Dear Mr.JoseWe are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Mr. Benjamin Thank you for choosing to stay with Kempinski Hotel Amman Sincerely to hope that we will be able to welcome you back to Kempinski Hotel Amman in the not so distant future. With kind regards, The Management Kempinski Hotel Amman

Dear Mr.Hussein,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Faris HijazeenHotel Manager

Dear Mr.Paul,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Faris HijazeenHotel Manager

Dear Mr.Walaa N,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Faris HijazeenHotel Manager

Dear Mr. Abdulrahman,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Faris HijazeenHotel Manager

Dear Mr.Yannic,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Mr.Alhassa,We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Ms. Anna, We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members . We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Our Valued Guest, We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments, especially those team members by name.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Our Valued Guest, We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments, especially those team members by name.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro MazzaGeneral Manager

Dear Mr.Abdullah, We are terribly sorry to read of what a disappointing stay you had and only wish we had known of your dissatisfaction before you left us and whenever an occasion occurs that a guest is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Kempinski Hotel Amman by correcting the issues they are unhappy with and exceeding their expectation. We also like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. This isn't what Kempinski Hotel Amman is known for. We know you have many choices when it comes to lodging and we strongly willing to regain your full confidence & to show you the "true image" of our excellent services, Should you wish to give us a "new chance", Please if you can provide with more details about what happened in details that would be highly appreciated. Kindly feel free to contact us. Best Regards Sandro MazzaGeneral Manager

Dear Mr. Saker, We are very glad that we had the opportunity of hosting you during your visit to Jordan. Our hotel aims to provide a truly unique experience, it is truly humbling to learn that you had a great stay with us and that our hotel facilities and services were up to your expectation. We feel proud and grateful for your compliments on the efforts and dedication demonstrated by our staff members and would like to rest assured that we have passed on your comments, especially those team members by name.We hope to have the pleasure of welcoming you back in the near future.Kind regards,Sandro Mazza General Manager

Dear Mr. Stephen, Thank you for taking the time to share your comment on expedia.com following your recent experience at the Kempinski Hotel Amma. We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel. We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for. Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay. It is my sincere hope that you are willing to give us a second chance. Best Regards Faris Hijazeen Hotel Manager

Dear Mr. Sidharth, Thank you for taking the time to share your constructive comments following your recent experience at the Kempinski Hotel Amman. We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel.We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for.Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay. It is my sincere hope that you are willing to give us a second chance.Sincerely,Faris Hijazeen Hotel Manager

Dear Jesse, Thank you so much for this constructive feedback following your recent stay at Kempinski Hotel Amman.Although hearing negative feedback is never pleasant, it is through such feedback we can isolate issues and areas in need of improvements and enhancements throughout the hotel. We are very sorry to learn that you did fully enjoy our hotel mainly due to level of service that deranged your overall satisfaction with us. Your feedback has been taken very seriously and will ensure that our future guests will not experience this inconvenience. It is with great regret that this disappointment has impaired your overall experience. Please accept our since apologies and If you need any further information or assistance don't hesitate to contact me directly. We hope that we will have the precious opportunity to serve you again, in order to restore your faith in our hotel. Yours sincerely, Faris Hijazeen Hotel Manager

Dear Mr. Ahmad, Thank you for taking the time to leave your feedback on expedia. I am very sorry to read that your recent stay at The Kempinski Hotel Amman did not meet your expectations and that you were left under the impression that the AC was not working. I can assure you that I went along the chief engineer to the room you've stayed in and we took the necessary action and fixed the AC problem. Our guest's feedback is highly valued as is the only tool we have to continue to improve our service. I am truly disappointed to know how this was not accomplished with you and I would like to apologize for any inconvenience caused. Please don't hesitate to contact me for any further information or assistance you might need. Best Regards Faris Hijazeen Hotel Manager

Dear Ms. Carol, Thank you so much for taking the time to post such a fantastic feedback following your recent stay at The Kempinski Hotel Amman. I am thrilled to read that you had such a wonderful time with us and found the room to your satisfaction. We have received so much stunning feedback for our super entertainment center - we are so delighted that you had a great time. Thanks a million for your kind comments , We always aim at providing an outstanding service with a personal touch. I have passed on your heartfelt comments to the team and they were so excited that they exceeded your expectations. Your kind feedback really means a lot to us. I hope that we will be able to meet you as well in the near future. Kind regards, Faris Hijazeen Hotel Manager

Dear Ms. Sahar, Thank you so much for this constructive feedback following your recent stay at Kempinski Hotel Amman. I am thrilled to read that you had such a wonderful time with us and enjoyed every aspect of your stay. Thank you so much for your heartfelt comments about the team, this really means a lot to us. The team was really excited to see that they managed to meet your expectations. Also, Ms. Sahar, We greatly appreciate your feedback on the furniture, and rest assured that it will be taken into consideration for future improvement. it was a pleasure looking after you and I am looking forward to welcoming you back on your next visit to Amman. Kind regards, Faris Hijazeen Hotel Manager

