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Opiniones de Borg El Arab Beach Hotel

5 out of 5
Borg El Arab Beach Hotel
Km 52, Alexandria Matrouh Road, Borg el Arab, Alexandria

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 55 de 221 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 89 de 221 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 41 de 221 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 16 de 221 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 221 opiniones" "

7.4/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

7.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jose

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No se lo recomiendo a nadie
Hotel sucio, el desayuno rancio y duro, no se puede comer nada, el agua del buffet llena de suciedad, la limpieza es pésima y el personal es muy incomoetente. Yo no volveré nunca, en España equivale a un hotel de 2 estrellas
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice welcome and excellent service. Very quiet in January and delicious food from the menu. I will gladly come again.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Enayat

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ich kenne dieses Hotel von früher.
Se hospedó 7 noches en noviembre de 2023

2/10 Terrible

Dave, Worcester

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel should close up and not do any business. Staff were cool but the place was miserable air conditioning sucks, room dirty, slide door grease, windows faded from dirt and last thing is the food was horrible and obviously it was preheated don’t try it.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Waleed Samir, el 17 sept. 2023
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 Bueno

Bushra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2023
Respuesta de Waleed Samir, el 12 ago. 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excelente

walaa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en agosto de 2023
Respuesta de Waleed Samir, el 11 ago. 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excelente

Mohamed

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location Perfect stuff
Se hospedó 1 noche en agosto de 2023
Respuesta de Waleed Samir, el 9 ago. 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excelente

Mohamed

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Need some renovations But apart from this everything is perfect Beach, pool, food and most important the stuff is amazing
Se hospedó 4 noches en julio de 2023
Respuesta de Waleed Samir, el 3 ago. 2023
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

10/10 Excelente

phat, harrisburg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful beach quiet facility attic cold a/c great
Se hospedó 2 noches en julio de 2023
Respuesta de Waleed Samir, el 16 jul. 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 Bueno

Mohamed

Se hospedó 2 noches en junio de 2023
Respuesta de Waleed Samir, el 9 jul. 2023
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 Bueno

Mohamed

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 5 noches en junio de 2023
Respuesta de Waleed Samir, el 4 jul. 2023
Dear Valued Guest,Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

6/10 Aceptable

Nathalie

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
doit gagner ses 5 étoiles ! tout y est mais il faut un peu plus de professionalisme dans le domaine du service au client... les touristes en ont marre d etre des vaches à lait...
Se hospedó 3 noches en junio de 2023
Respuesta de Waleed Samir, el 13 jun. 2023
Dear Ms.Nathalie,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

10/10 Excelente

Mohamed

Viaje familiar
The hotel's location and beach are amazing. The rooms by the sea are really good and quite close to the beach. The staff were really helpful. However, the hotel needs renovation and the breakfast can be better.
Se hospedó 2 noches en abril de 2023
Respuesta de Waleed Samir, el 29 abr. 2023
Dear Valued Guest,Thank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management

8/10 Bueno

David

Se hospedó 4 noches en abril de 2023
Respuesta de Waleed Samir, el 14 abr. 2023
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best RegardsDear MThank you for taking the time to leave a review on your stay at Borg El arab Beach Hotel, yet we are very sorry to hear that you haven't enjoyed your time with us. We would be happy to discuss your experience and review your feedback to ensure we improve, and hope that you can inform us with more information. Kind Regards,Hotel Management

10/10 Excelente

Youngae

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel의시설과 직원들의 친절함, 그리고 조용하게 쉴수있는 점들이 좋았습니다.
Respuesta de Waleed Samir, el 24 mar. 2023
Dear valued guestThank you very much for taken the time to share your comments in regards to your recent stay with us at Borg El Arab Beach Hotel . We were delighted to read your comments in which you praise our hotel and an excellent hospitality of our colleagues. We put on a lot of effort to maintain the highest standards of service our guests would expect from our hotel. We hope to see you soon in our sunny Hotel again. Best regards, Hotel Management

