Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 178 de 732 opiniones" "
10 - Excelente
178
Puntuación de 8, es decir, Bueno. Basada en 207 de 732 opiniones" "
8 - Bueno
207
Puntuación de 6, es decir, Aceptable. Basada en 121 de 732 opiniones" "
6 - Aceptable
121
Puntuación de 4, es decir, Malo. Basada en 105 de 732 opiniones" "
4 - Malo
105
Puntuación de 2, es decir, Terrible. Basada en 121 de 732 opiniones" "
2 - Terrible
121
7.0/10
Limpieza
7.4/10
Servicio y personal
6.2/10
Servicios
6.8/10
Condiciones de la propiedad
6.4/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Luis
Viaje familiar
28 oct. 2021
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena atención
Luis
Se hospedó 1 noche en octubre de 2021
6/10 Aceptable
suresh, carrollton
Viaje de negocios
15 may. 2024
No le gustó: Limpieza, servicio y personal, servicios
bathroom no vanity just very small sink.. floors dirty at the room ... hair and dust i request fr
suresh
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Management, el 16 may. 2024
Dear suresh, Thank you for choosing us and for sharing your comments. We are committed to upholding high standards of cleanliness and comfort, and we apologize for not meeting them on this occasion. Your feedback is valuable to us, and we will promptly address the issue to ensure that our guests have a comfortable stay. We hope you will consider giving us another opportunity to provide you with the relaxing stay you deserve.Sincerely,Hotel Management
8/10 Bueno
Frederick H
Viaje de negocios, Viaje familiar
10 may. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The carpet in the corridor needs to be replaced. It’s old and it smells.
Frederick H
Se hospedó 1 noche en mayo de 2024
Respuesta de smeet panwala, el 10 may. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
2/10 Terrible
Sherrill, Phoenix
Viaje de negocios, Viaje familiar
25 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Got Ben at the first night by bedbugs and the restroom was still dirty. There was hair everywhere on the floor.
Sherrill
Se hospedó 2 noches en abril de 2024
Respuesta de smeet panwala, el 25 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will give our hotel and company a chance to prove that your unsatisfactory experience was an exception. Again, thank you for contacting Extended Stay America and if I can be of assistance to you,
6/10 Aceptable
Rebecca
20 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza
Not very clean & outdated. Fold out couch was awful
Rebecca
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management, el 20 abr. 2024
Dear Rebecca, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean, and well-maintained accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience. Your feedback will be thoughtfully discussed with the appropriate individuals. We value your business and would love to have the opportunity to accommodate you again so that we can provide you with an even better experience.Sincerely,Hotel Management
6/10 Aceptable
Joseph
9 abr. 2024
Joseph
Se hospedó 2 noches en abril de 2024
Respuesta de smeet panwala, el 3 may. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.If I can be of further assistance to you,
4/10 Malo
Roberta
Viaje de negocios
6 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
My room had been used prior to my arrival. The toilet was not working properly. The hall smelled of cigarette smoke and was noisy. Additionally the noise from the gas station next door was very loud.
Roberta
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Management, el 7 abr. 2024
Dear Roberta, Thank you for choosing us. We apologize for the inconvenience you experienced due to the maintenance, noise, and odor issues during your stay. Your comfort is important to us, and we regret falling short of your expectations. We'll address these issues promptly with the appropriate team to ensure a more pleasant experience for our guests in the future. Thank you for your feedback, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management
10/10 Excelente
Mari
25 mar. 2024
Mari
Se hospedó 3 noches en marzo de 2024
Respuesta de smeet panwala, el 22 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
10/10 Excelente
Jessica
19 mar. 2024
Jessica
Se hospedó 1 noche en marzo de 2024
Respuesta de smeet panwala, el 22 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
8/10 Bueno
Michael, Rio Rancho
Viaje familiar
17 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Since the last time I stayed there, the room was upgraded. They took out the nasty carpet and replaced it with tile.New beds and furniture. A lot better than what it used to be.
Michael
Se hospedó 3 noches en marzo de 2024
Respuesta de smeet panwala, el 22 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
8/10 Bueno
Johnny
Viaje familiar con niños
16 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heater was a little noisy
Johnny
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management, el 17 mar. 2024
Dear Johnny, Thank you for sharing your feedback about your recent stay at our hotel. We're pleased to learn that you had a good experience overall. However, we apologize for any inconvenience caused by the heater. We will address this matter with our maintenance team to ensure that future guests do not encounter the same issue. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future at Extended Stay America.Sincerely,Hotel Management
8/10 Bueno
Liz
28 feb. 2024
Nicer than we expected. Room was very clean
Liz
Se hospedó 2 noches en febrero de 2024
Respuesta de smeet panwala, el 22 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
8/10 Bueno
ELLEN
Viaje familiar
24 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good area. Felt safe. Room was nice. Would have liked breakfast to have more options.
