
Se hospedó 1 noche en agosto de 2018
Respuesta de Manager, el 19 ago. 2018
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

6/10 Aceptable

Mayrand, San Jose Costa Rica

Le gustó: Limpieza y comodidad de las habitaciones
Bueno
Bien
Respuesta de Manager, el 31 ene. 2015
Hello Mayrand, It is wonderful to hear of the great impression we made with our amenities and services.Allow us to continue providing your accommodation needs every time you in town. We will do our best to provide comfortable place for your to rest. Hola Mayrand, Es maravilloso escuchar de la gran impresión que hicimos con nuestros servicios y nos services.Allow para continuar proporcionando su alojamiento necesidades de cada momento que en la ciudad. Haremos nuestro mejor esfuerzo para proporcionar lugar confortable para su descanso.

10/10 Excelente

Katrina

Viaje en pareja
Le gustó: Limpieza y servicios
Very nice and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Katrina,We're pleased to hear you found our hotel nice and clean. Your feedback is valuable to us as we strive to maintain high standards for all our guests. If there is anything else we can assist you with, please don't hesitate to contact us.

4/10 Malo

Xavier

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The window to my room was broken, there were fruit flys and stained towels and sheets.
Se hospedó 8 noches en marzo de 2024
Respuesta de Manager, el 14 mar. 2024
Hello Xavier, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 Aceptable

Autumn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Night man at the front desk was fantastic. Room was a typical cheap motel, lots of sirens at night and a gunshot a few blocks over when we arived.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 2 dic. 2023
Hello Autumn, Thank you for taking the time to share your feedback. We appreciate your kind words about our night man at the front desk. We apologize for any inconveniences you experienced during your stay. Our team is always working to ensure the safety and comfort of our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

Viann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager, el 16 nov. 2023
Hello Viann,Thank you for taking the time to review our hotel. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team strives to provide exceptional service to all our guests, and we will take your comments into consideration for future improvements. Please feel free to contact our management team directly to discuss your concerns further.

6/10 Aceptable

Jessica

Viaje de negocios
The first night we checked and they put us in a room that was dirty and had a completely shattered window that was barely held together with tape. Wind came through as well as noise from the street below all night. They said there wasn't another room available. The following morning they also said no other rooms were available, but later in the morning they found they had 2 other rooms available. We were able to be placed in the quieter room, and this room was very good. It was clean, the bed was comfortable and best of all, it was quiet with no window issues.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Manager, el 16 nov. 2023
Hello Jessica,We apologize for the inconvenience you experienced during your stay. We understand how important it is to have a clean and comfortable room. We regret any discomfort caused by the initial room assignment. We are glad that we were able to accommodate you in a quieter room the following day. We appreciate your understanding and hope that you enjoyed the rest of your stay with us.

8/10 Bueno

Jesus

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 15 nov. 2023
Hello Jesus,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 Excelente

Angelica

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager, el 1 dic. 2023
Hello Angelica,Thank you for choosing our hotel for your recent stay! We are thrilled to see that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Weekend
Clean and comfortable with parking and near airport.
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 7 nov. 2023
Hello Kimberly,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our accommodations clean, comfortable, and conveniently located near the airport. We appreciate your feedback and hope to welcome you back in the future.

2/10 Terrible

Heidi L

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entire staff are completely rude and seem to HATE any guest that arrives! I was so offended I just left and took the loss of money!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 1 nov. 2023
Hello Heidi L, We are sorry to hear about your unpleasant experience with our staff. We pride ourselves on providing excellent customer service, so this is definitely not the impression we want to leave on our guests. Your feedback is valuable to us, and we will make sure to address this issue internally. Thank you for bringing it to our attention.

8/10 Bueno

Elisabeth

Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager, el 31 oct. 2023
Hello Elisabeth,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide exceptional service to all our guests and regret that we fell short in meeting your expectations. We take your concerns seriously and will review them with our team to improve our service. Thank you for bringing this to our attention and giving us the opportunity to address it.

6/10 Aceptable

Thomas, OMAHA

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 15 nov. 2023
Hello Thomas, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience you may have experienced during your visit. We strive to provide a comfortable and enjoyable stay for all our guests and regret if our services fell short of your expectations. Please feel free to reach out to our management team directly to address your concerns.