4/10 Malo

Nazar

Se hospedó 7 noches en noviembre de 2022

6/10 Aceptable

Frederika Gerda

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Een prachtige lokatie direct aan zee. Personeel vriendelijk. . Het ontbijt was prima maar diner niet heel smakelijk. Verder was het op veel plekken echt niet schoon. Wij waren er in oktober. Naseizoen in Alexandrië. Hierdoor waren wij bijna de enige gasten. We moesten ruim een uur met de taxi naar Alexandrië. Erg ver dus als je elke dag de stad in wilt gaan. Wel was er een taxi van het hotel die ons elke dag naar de stad heeft gebracht. Dat was dus prima geregeld.
Se hospedó 4 noches en octubre de 2022
Respuesta de Waleed Samir, el 29 oct. 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

6/10 Aceptable

Ludovic

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
Pour un hôtel 5 étoile on s'attend à autres chose c'est bien dommage, pas d'animation hors vacance, chambre mal nettoyé.... Lors de notre voyage il nous a servit comme retour
Se hospedó 2 noches en octubre de 2022
Respuesta de Waleed Samir, el 20 oct. 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

10/10 Excelente

Anna

Se hospedó 2 noches en octubre de 2022
Respuesta de Waleed Samir, el 19 oct. 2022
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday.My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback.Best Regards

8/10 Bueno

Hesham

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Das Hotel war echt schön Zimmer war ok nun muss vieles aus getaucht werden . Steckdosen sind locker Bad geht so Service bzw Personen
Se hospedó 2 noches en septiembre de 2022
Respuesta de Waleed Samir, el 6 oct. 2022
Dear Valued Guest,Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

4/10 Malo

Alaa

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
للاسف اصبح دون المستوي - بوفية فطار عادي جدا و العشاء سيء جدا - المكان قديم و الانيميشن مرة واحدة خلال ٣ ايام وباقي الايام بيفتحوا فيلم قديم دة الانميشن الستاف محترمين و كويسين بس للاسف مش احسن مكان اكيد هفكر في مكان غيره السنة الجاية
Se hospedó 3 noches en septiembre de 2022
Respuesta de Waleed Samir, el 22 sept. 2022
Dear valued guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel...We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve.We apologize that you had such experience in our hotel.Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service.Hotel management

8/10 Bueno

Omnia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff is friendly and professional! The resturant is great and the food is good. The only bad part is the internet connectioN. I had very hard time to do my teaching work and it causes me challenges. I requested from the management to do something about the Hotel internet in the rooms and the Lobby. I hope the strengthening their internet system to satisfy their guests.
Se hospedó 3 noches en agosto de 2022
Respuesta de Waleed Samir, el 22 ago. 2022
Dear Ms. Omnia,Greeting from Borg El Arab Beach Hotel, Alexandria.Thank you for taking the time to write about your experience about Borg El Arab beach hotel.For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your commentsBe sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service.Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future.Thanks & Best Regards

4/10 Malo

Ahmed, Bloomingdale

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
I didn't like my stay. Not sure how this is rated a 5-star hotel. The entire hotel is old and outdated. Food quality is very poor. Front desk is barely responsive. Bathroom is not clean. Bathtub is so narrow. Bed was very uncomfortable. The whole setup is not convenient.
Se hospedó 1 noche en julio de 2022
Respuesta de Waleed Samir, el 23 jul. 2022
Dear Mr. Ahmed, Thank you for taking the time to write about your experience about Borg El Arab beach hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. From our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 Excelente

Hubert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff, very friendly. Awesome Service! Beautiful beach!
Se hospedó 4 noches en julio de 2022
Respuesta de Waleed Samir, el 22 jul. 2022
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Mohammed, Nlr