ELLEN
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management, el 26 feb. 2024
Dear ELLEN, Thank you for taking the time to review your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the comfort of your room and our safe and convenient location. Also, we have noted your remarks about breakfast and will certainly pass along your feedback to the team members, as we are always grateful to hear how we can improve a guest's experience. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
8/10 Bueno
Daniel
Viaje familiar
20 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient
Daniel
Se hospedó 2 noches en febrero de 2024
Respuesta de smeet panwala, el 22 abr. 2024
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Albuquerque - Rio Rancho Blvd. takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve.Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay America.
8/10 Bueno
Daniel
Viaje de negocios
10 feb. 2024
Le gustó: Limpieza y servicio y personal
Great location
Daniel
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Management , el 10 feb. 2024
Dear Daniel, We're delighted to hear that you appreciated the convenient location of Extended Stay America! Providing a prime location for our guests is always our goal. Your positive feedback means a lot to us, and we hope to welcome you back for another enjoyable stay soon. Thank you for choosing us!Sincerely,Hotel Management
4/10 Malo
Oscar
Viaje familiar
29 ene. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Wasnt very clean. Sketchy ass people in lobby and hanging around the place.
Oscar
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 29 ene. 2024
Dear Oscar, Thank you for choosing us and sharing your recent stay experience. We are sorry for the disappointment with the hotel's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything while you are our guest. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
10/10 Excelente
Teresa
25 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Affordable, Clean and out of the main Road
We had a good stay in the hotel it was clean and well run. We had no issues. We will stay there again.
Teresa
Se hospedó 1 noche en enero de 2024
4/10 Malo
Julie
Viaje familiar
11 ene. 2024
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Don't stay here
There was no hot water.
Julie
Se hospedó 2 noches en enero de 2024
Respuesta de Adam G., el 11 ene. 2024
Dear Julie ,Thank you for submitting a response and taking our survey. Sorry to hear you had an issue with our water during your stay as this is the first I have heard of this issue. We hope you have safe travels and return back to us on your nect visit.
8/10 Bueno
Chee
Viaje familiar
29 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very good for the price.
Everything was good except the “breakfast included” part. Breakfast consist of prepackaged small muffins and oatmeal, and coffee. That’s about it. Close to the mall so there are plenty of restaurants available. Nice quiet and safe location.
Chee
Se hospedó 3 noches en diciembre de 2023
Respuesta de Adam G., el 11 ene. 2024
Dear Chee , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
4/10 Malo
frank
27 dic. 2023
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
frank
Se hospedó 2 noches en diciembre de 2023
Respuesta de Adam G., el 11 ene. 2024
Dear frank, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
6/10 Aceptable
Cliente verificado
Viaje familiar
26 dic. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Limpieza
Not clean. We had two kids with us who were sleeping on the pullout couch. When we went to put the sheets on the pullout, the mattress was covered in food, crumbs & miscellaneous. Has to shake all that off the team is best we could before we could put the sheets on.
Cliente verificado
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 27 dic. 2023
Dear Guest, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our concerned team, as we want our guests to have a perfect hotel experience while with us. Considering our helpful staff, please return, and we welcome you for a better experience.Sincerely,Hotel Management
4/10 Malo
Richard
22 dic. 2023
No le gustó: Limpieza y condiciones de la propiedad
Our room was adequate but so old and not updated at all. The bathroom sink was either so old it couldn't be cleaned or it had not been properly cleaned. The kitchen had no silverware, dishes or pots and pans so we had to bring home take out to eat dinner and breakfast. It did have a microwave.
Richard
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Management, el 23 dic. 2023
Dear Richard, Thank you for posting a review of your recent stay, and we apologize for the inconvenience caused by the bathroom sink condition and upkeep of the property. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Regarding the kitchenette, Our front desk team is just a call away to provide you with these utensil sets when requested. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely,Hotel Management
10/10 Excelente
Lane
Viaje en pareja
8 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lane
8/10 Bueno
Michael
Viaje familiar
7 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
East side room has highway noise all day and most of night
Michael
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Management , el 8 dic. 2023
Dear Michael, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. We will discuss your observations with our team, and we are grateful for the feedback that helps us better serve our guests. We loved having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
10/10 Excelente
Juan
28 nov. 2023
Juan
Se hospedó 3 noches en octubre de 2023
Respuesta de Adam G., el 11 ene. 2024
Dear Juan , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
10/10 Excelente
Donna
27 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was great and comfortable. Breakfast was stale and the muffins were old.
