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Opiniones de Sheraton Albuquerque Airport Hotel

3.5 out of 5
Sheraton Albuquerque Airport Hotel
2910 Yale Blvd Se, Albuquerque, NM

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 453 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 251 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 121 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 97 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 80 de 1002 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.8/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Raymundo

Viaje familiar
Se hospedó 1 noche en mayo de 2023
Respuesta de Ed, el 13 jun. 2023
Dear Raymundo,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Victor Manuel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena
Se hospedó 2 noches en septiembre de 2022
Respuesta de Danielle, el 10 oct. 2022
Gracias, Esperamos volver a verte pronto

8/10 Bueno

Sergio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
todo bien
Se hospedó 2 noches en enero de 2022
Respuesta de Ed, el 3 feb. 2022
Dear Sergio, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, ED SANCHEZ Assistant General Manager Sheraton Albuquerque Airport Hotel

8/10 Bueno

Sergio

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
el personal de recepcion no esta de acuerdo al hotel...y su nivel
Se hospedó 1 noche en diciembre de 2021
Respuesta de Ed, el 20 dic. 2021
Dear Sergio, thank you for taking the time to provide us with your feedback. Could you please contact me to discuss our short fall in service. I hope you choose to give us the opportunity to provide you with the type of stay you deserve. sincerely, Ed Sanchez Assistant General Manager Sheraton Albuquerque Airport Hotel

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio y la gente muy amable
Se hospedó 1 noche en julio de 2021
Respuesta de Ed, el 4 jul. 2021
Hello, Thank you for taking the time to provide us with your feedback. Web are very pleased to here that your stay met your expectations. We hope you choose to stay with us the next time your travels bring you to Albuquerque. Sincerely, Ed Sanchez Assistant General Manager

6/10 Aceptable

Richard

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This is an old hotel, and it appears that very little updating has been done. The carpets are old and the plumbing and our room needed four lightbulbs changed when we arrived. also there was only one towel and one washcloth in the room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

alanna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is very near airport, and offers a peaceful oasis after a long day of travel. The shuttle service is quick and efficient and the hotel staff welcoming. I’m so glad I chose to book a room and rest here for the night before collecting my rental car and traveling on to Taos. I will be a loyal customer going forward.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

mark

Viaje familiar
Room is in bad need of refurbished There was a strong sewage smell as well
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Rachel

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
I was really disappointed with the condition of this property. It did not feel up to Sheraton standards. The lobby and hallways were filthy and we were checked into a room that had not been cleaned ( bed un made and trash) The hallways had a strong mold/ sewer stench and the bathroom and water pressure was terrible. When we were moved to a clean room, the window did not fully close leaving a loud whistle from the wind all night. I will not stay at this property again.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Alejandro Aguilar

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Old and run down property. Elevator smells terrible.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Amanda

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Wendy

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
If you like retro… this is your place… but definitely not a clean retro….
Se hospedó 2 noches en mayo de 2024
Respuesta de Ed, el 6 may. 2024
Dear Wendy, Thank you for taking the time to provide us with your feedback. I will review your comments with our housekeeping leadership team. We are better than this, the necessary steps will take place to insure that these issues are corrected.We hope to have the opportunity to provide you the type of experience you deserve.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Jeannette

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
Great location right before an early flight
Se hospedó 1 noche en mayo de 2024
Respuesta de Ed, el 6 may. 2024
Dear Jeannette,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Bueno

steve, loves park

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It literally is five minutes to Albuquerque Airport. Nice rooms, too…
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 6 may. 2024
Dear Steve,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Sammy

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Eva

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Eva,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Gregory

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Dated
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Gregory,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Juan

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
near everything
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Juan,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Douglas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Douglas,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Beverly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a very nice place for me to stay when I have an early morning flight or when I arrive late at night and need to sleep before I drive.
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Beverly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Kelly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Like that it’s so close to the airport. Their shuttle runs 24/7 and you don’t have to all hours in advance. Or heater wasn’t working in our room and they sent a maintenance guy to fix it, even though it was around midnight. Staff is always polite. Erica in the club lounge was the highlight of our trip! She remembers returning guests and even remembers their drinks! My husband was on a liquid diet due to surgery and she made sure he was taken care of with soups and whatever he needed! We prefer to stay here from now on.
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Kelly,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

4/10 Malo

Amber

No le gustó: Servicios y condiciones de la propiedad
Overpriced. My room and my whole floor had a terrible smell that was not remedied by the staff spraying a neutralizer. The tub had parts falling off of it, there were no outlets for chargers on the bed-side of the room. The houseplants in the lobby were sad. Staff complained to me about the hotel from the beginning of my stay. It would have been a fine hotel if the price weren’t $200 per night.
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Amber,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed SanchezAssistant General Manager

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Spacious room
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 5 abr. 2024
Dear Cheryl,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Lara

Great location to airport
Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 5 abr. 2024
Dear Lara,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Ed, el 5 abr. 2024
Dear Robert,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Liz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
They had no caffeinated coffee in the room and said they were out and only have decaf, no hand towels or wash clothes, the phone didn’t work. The staff was great but I think they may be low on funds??
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Liz,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Bueno

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Kelly,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Bueno