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Armando

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel to rest after a trip in Cairo. Staff was very friendly the breakfast and dinner buffet were excellent. It was clean but did need some TLC touchups. The beach can be cleaned some more. I am sure most of the garbage that its at the beach is not from the hotel, but the hotel has an obligation too keep the beach as clean as possible for its guests to enjoy.
Se hospedó 4 noches en junio de 2022
Respuesta de Waleed Samir, el 23 jul. 2022
Dear Valued Guest,, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sol och bad
Fantastiskt hotell för sol och bad semester, väldigt trevlig personal. Maten var sisådär och svårt att hitta andra alternativ runtom
Se hospedó 3 noches en junio de 2022
Respuesta de Waleed Samir, el 17 jun. 2022
Dear Sir / Ma'm Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Joseph, Redwood City

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en junio de 2022

6/10 Aceptable

Lisa

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Local not tourist at all felt unsafe some staff were nice
Se hospedó 6 noches en mayo de 2022
Respuesta de Waleed Samir, el 17 jun. 2022
Dear Sir / Ma'm, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

2/10 Terrible

Frank, Castle Rock

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Good Beach Access. However everything is dated with obvious signs the property is not being maintained and updated as well as it should be. Don’t even think about getting Internet connection in any of the rooms except in the lobby. This is been an ongoing issue they said they were going to be working on it in January from previous posts I read put nothing has changed. That’s a pretty simple fix but apparently putting Wi-Fi boosters does not seem to be a priority. Also many of the amenities advertised in Expedia was not present in the rooms. Decent place to stay but don’t have high expectations
Se hospedó 4 noches en marzo de 2022
Respuesta de Khaled Mashaly, el 12 may. 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

4/10 Malo

isaac

Viaje familiar
No le gustó: Servicio y personal y servicios
This property looked gorgeous in the pictures. When we arrived, it did look very nice. There are very pretty pools in the property. There is a beautiful white sand beach. There are beautiful cabanas closer to the beach. But that is where it ends. It seems that this place is more suited for the summer business then the winter business. We were there in March.
Se hospedó 5 noches en marzo de 2022
Respuesta de Khaled Mashaly, el 12 may. 2022
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was all really good . Only issue we had was the location , there was no shops or restaurants near by , everything was atleast a kilometer far way . Hotel food was really nice
Se hospedó 1 noche en febrero de 2022
Respuesta de Khaled Mashaly, el 1 mar. 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

6/10 Aceptable

deepak, edison

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Staff is friendly. But internet does't work in rooms. Also looks unmaintained may be because of less number of guests. Breakfast staff is very very good.
Se hospedó 3 noches en enero de 2022
Respuesta de Khaled Mashaly, el 1 mar. 2022
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

8/10 Bueno

Yasser

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Ali

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Anbefales ikke. Terningkast 1
Utrolig forferdelige rom. Mye rust og når det regner så renner det vann fra taket. Vi er en gruppe på 5 personer og hver gang vi bestilte taxi så ba vi om en større bil så fikk vi samme lille bilen. Der 4 satt bak ( en på fanget) og en fremme. Utrolig dårlig mat.
Se hospedó 2 noches en diciembre de 2021
Respuesta de Khaled Mashaly, el 25 dic. 2021
Dear Sir, Thank you for taking the time to write about your experience about the Iberotel Burj Al Arab... We have definitely learned from him and he will help us provide the best for our clients in the future. Only with comments like yours we can improve it better. So we appreciate your help for us to improve. We are sorry that you had this experience at our hotel. Make sure to share all your comments with the key departments involved in order to highlight once again the importance of dealing with guests and providing the highest level of service. Overall, we'd love to see you again to meet your expectations and change the challenging feedback you've received, to make sure your feedback is taken seriously, feel better on your own and really welcome any suggestions to improve and develop our services. hotel management

8/10 Bueno

Sama'n

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place for budget price
Very good place for the price , staff were nice and friendly , only problem we had they removed food in resturant one hour before the time they told us , reason there are not many guests . Other than that all were very nice
Se hospedó 1 noche en noviembre de 2021
Respuesta de Waleed Samir, el 2 dic. 2021
Dear Valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