Donna
Se hospedó 3 noches en noviembre de 2023
Respuesta de Adam G., el 11 ene. 2024
Dear Donna , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
4/10 Malo
Russell
Viaje de negocios
19 nov. 2023
No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Not friendly. Horrible bed. Bags of leftover food in cupboards. Breakfast over at 9:30am. Will not be staying there again
Russell
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 20 nov. 2023
Dear Russell, Thank you for sharing your experience at our hotel. We want every guest to be treated with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. We also regret you didn't have a restful night's sleep. Clean and comfortable accommodations are central to what we provide our guests, and your insights are invaluable. We understand that every detail matters and assure you we are working to address these issues. We appreciate your comments and hope you will consider a return visit. Sincerely,Hotel Management
2/10 Terrible
Cecile
Viaje familiar, Viaje familiar con niños
16 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios
I didn’t like how there are rooms that have kitchens but no dishes and we have to asked for dishes and take em to our room
Cecile
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Cecile , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. I do apologize that the offerings for dishes and items was not to your liking as we do this to ensure sanitation for each item. We wish you safe travels and hope to see you back again in the near future.
4/10 Malo
Dolores
Viaje familiar
16 nov. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dolores
Se hospedó 2 noches en noviembre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Delores , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
2/10 Terrible
Pablo
Viaje de negocios, Viaje familiar
16 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Literally the worst I have ever stayed in.
I travel to abq every month and decided to bring my family along this trip. I would never recommend this hotel to anyone and I am regretful my family stayed in it for a night. It was run down and very shabby, gross. No coffee maker in the room, the microwave didn’t work. My wife was afraid to sleep under the covers.
I always stay at the Hilton Garden Inn next door and fortunately I was able to stay there with my family for the rest of the week.
Pablo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 16 nov. 2023
Dear Pablo, We deeply regret the subpar experience you and your family had during your stay with us. Your feedback is very concerning, and we sincerely apologize for the inconvenience you encountered. Rest assured, the situations you've described are not representative of our usual service standards, and we will address the issues you've highlighted to prevent future occurrences. While we cannot change what transpired, we would be grateful for the opportunity to welcome you back and regain your trust in our hotel. Sincerely,Hotel Management
8/10 Bueno
Danny
10 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One night stay
The accommodations were fine but the room was cold due to the tiled floors
Danny
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Danny , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
10/10 Excelente
Putri
Viaje familiar
9 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
N/a
Putri
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 9 nov. 2023
Dear Putri, Thank you for choosing Extended Stay America. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
4/10 Malo
Desiderio
Viaje de negocios
2 nov. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Desiderio
Se hospedó 1 noche en noviembre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Desiderio , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
8/10 Bueno
Debra Rodriguez
Viaje en pareja
31 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing we didn’t like is that you can see underneath the door
Debra Rodriguez
Se hospedó 2 noches en octubre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Debra Rodriguez , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay.We will look into what we can do to close that gap on the bottoms of the doorways . We wish you safe travels and hope to see you back again in the near future.
6/10 Aceptable
Amy
Viaje familiar
28 oct. 2023
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Beds were cheap and horrid on the back. Room was clean..towels ok...it all served it's purpose.
Amy
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Management , el 29 oct. 2023
Dear Amy, We're glad to hear you found the room clean and that the essentials served their purpose during your stay. We're sorry to hear about your experience with the beds. Your comfort is important to us, and we appreciate your feedback. We hope despite this issue; you found other aspects of your stay satisfactory. Your comments help us make improvements for a better guest experience.Sincerely,Hotel Management
10/10 Excelente
Arneil
Viaje familiar
26 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Arneil
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Arneil , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
10/10 Excelente
Michael
24 oct. 2023
Le gustó: Limpieza y servicio y personal
Michael
Se hospedó 5 noches en octubre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Michael , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
6/10 Aceptable
Ruben
23 oct. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Ruben
Se hospedó 3 noches en octubre de 2023
Respuesta de Adam G., el 25 oct. 2023
Dear Ruben, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
8/10 Bueno
Davis and Mollie
21 oct. 2023
Davis and Mollie
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam G., el 23 oct. 2023
Dear Davis and Mollie, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
10/10 Excelente
Michael
Viaje familiar
19 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean fresh updated, roomy, good bed. Needs towel racks and more comfortable seats in living dining
Michael
Se hospedó 2 noches en octubre de 2023
Respuesta de Adam G., el 20 oct. 2023
Dear Michael, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
6/10 Aceptable
Sarah Allyssa
16 oct. 2023
Sarah Allyssa
Se hospedó 2 noches en octubre de 2023
Respuesta de Adam G., el 20 oct. 2023
Dear Sarah Allyssa , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
8/10 Bueno
Shawn
16 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good …. Standard…
Absolutely no kitchenware or glasses or anything in the room
Shawn
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam G., el 16 oct. 2023
Dear Shawn,Thank you for taking the time to leave feedback as we use this to ensure huest satasfaction. We wish you safe travels and looking forward to seen you back soon.
