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Opiniones de Courtyard by Marriott Altoona

3 out of 5
Courtyard by Marriott Altoona
2 Convention Center Blvd, Altoona, PA

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 214 de 454 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 146 de 454 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 55 de 454 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 454 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 454 opiniones" "

8.8/10

Limpieza

9.0/10

Servicio y personal

7.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

AGUIRRE, MEXICO

Le gustó: Servicio y personal y condiciones de la propiedad
NO TIRAN LA BASURA
ES COMODO, CON BUENA UBICACION

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
muy sucio
no aspiran los cuartos , la limpieza la hacen por encima, pero no la hacen a consciencia. Entras al cuarto y uno empieza a toser, no lo desinfectan.

10/10 Excelente

kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location near I-99 and shopping / restaurant area.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Amuldeep

Viaje de negocios, Viaje familiar
Le gustó: Limpieza y servicios
No free breakfast. Doors lock not working properly, shower drain backed up. Highly price of $200
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Daniel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Paid extra for breakfast but my name wasn't on the list, I only wanted a muffin so the guy gave me one anyways but just a pain in the butt. Much prefer the buffet style breakfast every other place offers included in the price rather than having to "order" from someone.
Se hospedó 2 noches en febrero de 2024
Respuesta de Christa - GM , el 22 abr. 2024
Thank you for taking the time to let us know about your recent stay. I apologize for the issues with your breakfast. I will share your feedback with our Bistro team to ensure that this was an isolated issue. We hope that you will choose to come and stay with us again on your visit to central PA. Safe Travels, Christa Williams General Manager

10/10 Excelente

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Christa - GM, el 22 abr. 2024
Thank you for taking the time to let us know about your recent stay with us. We look forward to your next visit! Safe Travels, Christa Williams General Manager

10/10 Excelente

Sandy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super fast check in - friendly clerk. I didn't get her name, but she welcomed us and let us know there was a large group of middle schoolers at the hotel too. If there was any noise after 10 pm we should let her know. There was none, but I appreciated her giving us the heads up when checking in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Christa - GM , el 25 mar. 2024
Thank you so much for taking the time to let us know how we are doing. I am very happy to hear that you had a good experience. We hope that you will choose to come and stay with us again in the future. Safe Travels, Christa Williams General Manager

10/10 Excelente

Gregg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed for a dance competition. Rooms were clean and comfortable. Loved that the convention center is attached. And, the staff and management were tremendously helpful and accommodating... Would stay here again and again...
Se hospedó 2 noches en febrero de 2024
Respuesta de Christa - GM , el 20 feb. 2024
I am so happy to hear that you enjoyed your time with us! It's always fun to host this dance competition. We hope you will stay with us again for the next one. Thanks again, Christa Williams General Manager

10/10 Excelente

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our stay was incredible and the staff went above and beyond. When we were missing a microwave, we had one brought to us. When our card reader died and we got locked out of our room, they replaced the batteries. Will absolutely book again for Setsucon next year!
Se hospedó 3 noches en febrero de 2024
Respuesta de Christa - General Manager, el 8 feb. 2024
Thank you so much for your kind words of praise for our team. We are so happy that you enjoyed your stay with us! We look forward to seeing you again next year!Safe Travels! Christa Williams General Manager

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Christa - GM , el 30 ene. 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will come and stay with us again in the future. Kind Regards, Christa Williams General Manager

6/10 Aceptable

Glenn

Le gustó: Limpieza y servicio y personal
Courtyards are not generally unique in any way, that’s one reason I like them
Se hospedó 1 noche en enero de 2024
Respuesta de Christa - GM , el 30 ene. 2024
Thank you for taking the time to let us know about your recent stay with us. We hope you will stay with us again next time you are in the area. Kind Regards, Christa Williams General Manager

6/10 Aceptable

TAL, Gainesville

Viaje familiar con niños
We moved a room because the shower looked awful. In addition the floor was wet due to cleaning (no sign in place) and I slipped and fell and hurt my knee. No staff in the area when it happened and it took me a few loud calls to get anyone’s attention.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christa W. - General Manager, el 29 dic. 2023
Thank you for letting us know about your experience. I have reached out to you personally. Again, I do apologize for your experience. That is not our standard to not have someone in the lobby all the time and to not have signs out while cleaning. We hope to connect with you in regards to your experience. And we hope you will come and stay with us again. Kind Regards, Christa Williams General Manager

2/10 Terrible

Alexandra

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The whirlpool tub didn’t even work
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christa W - General Manager, el 29 dic. 2023
I appreciate you letting us know about the issue. I have informed our maintenance team as the whirlpools can be a little bit finicky. I apologize for your experience. We hope that you will choose to stay with us again in the future. Kind Regards, Christa Williams General Manager

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Christa W. - General Manager, el 29 dic. 2023
Thank you for letting us know about your recent stay. We appreciate your feedback. We hope to see you again in the future. Safe Travels, Christa Williams General Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Christa W - General Manager, el 29 dic. 2023
Thank you for letting us know about your stay. We hope to see you again soon. Safe Travels, Christa Williams General Manager