10/10 Excelente

BrandiN

Super comfy bed!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 5 oct. 2023
Hello BrandiN,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excelente

Adrianna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 3 oct. 2023
Hello Adrianna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excelente

Olger

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a basic motel which is perfectly fine for a brief stay, no frills stay in in Albuquerque. The room was clean, and the staff was helpful. Shout out to Robert for being quite helpful during my stay. Public transit, which is currently free, is nearby, as are several good restaurants. The motel is close to downtown, and the University of New Mexico is also nearby.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 17 sept. 2023
Hello Olger,Thank you for taking the time to share your comments regarding our staff and room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

2/10 Terrible

Naomi

No le gustó: Servicio y personal
I stayed for 1 night. Shortly after i left, the receptionist (who i interacted with three times to check in and check out) texted me the following message: “Hey, this is Sam from the front desk at Econo. The Indian guy who was at the front desk when you checked out. I hope it is not too weird for me to get your number this way to try to talk to you.” I immediately blocked the number and did not respond. I reached out to expedia for a refund and they called the front desk at which point, he apparently told them he had texted me because i’d forgotten to sign a receipt when i checked out which is ABSURD. I continued to pursue the matter with expedia and they were unable to get the hotel on the phone again. The next day, i got a call from the manager AJ. I calmly explained the situation and while he was apologetic, he also said he couldn’t refund me. He asked if there had been anything wrong with the room and i was BAFFLED. The only appropriate resolution is to fire this employee immediately and issue a full refund - this is an OUTRAGEOUS violation of my privacy and the access this employee has to my personal information (including physical address and credit card) is terrifying. I filed a police report and will be continuing to pursue legal resolutions for the emotional distress this has causes. If you are a female traveler stay FAR FAR away from this business!!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Naomi, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,

2/10 Terrible

Davide

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Siamo stati accolti alla reception da un tizio apparso subito scontroso e confuso che ci ha subito detto che non aveva alcuna prenotazione ancor prima che dicessimo il nostro nome. Dopo di che il medesimo ha chiesto il mio documento, che tuttavia non riusciva a leggere senza l'ausilio di una lente. Tutto ciò continuando a blaterare che non aveva prenotazioni mentre digitava compulsivamente sulla tastiera del computer. Ci veniva chiesto di mostrare la prenotazione ed esibivamo la stampa della mail di conferma che, essendo in italiano, riportava la dicitura MAR 15 AGO. Il tizio, sempre nervoso e confuso, iniziava quindi a dire che la prenotazione era per un'altra data, interpretando MAR come "marzo" (come se uno potesse prenotare per marzo e presentarsi ad agosto senza rendersene conto!!!), e continuando a ripetere "it's august". Con fatica comprendeva! Abbiamo fatto notare che avevamo prenotato tramite Expedia pagando in anticipo e lui ha sostenuto di non aver ricevuto nulla da Expedia. A questo punto chiedevamo di rilasciarci una dichiarazione in tal senso e lui si rifiutava invitandoci ad andar via. Nonostante la struttura avesse presumibilmente posti liberi, l'addetto non si è in alcun modo offerto di aiutarci a sistemare la questione ed a reperire una sistenazione per la notte, anche eventualmente chiedendoci di pagare nuovamente il prezzo, limitandosi invece ad invitarci ad andar via e a contattare Expedia, con fare scontroso e strafottente. Evitate questo posto!!!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 31 ago. 2023
Hello Davide, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Room Clean. Nice Staff. Towels noticeably soft - nice!
Se hospedó 4 noches en agosto de 2023
Respuesta de Manager, el 19 ago. 2023
Dear Guest,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and comments about our towels. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Aceptable

Rainer

Le gustó: Servicio y personal
Geht so
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 13 sept. 2023
Hello Rainer, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.,

10/10 Excelente

Patrick

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean and quiet for a downtown property off the freeway.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 13 ago. 2023
Hello Patrick,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our property. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 11 ago. 2023
Dear Guest,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excelente

Wendell

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Hello Wendell,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Bueno

Richard

Le gustó: Limpieza y servicio y personal
Decent room in convenient location
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 30 jul. 2023
Hello Richard,We can't thank you enough for sharing your feedback with regards to our location and your insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

8/10 Bueno

Miguel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Desk person very helpful got me floor level room and suggested a restaurant and looked up restaurant information for me
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 23 jul. 2023
Hello Miguel,Know that your voice is of tremendous importance to us and we value your comments about our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excelente

Harriet

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 11 ago. 2023
Hello Harriet,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

8/10 Bueno

Sandra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For the price it’s quite a nice hotel, well located. Staff was really nice
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 21 jul. 2023
Hi Sandra,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations and find our hotel of great value for money. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

10/10 Excelente

Easwar Anand

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 8 ago. 2023
Hello Easwar Anand,We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay.

