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Opiniones de Saray Hotel

3 out of 5
Saray Hotel
amman, Amman

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 10 de 27 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 7 de 27 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 27 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 2 de 27 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 27 opiniones" "

7.6/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Atención al cliente muy buena, las instalaciones se ven mejor en las fotos que en la realidad.
Se hospedó 1 noche en noviembre de 2019

6/10 Aceptable

aadil

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
the property was nice, clean; staff were nice and helpful. I felt just some small things let it down, like you needed 2 remotes to operate the tv and its confusing as they conflict with one another. they advertised 24 room service but had hardly anything on the menu, i had to ask what they had and i think it was 3 small dishes out of the entire menu selection which was disappointing. also breakfast was really poor - no options or choices, just a small basket with hummus, cheese, omelette, a little salad, some form of tomato sauce with tea or coffee only and the shower took a while to become warm/hot the location a number of restaurants - takeaway nearby in the area which was fine. i would recommend the hotel but hope the hotel address these little issues as it improve the stay ans comfort of many.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good stay in Amman!
The hotel is not on the center of the city but it is very comfortable. I like the breakfast, the room was nice and clean. You will need transportation to go to the main attractions of the city but the hotel is worthy.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Arnaud

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
This property appeared on the app as in the middle of downtown (still does even after checkout). It is NOT, 10km away from it. They gave me a single room, which was the saddest thing I'd ever see, with an actual single bed like when I was 8 years old with sheets so worn they felt like sandpaper. There wasn't a single towel in the room, the carpet was gross, staff not helpful, wouldn't answer the phone. Tiniest shower you'll ever see, barely room to move about.

10/10 Excelente

Joseph

Viaje familiar, Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
We stayed for 12 days, we have a very good experience. With a cafe and restaurant inside the hotel. Highly recommended.
Se hospedó 12 noches en julio de 2022

8/10 Bueno

Jeffery

Viaje familiar
Le gustó: Limpieza y servicio y personal
Saray Hotel was quiet and staff friendly with the morning breakfast being a highlight. Location on an extremely busy road made it tough to go to the local shops across from it. Also the entire process of cancellation for another night not needed was less than pleasant. It took my Jordanian friend to actually resolve it. They need a way on the webpage to do this.
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good hotel.
The first room I was given wasnt clean however they immediately moved me to a great room that was clean and had a good view of the city. The hotel staff were excellent and tried to help when needed. The hotel itself is in a good area with lots of American restaurants and the hotel itself has good interior facilities. All in all I would stay again at the hotel but it is some distance from the old town when hotels.com listed it as being close to the Roman theater, when in fact it will cost you around 8 JD to get to the theater but this is not the hotel's fault.
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Suzan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean nice place , extremely friendly people the best location ever , 6 days there loved every night there , good price too
Se hospedó 5 noches en mayo de 2022

8/10 Bueno

Dominique

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022
Respuesta de Saif , el 30 mar. 2022
Thank you for choosing our hotel. its been great to serve you.

6/10 Aceptable

AWAD

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Great Staff at Saray hotel west Amman Jordan
Perfect location to my destination, furniture need to improvement and others facilities required for maintenance
Se hospedó 1 noche en febrero de 2022
Respuesta de Saif , el 30 mar. 2022
Thank you for choosing our hotel, its been great to serve you. we promise you on your next stay. the facilities will be improved.

6/10 Aceptable

Mohammed

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en mayo de 2021

8/10 Bueno

Dimos

Viaje en grupo
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It's a nice hotel, with fabulous breakfast. Very convenient place.
Se hospedó 3 noches en enero de 2020

8/10 Bueno

KISHA

Viaje familiar
Le gustó: Limpieza y servicio y personal
The variety of shops and restaurants in walking distance was a huge plus.
Se hospedó 1 noche en diciembre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
部屋が寒い
エレベーター、ロビーが寒過ぎて部屋も暖房が効くまでコートを着てましたが、全然暖まらないので数時間着てました。掃除が行き届いてないし、2泊したけど部屋の掃除、タオルの交換は言わないとしてもらえなかったです。シャワーもぬるま湯しかでず、部屋も寒いままなので真冬に凍えるかと思いました。
Se hospedó 2 noches en diciembre de 2019

4/10 Malo

Mazhar, Amman jordan

Viaje de negocios
Le gustó: Servicios
No le gustó: Condiciones de la propiedad
My booking varied from online reservation and when asked staff they were relentless in verifying and/or amend it!!! Wifi was down for almost 1 day! Beds were v small (less than standard type) and that is not shown properly in pics nor highlighted! As for the hotel itself it is v nice and clean
Se hospedó 2 noches en diciembre de 2019

4/10 Malo

Katherine

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can anything else go wrong?
After a wonderful week in Jordan we arrived in Amman at the Saray Hotel. When we got to our room whatever could go wrong did go wrong. A lamp was broken, the television didn't work, the phone had no cord connecting it to the system, there were no towels in the bath, the air conditioning did not work and there was broken glass in the rug. This took multiple calls to the front desk and numerous visits by staff to the room to attend to all of this. I can't help wonder why they didn't offer us another room. Perhaps our mistake to prepay for accommodations when making the reservation. Won't do that again!
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Cliente verificado

Se hospedó 10 noches en octubre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en octubre de 2019

6/10 Aceptable

Jam

Viaje familiar
Not really worth that price .need to improve many things
Se hospedó 1 noche en octubre de 2019

6/10 Aceptable

Cliente verificado

Se hospedó 4 noches en octubre de 2019

10/10 Excelente

jason, USA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
so the location on the Expedia may is off. This hotel is on the west side of town. That said it's a great hotel. The staff are friendly, the breakfast good, and everything is clean. Nice coffee shops around it. I'd stay again.
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

CAROLINE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en junio de 2019

10/10 Excelente

Hiba

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2019

10/10 Excelente

SAIF, Providence, RI

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location Clean Breakfast was excellent and various choices
Se hospedó 1 noche en abril de 2019