10/10 Excelente

RAYMOND

Se hospedó 1 noche en octubre de 2023
Respuesta de Christa W - General Manager, el 29 dic. 2023
Thank you for taking the time to let us know about your experience. We hope to see you again in the future. Safe Travels, Christa Williams General Manager

8/10 Bueno

James

Le gustó: Limpieza y servicio y personal
NS
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Shawn

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Karen

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

mark

Se hospedó 2 noches en agosto de 2023

6/10 Aceptable

Caio Fernandes

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
The deal was with breakfast for two, however they were only giving a $10 voucher, and my eggs would cost $12. Coffee was an additional $4,50. After much complain and showing my frustration, the front desk personnel end up covering the difference, but the damage to my mood was done. :-(
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Craig

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Convenience
Se hospedó 6 noches en junio de 2023

10/10 Excelente

Steele

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Stacey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was great and the staff was so friendly and accommodating. Thank you :)
Se hospedó 2 noches en abril de 2023
Respuesta de Christa - General Manager, el 20 abr. 2023
Thank you so much for taking the time to let us know about your most recent stay. We love to hear from our valued guests. We hope that you will come and stay with us again soon. Safe Travels, Christa Williams General Manager

10/10 Excelente

Timothy

Se hospedó 1 noche en marzo de 2023
Respuesta de Christa W - General Manager, el 20 abr. 2023
Thank you for taking the time to let us know about your most recent experience. We hope to see you again soon. Safe Travels, Christa W General Manager

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Overall decent hotel
Hotel was clean but not as updated as I expected since we usually stay at courtyard when we travel. Super disappointed that the pool was closed!
Se hospedó 1 noche en marzo de 2023
Respuesta de Christa - General Manager, el 13 mar. 2023
Thank you for taking the time to let us know about your most recent stay with us. I am happy hear that you enjoyed your room. We are in the infancy stages of a renovation however we do not have a time line for it at this time. Unfortunately, our pool is not part of the renovation so we will not have one in the future. I apologize for any inconvenience. We hope that you will choose to come and stay with us again on your next visit to Altoona, PA. Safe Travels, Christa Williams General Manager

8/10 Bueno

JOSEPH

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Miss free breakfast
Do not like there pay as you go BISTRO setup. Prefer free comp breakfast. won't book again.
Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

James

Viaje familiar
Le gustó: Comodidad de las habitaciones
There was apparantly an issue with housekeeping staffing. There were not enough towels in the room based on the number of occupants on my reservation and had to repeatedly go to the front desk to get towels. Also, no complimentary coffee. At average $250/night a complimntary coffee seems reasonable and what I get at other hotels of comparabe price.
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Beverly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

raymond

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Maureen

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
The property was nice and good location. Rooms were comfortable. I did not like that when we checked in as we stood there they upgraded another couple to my room and the hotel was supposedly full. The clerk was not at fault as it was her first day, but the supervisor working with her should have. When I check in next an error came up and it was that they did not check availability and gave the room away. After several minutes they did come back and said they had a room but it needed to be cleaned. So we had to wait. They offered no compensation for the inconvenience. Then they never came to give clean towels or even empty the trash. We were there 4 days. I also feel they should have complementary coffee and tea at least in the lobby for the prices they charge.
Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Dan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

4/10 Malo

james

Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
Property is showing it's age. while the public spaces and the corridors seemed updated, the guestrooms were outdated and in need of upgrades. The rooms had a musty/stale smoke smell. We tried 3 different rooms before deciding to cancel our reservation and go somewhere else.
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
It was amazing!!! Very comfortable and quiet!
Se hospedó 1 noche en agosto de 2022

4/10 Malo

Joseph

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We were traveling with young children. Checked in, changed them into swimwear to go to the pool. Pool was drained. Asked the front desk, they told us they had recently decided to fill it in and repurpose the space. Even the in room hotel info still advertised the pool. Room had a musty smell. Seemed to be coming from the AC. Found blood stains on the comforter. Staff quickly changed it, but not expected at a Marriott property. 3am fire alarm malfunction. Just not a good trip.
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Stephanie

Le gustó: Limpieza y servicio y personal
There was no microwave in the room. The hotel was a bit worn out.
Se hospedó 5 noches en julio de 2022

8/10 Bueno

Krista

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Kelsey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

joseph

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
exactly what expected
Se hospedó 1 noche en marzo de 2022
Respuesta de Christa Williams - General Manager, el 20 abr. 2022
Thank you for taking the time to let us know how we are doing. We are happy to hear that your stay was a per your expectations. We look forward to you next visit to Altoona, PA Safe Travels, Christa Williams General Manager