10/10 Excelente

Mohammed

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet, clean with a good view of the sea. Friendly staff and good hotel
Se hospedó 3 noches en octubre de 2021
Respuesta de Waleed Samir, el 12 oct. 2021
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Yossra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The view was amazing Clean pools Great beach Excellent breakfast
Se hospedó 2 noches en agosto de 2021
Respuesta de Waleed Samir, el 4 sept. 2021
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Mai

Se hospedó 3 noches en agosto de 2021
Respuesta de Waleed Samir, el 12 oct. 2021
Dear Ms. Mai, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Mahmud

Se hospedó 6 noches en junio de 2021
Respuesta de Waleed Samir, el 15 jul. 2021
Dear Mr. Mahmoud, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

nagi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Waleed Samir, el 14 jul. 2021
Dear Mr. Nagi, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Mohamed

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021
Respuesta de Waleed Samir, el 27 may. 2021
Dear Valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 Bueno

Mohamed adly mohamed

Le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2021
Respuesta de Waleed Samir, el 4 jul. 2021
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

4/10 Malo

Hazem

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
التنميه والتطوير اساس
الموقع رائع جدا والخدمه سيئه والصيانه سيئه جداجدا والمطعم ممتاز ممتاز
Se hospedó 2 noches en mayo de 2021
Respuesta de Waleed Samir, el 25 may. 2021
Dear valued Guest, Thank you for taking the time to write about your experience about Borg El Arab beach hotel. For your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay we greatly appreciate your comments Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you had such experience in our hotel, from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. thank you for Your great satisfaction described here above is an excellent reward to so many Employees who are committed in doing their level best to fulfill customer’s wishes. We do thank you for choosing our hotel and wish to welcome you in the near future. Thanks & Best Regards

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en mayo de 2021
Respuesta de Waleed Samir, el 4 jul. 2021
Dear Sir, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en abril de 2021
Respuesta de Waleed Samir, el 27 may. 2021
Dear valued guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

8/10 Bueno

Nadine

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was a very nice hotel, wifi does not work in the rooms. Only in lobby . Breathtaking view of sea
Se hospedó 1 noche en marzo de 2021
Respuesta de Waleed Samir, el 2 may. 2021
Dear valued Guest, Thank you for choosing Borg El Arab Beach hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback you have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

2/10 Terrible

Yasser, Dallas. Tx

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
The exercise room shut down, pool table is not available to use, not satisfied
Se hospedó 5 noches en noviembre de 2020
Respuesta de Waleed Samir, el 25 nov. 2020
Dear Sir, Thank you for taking the time to write about your experience about Iberotel Borg El Arab hotel... We’ve certainly learned from it and it will help us to provide the very best to future customers. It’s only with feedback such as yours that we can get better and better. So we appreciate you helping us improve. We apologize that you had such experience in our hotel. Be sure that all your comments have been shared with concerned head departments in order to highlight once again the importance of dealing with guests and providing the highest standard of service. Overall we extremely regret that you took such decision of not visiting our hotel again , from our side wishing to see you once again to meet your expectation & change the hard feedback you got , to be sure that your comments was taken seriously ,feeling the improve by yourself and we really welcome any suggestions for improving and developing our service. Hotel management

10/10 Excelente

B.R.,, Alex., Egypt

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very cheerful atmosphere, staff and place overall
Se hospedó 1 noche en octubre de 2020
Respuesta de Waleed Samir, el 17 oct. 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards

10/10 Excelente

Nedaa, Egypt

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the location on the Hotel and it’s facilities.
Se hospedó 1 noche en octubre de 2020
Respuesta de Waleed Samir, el 13 oct. 2020
Dear Sir, Thank you for choosing Iberotel Borg El Arab hotel to spend your holiday. My team and I would also like to thank you for your critical and valued feedback You have provided us with great motivation in our strive to continuously improve the service we offer. Once again, thank you for your visit to our hotel, and for your feedback. Best Regards