10/10 Excelente
Daniel
Viaje familiar
15 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Daniel
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam G., el 20 oct. 2023
Dear Daniel, Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
2/10 Terrible
Larry
Viaje en pareja, Viaje familiar, Viaje familiar con niños
13 oct. 2023
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room wasn’t even swept after construction we took a shower and had to wash our feet again after getting out. The shower curtain was hung improperly so it barely reached the tub so water would go everywhere. The remodel construction was done very cheaply the trim around doors and the floor has gaps. There was paint and drywall dust in the halls even though there wasn’t any construction going on. The stairwell smelt of animal urine and feces. We were there for a week and not once did we receive turn down service our room had zero attention. At the time of booking there was a pool listed however staff said the pool had been out of service for a very long time and the owners still hasn’t changed It online. The complimentary breakfast was a joke all they offered was a tiny store bought muffin and some coffee. The windows were super old and the trim was so brittle if you touched it, it would break. We could hear every car passing (and there were allot) all night as if we were on the sidewalk even though we were on the third floor. The staff were very friendly none of this is their fault all these things should fall on ownership. The furniture was new but i think that’s the only positive for $200 a night it was extremely unsatisfying.
Larry
Respuesta de Hotel Management, el 14 oct. 2023
Dear Larry, We sincerely apologize for the issues you experienced during your recent stay with us. Our team is dedicated to ensuring that our guests have an outstanding experience when traveling with us, and we apologize for any shortcomings that you may have experienced. We acknowledge that no explanation can erase any negative encounters you may have had, but we want to reassure you that we will be taking appropriate steps to rectify the issues you faced and prevent them from recurring. We welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Sincerely,Hotel Management
10/10 Excelente
Tyler
Viaje en pareja
13 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The woman on Saturday night was very welcoming and accommodating! She helped us get into a room that was perfect for 2. Simple and nice place to stay
Tyler
Respuesta de Hotel Management, el 15 oct. 2023
Dear Tyler, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
8/10 Bueno
Rene, Tucson
Viaje familiar
12 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
The property is immediately adjacent to a major thoroughfare with loud traffic. Our room faced the blvd and it was noisy at night.
The breakfast consisted of coffee, granola bars, instant oatmeal and mini muffins when in stock. One morning there was only coffee and instant oatmeal.
On the plus side, the coffee was excellent.
Rene
Se hospedó 3 noches en octubre de 2023
Respuesta de Adam G., el 16 oct. 2023
Dear Rene,Thank you for taking the time to leave feedback as we use this to ensure huest satasfaction. We wish you safe travels and looking forward to seen you back soon.
8/10 Bueno
Craig
11 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was wonderful.
Rooms good
Little noisy at times
Craig
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Management, el 13 oct. 2023
Dear Craig, Thank you for staying at Extended Stay America and posting such a generous review. We're thrilled you found our rooms comfortable and appreciate the recognition of our dedicated associates. We have noted your feedback, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope to welcome you back shortly!Sincerely,Hotel Management
6/10 Aceptable
Jennifer
9 oct. 2023
Le gustó: Servicio y personal y comodidad de las habitaciones
Jennifer
Se hospedó 1 noche en octubre de 2023
Respuesta de Adam G., el 16 nov. 2023
Dear Jennifer , Thank you for taking the time to write a comment and take survey as we use this information to ensure all guest have a clean and comfortable stay. We wish you safe travels and hope to see you back again in the near future.
10/10 Excelente
Carradine
6 oct. 2023
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice Place
Carradine
Respuesta de Adam G., el 16 oct. 2023
Dear Carradine,Thank you for taking the time to leave feedback as we use this to ensure huest satasfaction. We wish you safe travels and looking forward to seen you back soon.
8/10 Bueno
Edna
Viaje de negocios, Viaje en pareja
1 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was all around a very pleasant experience
Edna
Respuesta de Adam G., el 3 oct. 2023
Dear Edna,Thank you for taking the time to leave feedback as we use this to ensure huest satasfaction. We wish you safe travels and looking forward to seen you back soon.