8/10 Bueno

Sara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
3.5 stars out of 5
The stay wasn't too bad. Hotel was nice. Parking was not fun as there wasn't many spots left when we arrived. No trash bags for the little garbage cans in the rooms which I thought was odd, I requested to have joining rooms but didn't get any(which maybe they didn't have any left), and the rooms are definitely not sound proof!!!! We could not get to sleep due to another room talking very loudly and carrying on late into the night. It was not pleasant because we had to be up early the next day for a wrestling tournament. Not to mention it was daylights saving so we lost an hour of sleep. If they promote the rooms being soundproof then they need to be that way. Also, offer free breakfast at the least.
Se hospedó 1 noche en marzo de 2022
Respuesta de William Baumann, GM, el 15 mar. 2022
Dear Sara, Thank you for your feedback concerning your recent stay with us! I can totally appreciate the inconvenience of a congested parking lot and noisy neighbors. While we do try to encourage all our guests to be respectful of others, sometimes its a battle we just do not win. Our small trashcans do not have liners in them. It is part of a multi-pronged approach to Housekeeping that reduces our impact to the environment. They are, however, available upon request should a guest need them. I will review our hotel descriptions with Marriott as I was unaware that we were promoting soundproof rooms and will take the appropriate measures to ensure our descriptions are correctly portraying the features of the hotel. Thank you for bringing this to my attention. Finally, Courtyard launched The Bistro in 2012 and since then has not provided a complimentary breakfast. We do offer many package rates that include breakfast allowing our guests to enjoy a selection of items from the Bistro for "free." I do greatly appreciate your feedback and will be sharing it with department leaders so that we can improve the product and service we are providing to our guests. Many Thanks!

10/10 Excelente

rose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Awesome :)
My stay was amazing. It was so me n my wife could celebrate our valentines day. The front counter staff was more then accommodating. They even helped me with part of the special day. I had given them a few flowers to give to my wife upon arrival. my wife said they were so excited to be apart of this. Just all around awesome. They made sure i had everything i needed.
Se hospedó 1 noche en febrero de 2022
Respuesta de William Baumann, GM, el 17 feb. 2022
Thank you so much for sharing your experience! We are delighted to have been a part of your special evening.

6/10 Aceptable

Jacob

Viaje en pareja
There were ants in my room and the breakfast service wasn’t great. Not a terrible place but I expected more.
Se hospedó 1 noche en febrero de 2022
Respuesta de William Baumann, GM, el 17 feb. 2022
Dear Jacob, Please accept our apologies for missing the mark on your visit. We do strive to provide excellent service in all aspects of our guests stay. My Bistro team will hear your feedback and work to improve their service to guests. Additionally, we have reach out to our professional vendor for pest control and remedied the issue you experienced with ants in you room. Thank you for bringing this to us for our immediate action. We hope to have an opportunity in the future to earn your business and loyalty.

10/10 Excelente

Amos

Le gustó: Limpieza, servicio y personal, servicios
It’s a good Hotel to Recon with at all time.
Se hospedó 4 noches en febrero de 2022
Respuesta de William Baumann, GM, el 17 feb. 2022
Thank you Amos for sharing you thoughts! We greatly appreciate your feedback as it has encouraged our team here at Courtyard Marriott Altoona to continue our best efforts in caring for our guests!

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
The staff was so nice however the hotel is run down. The shower didn’t drain properly. The Bistro is closed. I would not recommend.
Se hospedó 4 noches en enero de 2022
Respuesta de William Baumann, GM, el 8 feb. 2022
Dear Anonymous, Thank you for your feedback! The staff will be encouraged to hear your remarks about their service. We understand your disappointment that the Bistro was not open and the issue with the shower and apologize for the inconveniences. Our Bistro has been reopened for breakfast service since September of last year, but we do apologize that the evening service hours have not been restored. Waiting on our pending renovation has been an exercise in patience and we look forward to any opportunity to regain your business in the future. Thanks again!

10/10 Excelente

Saprina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect
It was perfect. Everything was as they said it would be when we got there and I even got a preferred room.
Se hospedó 1 noche en enero de 2022
Respuesta de William B., el 11 ene. 2022
Dear Saprina, My staff is excited to read your feedback and we all thank you for your recent stay with us! Wishing you safe travels and happy homecomings in the new year! Thanks!

10/10 Excelente

Gary

Se hospedó 1 noche en diciembre de 2021
Respuesta de William B., el 11 ene. 2022
Wow! Thanks for the feedback, Gary! We hope you've had a wonderful new year!

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de William B., el 11 ene. 2022
Thank you so much for your review and recent stay with us! We hope your holiday season was wonderful and we wish you all the best in the new year!

6/10 Aceptable

Cari

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2021
Respuesta de AGM, el 10 dic. 2021
Thank you for sharing feedback on your recent stay!

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent would highly recommend
Se hospedó 1 noche en noviembre de 2021
Respuesta de AGM, el 10 dic. 2021
Thank you Stephanie! We appreciate you taking the time to provide feedback on your recent stay!

10/10 Excelente

Daniel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021
Respuesta de AGM, el 10 dic. 2021
Thank you for providing feedback on your recent stay Daniel!