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The bartenders were really friendly and made an effort to make us feel at home.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 22 abr. 2024
Dear Angela,Thank you for choosing to stay here at the Sheraton Albuquerque Airport Hotel. We are pleased to hear that your stay met your expectations. We look forward to servicing you on your next trip here to Albuquerque.Sincerely,Ed Sanchez Assistant General ManagerSheraton Albuquerque Airport Hotel

2/10 Terrible

Jared

No le gustó: Limpieza
Respuesta de Ed, el 2 abr. 2024
Dear Jared,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care of.Sincerely,Ed SanchezAssistant General Manager

10/10 Excelente

Nikki, San Cristobal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Nikki,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Malo

David

No le gustó: Servicio y personal y condiciones de la propiedad
There was no TV, the Wi-Fi was bad and my bed was tilted. I asked for a 5:15 wake up call. NONE CAME! Luckily, my phone alarm worked.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear David,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

8/10 Bueno

Jacqueline

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Jacqueline,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Aceptable

Victoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice stay, however, their tv service was not working, so no TV. Also was only able to charge phones in bathroom socket.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Victoria,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excelente

Lori

Le gustó: Servicio y personal
All was well- except- no Tv (system not working) and when you travel alone without your computer, that means something!! Also, the handles for all water (shower/sink) were loose
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Lori,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

CONNIE, Chino Hills

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Connie,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Edgar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Al 100
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Edgar,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Letha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly and helpful, rooms were spacious and comfortable and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Letha,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

6/10 Aceptable

Dwight

Viaje en pareja, Viaje familiar
Le gustó: Limpieza y servicio y personal
It was very close to the airport and the restaurant was delicious! The staff were all very accommodating and friendly. Unfortunately, our room was freezing; the thermostat wouldn’t get over 68* F, the wind was blowing so our window whistled all night keeping us awake. Our cords fell out of the plug-ins and the hallway smelled awful.
Se hospedó 2 noches en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Dwight,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Aceptable

Emily

Viaje familiar con niños
It is perfectly fine for close proximity to airport but rooms a falling apart a little, towel rack not attached to the wall securely. Burned out bulbs, short staffed in restaurant, etc
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Emily,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

6/10 Aceptable

Phyllis

Elevator was super slow Hotel needs upgrades
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Phyllis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

4/10 Malo

John, Indianapolis

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The tv did not work, the place is way under staffed and dated.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear John,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

William

No le gustó: Limpieza y condiciones de la propiedad
There check-in system was off line and could not check-in. Room smelled and had food trash on floor.
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear William,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

2/10 Terrible

Christina

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible customer service! Arrived to Albuquerque around 1230p, decided to see if hotel had any available rooms. The reception clerk did not bother to greet me. I proceeded to tell her we arrived early then she basically shut me up and asked for last name. Gave her my last name and stated in a bad tone "we don't have a reservation under that name" i told her she was mistaken and stated "nope, i don't see the last name on the list". As i was looking for the reservation, she said oh i found it. Asked for my ID, i laid it on the marble countertop and it slid off, she then stated " oh wow, no need to throw it at me" i told her i laid it there and slid off, she said "yea sure, whatever". I said wow, can't believe your attitude, she stated "yea the same for you". Never have i had such horrible service anywhere before especially not at a Hotel like Sheraton. I did not get her name, she is a short darked hair Hispanic girl. As we entered our room, the temperature was very cold in the room, went to turn the heater and shortly realized the heater would not turn on instead the room got colder. Called the front desk and was sent a maintenance man to make adjustments. The next morning as we were trying to turn on the AC we realized now we could not cool the room. Called the front desk and they stated the maintenance man would go switch off the heater and turn on the AC. So we never had the option to go from heat to AC with the thermostat which was super inconvenient.
Se hospedó 3 noches en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Christina,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excelente

Allison or Lucy, Chinle

Le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Allison,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

2/10 Terrible

Dennis

No le gustó: Limpieza y servicios
Staff was nice when we could find th Beds in this room were terrible. My after market hipbones felt as thoughthey would come through the skin bed so hard never again will we stay here.em. Would not answer phone had to go down to front desk. First room they assigned us reeked of sewer gas. Went to front desk gave us another room. Was not a King bed as reserved
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Dennis,Thank you for taking the time to let us know about your experience from your recent stay with us. Your service experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this lack of service from occurring in the future.I am following up on your concerns to assure they are taken care.Sincerely,Ed Sanchez

10/10 Excelente

Janet

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Janet,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Russell

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were great and the rooms were very nice. Would've been a tad better if I could control the temperature. I couldn't get it below 73 degrees.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 1 mar. 2024
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

8/10 Bueno

lisa

Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

10/10 Excelente

Stephen

Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 2 abr. 2024
Dear Stephen,On behalf of the entire hotel team, I want to thank you for sharing about recent stay here at the Sheraton Albuquerque Airport Hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ED SANCHEZAssistant General Manager

4/10 Malo

Tyler

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Sheets were stained, smelled like sewage no fridge, waitress at restaurant had only three tables with people yet told us an hour plus. A/C was also broken. Feel bad for the staff trying their best, but terrible hotel to stay at.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ed, el 1 mar. 2024
Dear Tyler,Thank you for taking the time to share your thoughts regarding these issues. I appreciate you bringing them to our attention. I will share your message with the entire leadership team. We are better than this and we will strive to get back to great service.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,ED SANCHEZAssistant General Manager