Dear Mr. John J, Thank you so much for taking the time to post such a fantastic review following your recent stay at The Kempinski Hotel Amman. I am thrilled to read that you had such a wonderful tome with us and found the room to your satisfaction. We have received so much stunning feedback for our super comfortable beds - so happy that you had a a relaxing stay. We always aim at providing an outstanding service with a personal touch. I have passed on your heartfelt comments to the team and they were so excited that they exceeded your expectations. Your kind feedback really means a lot to us. I hope that we will be able to meet you as well in the near future. Kind regards, Faris Hijazeen Hotel Manager

Dear Mr. Omar, We are terribly sorry to read of what a disappointing stay you had and only wish we had known of your dissatisfaction before you left us and whenever an occasion occurs that a guest is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Kempinski Hotel Amman by correcting the issues they are unhappy with and exceeding their expectation. We also like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. This isn't what Kempinski Hotel Amman is known for. We know you have many choices when it comes to lodging and we strongly willing to regain your full confidence & to show you the "true image" of our excellent services, Should you wish to give us a "new chance", Please if you can provide with more details about what happened in details that would be highly appreciated. Kindly feel free to contact us. Best Regards Faris Hijazeen Hotel Manager

Dear Mr. Yousef, I am delighted to read that you had a wonderful moment in our premises. Bayan and yazeed really went above and beyond to offer you a taste of the service excellency that we are renown for. I will make sure that they get recognized for their professionalism. Thank you for your valuable time and we are looking forward to your next visit in the Amman! Best Regards, Faris Hijazeen Hotel Manager

Dear Valued Guest, Thank you very much for taking the time to write us your review. We are over the moon to hear that you enjoyed your stay and that you would recommend us, that makes everything we do worthwhile! It's always so nice to hear such a great feedback and the team will be thrilled. We hope to welcome you back again soon. Warm regards, Faris Hijazeen Hotel Manager

Dear Mr. Feraz, Thank you taking the time to share your recent experience at Kempinski Hotel Amman with us. We value all of our guests’ feedback, both positive and negative, as it is essential to the improvement of our service standards at the hotel. We would like to express our sincerest apologies for the fact that you did not have the great guest experience that we are known for. Rest assured that I have shared your feedback with the relevant heads of departments who will make amends to prevent re-occurrence of the issues you encountered during your stay. It is my sincere hope that you are willing to give us a second chance. Sincerely, Kempinski Hotel Amman Faris Hijazeen

Dear Mr. Morad, Thank you for your constructive feedback. I regret that you were not entirely satisfied with your stay on this occasion and apologize for any inconvenience caused. We strive to provide excellent levels of guest services and are surprised to hear your comments regarding the food pricing. You have my assurances that all mentioned & published prices are based on market analysis and studies we implement constantly, Rest assured all the points highlighted in your review about the room service shall be investigated and necessary action shall follow through in the light of your comments. We hope you will give us another opportunity to restore your faith in us and look forward to welcoming you again in the future. Kind regards, Faris Hijazeen Hotel Manager

Dear Mr. Abdellatif, We are terribly sorry to read of what a disappointing stay you had and only wish we had known of your dissatisfaction before you left us and whenever an occasion occurs that a guest is unhappy with any aspect of the hotel and its services, we successfully manage to change their perception of Kempinski Hotel Amman by correcting the issues they are unhappy with and exceeding their expectation. We also like our guests to feel they have value for money and don’t like the idea of our visitors leaving dissatisfied with something they have paid for. This isn't what Kempinski Hotel Amman is known for. We know you have many choices when it comes to lodging and we strongly willing to regain your full confidence & to show you the "true image" of our excellent services, Should you wish to give us a "new chance", please feel free to contact us directly or send us an email to info.amman@kempinski.com Sincerely, Faris Hijazeen Hotel Manager

Dear Mr. Ihab, Thank you for taking the time to write and we shared your wonderful review with our entire team! So gratifying and motivating! We are so fortunate to have such a great team here at the hotel and they are by far our biggest asset. my team sends their very best wishes and we were proud to receive such praise, It is always such a pleasure to have you as our guest and we can’t thank you enough for your kind words. We hope to have the pleasure to welcoming you back soon and send you our best wishes from The Kempinski Hotel Amman Team. Sincerely, Faris Hijazeen Hotel Manager

Dear Valued Guest, First of all, thank you for having taken the time of writing and sharing your feedback. We would like to present our apologies for not having been able to meet your expectations and also for not having been able to discuss all these points with you before your departure. For sure we feel very sorry about your disappointment which we can also understand, please be assured that this bad experience does not reflect our dedication to service that we want to offer at Kempinski Hotel Amman, This has been reviewed with the concerned team and head of departments to avoid any recurrence and please accept our most sincere apologies. We strongly willing to regain your full confidence & to show you the "real face" of our services, Should you wish to give us a "new chance", please feel free to contact us directly. Best Regards Faris Hijazeen Hotel Manager

Dear Mr. Ahmed. WOW! Thanks for the excellent review! I am so happy to read how much you enjoyed your time with us! We work hard to not only achieve but exceed expectations and to create a memorable experience to our guests! Thanks for the shout out to our staff - I'm so thankful for my wonderful team! I look forward to welcoming you back to your home away from home! Thanks for choosing to stay with us. Warmest Wishes Faris Hijazeen| Hotel Manager