6/10 Aceptable

Jean-Luc

Viaje en pareja
Le gustó: Servicio y personal
Hotel situé près de l'autoroute dans un quartier assez triste, voiture indispensable, plus un motel qu'un hotel. Mais chambre propre et assez spacieuse
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 13 jul. 2023
Hello Jean-Luc, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Aceptable

Angelica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s a nice quiet space, but not many dining options nearby. I had to rely on DoorDash. You also need cash for the snacks sold in the office. The hotel is located on Central Avenue, so it’s close to public transportation. I was able to hop on the ART to old town and walk a couple of blocks to catch the bus to the airport. The bus rides were free. The staff was friendly.
Se hospedó 4 noches en junio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Angelica,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

8/10 Bueno

Mark

Se hospedó 3 noches en junio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello Mark,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

Jake

Le gustó: Limpieza y comodidad de las habitaciones
Good Hotel
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello Jake,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bueno

kawai, hilo

Le gustó: Servicio y personal y condiciones de la propiedad
good ply
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 5 jul. 2023
Hello kawai,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The hotel is right on the highway so rooms are LOUD, bright, and a little dodgy. Location is convenient though if you don't need any amenities.
Se hospedó 4 noches en junio de 2023
Respuesta de Manager, el 29 jun. 2023
Dear Guest,Thank you for being a guest with us and taking the time to share. We are sorry to hear that you experienced some road noise. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. But I am so glad that you found our hotel to be clean and convenient that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The friendliness and helpfulness of the front desk clerk. This was by far one of the cleanest rooms I’ve ever stayed in. Would definitely recommend
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 24 jun. 2023
Hi Karen,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff were very warm and welcoming, which created a friendly atmosphere. The room is very clean and neat and a good size, also. good value for the price
Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 12 jun. 2023
Hello Andrew,Thank you for taking the time to share. We appreciate your feedback regarding our staff and your comments about our price. We hope to see you again in the future.

4/10 Malo

Katie

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Mediocre experience— right next to highway, a few things broken in the room, lots of burns on the blankets. It got the job done but was not the best quality.
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 2 jun. 2023
Hello Katie, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excelente

Joann

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Nice property that is conveniently located. It does loud at times with the hospitals nearby.
Se hospedó 4 noches en mayo de 2023
Respuesta de Manager, el 30 may. 2023
HI Joann,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and to know the clean accommodations and convenient location also worked well for you. We are thrilled your experience was so pleasant and we hope to serve you again the next time your travel plans bring you back to the area.

10/10 Excelente

Dorothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome bed
I have to say that the mattress we slept on was the most comfortable that I maybe have ever been on! In fact, I'm planning on calling the hotel to find out what make and model it is. Room was fine and clean and adequate for our needs of one night. The office staff manager was very nice and efficient.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 26 may. 2023
Hi Dorothy,Thank you for taking the time to share how you have enjoyed your stay and for rating our hospitality and accommodations. I am happy to know we met your expectations with our friendly atmosphere. It means so much to us to see your positive ratings regarding your experience. We are always looking for ways to improve upon the guest experience and we appreciate your feedback. I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Carmen

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
This place was filthy! The room smelled of humans and had hair all over the bed. We left. Did not stay. The neighborhood is a little iffy on that side of the street.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 26 may. 2023
Hello Carmen, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

2/10 Terrible

Tanya

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 25 may. 2023
Hello Tanya, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Christine, Silver City

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was comfortable and clean. The mini-fridge worked, the shower was decent, the bed was comfortable. Just the basics, but no problems.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 21 may. 2023
Hello Christine,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our bed and comments about our shower. We hope to someday have another opportunity to host your stay.

10/10 Excelente

milena

Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 14 may. 2023
Hello milena,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Aceptable

Ayse Meltem

Le gustó: Limpieza
No le gustó: Servicios
Breakfast very very bed We sow 4 recepciones 2 is so good 1 lady she work in the morning and she Saturday, Sunday off
Se hospedó 3 noches en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hello Ayse Meltem, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Aceptable

Pilarcita

Viaje en pareja
Le gustó: Servicio y personal
The shower didn’t drain well. The place needs upgrading.
Se hospedó 1 noche en mayo de 2023
Respuesta de Manager, el 10 may. 2023
Hello Pilarcita, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Bueno

Anthony

Se hospedó 1 noche en abril de 2023
Respuesta de Manager, el 27 abr. 2023
Hello Anthony,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Catriona

Le gustó: Servicio y personal
Se hospedó 2 noches en abril de 2023
Respuesta de Manager, el 12 abr. 2023
Hello Catriona,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excelente

Ardella

Se hospedó 3 noches en marzo de 2023
Respuesta de Manager, el 31 mar. 2023
Hello Ardella,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Aceptable

Donald

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
The property was in fair condition and the front desk staff were very helpful, but the floors were dirty when I checked in and staff did not clean anything or make the beds on any of the days I stayed (they only replaced towels). My room included a coffee maker, iron, and ironing board, but these items were missing from the room of one of my traveling companions. His door was also severely dented (as if someone had previously tried to kick in the door).
Se hospedó 5 noches en marzo de 2023
Respuesta de Manager, el 23 mar. 2023
Hello Donald, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.